Mike Glappa is a first class technician. He diagnosed our problem which proved to be a contradiction to what Honest Appliance (Now Authorized Appliance) told us. He identified problems in our warranty paperwork and explained possible explanations for the error but warned about further dealings with AIG and Kitchen Aid. We are strategizing as to what to do. Mike is so first class I feel this letter should be in his personnel file. Very Respectfully, Richard Lavely MD JD MS MPH.

Very educational on the safety feature of my oven. Arrived in time and professional

Mike is the Best of the Best technicians who has ever worked on our washer. Very knowable and courteous. Was not in a rush to just do his job and leave. Thank You, Thank You for Mike! Knows his stuff and truly a man of integrity.

Mike was very knowledgeable and easy to talk to. He was respectful of my home and I would request him for future service appointments after he fixed the issue