Don't expect you appliance to be fixed right away. It will likely take at least 3 to 4 weeks until you appliance is fixed. When you call for a service you don't get a technician to come right away (e.g. in the next 5 days). It is likely that they will give you an appointment for the technician to DIAGNOSE the issue in 1 or 2 weeks, and after diagnosis they will order the parts they need to replace to fix your appliance. When they get the parts, they will call you to set up another appointment at THEIR availability, meaning you won't get an appointment as soon as the parts arrive. You are looking at 3 to 4 weeks to get your appliance fixed. Imagine your family being without a refrigerator for 3 to 4 weeks? I don't have to imagine... the junk I purchased broke on my 10+ time, of which 4x it wasn't cooling at all. They need to come up with a better solution for cases when a fridge, an essential appliance for a day to day life of a family with kids, to get it fixed asap. Total dissapointment of the refrigerator as well as the repair service.

Roberto was prompt, professional, and helpful. Our issue was resolved quickly, and Roberto was a very nice man.

Knowledge and service

Very efficient, knew the problem and corrected it

Paid $150 for running a diagnostic code which I had already communicated on problem and be given a quote of $800 in total.