I’m giving a 5-star rating because the technician, Kage, was on-time, informative, and able to solve our dishwasher issue. All great! Dan Marc the company was challenging to deal with w/r/t scheduling. If they weren’t the only authorized KitchenAid service provider in our area, I would not use them again.

Thanks, Kage.

It took seven weeks to fix the oven; three weeks for a technician to even come and diagnose the problem then four weeks for the part to arrive. The technicians were polite and efficient and I understand we are in a period of labor and parts shortages. However, I could have told the person I spoke to when first reporting the problem exactly what part was needed; they didn’t want to hear it. That cost three weeks.

Help was very good was on time and very nice