Customer has all her products in there original bag plus Ziplock bag. Check freezer temperature and temperature was 10.8 degrees. Check frost pattern compressor was off in defrost ran diagnostic compressor runs and evaporator coil begins to create a frost pattern. Unit seem to be shutting off prematurely unit need thermistor and controls. Customer dont want any repair customer want unit replace and she will contact the store Parts thats needed(1) W10384183 freezer thermistor (2) W11207403 control (3) W11108173