very nice,

I had a great experience

Technician was very knowledgeable

The service agent's conduct was very professional and he demonstrated a knowledge of his trade. However, the problem has not been resolved. Since Tuesday the ice maker has made about two cups of ice. This tells me that he problem has not been resolved. Hence reason for my asking that the technician be sent out again to fix the problem. Thanks for your kind understanding.

He was really nice, explained things, but could not fix the problem. Did not offer any further suggestions to get the ice to stop smelling!