Darren was fantastic. You have a gem in the field performing these work order. Courteous, easy to speak with, presented information and solution super well and did it all with a smiling … even when the connection from my house to the fridge were a pain. Your company will continue reaping the benefit of repeat business due to employees like Darren. Have an incredible week team and thank you for the service!

Repair person was efficient, explained the situation, and made his recommendation.

We bought out Whirlpool side-by-side refrigerator freezer on 12/18/2019. By 10/20/2020 the ice maker stopped working. DanMarc replaced the ice maker under warranty. In late March 2024 the ice maker stopped working. DanMarc replaced it with what was supposed to be a new unit. They charged $415.90 ($137.95 for the service call + $120 for parts + $126 for labor). The new ice maker made 8 ice cubes and died. DanMarc agreed to come back at no charge. Their repairman spent nearly an hour consulting with someone on the phone and decided the only option would be for him to return and replace the refrigerator computer’s motherboard because it must not be receiving the ice maker’s signals. That would cost $280 for parts plus $??? labor plus presumably another $137.95 for the service call. At that point we would have paid DanMarc over 50% of the initial purchase price in one week with no assurance that we would wind up with anything more than those 8 measly ice cubes. No thank you. We’ll never use DanMarc ever again for anything and I urge all of you and all of my social media contacts to avoid them like the plague.

Tech was very good. He also consulted with his boss to make sure everything was correct.

Punctual & efficient, issue resolved.