Good morning.  We are responding to your concerns from your servie visit by our tech.  The tech is giving your the information required so you can order the part and have it sent to you.  We can not order cosmetic parts, unless you would like to pay for them, as the Mfg does not cover them after 30 days.  However, they are ususally pretty accomodating to the consumer when they contact them and plead their case.  No guaranetees, but I 100% know they won't allow us to just order them and give them to you and expect to have them credit us back, because it falls out of our guidelines.