Eric came to service our refrigerator. He quickly found the issue and explained to me what was causing the issue. He showed me what to look for should it happen again. I was very pleased with his performance.

Tech came per Whirlpool’s request to examine reported moisture in between glass doors of microwave months new. Took pictures and advised that they would be sent to Whirlpool for a determination of solution. Before leaving, tech said Whirlpool might consider it “cosmetic,” implying that if it’s cosmetic I’d have to live with it. Minutes after leaving, the tech left a voice message suggesting that I call Whirlpool directly to see whether I can convince them to change the door because they may conclude that the moisture is “cosmetic.” This all occurred on 7/30/21. In 7/31/21, I emailed supplemental photos of the moisture to DanMarc clearly showing that the issue was not a “cosmetic” issue and more akin to a seal leak. It is now 8/7/21, and I have still not received any communication from DanMarc or Whirlpool.

Gabino came on time and new exactly what the problem was. He was very neat and no messes were made.

Before get in the house it’s telling me I have to pay some fee when the machine has insurance, didn’t help just left and came back after like an hour, he didn’t know what to say about the issue with the dryer machine, not good attitude and came twice to m

Service technician was extremely helpful and solved my problem