Many reasons this delivery was a nightmare. First: no one called in the A.M. to set up time. I called once and texted once, before I heard from the delivery driver. He didn’t come until afternoon. Second: One guy knew what he was doing while the other guy had to coached through the whole process. Three: Said the refrigerator needed to stand for 30 minutes before it could be plugged in . There was no intention for them to remain at my home to see if it ran. Also we were expected to move the unit after it was leveled to achieve this. They then expected me to sign for it. I paid for installation when it wasn’t installed properly. Four: He handed me the receipt to sign with an obvious scratch on the door. Didn’t sign for it. Phone calls made ti ABL. Five: He said that he had to go and handed the unsigned receipt to me. I went out of kitchen to see a hole in my stairwell wall and numerous black smudges. Six:Sent photos to ABL with pictures of my wall that I had taken that morning before delivery and damage done by drivers. Seven: Went to ABL to obtain a written statement that they would fix wall and refrigerator door. Eight: ABL set up refrigerator door replacement and a painter to fix my walls. Waiting for results.

Very reasonable service was great everything was explained well. Thank you

Dennis the technician was pleasure to work with. He was extremely knowledgeable, polite and also gave helpful advice to help keep the washer running smoothly longer. I gave 4 stars not five only bc even though Dennis did his job great. Whirlpool was/is hard to get ahold of even with my extended bought warranty. Also it’s still not working even though Dennis came back 3x with different parts and it’s still not working. Just a bad washer that needs to be replaced in general. Hopefully we can this handled finally. Almost a month with no useable washer. Hopefully whirlpool pays for laundry Matts!

Tech was very nice and helpful. Appreciate the help and the warranty work!! (Not sure what screen name means above)