While your repair people were lovely, several things influenced my lower rating: —It took more than 2 months for our DW to be fixed. That is a long time. —apparently one part was defective so that added to the time. couldn't that have bern checked before it got here? — there were 2-3 weeks between service calls. — we had just resubscribed with our appliance coverage which was not cheap. Why pay for that when the reality is it was 9 weeks between alerting you to our problem and it being finally repaired. I hope should any issues arrive in the future they get handled in a much more timely manner.

Eric was very helpful over the phone. I never met him. I was able to solve my issue before his arrival. A win is a win, take them when you can.

The best I’ve had in years

Eric was extremely professional and worked hard to address the issues