Found unit D.O.A.Managed to get the UI CONSOLE up and going through diagnostics Order UI CONSOLE AND RETURN ; ordrng 1 W11319991 (UI CONSOLE (white))

Customers complaint unit not cold enough checked refrigerator and freezer temps38 in frig 5 in freezer instructed customer on air flow both air supply in the freezer and refrigerator blocked customers explanation she has no room I explained thats why your unit gets warm she will make some adjustments

Replace listed parts unit checks OK