While Joe was very thorough and knowledgeable, he could not determine why the pause button periodically doesn't work after an unbalanced load, causing us to cancel the cycle and unplugging the machine to reset it to allow us to open the lid. Maytag needs to be informed of this possible defect.

Great serviceman. Called to let me know he would be early if it was convenient for me. It was and he fixed my problem quickly. Thanks very much.

Very professional and Joe went the extra mile to resolve the issue.

Joe was good to listen to what I had observed and my analysis of what was happening. He then proceeded to correct the problem