Tyler was Polite professional and prompt Extremely disappointed in OEM but realize mechanical items fail but should t within the first few hours.

Tyler very knowledgeable and personable. Professional to the max.

Technician was rude. Didn’t introduce himself. Just walked in and said where is it? Then he proceeded to complain about the customer service reps telling people things are covered and he has to be the bearer of bad news. Very unpleasant and unprofessional