Important Information about the Prizer-Painter Stove Works Appliance Recall

January 7, 2019
Appliance Recalls

Did you invest in a Blue Star/Big Chill range or Blue Star wall oven as part of your custom kitchen sometime between 2015 and 2017? If so, continue reading for more information about a recall of seven different range series and one wall oven series and whether or not the unit you purchased will be affected.

When was a recall issued?

In conjunction with the United States Consumer Product Safety Commission (CPSC) and Health Canada, Prizer Paint Stove Works issued this recall on September 11, 2018.

How many units are being recalled?

About 7,100 units sold in the United States are being recalled. In Canada, the number is around 2,600 units.

Which models are listed on the recall notice?

The models listed include seven different series of free-standing ranges from the Blue Star and Big Chill lines, as well as one gas-powered wall oven series. They were manufactured in the United States by Prizer-Painter Stove Works Inc. The units were sold by kitchen equipment dealers and at specialty appliance stores nationwide in the US, as well as in Canada, between September of 2015 and October of 2017. Consumers purchased them for anywhere between $3,300 and $18,100.The names of the different series involved includes:

  • Blue Star Culinary Series
  • Blue Star Nova Series
  • Blue Star Heritage Series
  • Blue Star Precious Metals Series
  • Blue Star Gas Wall Ovens Series
  • Big Chill Retro Series
  • Big Chill Pro Series
  • Big Chill Classic Series

Specific model and series numbers can be found on the recall website, as well as the CPSC and Health Canada recall notice postings.As of the time this was written, the recall only affects the listed models that were sold in the specific time range above. It does not affect any other appliances manufactured by Prizer-Paint Stove Works that have been sold.

Why was this recall issued?

Per the U.S. CPSC recall notice, “Use of the convection oven fan during pre-heating or broiling can cause accumulated gas to ignite, posing a burn hazard to consumers when the oven door is opened.”

How many incidents of this hazard have been reported?

51 incidents have been reported to the U.S. CPSC so far. These incidents include reports of flames and flares from a delayed gas ignition. In Canada, 10 similar incidents have been reported as of the end of August 2018.

Were there any injuries associated with the reported incidents?

Yes. In the United States, 7 of the 51 reports included minor burn injuries as a result of this burn hazard. Health Canada states that 2 of their 10 reports mentioned minor burn injuries in incidents where flames and flares occurred.

Have there been any similar recalls in the United States?

There have been three recalls since November of 2013 involving ranges and burn hazards. The recalls were issued by:

  • Viking Range for its gas ranges in May 2015
  • Electrolux for its Kenmore Elite dual fuel ranges in May 2015
  • Whirlpool for its Jenn Air Wall Ovens in July of 2015

Information on the Viking Range recall can be found on its U.S. CPSC notice page:

If you want to look into the Kenmore Elite dual fuel range recall, here is the link to its U.S. CPSC notice:

Lastly, find more information on the Jenn Air Wall Ovens recall on the notice posted for it on the U.S. CPSC website:

Additionally, Prizer-Painter Stove Works recalled about 1,000 of their residential gas wall ovens in early 2013 because damaged flexible gas appliance connectors (prior to installation or because of improper installation). More information about that recall can be found on Blue Star’s recall notice page.

Is Prizer-Painter Stove Works offering any kind of remedy?

Yes. They are offering a free repair for all units affected by the recall. After you have turned off the convection fan in your range or oven, contact them to schedule an appointment at the number listed below.

How do I make sure my range/wall oven is not one of the models being recalled?

If you purchased a Blue Star Gas Wall Oven or a range from one of the series listed above, you can find the information about the specific model and serial numbers being recalled on their recall notice page.If you are a consumer who purchased a range in one of the Big Chill series listed above, you can find specific information about the models and serials numbers that are being recalled on their recall notice page.

Link to the Blue Star recall notice page:

Link to the Big Chill recall notice page:

Additionally, all model and serial number information is listed on the U.S. CPSC and Health Canada notice pages.

If your range’s or wall oven’s model and serial is on the list, you will need to contact Prizer-Painter Stove Works to take any further steps. You can reach them at 1-800-449-8691 on Monday through Friday, between 9AM and 5PM Eastern.

Where are the model and serial numbers located on my range/wall oven?

The model and serial numbers are located on the serial plate. For the open burner gas ranges (the burners are star-shaped), this plate is located on the left side under the cast iron grates. For the sealed burner gas ranges (the burners are round-shaped), the plate is underneath the removable black guard. For the gas wall ovens, look on the left wall behind the control panel.

In Conclusion

When it comes to houses, people dream of customized kitchens with appliances that exactly fit their needs and work the way they are supposed – whether they live in New York City like our customers, or other parts of the country. Even custom ranges and ovens like the ones Prizer-Painter Stove Works supplies have problems, though. While we do regularly perform repairs on ranges and ovens, if you are looking for someone to perform this specific recall work, we recommend connecting with the manufacturer and following the steps they have put in place to remedy the issue.


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