Hi, Technician came and said that you have to buy washer cleaner and if still an issue then we will change sensor - he replaced the sensor but i am still getting same problem. I have to call and schedule an appointment which is available after 9 days meaning i am without washer for 3 weeks in total and not sure how long it will take more. Its tough with little kids. My suggestion would be you keep some certain appointment for customers whos issue is not resolved in previous visit rather than putting in general queue. Requesting an escalation on my case. Thanks

Mama said "If ya don't have something nice to day don't ask anything!"

Did not satisfy the requirements

Dennis arrived. He immediately realized the problem with my washing machine. He had the replacement parts and my washing machine was working when he left. Dennis was very polite, accessed the problem immediately and I was most satisfied with his work and professional manner.