Local Reviews
Powered by Fluid LOCALgreat service
Gail - Mantoloking, NJ
Very pleased
Janis - Mount Vernon, NY
I was very impressed with the young man who came to service my refrigerator. He was polite, professional, knowledgeable and personal. He greeted me and shook my hand. He explained how my particular refrigerator worked. He answered all of my questions. All repairmen should be like him.
Great Service
Pat - Middletown, NJ
Brian took the time the explain what needed to be replaced and how long it would take.
Great technician!
Lisa - Belmar, NJ
Great experience overall. Knowledgeable, on time, polite.
Pete
Pedro - East Stroudsburg, PA
Excellent
Mary
Marianna - White Plains, NY
Excellent
Sandi
Sandy - New York, NY
I had a window from 1-4. I called around 3 to find out when they were coming and the woman said the technician was running a little late and it would be after 4. I said I would wait. He came after 6 and diagnosed the problem quickly (10 minutes) and I paid him for the service. I was extremely unhappy about taking the day off of work for an afternoon appointment that never happened. It is extremely inconsiderate. SOMEONE SHOULD HAVE CALLED ME TO LET ME KNOW THEY WERE RUNNING LATE AND IT WOULDNT HAVE BEEN A COMPLETE WASTE OF MY DAY. A simple phone call would have been welcome and have saved me all the aggravation. I should be reimbursed for partial fee that I paid at the very least.
Steven
Steven - Bridgewater Township, NJ
Easy to work with!
Christina - Brooklyn, NY
Fast and courteous.
Great srvice but wish it culd have been more convenient and sooner
Theresa - Westfield, NJ
I called in on Saturday with a problem with my freezer. Unfortunately I was not able to get an appointment until Tuesday afternoon between 2 and 5 pm. The time was very inconvenient and I wish that I was able to get an earlier day for the technician to come out. The technician was wonderful, very professional and knowledgeable about my issue.
Great service Excellent Technician
Helene - Holmdel, NJ
Great Technician Very pleasant to deal with.Good Experience
Lauren
Lauren - North Bergen, NJ
One of the best service calls. Like the booties for his shoes. Very pleasant man.
Great service
Edward - Saddle Brook, NJ
Prompt, knowledgeable
Great service!!
Faye - Staten Island, NY
On time and very neat!
Great service
Peggy - Bayonne, NJ
Felipe was a great technician... knew what was needed and speedily fixed my problem. My only complaint is that I scheduled service a week in advance, and then received a call the day before that they wanted to delay it because they didn't have the part, but I had scheduled the day off and had other service persons coming that day, so I needed to have a second appointment, which was pretty inconvenient, since I had scheduled a week in advance, and it was apparent that I would have needed the part. That is NOT Felipe's fault however - that's a corporate/management issue.
Great service
Phillip - Randolph, NJ
Good job
Rudy - Eastchester, NY
Your guy did good job. He worked fast and clean
Janine carter
Janine - Mahwah, NJ
Very professional, a credit to the organization
Joseph - Caldwell, NJ
Excellent
Go service
Claudia - The Bronx, NY
On time
Ramdath - Queens, NY
Very informative
Good Service knowledgeable and professional
Anthony - Manchester Township, NJ
good service
Sandra - New York, NY
Great service. Technician (Jorel) was terrific
Adele - The Bronx, NY
The repair man was awsome.
Efstathia - Queens, NY
The repair man was excellent, very pleasant. When I told him, the no so good experience I had when calling the De Mar for information on my appointment he apologize for it.
Great Service
"Barkauskis - South River, NJ
I’m satisfied with professional technician and great service.
Great service!
Mark - West Orange, NJ
Really good service
Toyitka - Queens, NY
great service
Peter - Bernards, NJ
KitchenAid
Susan - Mount Olive Township, NJ
Great service
Keneisha - Mount Vernon, NY
Exceptional service
Melissa - Long Branch, NJ
The entire experience exceeded my expectations. I would definitely call them again. The technician was highly skilled and knowledgeable.
Great service guy but horrible company
Richard - Old Bridge Township, NJ
Had service guy come April 26th didn’t get my freezer fixed till June 21st good luck people company is horrible and don’t care about customers but the service guy that eventually fixed freezer was very nice n helpful
Kevin
Kevin - Keyport, NJ
Great guy very nice no what he was doing
Great service courteous technician
Jasmine - Bloomfield, NJ
thedon088
Edward - Wayne, NJ
Great service man
Jeffrey - Freehold, NJ
microwave repair
Denise - Monroe Township, NJ
excellent experience. A bit expensive but I you get what you pay for.
Great service
C - Freehold, NJ
Dishwasher
Sara - River Vale, NJ
Control Panel Replacement
Helene - Lacey Township, NJ
Excellent service
Great job!
Lonnie - Staten Island, NY
Keyel is the Doctor of fridge repairs!
Great service
Nina - Lavallette, NJ
Right on time fixed my dryer and very courteous
Great Service
Kelly - Springfield Township, NJ
Great service
Amy - Maplewood, NJ
Linda
Linda - Queens, NY
Nice serviceman but machine is still broken
Cindy - Pompton Lakes, NJ
My machine is now no longer able to be used. It was serviced for a leak twice in one week and now the gasket has popped off the machine completely and needs yet another service call since it is not NOT ABLE TO BE USED. Since the serviceman is not in our area we have NO FLEXIBILITY as to the time of service. I work and cannot be taking off 3 days a week to have my machine fixed!!!!!!!!!!!!!
Catherine
Catherine - Toms River, NJ
Excellent
Felt Problem Was Misdiagnosed
Cheryl - Lavallette, NJ
After paying over $350 for ice maker repair, two days later the ice maker was not working again. Came back and stated the ice maker was "not working for a different reason" which would now cost an additional $223 to repair (including another $135 in labor). Called company to discuss as I think the problem was misdiagnosed on the initial visit and felt it was unfair to charge additional labor. Company was totally unhelpful and unwilling to even discuss.
Excellent service
Richard - Queens, NY
Very professional
Microwave door & dishwasher
Brian and Tracey Hostler - Washington Township, NJ
Great service!
Great service. Ken is very knowledgeable & helpful.
Linda - Gillette, NJ
Great technician
Melissa - Union, NJ
Great Service
Jodi - Scarsdale, NY
Issue resolved easily - Marc is very friendly and knowledgeable
great service-well informed repairman
Vitina - Jackson Township, NJ
my only con, was the high price of parts(half of what we paid for the appliance). After contacting Kitchen Aid they agreed to cover all costs, since the appliance was only 18 months old.
Deepa
Deepa - Branchburg, NJ
Great service. Knowledgeable technician
Unhappy with 3 hour window and not being more accommodating to people’s personal schedules
Cynthia - Wayne, NJ
Williams
Wendy - West Orange, NJ
Excellent service
Sarah - Larchmont, NY
very good service
Patricia - Matawan, NJ
Dennis knew what he was doing and solved the problem with the stove immediately. However, Whirlpool kept sending him back with the wrong parts.
A true professional and awesome service
Maria - Clifton, NJ
Lewis took his time to troubleshoot my dishwasher explained everything that needed to done. Ordered the part and made sure everything was done as quickly as possible to minimize any disruption. He was an absolute pleasure to deal with and a true professional.
Damon
Hoboken - Hoboken, NJ
Great service
Georgette - Middletown, NJ
My experience with Dan Marc and your repairman Brian H. was wonderful. I would highly recommend and request Brian H. for my next service call.
Great Service
Jacqueline - Stewartsville, NJ
Knew his job
Grits - Hazlet, NJ
Grateful
Sam Cordero
Micheal - Paramus, NJ
Good Man
Good Job!
Jeanne - Woodbridge Township, NJ
I was very happy with the fact that the service person arrived earlier than scheduled which is great!
Great service
Laura - Sea Bright, NJ
Was friendly and fixed my machine very quickly
Fantastic service guy
Robert - Montclair, NJ
Your technician explained everything he was seeing regarding the diagnosis. When he fixed the machine he was not only fast he was extremely thorough. Wish you could repair my Frigidaire.
I have had water leaking problems fir over 2 years (since I bought the home). When Chris arrived he was confident he could stop the leak and solve th
Patricia - Bradley Beach, NJ
Chris was professional, thorough and efficient. It has been 3 days and so far no water leakage. He figured out the problem, replaced the part and cleaned up after. Hoping no more issues and I can enjoy my Kitchen-Aid refrigerator. Appreciated his knowledge and competence.
Great communication, timely, efficient, helpful
Matthew - Montclair, NJ
Excellent service
Laura - Morristown, NJ
Everything fixed
Great service
Laura - Morristown, NJ
Well done
SERVICE REVIEW
Doreen - Montville, NJ
Tech arrived on time. He was knowledgeable, friendly and service oriented.He explained everything in detail. He diagnosed and corrected the problem .
Excellent service
Merle - Fort Lee, NJ
On time and was able to fix problem quick.
John - Fort Lee, NJ
NoY
Linda - Hamilton Township, NJ
The customer service handling the phone calls was excellent. The repair service was terrible. The repair person concluded that the washer was unbalanced and that is causing the drum to hit the side of the washer. I can tell you that the washer didn't have that problem for a year and a half. He left without looking into the washer machinery at all. The washer is still making a lound noise. I have to place another call to have someone look at the machine again.
Efficient
Ethel - Roxbury Township, NJ
Came in, spotted the problem, fixed it!
Very good service
Paul - Manalapan Township, NJ
Great service
Lynn - Queens, NY
terrible attitude who came! We were shocked
Sarah - Brooklyn, NY
I wasnt home but my husbnad was so upset with the guy that came he wanted me to call the company to complain. He said the guy was So rude and had a terrbile attitude- he never encountered such behavior from a tech. Just sharing
Excellent service from Dan Marc and employees
Gloria - Allendale, NJ
Tim came right on time. He was most efficient and pleasant. Explained my problem with the refrigerator (which was NOT even year old. Ordered the part a came on time to replace the part. Excellent service from Tim and Dan Marc.
Excellent service
Roy - Demarest, NJ
Technician was knowledgeable and thorough.
Judy
Anthony - Queens, NY
Guy was excellent and very informative and very nice and professional
Great prompt professional efficient proficient service.
Barbara - Monroe Township, NJ
So happy to have found this great appliance repair company!
Took too long to fix
Maria - Yonkers, NY
Too many visits for a defrost problem. Parts for common problems should be available to service person.
Outstanding service!!
Karlo - East Brunswick, NJ
Well informed of their arrival time, identified the problem and resolved the issue with our appliance.
Excellent
Julianne - Old Tappan, NJ
Can’t really comment on price since repair was covered under warranty.
Icemaker
Richard - New York, NY
The second time I've called on Dan Marc for service on older appliances. Edwin is knowledgeable, courteous and has a sense of humor.
Great service!
Sherri - Wanamassa, NJ
Justine
Justine - Highlands, NJ
Technician was very knowledgeable and patient
Repair
John - Hawthorne, NJ
Review
Patricia - Ridgewood, NJ
Great company
Excellent service
Mary - White Plains, NY
Derrell was very efficient and caring. I had a strange problem - my washing machine did not start 4 out of 5 times. He instantly realized that there was something wrong with the lid. Based on the error codes he ordered a new latch & computer. When that didn't solve the problem, he ordered a new lid. Realizing that I would be without a usable machine for a week (lids are not a well-stocked item), he told me how to lean on the lid so the machine would work. Now the machine works. The washing machine was under warranty, so there was no cost involved.
Fast service
Jose - Manchester Township, NJ
Great service
Damien - Jackson Township, NJ
Great Service!
John - Cedar Grove, NJ
Many Factory Defects: Expensive Dishwasher
Henry - Floral Park, NY
Repair Tech was awesome: Kenny of Dan Marc would not surrender! But my expensive KitchenAid dishwasher was a challenge. I don’t think I’d purchase another again.
Professional Service
Henry - Linden, NJ
Serviceman arrived on time, repaired our washer with no difficulty. He knew what he was doing, explained to us what the problem was that it was a common assembly that goes bad nothing that we did. He was a professional, knew his job, I was impressed.
ZZZ
Judith - Mount Arlington, NJ
Great service
Diana - Edison, NJ
Everything went fine
nice guy, bad news
Victory - Princeton, NJ
Robbie was very nice, came on time, did a professional assessment of our refrigerator problem, and then gave us the bad news: too old to be repaired! No parts available, etc (fridge was purchased to 1991). So of course I think the service call charge was a tad on the high side! But I would call "Dan Marc" again if I had a service problem, because arranging the appointment and the speed and professionalism of the service was very good.
Fix appliance
Saul - Staten Island, NY
Great service good workers
Great Service
Akil - Brooklyn, NY
Totally awesome
Jeffery - Vernon Township, NJ
Barbara
Barbara - Manchester Township, NJ
David
Nussbaum - Wanamassa, NJ
Exceptional service professional-responsive and cordial, his visit was our pleasure.
Great service
Manny - Verona, NJ
Dryer Repair
Robert - Queens, NY
Technician was polite and diagnosed the problem quickly. I paid cash for the service but they still sent me an invoice. I am still waiting for a copy of my paid in full receipt.
Nice service man
Saul - Randolph, NJ
Unfortunately, he couldn’t fix our problem because parts are no longer available. He was a very nice man, though. Very courteous.
Quick response for service
Joan - Chester, NJ
Very quick service after making the call to Maytag- prompt arrival at the time expected
Quick acting/very responsive
Dennis/Danielle - Howell Township, NJ
Excellent Professional Service
Natalie - Brooklyn, NY
The gentleman explained what was wrong and how to correct it in the future He was very patient as I was taking care of an 8 week old puppy!
Fast diagnosis of problem
David - Roxbury Township, NJ
Good repair
Steve - New York, NY
Did not get night before call advisin of appointment time (twice)
Great Service and very helpful
Marisol - The Bronx, NY
Mom said was very helpful and most of all she was happy it was fixed, Thank You
Great service
Tony - The Bronx, NY
Everything went well
warranty repair
Andrew - Morris Plains, NJ
time will tell if the repair fixed the problem!
exellent swervice
Martin - Freehold, NJ
Vincent arrived right before the scheduled time. He was knowledgeable about the product( Whirlpool range). and was able to impart the necessary information about this new product to us. Vincent made this service call pleasnt..
Third Visit
Phillip - Ocean Township, NJ
Better analysis of (1st) technician's second visit could have resolved issue without requiring third visit.
Linda
Linda - Staten Island, NY
This was the second time Keyel repaired my refrigerator and was very pleasant and very knowledgeable of fixing the problems twice. I would highly recommend his service.
Stephen
Mark - Deal, NJ
Professional Service
Sean - New York, NY
I found the technician to be professional and polite and took great care to perform the repairs properly.
Great
Joanne - Scotch Plains, NJ
He fixed my washing machine very very nice man
Professional and Knowledgeable
Kevin - Randolph, NJ
Identified and fixed the problem quickly (which was broken glass that had worked its way to the drainage motor). Also, showed me how to clean filter. First wash after visit was as quiet and clean as when new. Very pleased.
Nice guy, knew what problem was. Right away
Hedy - Hackettstown, NJ
I wasn’t home when frank arrived, my husband was home and he said he was a nice guy and knew right away what the problem was with the dryer- new heating coils. Thanks frank For your help!
Thank you
Jignya - Raritan, NJ
Wonderful service
Kelly - Cedar Grove, NJ
Efrain was a great technician. Very knowledgeable and polite. Great and speedy service
Washing machine
Karen - Green Brook Township, NJ
Very pleasant
Very Professional
Michael - North Haledon, NJ
I received excellent service
Great service
Rachel - Westfield, NJ
Jason was great!
Svetlana
Svetlana - Brooklyn, NY
Great service
Worse service ever
Elida - Butler, NJ
Worse customer service ever. They even lie about things.
Dan
Daniel - Nutley, NJ
The tech was very knowledgeable and informative with my appliance. In addition , the tech was very polite , professional an had a professional appearance Thank you
Great service tech, Eddy P!
Mary - New York, NY
Eddy was thorough and professional.
Excellent Service
Irene - Long Branch, NJ
Eric, the technician, is very polite, and very conscientious. He listens to the customer and performs his duties in a very professional manner.
GOOD SERVICE
Angelo - Brooklyn, NY
Great
Terry - The Bronx, NY
Very professional.. Great service
Very Helpful
Paula - Kunkletown, PA
Jose was very prompt and knew exactly what was wrong with our machine.
Good service / bad scheduling
Julian - New York, NY
The Dan Marc scheduling system has a fundamental flaw. The automated message does not update based on when it is played. It assumes it is only heard the day before, ie it will always say “your window is tomorrow between X and Y”. It should simply state the date of the appointment instead of the generic ‘tomorrow’. That would eliminate confusion entirely. This caused me to miss an appointment, after the technician was still not on site and I called back the scheduling number. After hearing that the appointment was “for tomorrow”, I reasonably assumed it had been rescheduled for the next day. In fact it had not, the tech showed up late but I was no longer at home. We had to reschedule it a week later and I had to stay home from work another day.
Quick and Easy
Courtney - Queens, NY
I had a great experience with Dan Marc Appliance servicing a malfunctioning washer. It was quick and easy and the technician was helpful and informative.
Excellent service - rated 5
Mangai - Princeton Meadows, NJ
Excellent service - very knowledgeable. The highest rating: 5
Great technician service , poor quality in washing machine.
Sheena - The Bronx, NY
Washing machine could not be repaired. However, service technician was very pleasant, helpful and professional each visit.
Wonderful company!!
Charles - New York, NY
Maureen
Maureen - Verona, NJ
Great work
Philip - Middletown, NJ
Mikem
Mike - Clifton, NJ
good service
Karin - Holmdel, NJ
came asap
Mark
Mark - Brooklyn, NY
Terrible
Claudia
Claudia - Lavallette, NJ
Very good experience Tyler was very knowledgeable and efficient. He did a superb job.
Great service
Brian - Hopatcong, NJ
Great service. No issues. Very easy to book and change if necessary
Horrible Experience
Patricia - Hamburg, NJ
The serviceman was rude and disrespectful.. He kept claiming I do not clean my dryer vent after each use, even though the vent screen was clean, upon review. When I told him I did clean it as well as am required, per home owner association rules to have the vent cleaned every 2 years. He ignored my statements and placed this claim on the invoice. I would never recommend this service again.
Great Servie
Doreen - Morris Plains, NJ
Warranty sevice. Machine is working beautifully now!
Annie
Ann - Pequannock Township, NJ
Very good and courteous service!!
good service
Cathleen - Mount Arlington, NJ
Good service & the technician is a very nice gentleman
Could not be nicer
Jacquelin - Deal, NJ
Very nice man
John
John - Dumont, NJ
Jesse was awesome!
Sharon - Scotch Plains, NJ
He fixed the issue I was having, and moved my fridge a tiny bit so the doors opened better.
Excellent
Irenr - Middletown, NJ
On time and very professional
Great/Professional Service
Thomas - Queens, NY
Very rude unprofessional person!!
Theresa - Pequannock Township, NJ
I will not have this person back in my home!!!
Great service
Lynne - Caldwell, NJ
I was very pleased with the service. The repairman was early, knowledgeable and thorough. The fee to come out a little steep since it is not covered if they do a repair. Otherwise very pleased.
Professional
Vigliarolo - Staten Island, NY
Well done
Great service
Jason - Queens, NY
Great service provider, will always use Dan Marc whenever possible
Jack - Belleville, NJ
Tech person came on time was very efficient in servicing my dryer. Price is very fair and saved us from buying new machines.
Great service
Auther - Montville, NJ
Great service
Vemkata - Monroe Township, NJ
Leslie
Leslie - Westwood, NJ
Peter
Peter - Brooklyn, NY
Can not rate at this time. Dryer still not working. Technical needs to come back to fix the dryer
Great service and complete job
M Harris - Queens, NY
on time and great service.
my lemon of fridge
Colletta - Brooklyn, NY
Service tech Wayne made a bad few weeks with my broken fridge better. his attention to detail went above and beyond . mostly you are a number to repair company's bottom line.. not here they employ knowledgeable tech's .Wayne is a valuable asset to the company bottom line they stand behind their work
On time, personable, highly caple
Irene - Verona, NJ
Great service
Teresa - North Arlington, NJ
Had to order a piece and was in fast
Great service Thanks Dennis
Latonia - North Brunswick Township, NJ
Ice Machine Repair
Rhonda - Spring Lake, NJ
Horrible follow-up, service and experience
Mammen - Chatham, NJ
We are very frustrated with the service from Dan Marc. The company has shown that they don't follow up on open service calls or provide status on issues. You need to review your policies on checking inventory before bringing it to the customer. Moses came into the house to say he was here and then said he's going to check the part in the van. He then comes back and tells me the part is dented as well and he has to reschedule. Very unprofessional service. I will be recommending that Jenn-Air work with another service provider as Moses had explained that this is the way the process works. I don't care for excuses. After a month we just needed to have a working dishwasher. I would not use your company if there was any option.
Great tech, very knowledgeable
Ronald - Old Bridge Township, NJ
Used this company twice. Extremely pleased on both accounts
Great service
Christine - Queens, NY
Very happy with the service
Very good service.
Mary - Queens, NY
Technician Paul educated me about my frig in the process of the call.
Jean
Jeanne - North Brunswick Township, NJ
Great service, and honesty
Great service
Barbara - Toms River, NJ
Matt was polite and answered any questions we had for him.
Tech Jesse
Douglas - Woodbridge Township, NJ
We rate Jesse 5+ stars. The tech before Jesse would get -10. The original problem still exist so we have requested Jesse return next Tuesday to find out why we still have freezing on the top shelf and part of 2nd shelf. We are hoping Jesse can resolve (this will be 4th try to fix) as we are throwing out too many frozen items. Thanks
Adriana
Marc - The Bronx, NY
Wonderful. Came when expected. Thorough and resolved the issue.
Great service
Donald - South Plainfield, NJ
He was excellent tech. Fixed my refrigerator that wouldn't go below 50 deg.
Great Service
Kathy - Upper Freehold, NJ
Dishwasher
John - Wantage, NJ
Great service!
Robert resolves Issue
Stephen - South Plainfield, NJ
When he saw the SUD message, Robert knew it was a pressure sensor issue. He blue into the sensor tube, clearing it out, and my machine stopped with its F21 drain error code.
Great service
Simone - Caldwell, NJ
Very professional
Leah - New York, NY
What I thought was a dishwasher motor malfunction turned out to be a spoon stuck in the wrong place. Edwin helped out and did not make me feel like a fool, which I greatly appreciated.
Good service (Would be even better if ...)
James - Paramus, NJ
Good service. Would have given 5 stars if you guys had provided "shoe gloves" for your technicians when they were entering my house.
parts should be checked before given to repair person
Virginia - Rye, NY
We had been 2 weeks without a fridge. When the repairman arrived he found that the part he had been given was broken which caused another 4 day delay.
Great and prompt service
Cathy - Queens, NY
Great service
Barbara - New York, NY
Knowledgeable, courteous, efficient.
David - New York, NY
If I need service again, I will ask for him specifically. And wait for him to have room in his schedule.
great service
Dennis - Tinton Falls, NJ
210 Fernwood Drive. Bayville Nj
Micheal - Berkeley Township, NJ
Did an awesome job. Quick and helpful!
Great Service
Marilyn - Stewartsville, NJ
Highly recommend!
Ronni - Tinton Falls, NJ
I have had multiple appliance repair companies with various technicians in my house to repair my oven. Unfortunately, I have had a reoccurring issue. This company and techs were wonderful they took the time to diagnose the oven and worked with whirlpool to trouble shoot...they went the extra mile and it is VERY much appreciated. My oven is under an extended warranty so I can't comment on pricing. Both Eric and Ben were wonderful and informative answered all my questions!
Good job
Michah - White Plains, NY
The repairman Jerel Lai was excellent. The only issue I had was that communication was a bit spotty before the repair. I asked Maytag to schedule the appointment in the afternoon but when Dan Marc called it was scheduled in the morning. This may be Maytag's issue not Dan Marc.
Courteous technician solved problem.
Lucille - New York, NY
Sam C.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Troubleshoot unit failed on electronic control installed a new board control cycle check; used 1 WPW10503278 () from stock
Karl G.
WASHER WHIRLPOOL WTW5000DW1 "KG 6/25 checked washer found tub stuck in sideward position. Tub went off balance causing it to bang around, adjusted tub to proper position. Unit spinning and operating properly.David SR# 7725188802"
Karl G.
WASHER WHIRLPOOL WTW8000DW0 "KG 6/25 checked unit found washer making grinding and clocking noise when turning. Fastened motor rotor, unit still noisy, needs new transmission replacement. Customer will contact MNF to try and get concession for repair. No additional repairs required at this time"
Karl G.
WASHER MAYTAG MVWB765FW1 KG 6/25 checked unit found control not responding and lid switch is not engaging to tested unit through diagnostic mode; ordrng 1 W10810403 (lid lock assy) and 1 W11135392 (cntrl-elec)
Karl G.
WASHER AMANA NTW4516FW3 KG 6/25 checked washer found unit not level causing tub to go off balance then stops mid cycle. Water hoses connected in reverse. Customer has to have installation corrected for proper operation. Washer operating as designed
Karl G.
WASHER MAYTAG MVWC565FW1 KG 6/25 checked unit found power to control bit does not turn on. Needs new control board; ordrng 1 W11162438 (cntrl-elec)
Vlad C.
WASHER AMANA NTW4516FW2 "Reseted main control board. Inspected for proper function. Working fine now. Door lock, Main control board."
Vlad C.
REFRIGERATOR AMANA ASD2575BRW01 "Needs parts...; ordrng 1 WPW10153550 (EXTENSION, DRAIN FITTING)"
Vlad C.
DRYER EL WHIRLPOOL LDR3822PQ2 Part inst. Inspected for proper function. Working fine now.; used 1 WP3392519 (FUSE) from stock
Chris H.
WASHER WHIRLPOOL WFW8620HW1 "CH - unit has goods issue date of 6/6/19 - unit is iw. Customer states that unit was just installed and after running unit, it shook so violently that it cracked a pipe on the wall behind it. Found top lh shipping bolt was left in during installation - the other three shipping bolts were removed. Unit has cosmetic damage to rear of top panel, and stator motor is binding up when drum is rotated. As this is an installation issue that damagd the unit and caused damage to the customer’s plumbing, and unit is within first 30 days from dop, customer is contacting the retailer to resolve - will call in if unit is not replaced by retailer - if repair is required, unit will need new top {WPW10208373}, stator {W11316054}, and rotor {W11314361}."
Vlad C.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Needs parts... Any time after 9AM. Tech Please call customer twice b4 arrival.; ordrng 2 WPW10120018 (SLIDE, DOOR)s"
Chris H.
REFRIGERATOR WHIRLPOOL GSS30C6EYY02 CH - customer canceled service
Chris H.
DRYER WHIRLPOOL WGD8500DC4 "CH - found a screw - not from the unit - in blower wheel duct. Blower wheel is broken. Unit needs new blower wheel {WP697772}, motor {W11105178}, and lint screen {W10859086}, extra time on return; ordrng 1 W10859086 (SCREEN) and 1 W11105178 (MOTOR) and 1 WP697772 (BLOWER WHEEL)"
Chris H.
DISHWASHER KITCHENAID KDTE104ESS1 CH - customer met me at the door and said that she told WP cust serv that she is unwilling to pay for service and she believes that servic should be covered despite unit being out of warranty. Customer declined service
Adrian R.
REFRIGERATOR WHIRLPOOL ED20PKXYW01 "Install the freezer door gasket and the door closer, but the refrigerator door gasket is incorrect need to reorder the refrigerator door gasket ; schdld next appmnt for 6/27 THU !"
Adrian R.
DRYER EL WHIRLPOOL LDR3822PQ2 Replace dryer door latch assembly leave working fine ; used 1 LATCH (279570) from stock
Adrian R.
REFRIGERATOR WHIRLPOOL WRT134TFDB00 "Replace the evaporator fan motor, leave working properly ; used 1 2315539 (MOTOR-EVAP) from stock"
Adrian R.
DRYER EL AMANA NTW4526FW2 Need a drain pump.; ordrng 1 W10919003 (DRAIN PUMP )
Adrian R.
DISHWASHER MAYTAG MDB4609AWS4 "Check and found that there’s no leaks whatsoever, the dishwasher is working properly."
Adrian R.
DISHWASHER KITCHEN AID KUDP01FLSS6 Replace the door link kit leave working fine.; used 1 8194001 (Link) from stock
Aris S.
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 Install parts test it is working normal
Aris S.
RANGE KITCHEN AID KSGB900ESS0 Install parts test it is working good
Aris S.
DRYER WHIRLPOOL LTG5243DQB Need parts ; ordrng 1 WP3406108 (DOOR SWITCH )
Eric P.
WASHER WHIRLPOOL WTW5000DW1 "Ep-met in the driveway by customer,stated they canceled call 6hrs after it was made on sunday"
Dennis B.
WASHER MAYTAG MHW6000XW0 Db tested unit unit ran to specs unit needed drain clean out
Dennis B.
MICROWAVE KITCHENAID KOCE500ESS08 Db unit had f9 e0 miss wired cleared code tested unit unit ran to specs empty new construction
Dennis B.
REFRIG/FREEZER WHIRLPOOL WRS325SDHZ01 Db tested unit unit ran to specs ff sec is all pushed up against the wall went over airflow with customer
Dennis B.
WASHER WHIRLPOOL WTW5000DW2 Db unit needs following parts ; ordrng 1 W10876600 (drain pump)
Dennis B.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Db unit has ice maker cant find home position unit needs; ordrng 1 WPW10764668 (ice maker)
Dennis B.
REFRIG/FREEZER KITCHENAID KRSC500ESS00 Db ff drain was clogged cleared clog tested unit unit ran to specs
Dennis B.
KITCHEN WHIRLPOOL WFG320M0BS3 Db range has f3 fault sensor unit needs following arts; ordrng 1 W11126814 (cntrl-elec) and 1 WPW10181986 (sensor)
Karl G.
WASHER WHIRLPOOL WTW4816FW2 "KG 6/25 checked washer found unit very noisy when spinning. Removed inner tub and found metal piece from clothing inside tub assm. Removed object, tested unit through cycle. Washer operating as designed"
Karl G.
WASHER WHIRLPOOL WTW5000DW2 KG 6/25 checked washer found inner basket out of balance creating banging noise when spiining. Repaired and adjusted tub to proper position. Tested washer through diagnostic. Washer operating as designed
Karl G.
REFRIG/FREEZER WHIRLPOOL KSC24C8EYP02 KG 6/25 checked unit found evaporator frosting over. Evaporator installed 1 month ago. Needs new evaporator again. Seal system repair 2 CC; ordrng 1 WPW10643261 (evaporator)
Brian H.
WASHER MAYTAG MVWB765FW1 "Replaced parts, working ok"
Brian H.
OVEN JENN-AIR JJW2430DP02 "Replaced UI, working ok. ACU not needed, returning new and unused."
Brian H.
DRYER - GAS WHIRLPOOL WGD8500BW0 Diagnosed working ok.
Brian H.
DISHWASHER JENN-AIR JDB9800CWP2 "Replaced UI, unit working ok. ACU not needed, returning new and unused."
Brian H.
WASHER WHIRLPOOL WTW4816FW2 "Unit diagnosed working ok. Drain hose is cracked and leaking, advised cons this is not covered under manufacturers warranty."
Brian H.
ICEMAKER KITCHENAID KUID308ESS2 "Replaced UI, unit working ok. ACU not needed, returning new and unused."
Eric P.
RANGE WHIRLPOOL KSGG700EWH0 "Ep-Installed new sensor, tested unit-Bake@350°-reached temp, cycled and failed to re-ignite. Contacted TB and techline -Andrew(sr#7725188686)-heat aggravated issue, SP# W10622771A/ W10702913A. Scode (1) W10700720 burnr-oven,(1) W10860916 module-spk, (1) WPW10701462 harns-wire; ordrng 1 EXTRATIME and 1 W10700720 (BURNR-OVEN) and 1 W10860916 (MODULE-SPK) and 1 WPW10701462 (HARNS-WIRE)"
Eric P.
WASHER WHIRLPOOL WFW94HEXW2 "Ep-unit has a repeat of the F8E2(dispenser system error). Preordering (1) WPW10352973 switch-dis, (1) W10427967 control unit-central,(1) 2nd man, (3) extra time. Unit is stacked in a corner with cabinets on left and window on right; ordrng 1 2NDMAN and 3 EXTRATIMEs and 1 W10427967 (CONTROL UNIT-CENTRAL) and 1 WPW10352973 (SWITCH-DIS)"
Eric P.
DRYER WHIRLPOOL WGD7300DW "Ep-short cycle, ohmed coil valves-secondary coil was well over. Replaced coil valves, confirmed unit and interior duct is clear. Adjusted dryness level from 2 to 3. Advised contacting the service provider who cleaned duct work"
Eric P.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Ep-unit has multiple issues that will impact cooling and ice production. Faulty pantry U/I, mullion that doesnt close properly and bad freezer door( gasket falls out of expanded liner gap-currently i taped it in place). Ordering (1) W11199439 cntrl-elec, (1) LW10564038 SERVICE-FZDW,29,SS,XXL FIP, (1) W10407216 GASKET-DOOR,AP,FZDW, (1) W10849525 rail-mulln; ordrng 1 LW10564038 (SERVICE-FZDW,29,SS,XXL FIP) and 1 W10407216 (GASKET-DOOR,AP,FZDW) and 1 W10849525 (RAIL-MULLN) and 1 W11199439 (CNTRL-ELEC)"
Eric P.
DRYER WHIRLPOOL WGD6620HW0 "Ep-plugged unit in( off for 5 days), powered right up. Checked for error codes-F3E3(Inlet Thermistor Open/Shor ted)performed test#4-thermistor ohmed correctly. Tested voltage and polarity at outlet-good. Continuity in power cord"
Clem S.
REF BOT/MT 19CF WHIRLPOOL WRF560SMYW "Replaced parts ,test okay"
Clem S.
REFRIGERATOR JENN-AIR JFC2290REP00 "Def mullion ,order part ; ordrng 1 W11177238 (MULLION )"
Clem S.
REFRIG/FREEZER JENN AIR JF36NXFXDE01 "Wrong part in home ,reorder part ; ordrng 1 W10782236 (dor-fip)"
Paul D.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked unit found drain line cleared raised front of ref .tested ok
Clem S.
DRYER WHIRLPOOL DDDDCCV "Defective thermal fuse and loose connection to motor ,order part . Test okay ; used 1 3390719 (thermal fuse) from stock"
Wayne D.
REFRIGERATOR WHIRLPOOL MRT118FFFH01 Instruct customer on food storage and keeping food away from supply vent
Paul T.
DISHWASHER KITCHENAID KUDS30IVSS3 "Checked over unit, found console not responding properly when try to activate, also sump motor and pump weak and not pushing water through properly, will order; ordrng 1 WPW10250018 (CONSOLE SS) and 1 WPW10348269 (PUMP) and 1 WPW10780877 (SUMP MOTOR)"
Wayne D.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer will callback to order parts when readyParts: door latch: w10918008Door closure: wp12028505apShelf: w10830307Left side stainless door: 13107881sq
Wayne D.
REFRIG/FREEZER JENN-AIR JFC2290REM00 checked unit and functions; all ok; Instruct cust on humidity control ; Job Cmpltd
Wayne D.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Installed EVAP fan motor; used 1 WP2315539 () from stock
Wayne D.
REFRIG/FREEZER WHIRLPOOL WRT311FZDT01 Replaced air tower
Wayne D.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Replaced right side door
Frank C.
REFRIGERATOR KITCHENAID KFIS29BBMS02 Needs crisper UI; ordrng 1 WPW10732682 (UI )
Peter B.
DRYER MAYTAG MGD6630HC0 Need additional parts order by GT;
Peter B.
WASHER WHIRLPOOL WTW5000DW1 Check over found washing out sequence recalibrate tested functions fine no leaks found .loads are unbalanced
Peter B.
WASHER WHIRLPOOL WFW9150WW01 Check unit remove kit plate found water on base ran unit can verify complaints ordering suspect parts listed ; ordrng 1 W11032829 (clamp) and 1 WP285655 (clamp) and 1 WP8540108 (clamp) and 1 WPW10381562 (bellow) and 1 WPW10730972 (pump-water)
Peter B.
WASHER WHIRLPOOL WTW5000DW2 "Check unit found out of sequencing recalibrate tested functions fine,water supply is very low take a very long time to fill."
Trevor B.
WASHER WHIRLPOOL WFW92HEFC0 TB- Replaced faulty pressure sensor. Performed diagnostics. Tests good.; used 1 W10448876 (PRESSURE SENSOR) from stock
Trevor B.
OVEN WHIRLPOOL WOS51EC0HS01 "TB- Installed new blower fan and appliance manager. Previous issue corrected. During repair, light socket was damaged. Needs replacement light socket.; ordrng 1 WPW10734063 (LIGHT SOCKET )"
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRS965CIAH00 TB- Unit not able to maintain correct freezer temperatures because freezer door was not closing correctly. Customer had removed freezer shelfs for cleaning and did not put middle storage drawer back in correct spot. This was keeping freezer door open aprrox. 1/2”. Unit running with door constantly ajar. Replaced shelving in correct place and now freezer door is working as designed. No other issues found at this time. Paid service charge $122.57 by check# 186.
Trevor B.
WASHER MAYTAG MVWX655DW1 TB- Installed new basket drive hub. Tests good.; used 1 W10528947 (HUB) from stock
Trevor B.
REFRIGERATOR WHIRLPOOL WRT311SFYT01 TB- Repositioned thermostat bulb to correct position. Adjusted temperature setting. Advised customer to keep supply and return air ways clear for proper circulation. No other issues found at this time. Paid service charge $122.57 by cc ref#
Lewis G.
WASHER WHIRLPOOL MHW5630HW0 HELPER: Replaced Bellow assembly drain pump assembly and pressure switch.... unit is repaired
Lewis G.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 Unit has ice build up by the freezer evaporator fan causing the refrigeration compartment not to cool properly / freezer compartment completely full of food blocking Air passage to go into the refrigeration compartment../ . customer had also removed foam insulation from the refrigeration compartment up on top.... please review all pictures / advise customer not to block the air passage from the freezer compartment which would cause a lot of the ice build up for the cold air to go into the refrigeration compartment advise to defrost for 24 hours which should resolve the problem and not to overpack food in freezer compartment... previous technician was there last week to replace an evaporator fan but the issue is overloading on food in the freezer compartment....
Lewis G.
DRYER GAS WHIRLPOOL WGD85HEFC Customer was complaining the new unit was not heating up at all....diagnosing the unit was in a basement they had a water hose connected to the black pipe gas line and the other end of the water hose was connected and taped to the gas valve that goes into the machine / took pictures of the set up they had advised customer that needs a gas line connected to the black pipe in the house then onto the pipe that connects to The gas line on the dryer / explained that this was extremely dangerous made sure gas was off from the pipes and let the customer know to get a plumber to have this hooked up properly.. customer was trying to use the dryer with this set up and strongly advised him not to do it until this is corrected very dangerous hazard... called tech-support to advise of the situation with this customer. SR# 7725189026....safety SR# 7725189158...
Lewis G.
WSH FRT/LOAD WHIRLPOOL WFW75HEFW0 Door lock was stuck in the closed position put into diagnostic mode received several error codes was able to unlock unit when in diagnostic mode testing unit.... The issue was originally that the customer had the control lock child lock feature on so nothing would work customer education unit is repaired
Lewis G.
WASHER WHIRLPOOL WTW4950HW1 Customer stating when the washing machine goes into high span the top top ring is scraping against the top cover assembly tub assembly seems extremely high on unit...; ordrng 1 W11043544 (TUB RING) and 1 W11159470 (DAMPER ASSY..SET OF (4) )
Paul T.
REFRIG/FREEZER WHIRLPOOL WFG505M0BS0 "Installed all parts on u it, tested with customer and all test and check ok."
Paul T.
DRYER MAYTAG MGD6630HC0 "917-374-4834 put unit inot diagnostic and founs error codes for inlet thermistor and acu issue, tried all connections and rest control but no good, error codes came back.; ordrng 1 W10623852 (THERMISTOR ) and 1 W11350218 (ACU) and 1 WP8577274 (THERMISTOR )"
Stan F.
KITCHEN WHIRLPOOL KMBP100ESS01 I’m the helper on this call need a fuse also to complete call.; used 1 W10138793 (FUSE THERMAL) from stock
Eric S.
REFRIGERATOR KITCHEN AID KBBL306ESS00 Installed parts
Stan F.
MICROWAVE JENN-AIR JMW2430DB00 Customer said oven came on by itself and microwave light on panel come on by it self will control boards and control panel.; ordrng 1 W11179310 (OVEN CONTROL ) and 1 W11236896 (BLACK PANEL.) and 1 WPW10260060 (CONTROL BOARD )
Eric S.
REFRIG/FREEZER WHIRLPOOL WRF560SEYM01 Installed parts
Stan F.
RANGE WHIRLPOOL WEG745HOFS0 Found vent grill crack .; ordrng 1 W10294855 (VENT GRILL BLACK)
Eric S.
WASHER WHIRLPOOL WFW6620HW0 Tested unit it working as designed advised customer on operation
Omar S.
WASHER MAYTAG MVWB965HC0 "No leak found coming from gearcase,replace water valve test ok..."
Jesse F.
REFRIG/FREEZER WHIRLPOOL WRS312SNHM01 All operations o.k. Adjusted temperature controls...
Moses D.
D/WASHER UNDCTR JENN-AIR JDB3600AWP5 Made checks has errors 9-1 4-1 1-1. Ordering parts pertaining to these codes.; ordrng 1 WP8579262 (TUBE) and 1 WPW10234567 (PUMP&MOTOR ) and 1 WPW10275464 (CNTRL PANEL) and 1 WPW10285178 (CNTRL ELEC) and 1 WPW10348269 (DRAIN PUMP)
Keyel H.
REF T/M 18 CFFF WHIRLPOOL WRT518SZFM00 Styrofoam was tape on the bottom of fresh food door preventing for from closing correctly.
Moses D.
OVEN WHIRLPOOL WOD51ES4ES00 Made checks needs fuses are open and light staying on. Ordering parts; ordrng 1 W10807576 (CNTRL ELEC) and 1 W11025102 (FUSE THRML) and 1 W11034459 (THRMS FIX) and 1 WPW10195934 (DOOR LATCH)
Robert D.
REFRIGERATOR MAYTAG MSD2552VEY00 Replaced ice maker. Advised cust to allow 12 hours for a full harvest. No further issue.
Robert D.
OVEN WHIRLPOOL WGG745S0FS Replaced bezels. No further issue.
Robert D.
REFRIG/FREEZER WHIRLPOOL MSS25C4MGZ00 Replaced diffuser assm. Advised cust to allow 12 hours for optimal temps. No further issue.
Derrell D.
DRYER WHIRLPOOL WGD5000DW3 Found no faults with unit working properly
Omar S.
WASHER AMANA NTW4516FW2 Installed control board test ok...
Omar S.
WASHER WHIRLPOOL WTW5000DW1 Recalibrate Washer test ok...
Omar S.
WASHER ROPER RTW4440XQ0 Instruct costumer to do a few clean washer cycle with Afresh to get odor out..
Omar S.
WASHER WHIRLPOOL WTW8040DW1 "Pass diagnostics test,recalibrate Washer Instruct costumer to balance load to use correct cycle."
Omar S.
DRYER EL AMANA NED4655EW1 Timer not advancing need part.; ordrng 1 W10857612 (timer)
Stan F.
BUILT-IN M/W KITCHENAID n/a Customer inner glass crack during cooking will need tray oven.; ordrng 1 W11216070 (TRAY OVEN.)
Jerel L.
DRYER MAYTAG MEDB750YW2 "Found belt for exhaust fan disconnected, causing no exhaust which ultimately made unit over heat. Reattached belt and vacuumed unit. Unit exhaust and heats ok"
Stan F.
D/WASHER UNDCTR MAYTAG MDB6759AWS3 Installed parts order notice feed tube seal missing or broke off will need new feed tube.; ordrng 1 WP99003081 (FEED TUBE)
Damion M.
DRYER WHIRLPOOL WED7990FW0 Check dryer and found faulty drive motor got jam and fail I installed new motor and wheel check left unit working has design ..
Damion M.
REFRIG/FREEZER MAYTAG MGS5752BDB installed door hinges and check left range working has design.l.
Chris H.
DRYER WHIRLPOOL NGD4655EW2 CH - installed new coil valve - tests good
Adrian R.
OVEN WHIRLPOOL WOS11EM4EW00 Need a fuse ; saved tckt
Chris H.
DRYER WHIRLPOOL WGD4815EW2 CH - no gas leak or unusual odors detected. Intermittent noise being caused by unit being slightly out of level and causing vibration on gas line and vent hose. Adjusted unit to correct - tests good. No other functional issues found at this time
Vincent D.
COMPACTOR WHIRLPOOL GX900QPPS6 Vd installed part tested found unit also needs switch (WP777811) ; ordrng 1 WP777811 (switch-dir)
Vincent D.
WASHER WHIRLPOOL WET4027HW Vd tested unit found no issues at this time unit running to specs
Vincent D.
DRYER ADMIRAL AGD4675YQ2 Vd unit needed dryer repair kit (4392065) installed part tested unit ran to specs ; used 1 4392065 (Repair Kit) from stock
Vincent D.
RANGE WHIRLPOOL WFG975H0HZ0 Vd unit needs spark module (WPW10475149) resc cust ; ordrng 1 WPW10475149 (module-spk)
Vincent D.
WASHER WHIRLPOOL MVWB835DW1 Vd unit needs control (W11024149) 325 trip 114.95 labor 135 tax 135 total 613.04 cust declined at this time paid trip 122.57 by cc #
Damian T.
REF BOT/MT 19CF WHIRLPOOL n/a "Checked and found unit has a faulty drainage system. Service drain system, defrost ice clog. Unit ok."
Damion M.
DISHWASHER IKEA IUD8555DX3 Check unit and found broken glass inside the drain pump preventing from draining I remove repair the issue instruct left unit working has design....
Damion M.
REF T/M 10 CF WHIRLPOOL n/a Check ref... and found moisture condensation built up inside refrigerator due to ref door gasket wasn’t sealing correctly I repair the issue reseal left ref working has design...
Felipe T.
DISHWASHER MAYTAG MDB4949SHZ0 Tub needs to be replaced and customer is requesting dishwasher to be replaced. Part needed is #WPW10681507
Sam C.
REFRIG/FREEZER IKEA IX5BBEXDS00 "Flushed lines installed new compressor,pressurized vacuum charge"
Damian T.
DRYER MAYTAG MED6630HC0 Checked and found unit’s exhaust duct sharing exit chamber with building’s air handling unit. The effect of the cold air from a/c unit and hot air from dryer is causing condensation to build from exhaust duct down into unit. Advised assistant to let client know that they have to separate both ductwork to rectify and prevent further issues.
Sam C.
REFRIGERATOR KITCHENAID KRSC503ESS01 Customer will be home July 8 waiting x customer increase time unit failed on ice container and motor; ordrng 1 W10859381 (ice-contnr) and 1 W11202789 (AUGER MOTOR)
Stan F.
DISHWASHER JENN AIR JDB8700AWP3 Installed control board and panel and vent tested ok.
Paul T.
REF BOT/MT 25CF KITCHEN-AID n/a "Tested unit, found icemaker fan motor not running and not circulating air through icemaker housing. Checked connections and all good , will need parts..; ordrng 1 W10882923 (ICEMAKER ) and 1 WPW10308033 (FAN MOTOR)"
Wayne D.
REFRIGERATOR MAYTAG MRT118FFFH04 Unit not cooling needs compressor
Enerve B.
DISHWASHER WHIRLPOOL JDB9000CWS "Checked out the dishwasher,founded the failure of the parts listed below,damages,will order.; ordrng 1 W11259785 (TRACK LH) and 1 W11259786 (TRACK RH) and 12 WPE10195840 (ARM POS)s and 2 WPW10195839 (AJUSTER)s and 2 WPW10250160 (CLIPS)s and 2 WPW10546503 (UPPER R)s and 1 WPW10588164 (LEVER LH)"
Lewis G.
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Replaced sump pump assembly tested unit underdiagnoses cleared error codes... wash pump is still not functioning need control board please review part number...; ordrng 1 W10838694 (CONTROL,..ELECTRIC)"
Roberto C.
DRYER GAS WHIRLPOOL WGD87HEDW0 Tested and found error code f4e3no air flow unplug dryer reset control run test dryer check ok
Tim S.
WASHER WHIRLPOOL LTE5243DT4 Repaired broken wire to lid switch.
Lewis G.
WASHER FRONT MAYTAG MHW5500FW1 Customer stating that the user interface is not functioning tried pressing several cycles different cycles and buttons are not responding at all please review parts for repair....; ordrng 1 W10911042 (CONTROL PANEL) and 1 W11034761 (UPPER HARNESS) and 1 W11201286 (CONTROL BOARD)
Jose R.
N/A N/A MEDE500VW1 tested and found faulty idler pulley.. Replaced idler and bracket..tested unit all ok; used 1 W10837240 (BRACKET) from stock
Peter B.
WASHER MAYTAG MVWC565FW0 Check unit found washing out sequence recalibrate tested functions fine
Peter B.
DRYER GAS WHIRLPOOL WGD562HW0 "Check unit noise at dryer exhaust pipe check for failed parts found none,saw external exhaust pipe crushed creating back flow on motor recommend replacing exhaust pipe to customer."
Peter B.
DRYER GAS MAYTAG MGDB765FW0 Check over found bulkhead pain strip ordering parts listed ; ordrng 1 W11299301 (BULKHEAD ) and 1 WPW10293765 (duct-air)
Paul D.
RANGE JENN AIR JGS8850BDS Installed new right rear burner tested all burners tested ok
Stoyan S.
OVEN JENN-AIR JJW2830DP01 Clock is going fast with 15 min every month Order new console; ordrng 1 W11236888 (CONSOLE )
Tyler S.
COOKTOP WHIRLPOOL W5CE3024XS00 "Installed infinite switch, tests good."
Stoyan S.
DISHWASHER KITCHENAID KUDC10FXSS3 Unable to duplicate customer complaints Unit works as designed
Paul D.
LAUNDRY WHIRLPOOL WFW5620HW0 Checked unit found washer touch pad not responding ; ordrng 1 W11319991 (cntrl-elec)
Paul T.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Called techline and spoke with kathy. Documented that unit is operating as designed and all functions are working, heater does come on full power in diagnostic and no error codes were stored in control. All documented and given sr#7725188477. Advised customer to contact customer service for further assistance. All test ok at this time."
Paul T.
WASHER WHIRLPOOL WTW5000DW1 "Came to house, called office to document, peter just left call and repaired unit, must have been double booked."
Paul T.
REFRIGERATOR WHIRLPOOL MBF1958FEZ02 "Checked unit, customer has both top shelves at highest level and packed with food blocking vent. Advised customer that this is not good because it blocks air from coming out and does not circulate properly and will freeze food items. Adjusted temps and moved around food for better air flow, advised proper use and care. All test ok and operating as designed."
Moses D.
DISHWASHER JENN AIR JDB9000CWP2 Replaced control elec. Tested ok part is under 5 year warranty
Jerel L.
REFRIG/FREEZER WHIRLPOOL GSS30C6EYY03 Auger motor is restricted with ice. Overflow of water due to water valve. Ice bin restricted with ice. Needs 2 CT to defrost.; ordrng 1 WPW10341320 (valve-inlt)
Ken K.
REFRIGERATOR KITCHEN AID KSSC48QMS03 "2 count call. Not cooling.... Checked unit found evaporator fan motor not running, needs main control and evaporator ; ordrng 1 W10818296 (MAIN CONTROL) and 1 W10822580 (EVAPORATOR FAN MOTOR)"
Felipe T.
STOVE JENNAIR JGS8850ADS Cleaned ignitor tips. Advised customer that if it happens again burners would have to be rebuilt and some parts are no longer available
Jerel L.
REFRIGERATOR MAYTAG MRT118FFFZ01 Explained temperature controls with control. 36 degrees with max temperature settings in FF. 4 degree in freezer. Unit checked ok
Eric S.
REFRIG WHIRLPOOL WRS571CIDM02 Installed parts
Eric S.
N/A N/A WTW8000DW1 Tested unit found F0E5 code off balance adjusted level advised customer on loading
Eric S.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found evap fan jammed. Adjusted fan unit works ok
Clayton G.
KITCHEN WHIRLPOOL KMBP100ESS01 Replaced listed part. And fuse. Unit tests ok.
Jason T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Costco purchased” two years warranty, adjusted thermistor position, instructed customer food storage, units ok..."
Vincent D.
DRYER WHIRLPOOL WGD49STBW1 Vd unit needed stick fuse
Derrell D.
WASHER WHIRLPOOL WTW4800XQ1 Test unit found off balance error code. Explained proper loading for optimum performance. No other faults found
Paul D.
DISHWASHER KITCHENAID KDTE334GPS0 Installed outer panel on d/w
Kenny G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Light switch in freezer was stuck. Fixed issue. Working.
Damion M.
DISHWASHER WHIRLPOOL WDF520PADM7 Check dishwasher and found faulty thermostat ... and sump motor not pumping up to the top..; ordrng 1 W11025157 (SUMP&MOTOR) and 1 WP661567 (THERMOSTAT)
Kenly S.
WASHER WHIRLPOOL MVWB835DW1 parts installed the unit is working well
Tim S.
DRYER WHIRLPOOL MGDB835DW3 Replaced defective idler; used 1 W10837240 (IDLER) from stock
Paul T.
REFRIG/FREEZER MAYTAG MFF2055FRZ00 "Spoke with donna at trade care team to document findings. Unit is infested with roaches and flies. Control and compressor area full of roaches leading to cooling failure. Inside unit is full of flies and very bad. Uploaded photos as best as possible, roaches starting crawling on me and left house. Advised customer that warranty is void and nothing can be done at this point due to condition of unit and home. All documented sr#7725147755"
Paul T.
OVEN WHIRLPOOL WFG515S0EB1 "Checked unit, intermittently does not ignite on bake, will order and replace parts.; ordrng 1 WPW10348656 (CONTROL BLK) and 1 WPW10602001 (REGULATOR )"
Jose R.
DISHWASHER WHIRLPOOL WDF760SADB2 Replaced defective sump&motor..tested unit ok
Jose R.
WASHER MAYTAG MVWB765FW2 Customer stated that when pouring Clorox in the dispenser leaks on the floor..tested and found no issues with unit..advised customer to pour Clorox directly in the tub before loading clothing..also advised not to use splash less Clorox..explained why..calibrate control and tested unit all ok..
Jose R.
DISHWASHER WHIRLPOOL WDT970SAHV0 Replaced adjusters and stop cap..tested ok
Jose R.
REFRIG/FREEZER WHIRLPOOL WRS588FIHZ00 Tech-line Steve..Customer stated that unit has shut off a few times and had to reset power..Refrigerator is plugged into a Dedicated circuit and polarity is correct.; ordrng 1 W11089236 (cntrl-elec) and 1 W11164593 (DAMPER AIR)
Jose R.
WASHER WHIRLPOOL WFW6620HC0 Control console not responding to selections and shuts down while in the cycle.; ordrng 1 W11322905 (ACU CONTROL) and 1 W11324037 (CONTROL CONSOLE)
Derrell D.
DRYER GAS WHIRLPOOL WGD87HEDC0 Found idler pulley worn replaced test unit working properly
Arden D.
REFRIGERATOR WHIRLPOOL ED5VHGXML13 "AD. Checked unit, found faulty condenser motor and blade. Ordering parts. Collected $122.57 via check#341; ordrng 1 8201630 (FAN BLADE ) and 1 W10124096 (MOTOR )"
Gerry Q.
DISHWASHER WHIRLPOOL KDTE234GPSO Found loose wire to heater. Resecured and Unit tested ok tech advised customer to use rinse aid liquid for better drying result and to keep only the heat and dry option since incoming temp its very hot to avoid after drying condensation in the tub
Derrell D.
WSH FRT/LOAD WHIRLPOOL n/a Faulty door latch replaced test unit working properly ; used 1 WPW10443885 (LATCH) from stock
Kenny G.
REFRIG/FREEZER WHIRLPOOL WRT519SZDW02 "Inspected unit found no issues with unit , doors sealing properly. Condensation forming on roof of unit is normal on summer days if doors are left open for long"
Eddy P.
WASHER WHIRLPOOL WTW5000DW1 Found coins stuck at pump causing issue; Removed coins; ran test/recalibrated unit ; now washer is ok
Tim S.
WASHER MAYTAG MHW8200FW0 Pls order 2- count; ordrng 1 W10862190 (dispenser) and 1 WPW10237499 (bellow)
Damian T.
D/WASHER UNDCTR KITCHEN-AID KDFE104DBL1 Replaced lower basket wheel carriers. Unit ok.
Marc M.
DISHWASHER KITCHENAID KDFE104HPS0 Unit tested and checked adjusted feet of d/w in order for rack not to slide out when door is opened. Explained to cx that would be caused by installation as courtesy for cx.
Marc M.
DISHWASHER KITCHEN AID KUDS03FTPA2 Unit tested & checked parts are nla cx advised to either replace unit or find parts on her own and call back when she has done so. If she would like would like.
Omar S.
DRYER WHIRLPOOL WED4616FW0 Installed switch test ok..
Matt S.
REFRIG/FREEZER WHIRLPOOL WRT519SZDT05 Has a weak evap fan motor. Installed a new one WP2315539. Workng properly.; used 1 WP2315539 (EVAP FAN) from stock
Vincent D.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Vd found compressor hot to touch compressor not running properly unit needs compressor (WPW10507886) Tray mount (482801) ; ordrng 1 482801 (mount-tray) and 1 WPW10507886 (compressor)
Matt S.
RANGE WHIRLPOOL WFG505M0BS3 Ordering rr burner cap as it is not the correct one WPW10183370; ordrng 1 WPW10183370 (cap-burner)
Eddy P.
WASHER WHIRLPOOL WET4027HW0 Washer lid lock interference between lock and control board ; ordrng 1 W11176112 (LOCK. LID) and 1 W11367652 (CONTROL)
Eddy P.
WASHER WHIRLPOOL MLE2000AYW Total $401.10. Labor $130.00. Part $98.45. Water valve is letting water seep in. Needs new valve ; ordrng 1 WP22002437 (valve- wat)
Damion M.
RANGE JENN-AIR JGS1450DP0 Check range and found oven door liner peeling off pls order thank you...; ordrng 1 W10541911 (BRACKET) and 1 W11025120 (LINER DOOR)
Kage M.
WASHER WHIRLPOOL WFW85HEFW1 "Customer concern was unit making a noise when washing towels on a normal setting and keypad not responding checked and found no fault codes also tested the keypad to find everything working as designed , unit went through a test mode and no fault codes came up advise the customer to use the right setting based on the load size, unit is working as designed no repairs at this time"
Derrell D.
WSH FRT/LOAD MAYTAG MHW5500FC0 Unit cycle selector turns off when trying to choose cycle then have to start over. F9E1 error pump obstruction ; ordrng 1 W11201285 (ACU) and 1 WPW10605427 (PUMP )