Rep arrived and explained the job was a 2 man job and parts needed to be ordered. After several weeks of waiting for parts and rescheduling, 2 reps arrived and began to mansplain that I simply needed to clean the detergent filter. Had that been the case, why was that not the initial diagnosis at the 1st visit? Yes the units are in an awkward space makes it annoying to work on however, do the job you were hired to do and please don’t make excuses.

Didn’t fix anything

Came back with new part in a timely manner repaired quickly new what he was doing.

Very pleased with the service.

Appreciate that you were able to come day after I called for service.