Bob was patient & explained the problem with our ice maker. He fixed it & now it’s working fine!

Extraordinarily slow service for an essential appliance (refrigerator). From the tome we reported the problem (12/22) to the time it was repaired (01/13) was three weeks. Moreover, at the initial service appointment (12/29), we were told we would need a compressor, which is what delayed the final repair to 01/13. But the service technician who came on 01/13 immediately determined that the problem was not the compressor; rather, it was a blown relay. So we had to wait two week longer for the repair for no reason other than the initial technician’s failure to properly diagnose the problem.

Bob was on time and fixed the dishwasher within the time frame given. Everything was explained and our questions were answered. Very good!

It took 2 trips, one to assess and order the parts, and the second to make the repair. Would have been 5 stars if he had cleaned up the trash he left behind.