Your company is one of the worst I had to deal It took 3 visits to fix my Maytag washing machine and still doesn’t work well I will never do business with your company and your staff are just as bad

I had four visits to my house. I took off work four times. The service technician was not knowledgeable of the product. He was working on. They use no diagnostic tools. They just took the code out of the machine and ordered some parts. I have no idea why he brought the tools into my house. He never touched them. I will never use your services again. I also have service contract with Home Depot on their service technicians. come out they are extremely professional and they know the product inside and out. You should take notes as you guys suck.

Courteous and helpful

He had no idea what was needed and how to repair this simple issue (washer door not staying open). He had to come 4 times, ordered wrong parts twice and wasted my 4 days. Finally when he came with the right parts twice, the door, he didn’t know how to install it and had to contact someone to get instructions! Also he refused to take back/remove the big package box he brought and the part he removed/old door with him and left it here! Very very bad and very unfortunate!

I was very comfortable having Isaic in my home from his first visit. He was in time, pleasant, seemed confident in his knowledge of the machine’s issues. I showed Isaic a few videos of how it had been performing since we purchased it. I had called our salesman & he said since we purchased the 3 year PC Richard warranty to call them. And kinda blue us off. Didn’t even tell us Maytag had a year warranty. You can see our record of many appointments with them with no improvements. Isaic said it needed new shocks for the very loud spin cycle & a new panel for the dry spots on our clothes after a full cycle had gone through. I have only done one wash so far cause we had doctor & dentist’s appointments yesterday. Although, it was still loud it was better. I will know better when I do a few more washes this weekend. They also told me I had a suspension issue & he would ordered a part & should be in in 4 days. But he went back & closed the ticket & When I called them 5 days later they said it was a mistake & he came a few days later with 2 of the same parts that looked like small weights & didn’t help at all. So after 6 months you can imagine how grateful I am to have had Isaic here. I am still a little nervous about this machine from PC Richard because of their repair reputation. I asked one of the repair guys how do I know if this is a new machine. He said well you don’t know how long it’s been hanging around the warehouse. OMG. So I am praying it will improve but I would recommend Isaic highly!