Muy amable la persona que vino

Roberto was absolutely wonderful. Highly professional and extremely personable. We are completely satisfied with your service.

It was easy to set up my appointment including the insurance forms required by my condo building. When Roberto came my dryer wasn’t having the same problem/issue (ugh) so we discussed general use and care of my heat pump dryer. I learned a few things despite being an experienced domestic engineer. I am confident if my problem reoccurs, he will know what to do. Overall excellent ease of scheduling and customer support.

Raphael seemed to be very competent and tried to fix my refrigerator’s problem. I think my unit is defective and cannot be fixed so I still have ice forming on the ”threshold” of my freezer. Raphael was very nice BTW and he’s definitely not the reason of my lower rating. I’m general I think DanMarc should respect the time window given to customers and don’t send technicians to people’s home at 8:15am (even with notice) when they are expected after 1pm. Luckily I was home but if I was working I would have missed my appointment.

Appreciate Felipe’s diligence and level of detail to help resolve the issue.