Thank you for sending in your review.  We're sorry you felt you had a totally unsatisfactory experience with Dan Marc Appliance.  However, in reviewing the comments and the notes from the techs visit to your home, we were not offered any of the information around the refrig being located in the garage.  Therefore, we wouldn't know to let you know of our findings via telephone.  Please remember, the survey was/is about your experience with Dan Marc, not the manufacturer.  We are only doing our job and honoring your requested appointment scheduled with them, in an effort to correct whatever (if any) failure occurred to your product.

Thank you again and hope this won't deter you from using our service company in the future.