Jean S.

DanMarc Appliance Rated 4.6 out of 5 stars based on 114 customer reviews

We serviced a
KITCHENAID MICROWAVE
Model KCMS1555SSS1
Near New York, NY 10027
Jean S.
Job Details: 04/12/2024
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDW00
Near New York, NY 10027
Jean S.
Job Details: 04/12/2024
We serviced a
WHIRLPOOL DRYER
Model NGD4655EW2
Near New York, NY 10025
Jean S.
Job Details: 04/12/2024
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near New York, NY 10065
Jean S.
Job Details: 04/12/2024
We serviced a
WHIRLPOOL WASHER/DRYER
Model CGT9000GQ1
Near New York, NY 10027
Jean S.
Job Details: 04/11/2024
James Killerlane
New York, New York
04/09/2024
Outstanding repairman. Friendly, professional and knowledgeable. He was outstanding.
Overall Experience
Maytag
New York, New York
04/05/2024
Polite, considerate and competent employees. So far - one day out - problem appears to have been solved.
Overall Experience
Peter Sloane
New York, New York
03/27/2024
Great job. Jean was on time, prepared and knowledgeable. He fixed the problem quickly and even went above and beyond by cleaning the dryer coils. Well done. Thanks.
Overall Experience
Susan levit
New York, New York
03/26/2024
Great service, very nice repairman and when I had to reschedule you made it very easy for me. Thanks!
Overall Experience
Goudar
New York, New York
03/22/2024
1. If there are no parts for an appliance there is no need to charge so much from people. It is your duty and obligation to tell ahead of time there are no parts and save your technician time and the customer time. 2. When you contact customer at 1:12 pm to say the technician is almost there, I call you at 2:00 pm and your representative says he is parking by at 2:55 pm the technician admits that he is just driving … 3. The quote of $163. Turn to $176 with tax probably, but the charge was $183.86 4. When the technician said that the company does not have parts, I asked aren’t there parts from old ovens. The technician reassured me that I can get the parts online by myself because in the invoice/receipt there will be his assessment and the parts needed with their number and identification. I didn’t receive this information. 5. I explained to the technician that after 3:30 pm I won’t be able to talk to him, but he disrespected my request, and interrupted a meeting I had. 6. I communicated to the company multiple times what the error was and what the assessment so far was, that we tried to turn the oven off and on couple times. On the phone, the repeated answer was that you don’t take assessments of others, however, when your technician came, he didn’t try himself this intervention. He believed what I was saying as long as I pay 200 dollars for nothing… 7. I asked if they could check if the parts were available. The problem that occurred is the most common problem for this oven. The answer was that you don’t give such information without your own technician assessment. This feels like a simple robbery of your customers. I would appreciate a refund for this service as it cost 1/2 day of work loss in addition to the money you charged for basically no help, which clearly could be deciphered for free in a short phone conversation or an email exchange. Again, refund would be greatly appreciated for the level of disappointment.
Overall Experience