So far, the unit is working fine after the repair. It’s holding the acceptable standard temperatures for both freezer and refrigerator section. The on and off struggling noise went away. Keyel was very professional and was informative when asked questions. He explained what was being replaced in the unit, patiently. Thank you. Hopefully, it’s finally fixed.

I’m giving the service rep a 5 Here’s my issue he replaced a motor/ Fan in the freezer which he told me the bearings were bad. The problem still exists so I need another service visit to resolve

Kenny was great. He was obviously familiar with my specific washingvmachine, immediately diagnosed the problem and fixed it quickly and competently. He is also a very nice guy! Thank you, Kenny!

My experience was not what I expected. For a first time client, it would be helpful to advise client what is expected of them to do, besides having the unit to be easily accessible. If the concern is known like for instance refrigeration unit is not getting cold or lost coldness, first time client could be advised to keep the unit plugged in, so assessment can be done on the first visit and temperature of the unit can be taken immediately and not reschedule, avoiding client’s time to be wasted…Office employees responsible for rescheduling appointments must be mindful and pay attention that the new schedule has been recorded and set up. I do understand that sometimes workloads can be overwhelming but clients’ time are important, too, so scheduling must be on point. If I didn’t follow up by calling the office on the rescheduled date, I would be waiting for nothing since there was nothing put in on the date I was rescheduled by the technician. Kenny was pleasant and very helpful. He was very informative on his diagnosis of the unit and what the repairs will be.

Very professional & answers questions.