Service specialist Diane and the technician Joseph are both attentive caring and thorough. True advocates for the customers.

The technician was very knowledgeable and skilled. He actually diagnosed the root cause of the issues and made the work order to complete the work. The delay in getting the job started was not good and I had to make several requests for escalation to have an amazing lady take the lead in getting the work scheduled.

Andre was professional courteous and knowledgeable. He clearly knows his craft and takes his profession seriously. The automatic call notifications for time frame matched the technicians arrival. I hope not to need their services but if I do they are definitely the people you want.

I’ve already written to David Gonzalez at Dan Marc relating my experience and commending Brett for his expertise and excellent service. It was deceptive of Ed at Whirlpool to lie about Brett’s findings and write a SR that was a far cry from What Brett reported to him