The service agent's conduct was very professional and he demonstrated a knowledge of his trade. However, the problem has not been resolved. Since Tuesday the ice maker has made about two cups of ice. This tells me that he problem has not been resolved. Hence reason for my asking that the technician be sent out again to fix the problem. Thanks for your kind understanding.

He was really nice, explained things, but could not fix the problem. Did not offer any further suggestions to get the ice to stop smelling!

Fast and efficient service person

Excellent ????

Mark knew exactly what the problem was. He was efficient and very apologetic when the parts were wrong the first time. It wasn’t his fault that he was sent to the job with the wrong part. The problem for me was that I had to wait another week for the righ