Quick &efficient & very professional!

The technician is knowledgeable. He was able to answer my questions. But, he was rushing and doing the work without fully understanding the issue. After he replaced the tube, he asked me if the ice was built on the bottom. I told him, the ice was built around the door area. He immediately told me this is because of the door was not sealed well. He used the dryer to make sure the door is sealed well and asked me to push door firmly. After he left, I find out I am unable to move the refrigerator anymore. Since my refrigerator is sit on a hardwood floors. I need to move it to check is there any water on the floor. I called after the technician left in 3 minutes but he didn’t return or call me back. I guess he doesn’t want the refrigerator to be moved since it will seal better. But, if water is on the floor, I will not able to find it out and clean it.

The technician arrived promptly and was professional. He was courteous and efficiently handled the task at hand. We were happy with his service.