Explained what he was doing and answered some questions that I had about stove usage

Technician was very helpful and polite.

I've been experiencing problems with two of my appliances that have taken numerous service calls to attempt to troubleshoot and fix. I appreciate Lewis's dedication to trying to solve my issues, despite how frustrating and time consuming it's been. I'm a little annoyed that there were several instances where I was advised to spend hundreds of dollars on replacement parts, only to find out later that those new parts didn't fix the problem since it was actually caused by something else, so I feel like that money was wasted. But I understand that these are difficult problems to fix, so maybe that was unavoidable.

Dan Appliances was really good at keeping me updated on the ETA of my pieces. Lewis came twice to work my stove. We received an excellent service from him, both times he arrived within the estimated hours and did his job quickly and explained everything.