Made an appointment on 12/21. Was told next available was 1/3. gave make, model number and serial number of appliance. Technician showed up on 1/3 and said, we don't service this manufacturer. He left. Why was an appointment made in the first place when I gave the make model and serial of the appliance? All of this information was on the service ticket which clearly no one paid attention to. I lost 2 weeks time for nothing. I have loyally used DanMarc for 20 years. Not sure about ever using them again.

The issue was minor but the fix was major.

Service rep was very knowledgeable and friendly. Appointment was scheduled fast and tech arrived on time. I highly recommend this company for repair services.

he was very helpful.

Sam is a very personable guy