My technician was great and very accommodating, however, my experience on the phone from the person answering to a supervisor was less than great. The supervisor insisted I needed a separate appointment for the tech to look at a problem that wasn’t associated with a part arriving. They had me call kitchen aid a third time to make another appointment instead of just looking at the problem when they came with the part. All in all I spend a few hours on the phone between kitchen aid and Dan Marc. My freezer wasn’t fixed for over a month and I’m still not sure it’s fixed properly. I’m still getting ice/snow build up in the freezer even after all parts were changed. Disappointing that this is the only option for warranty service that kitchen aid can provide under warranty.

Didn’t help with the existing problem and thinks it’s not mechanical and the warranty is not helping

Issac was super professional, gave me a heads up when he was arriving, efficient, polite and did a great job helping me with a complicated situation with my washer/dryer and scheduling glitches.

Wonderful