The unit will not go into defrost freezer is frozen over so need parts to correct issue bimetal is showing open 02.Customer to defrost before we come back ; ordrng 1 W11038873 (cntrl-elec) and 1 W11229010 (HARNESS)

The PO wont go away and when it does they loose refrigerator for a period of time so need control and UI to try and eliminate issue ; ordrng 1 W11171229 (panel-ui) and 1 W11224256 (cntrl-elec)

Explain charges Customer says he saw water trickle down from top but ice maker was off so we turned on ice maker and cycled and no water was seen And took off rear panel and showed customer i also ran hot water down drain Explain to customer that to monitor and let us no possible video it for us but drain is clear

Unit went into defrost and cycled out on its own but freezer not getting cold enough Found leak or restriction in system customer opt to purchase new unit

MICROWAVE KITCHENAID KMHS120ESS4 Replaced defective switch ; used 1 W10269457 (MICROSWITCH) from stock