Local Reviews
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Lewis G.
DRYER GAS WHIRLPOOL WGD85HEFC Customer was complaining the new unit was not heating up at all....diagnosing the unit was in a basement they had a water hose connected to the black pipe gas line and the other end of the water hose was connected and taped to the gas valve that goes into the machine / took pictures of the set up they had advised customer that needs a gas line connected to the black pipe in the house then onto the pipe that connects to The gas line on the dryer / explained that this was extremely dangerous made sure gas was off from the pipes and let the customer know to get a plumber to have this hooked up properly.. customer was trying to use the dryer with this set up and strongly advised him not to do it until this is corrected very dangerous hazard... called tech-support to advise of the situation with this customer. SR# 7725189026....safety SR# 7725189158...
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRS965CIAH00 TB- Unit not able to maintain correct freezer temperatures because freezer door was not closing correctly. Customer had removed freezer shelfs for cleaning and did not put middle storage drawer back in correct spot. This was keeping freezer door open aprrox. 1/2”. Unit running with door constantly ajar. Replaced shelving in correct place and now freezer door is working as designed. No other issues found at this time. Paid service charge $122.57 by check# 186.
Eric P.
DRYER WHIRLPOOL WGD7300DW "Ep-short cycle, ohmed coil valves-secondary coil was well over. Replaced coil valves, confirmed unit and interior duct is clear. Adjusted dryness level from 2 to 3. Advised contacting the service provider who cleaned duct work"
Paul D.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Checked unit found drain line cleared raised front of ref .tested ok
Clem S.
REFRIGERATOR JENN-AIR JFC2290REP00 "Def mullion ,order part ; ordrng 1 W11177238 (MULLION )"
Wayne D.
REFRIGERATOR WHIRLPOOL WRF560SEYM01 Replaced right side door
Eric P.
RANGE WHIRLPOOL KSGG700EWH0 "Ep-Installed new sensor, tested unit-Bake@350°-reached temp, cycled and failed to re-ignite. Contacted TB and techline -Andrew(sr#7725188686)-heat aggravated issue, SP# W10622771A/ W10702913A. Scode (1) W10700720 burnr-oven,(1) W10860916 module-spk, (1) WPW10701462 harns-wire; ordrng 1 EXTRATIME and 1 W10700720 (BURNR-OVEN) and 1 W10860916 (MODULE-SPK) and 1 WPW10701462 (HARNS-WIRE)"
Omar S.
WASHER MAYTAG MVWB965HC0 "No leak found coming from gearcase,replace water valve test ok..."
Wayne D.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Customer will callback to order parts when readyParts: door latch: w10918008Door closure: wp12028505apShelf: w10830307Left side stainless door: 13107881sq
Wayne D.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 Installed EVAP fan motor; used 1 WP2315539 () from stock
Lewis G.
WASHER WHIRLPOOL MHW5630HW0 HELPER: Replaced Bellow assembly drain pump assembly and pressure switch.... unit is repaired
Moses D.
D/WASHER UNDCTR JENN-AIR JDB3600AWP5 Made checks has errors 9-1 4-1 1-1. Ordering parts pertaining to these codes.; ordrng 1 WP8579262 (TUBE) and 1 WPW10234567 (PUMP&MOTOR ) and 1 WPW10275464 (CNTRL PANEL) and 1 WPW10285178 (CNTRL ELEC) and 1 WPW10348269 (DRAIN PUMP)
Keyel H.
REF T/M 18 CFFF WHIRLPOOL WRT518SZFM00 Styrofoam was tape on the bottom of fresh food door preventing for from closing correctly.
Trevor B.
WASHER MAYTAG MVWX655DW1 TB- Installed new basket drive hub. Tests good.; used 1 W10528947 (HUB) from stock
Robert D.
REFRIGERATOR MAYTAG MSD2552VEY00 Replaced ice maker. Advised cust to allow 12 hours for a full harvest. No further issue.
Lewis G.
WSH FRT/LOAD WHIRLPOOL WFW75HEFW0 Door lock was stuck in the closed position put into diagnostic mode received several error codes was able to unlock unit when in diagnostic mode testing unit.... The issue was originally that the customer had the control lock child lock feature on so nothing would work customer education unit is repaired
Trevor B.
REFRIGERATOR WHIRLPOOL WRT311SFYT01 TB- Repositioned thermostat bulb to correct position. Adjusted temperature setting. Advised customer to keep supply and return air ways clear for proper circulation. No other issues found at this time. Paid service charge $122.57 by cc ref#
Peter B.
DRYER MAYTAG MGD6630HC0 Need additional parts order by GT;
Lewis G.
REFRIGERATOR WHIRLPOOL WRT311FZDT01 Unit has ice build up by the freezer evaporator fan causing the refrigeration compartment not to cool properly / freezer compartment completely full of food blocking Air passage to go into the refrigeration compartment../ . customer had also removed foam insulation from the refrigeration compartment up on top.... please review all pictures / advise customer not to block the air passage from the freezer compartment which would cause a lot of the ice build up for the cold air to go into the refrigeration compartment advise to defrost for 24 hours which should resolve the problem and not to overpack food in freezer compartment... previous technician was there last week to replace an evaporator fan but the issue is overloading on food in the freezer compartment....
Stan F.
KITCHEN WHIRLPOOL KMBP100ESS01 I’m the helper on this call need a fuse also to complete call.; used 1 W10138793 (FUSE THERMAL) from stock
Derrell D.
DRYER WHIRLPOOL WGD5000DW3 Found no faults with unit working properly
Eric S.
WASHER WHIRLPOOL WFW6620HW0 Tested unit it working as designed advised customer on operation
Stan F.
RANGE WHIRLPOOL WEG745HOFS0 Found vent grill crack .; ordrng 1 W10294855 (VENT GRILL BLACK)
Omar S.
WASHER ROPER RTW4440XQ0 Instruct costumer to do a few clean washer cycle with Afresh to get odor out..
Peter B.
WASHER WHIRLPOOL WTW5000DW1 Check over found washing out sequence recalibrate tested functions fine no leaks found .loads are unbalanced
Omar S.
WASHER AMANA NTW4516FW2 Installed control board test ok...
Trevor B.
WASHER WHIRLPOOL WFW92HEFC0 TB- Replaced faulty pressure sensor. Performed diagnostics. Tests good.; used 1 W10448876 (PRESSURE SENSOR) from stock
Robert D.
OVEN WHIRLPOOL WGG745S0FS Replaced bezels. No further issue.
Stan F.
D/WASHER UNDCTR MAYTAG MDB6759AWS3 Installed parts order notice feed tube seal missing or broke off will need new feed tube.; ordrng 1 WP99003081 (FEED TUBE)
Stan F.
MICROWAVE JENN-AIR JMW2430DB00 Customer said oven came on by itself and microwave light on panel come on by it self will control boards and control panel.; ordrng 1 W11179310 (OVEN CONTROL ) and 1 W11236896 (BLACK PANEL.) and 1 WPW10260060 (CONTROL BOARD )
Chris H.
DRYER WHIRLPOOL NGD4655EW2 CH - installed new coil valve - tests good
Chris H.
DRYER WHIRLPOOL WGD4815EW2 CH - no gas leak or unusual odors detected. Intermittent noise being caused by unit being slightly out of level and causing vibration on gas line and vent hose. Adjusted unit to correct - tests good. No other functional issues found at this time
Omar S.
WASHER WHIRLPOOL WTW5000DW1 Recalibrate Washer test ok...
Eric S.
REFRIGERATOR KITCHEN AID KBBL306ESS00 Installed parts
Jerel L.
DRYER MAYTAG MEDB750YW2 "Found belt for exhaust fan disconnected, causing no exhaust which ultimately made unit over heat. Reattached belt and vacuumed unit. Unit exhaust and heats ok"
Lewis G.
WASHER WHIRLPOOL WTW4950HW1 Customer stating when the washing machine goes into high span the top top ring is scraping against the top cover assembly tub assembly seems extremely high on unit...; ordrng 1 W11043544 (TUB RING) and 1 W11159470 (DAMPER ASSY..SET OF (4) )
Jesse F.
REFRIG/FREEZER WHIRLPOOL WRS312SNHM01 All operations o.k. Adjusted temperature controls...
Eric S.
REFRIG/FREEZER WHIRLPOOL WRF560SEYM01 Installed parts
Paul T.
DRYER MAYTAG MGD6630HC0 "917-374-4834 put unit inot diagnostic and founs error codes for inlet thermistor and acu issue, tried all connections and rest control but no good, error codes came back.; ordrng 1 W10623852 (THERMISTOR ) and 1 W11350218 (ACU) and 1 WP8577274 (THERMISTOR )"
Robert D.
REFRIG/FREEZER WHIRLPOOL MSS25C4MGZ00 Replaced diffuser assm. Advised cust to allow 12 hours for optimal temps. No further issue.
Vincent D.
WASHER WHIRLPOOL MVWB835DW1 Vd unit needs control (W11024149) 325 trip 114.95 labor 135 tax 135 total 613.04 cust declined at this time paid trip 122.57 by cc #
Omar S.
WASHER WHIRLPOOL WTW8040DW1 "Pass diagnostics test,recalibrate Washer Instruct costumer to balance load to use correct cycle."
Paul T.
REF BOT/MT 25CF KITCHEN-AID n/a "Tested unit, found icemaker fan motor not running and not circulating air through icemaker housing. Checked connections and all good , will need parts..; ordrng 1 W10882923 (ICEMAKER ) and 1 WPW10308033 (FAN MOTOR)"
Vincent D.
WASHER WHIRLPOOL WET4027HW Vd tested unit found no issues at this time unit running to specs
Damion M.
REFRIG/FREEZER MAYTAG MGS5752BDB installed door hinges and check left range working has design.l.
Felipe T.
DISHWASHER MAYTAG MDB4949SHZ0 Tub needs to be replaced and customer is requesting dishwasher to be replaced. Part needed is #WPW10681507
Vincent D.
RANGE WHIRLPOOL WFG975H0HZ0 Vd unit needs spark module (WPW10475149) resc cust ; ordrng 1 WPW10475149 (module-spk)
Adrian R.
OVEN WHIRLPOOL WOS11EM4EW00 Need a fuse ; saved tckt
Damion M.
DISHWASHER IKEA IUD8555DX3 Check unit and found broken glass inside the drain pump preventing from draining I remove repair the issue instruct left unit working has design....
Moses D.
OVEN WHIRLPOOL WOD51ES4ES00 Made checks needs fuses are open and light staying on. Ordering parts; ordrng 1 W10807576 (CNTRL ELEC) and 1 W11025102 (FUSE THRML) and 1 W11034459 (THRMS FIX) and 1 WPW10195934 (DOOR LATCH)
Damion M.
REF T/M 10 CF WHIRLPOOL n/a Check ref... and found moisture condensation built up inside refrigerator due to ref door gasket wasn’t sealing correctly I repair the issue reseal left ref working has design...
Damian T.
REF BOT/MT 19CF WHIRLPOOL n/a "Checked and found unit has a faulty drainage system. Service drain system, defrost ice clog. Unit ok."
Tyler S.
COOKTOP WHIRLPOOL W5CE3024XS00 "Installed infinite switch, tests good."
Jose R.
N/A N/A MEDE500VW1 tested and found faulty idler pulley.. Replaced idler and bracket..tested unit all ok; used 1 W10837240 (BRACKET) from stock
Stan F.
BUILT-IN M/W KITCHENAID n/a Customer inner glass crack during cooking will need tray oven.; ordrng 1 W11216070 (TRAY OVEN.)
Lewis G.
WASHER FRONT MAYTAG MHW5500FW1 Customer stating that the user interface is not functioning tried pressing several cycles different cycles and buttons are not responding at all please review parts for repair....; ordrng 1 W10911042 (CONTROL PANEL) and 1 W11034761 (UPPER HARNESS) and 1 W11201286 (CONTROL BOARD)
Omar S.
DRYER EL AMANA NED4655EW1 Timer not advancing need part.; ordrng 1 W10857612 (timer)
Ken K.
REFRIGERATOR KITCHEN AID KSSC48QMS03 "2 count call. Not cooling.... Checked unit found evaporator fan motor not running, needs main control and evaporator ; ordrng 1 W10818296 (MAIN CONTROL) and 1 W10822580 (EVAPORATOR FAN MOTOR)"
Damion M.
DRYER WHIRLPOOL WED7990FW0 Check dryer and found faulty drive motor got jam and fail I installed new motor and wheel check left unit working has design ..
Lewis G.
DISHWASHER WHIRLPOOL MDB4949SDZ0 "Replaced sump pump assembly tested unit underdiagnoses cleared error codes... wash pump is still not functioning need control board please review part number...; ordrng 1 W10838694 (CONTROL,..ELECTRIC)"
Paul T.
WASHER WHIRLPOOL WTW5000DW1 "Came to house, called office to document, peter just left call and repaired unit, must have been double booked."
Paul D.
LAUNDRY WHIRLPOOL WFW5620HW0 Checked unit found washer touch pad not responding ; ordrng 1 W11319991 (cntrl-elec)
Paul D.
RANGE JENN AIR JGS8850BDS Installed new right rear burner tested all burners tested ok
Roberto C.
DRYER GAS WHIRLPOOL WGD87HEDW0 Tested and found error code f4e3no air flow unplug dryer reset control run test dryer check ok
Vincent D.
DRYER ADMIRAL AGD4675YQ2 Vd unit needed dryer repair kit (4392065) installed part tested unit ran to specs ; used 1 4392065 (Repair Kit) from stock
Sam C.
REFRIGERATOR KITCHENAID KRSC503ESS01 Customer will be home July 8 waiting x customer increase time unit failed on ice container and motor; ordrng 1 W10859381 (ice-contnr) and 1 W11202789 (AUGER MOTOR)
Enerve B.
DISHWASHER WHIRLPOOL JDB9000CWS "Checked out the dishwasher,founded the failure of the parts listed below,damages,will order.; ordrng 1 W11259785 (TRACK LH) and 1 W11259786 (TRACK RH) and 12 WPE10195840 (ARM POS)s and 2 WPW10195839 (AJUSTER)s and 2 WPW10250160 (CLIPS)s and 2 WPW10546503 (UPPER R)s and 1 WPW10588164 (LEVER LH)"
Vincent D.
COMPACTOR WHIRLPOOL GX900QPPS6 Vd installed part tested found unit also needs switch (WP777811) ; ordrng 1 WP777811 (switch-dir)
Tim S.
WASHER WHIRLPOOL LTE5243DT4 Repaired broken wire to lid switch.
Stoyan S.
OVEN JENN-AIR JJW2830DP01 Clock is going fast with 15 min every month Order new console; ordrng 1 W11236888 (CONSOLE )
Damian T.
DRYER MAYTAG MED6630HC0 Checked and found unit’s exhaust duct sharing exit chamber with building’s air handling unit. The effect of the cold air from a/c unit and hot air from dryer is causing condensation to build from exhaust duct down into unit. Advised assistant to let client know that they have to separate both ductwork to rectify and prevent further issues.
Wayne D.
REFRIGERATOR MAYTAG MRT118FFFH04 Unit not cooling needs compressor
Stoyan S.
DISHWASHER KITCHENAID KUDC10FXSS3 Unable to duplicate customer complaints Unit works as designed
Jerel L.
REFRIGERATOR MAYTAG MRT118FFFZ01 Explained temperature controls with control. 36 degrees with max temperature settings in FF. 4 degree in freezer. Unit checked ok
Moses D.
DISHWASHER JENN AIR JDB9000CWP2 Replaced control elec. Tested ok part is under 5 year warranty
Stan F.
DISHWASHER JENN AIR JDB8700AWP3 Installed control board and panel and vent tested ok.
Derrell D.
WASHER WHIRLPOOL WTW4800XQ1 Test unit found off balance error code. Explained proper loading for optimum performance. No other faults found
Sam C.
REFRIG/FREEZER IKEA IX5BBEXDS00 "Flushed lines installed new compressor,pressurized vacuum charge"
Clayton G.
KITCHEN WHIRLPOOL KMBP100ESS01 Replaced listed part. And fuse. Unit tests ok.
Eric S.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Found evap fan jammed. Adjusted fan unit works ok
Paul T.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Called techline and spoke with kathy. Documented that unit is operating as designed and all functions are working, heater does come on full power in diagnostic and no error codes were stored in control. All documented and given sr#7725188477. Advised customer to contact customer service for further assistance. All test ok at this time."
Paul D.
DISHWASHER KITCHENAID KDTE334GPS0 Installed outer panel on d/w
Jerel L.
REFRIG/FREEZER WHIRLPOOL GSS30C6EYY03 Auger motor is restricted with ice. Overflow of water due to water valve. Ice bin restricted with ice. Needs 2 CT to defrost.; ordrng 1 WPW10341320 (valve-inlt)
Damion M.
DISHWASHER WHIRLPOOL WDF520PADM7 Check dishwasher and found faulty thermostat ... and sump motor not pumping up to the top..; ordrng 1 W11025157 (SUMP&MOTOR) and 1 WP661567 (THERMOSTAT)
Vincent D.
DRYER WHIRLPOOL WGD49STBW1 Vd unit needed stick fuse
Peter B.
WASHER MAYTAG MVWC565FW0 Check unit found washing out sequence recalibrate tested functions fine
Eric S.
REFRIG WHIRLPOOL WRS571CIDM02 Installed parts
Paul T.
REFRIGERATOR WHIRLPOOL MBF1958FEZ02 "Checked unit, customer has both top shelves at highest level and packed with food blocking vent. Advised customer that this is not good because it blocks air from coming out and does not circulate properly and will freeze food items. Adjusted temps and moved around food for better air flow, advised proper use and care. All test ok and operating as designed."
Kenny G.
REFRIG/FREEZER WHIRLPOOL WRT519SZDW02 "Inspected unit found no issues with unit , doors sealing properly. Condensation forming on roof of unit is normal on summer days if doors are left open for long"
Peter B.
DRYER GAS MAYTAG MGDB765FW0 Check over found bulkhead pain strip ordering parts listed ; ordrng 1 W11299301 (BULKHEAD ) and 1 WPW10293765 (duct-air)
Derrell D.
WSH FRT/LOAD WHIRLPOOL n/a Faulty door latch replaced test unit working properly ; used 1 WPW10443885 (LATCH) from stock
Jose R.
WASHER MAYTAG MVWB765FW2 Customer stated that when pouring Clorox in the dispenser leaks on the floor..tested and found no issues with unit..advised customer to pour Clorox directly in the tub before loading clothing..also advised not to use splash less Clorox..explained why..calibrate control and tested unit all ok..
Peter B.
DRYER GAS WHIRLPOOL WGD562HW0 "Check unit noise at dryer exhaust pipe check for failed parts found none,saw external exhaust pipe crushed creating back flow on motor recommend replacing exhaust pipe to customer."
Jose R.
DISHWASHER WHIRLPOOL WDF760SADB2 Replaced defective sump&motor..tested unit ok
Paul T.
OVEN WHIRLPOOL WFG515S0EB1 "Checked unit, intermittently does not ignite on bake, will order and replace parts.; ordrng 1 WPW10348656 (CONTROL BLK) and 1 WPW10602001 (REGULATOR )"
Kenly S.
WASHER WHIRLPOOL MVWB835DW1 parts installed the unit is working well
Felipe T.
STOVE JENNAIR JGS8850ADS Cleaned ignitor tips. Advised customer that if it happens again burners would have to be rebuilt and some parts are no longer available
Tim S.
DRYER WHIRLPOOL MGDB835DW3 Replaced defective idler; used 1 W10837240 (IDLER) from stock
Tim S.
WASHER MAYTAG MHW8200FW0 Pls order 2- count; ordrng 1 W10862190 (dispenser) and 1 WPW10237499 (bellow)
Eddy P.
WASHER WHIRLPOOL WTW5000DW1 Found coins stuck at pump causing issue; Removed coins; ran test/recalibrated unit ; now washer is ok
Marc M.
DISHWASHER KITCHEN AID KUDS03FTPA2 Unit tested & checked parts are nla cx advised to either replace unit or find parts on her own and call back when she has done so. If she would like would like.
Derrell D.
DRYER GAS WHIRLPOOL WGD87HEDC0 Found idler pulley worn replaced test unit working properly
Jose R.
REFRIG/FREEZER WHIRLPOOL WRS588FIHZ00 Tech-line Steve..Customer stated that unit has shut off a few times and had to reset power..Refrigerator is plugged into a Dedicated circuit and polarity is correct.; ordrng 1 W11089236 (cntrl-elec) and 1 W11164593 (DAMPER AIR)
Jose R.
WASHER WHIRLPOOL WFW6620HC0 Control console not responding to selections and shuts down while in the cycle.; ordrng 1 W11322905 (ACU CONTROL) and 1 W11324037 (CONTROL CONSOLE)
Kenny G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Light switch in freezer was stuck. Fixed issue. Working.
Paul T.
REFRIG/FREEZER MAYTAG MFF2055FRZ00 "Spoke with donna at trade care team to document findings. Unit is infested with roaches and flies. Control and compressor area full of roaches leading to cooling failure. Inside unit is full of flies and very bad. Uploaded photos as best as possible, roaches starting crawling on me and left house. Advised customer that warranty is void and nothing can be done at this point due to condition of unit and home. All documented sr#7725147755"
Marc M.
DISHWASHER KITCHENAID KDFE104HPS0 Unit tested and checked adjusted feet of d/w in order for rack not to slide out when door is opened. Explained to cx that would be caused by installation as courtesy for cx.
Jason T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Costco purchased” two years warranty, adjusted thermistor position, instructed customer food storage, units ok..."
Matt S.
REFRIG/FREEZER WHIRLPOOL WRT519SZDT05 Has a weak evap fan motor. Installed a new one WP2315539. Workng properly.; used 1 WP2315539 (EVAP FAN) from stock
Eric S.
N/A N/A WTW8000DW1 Tested unit found F0E5 code off balance adjusted level advised customer on loading
Jesse F.
REFRIG/FREEZER WHIRLPOOL WRF560SEYM05 Defrost evaporator. Repaired and replaced evaporator thermistor per service pointer W10875533A...
Arden D.
REFRIGERATOR WHIRLPOOL ED5VHGXML13 "AD. Checked unit, found faulty condenser motor and blade. Ordering parts. Collected $122.57 via check#341; ordrng 1 8201630 (FAN BLADE ) and 1 W10124096 (MOTOR )"
Matt S.
RANGE WHIRLPOOL WFG505M0BS3 Ordering rr burner cap as it is not the correct one WPW10183370; ordrng 1 WPW10183370 (cap-burner)
Moses D.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Made checks no error codes heater tested ok. Advised customer on plastic items and dying info. Unit tested ok
Gerry Q.
DISHWASHER WHIRLPOOL KDTE234GPSO Found loose wire to heater. Resecured and Unit tested ok tech advised customer to use rinse aid liquid for better drying result and to keep only the heat and dry option since incoming temp its very hot to avoid after drying condensation in the tub
Damian T.
D/WASHER UNDCTR KITCHEN-AID KDFE104DBL1 Replaced lower basket wheel carriers. Unit ok.
Eric S.
WASHER WHIRLPOOL WFW9250WW00 Found bad bearing Diagnostic Only
Kenly S.
REF BOT/MT 18CF WHIRLPOOL WRB119WFBB00 check and found that the aluminum line that is connected to the filter dryer is broken inside the refrigerator and can not be repaired and communicate that to whirlpool sr# 7725188942
Eddy P.
WASHER WHIRLPOOL WET4027HW0 Washer lid lock interference between lock and control board ; ordrng 1 W11176112 (LOCK. LID) and 1 W11367652 (CONTROL)
Derrell D.
WSH FRT/LOAD MAYTAG MHW5500FC0 Unit cycle selector turns off when trying to choose cycle then have to start over. F9E1 error pump obstruction ; ordrng 1 W11201285 (ACU) and 1 WPW10605427 (PUMP )
Jose R.
DISHWASHER WHIRLPOOL WDT970SAHV0 Replaced adjusters and stop cap..tested ok
Derrell D.
WASHER MAYTAG MVWB955FC1 Installed main control and latch unit still failing. Test outlet found L1 to ground at 0.4 vac. Test all oulets in kitchen area all have improper polarity. Tested with techline SR number 7725191324; O-emld tckt
Eddy P.
WASHER WHIRLPOOL WTW8500DC2 Needs new transmission. Making loud noise when unit is at high speed. Need maytag tool. ; ordrng 1 W10811956 (drum assy)
Kenly S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 check and found nothing defective only that the customer is not using jetdry so the unit is not drying
Vincent D.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Vd found compressor hot to touch compressor not running properly unit needs compressor (WPW10507886) Tray mount (482801) ; ordrng 1 482801 (mount-tray) and 1 WPW10507886 (compressor)
Omar S.
DRYER WHIRLPOOL WED4616FW0 Installed switch test ok..
Kage M.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Customer concern was the unit having a gas odor checked evaporator to fine no leaks also check compressor and founf no signs of leaks customer other concern was stainless steel door having rust stain spots after door will be replaced advise customer to clean doors with stainless steel cleaner only; ordrng 1 LW10803941 (REFRIG DOOR SS) and 1 LW10803965 (FREEZER DR SS) and 1 WPW10481433 (NAME TAG)
Arden D.
WASHER MAYTAG MVWX655DW1 "AD. Checked unit, found faulty dispenser and housing. Ordering parts.; ordrng 1 W10678676 (HOUSING ) and 1 W10794843 (DISPENSER )"
Arden D.
WASHER MAYTAG MVWB880BW0 "AD. Checked unit, found faulty hub drive Assy. Ordering parts.; ordrng 6 8533953 (SCREW)s and 1 8545953 (HUB DRIVE ) and 1 W10118114 (HUB)"
Eric S.
REF BOT/MT 21CF WHIRLPOOL WRB322DMBW00 Adjusted light switch Customer’s floor is crooked installation problem advised customer
Arden D.
REFRIG/FREEZER KITCHEN AID KSSO42QTX04 "AD. Checked unit, found faulty freezer door. Customer undecided on repair. Collected $69.31 via check#4228."
Arden D.
WASHER AMANA NTW4516FW3 "AD. Checked unit, found faulty control and inlet valve. Ordering parts.; ordrng 1 W11101098 (CONTROL ) and 1 W11101906 (INLET VALVE)"
Moses D.
WASHER MAYTAG MVWB835DW4 Made checks control not responding properly. Ordering parts ; ordrng 1 W11112656 (CONSOLE ) and 1 W11170706 (CNTRL ELEC)
Arden D.
WASHER MAYTAG MVWX655DW1 AD. Also found faulty wash plate and basket. Ordering parts.; ordrng 1 W10752719 (BASKET ) and 1 W10902814 (WASH PLATE )
Arden D.
WASHER WHIRLPOOL WFW92HEFU0 "AD. Checked unit, ended diagnostics. Found power surge (F1-E1) error. Ran diagnostics (reset), unit functioned within designed operation. Unit ok. Collected $122.57 via ccd."
Eddy P.
WASHER WHIRLPOOL MLE2000AYW Total $401.10. Labor $130.00. Part $98.45. Water valve is letting water seep in. Needs new valve ; ordrng 1 WP22002437 (valve- wat)
Derrell D.
WASHER WHIRLPOOL WFW9200SQ02 Installed inlet valve test unit working properly
Arden D.
DRYER MAYTAG MGDC215EW2 "AD. Checked unit, found faulty motor (Whithin part warranty), blower wheel, rollers and bracket. Ordering parts. Collected $122.57 via check#; ordrng 1 279827 (MOTOR ) and 1 W11032820 (BRACKET ) and 1 WP694089 (BLOWER WHEEL ) and 2 WPW10314173 (ROLLERS )s"
Matt S.
N/A N/A GSF26C5EXB02 No sign of a water leak. Customer said it comes out of the front but is a small amount. So sign of a frozen drain. But the evap pan is cooed and water could be running into the freezer. Adjusted evap pan and rh door level. Working properly
Jesse F.
REFRIG/FREEZER MAYTAG MRT311FFFH00 "Used heat gun to seal gap in f.f. gasket. Also, adjust and instruct customer on temperature controls..."
Enerve B.
WSH FRT/LOAD WHIRLPOOL n/a "Checked out the washer,founded the failure of the parts listed below,will order.; ordrng 1 W10365754 (STATOR R) and 1 W10365755 (ROTOR M) and 1 W11106747 (DOOR BOOT) and 1 WPW10737541 (TUB,ASSY)"
Matt S.
WASHER MAYTAG MVWX655DW1 Needs a new motor. Part covered. Quoted trip 114.95 labor 75 total 202.53 w/tax. Collected 101.26 cc. Owes 101.27 on return. ; ordrng 1 W11026785 (motor-drve)
Keyel H.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Defrost ice in freezer adjust fresh food door on the other side of the hinge.
Sam C.
REFRIG/FREEZER WHIRLPOOL WRT318FZDW02 Removed ice installed new thermistor and air tower cycle check
Felipe T.
KITCHEN WHIRLPOOL WDT730PAHW0 Replaced defective user interface
Kage M.
WASHER WHIRLPOOL WFW85HEFW1 "Customer concern was unit making a noise when washing towels on a normal setting and keypad not responding checked and found no fault codes also tested the keypad to find everything working as designed , unit went through a test mode and no fault codes came up advise the customer to use the right setting based on the load size, unit is working as designed no repairs at this time"
Damion M.
RANGE JENN-AIR JGS1450DP0 Check range and found oven door liner peeling off pls order thank you...; ordrng 1 W10541911 (BRACKET) and 1 W11025120 (LINER DOOR)
Kenly S.
COOKTOP AMANA AEP222VAW3 check and I did not find anything faulty the cooktop are working well
Ken K.
REFRIGERATOR KITCHENAID KRFF302ESS01 Noise when filling... checked unit found problem with filter
Moses D.
WALL OVEN COMBO JENN-AIR JMW3430DP02 Replaced console and cntrl elec due too error code F6E0. Parts covered under 5 year warranty. Service and labor call back no charge
Arden D.
REFRIG/FREEZER WHIRLPOOL WRS315SNHM00 "AD. Checked unit, found faulty thermistor. Replaced defective thermistor. Unit ok.; used 1 WPW10383615 ([Alt for W10383615) from stock"
Gerry Q.
RANGE JENN-AIR JGRP548WP01 Spark module replaced tested ok. New construction customer move in 6/4/18 ; used 1 WPW10475147 (SPARK MODULE) from stock
Aris S.
WASHER MAYTAG MVWC300XW0 "Found a bad drain pump, install parts test it is working good. ; used 1 WPW10276397 (PUMP ASSY-DRAIN) from stock"
Derrell D.
WSH FRT/LOAD WHIRLPOOL n/a "Found delay wash on unit set at 1hr, will not turn to 0hr. Continues to wash ; ordrng 1 W11201274 (ACU )"
Tim S.
DRYER WHIRLPOOL WED4850HW0 Replaced defective bearing ring
Damion M.
RANGE WHIRLPOOL SVD48600P Check range and found the control bd in back no good fan cant ran need control bd ... But the part is coming up as unavailable...
Paul D.
DRYER MAYTAG MGD6630HW0 Checked unit found water in vent removed tested ok
Keyel H.
REFRIGERATOR KITCHENAID KBFS20EVMS8 Clog drain defrost drain install drain tube check ok.; used 1 W10619951 (grommet) from stock
Tim S.
WSH FRT/LOAD WHIRLPOOL WFW92HEFU0 F3e1 . Too much soapReset load & go
Eddy P.
WASHER WHIRLPOOL MLG2000AWW "Unit tub bearings are broken making noise but but basket ASSY is NLA. ; ordrng 1 12002535 (motor,wax) and 1 22002115 (spinner assy w/balan) and 1 22004465 (outer tub) and 1 WP22004325 (cntrl-elec)"
Enerve B.
MICROWAVE JENN-AIR JMW2430DS01 "Checked out the mw,founded the failure of the mountain vibration from the left door hinge.Removed the vibration from the left door hinge,tested bok."
Tyler S.
DRYER WHIRLPOOL WGD9470WW2 "F70 error code, needs new control. Customer also needs to have venting cleaned, totally blocked.; ordrng 1 WPW10256719 (CNTRL-ELEC)"
Moses D.
OVEN WHIRLPOOL WFG320M0BS3 "Made checks bottom pan making a thermal expansion sound due to heat, spoke to tech line to document normal operation advised to run self clean to try to stretch metal SR 7725192817. Unit tested ok"
Stoyan S.
OVEN JENN-AIR JJW3830DS01 Order new console f2 e1 error; ordrng 1 W11232121 (CONSOLE )
Tyler S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Door ajar light and alarm go off when doors are fully closed, happens randomly usually in the middle of the night. Left hand door liner looks a tiny bit sunk in where it contacts switch. Ordering a shim for that and the door switches which tech can install if he sees fit. However could not replicate the issue, customer is positive they aren’t leaving doors open.; ordrng 2 W10565415 (SWITCH- LI)s and 1 WP2177331 (SHIM)"
Kenly S.
KITCHEN WHIRLPOOL WDT730PAHZ0 parts installed the unit is working well
Eddy P.
WASHER WHIRLPOOL WET4024HW0 Ran test could not get any error code. Instruct customer about selection.
Clayton G.
REF FF BLT-IN JENN-AIR JF36NXFXDE01 Customer states unit doors and drawers uneven. Refer to pictures. Adjust drawer inside. OkCalled techline about the doors. Case#7725188019Per techline installers will need to make sure unit is even due to the fact that door adjustment can only be change by installation leveling. Per techline doors are with in spec mechanically.
Enerve B.
WASHER MAYTAG MVWC6ESWW1 "Checked out the washer,founded the failure of the parts listed below,will order; ordrng 1 WP858416 (SW,ROTARY) and 1 WPW10168257 (SW,CY) and 1 WPW10243947 (TIMER) and 1 WPW10248240 (SENSING S)"
Tim S.
DRYER WHIRLPOOL WGD9750WL1 Replaced defective idler pulley ; used 1 279640 (idler pulley) from stock
Aris S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Fixed a noise by the fan motor, vibrating, test it is working good"
Clayton G.
WASHER WHIRLPOOL WTW8540BW1 Ran self test. Found no fault codes. Units ok. Problem persists. Unit needs lock and control. ; ordrng 1 WPW10619844 (latch) and 1 WPW10643260 (cntrl-elec)
Tim S.
REFRIGERATOR KITCHENAID KSSO42FTX02 Replaced defective service kit
Clayton G.
OVEN WHIRLPOOL WFG550S0HZ0 Unit had bad door hinges. Replaced door hinges unit tests ok.
Gerry Q.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Wash pump replaced unit tested ok; pckd up 1 W11085683 (pump&motor)
Clayton G.
WASHER MAYTAG MVWB765FW0 F7e0F0e3F0e5Unit tests ok. Advised customer power loss will cause this. Unit tests ok.
Enerve B.
DRYER GAS WHIRLPOOL WGD75HEFW0 "Checked out the dryer,founded the failure of the parts listed below.installed from t/s and tested ok; used 1 661570 (belt), 1 W10837240 (BRACKET), and 1 WPW10314173 ("
Felipe T.
KITCHEN WHIRLPOOL JDB1105AWW Ordered hinges and cables; rqstng P&A on 2 WP99003446 (door cable)s and 1 WPW10117484 (support) and 1 WPW10117485 (support) and 1 WPW10118637 (bracket) and 1 WPW10118638 (bracket)
Marc M.
KITCHEN WHIRLPOOL JGS1450FS Unit tested & checked door hinge damaged need door hinge to complete repair.W11226493 /door hinge needed to repair door ; ordrng 2 W11226493s
Tim S.
REFRIG/FREEZER WHIRLPOOL WRS321SDHZ01 Reconnect defrost system connection Ran test heater ok during testSecured defrost thermistor on evaporator coil
Enerve B.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Checked out the ref,founded the failure of the freezer door gasket and the right track. Repaired the freezer door gasket and cleared the track."
Clayton G.
DRYER AMANA NED4655EW1 Adjust door catch.
Damian T.
REFRIG/FREEZER WHIRLPOOL WRS571CIDM01 Replaced ice maker and water valve. Unit ok
Paul D.
WASHER MAYTAG MVWB835DW0 Checked unit found rotor making noise will order .customer had authorization last time out for repair ; ordrng 1 W10754161 (motor rotor)
Tyler S.
M/W OTR UNKNOWN UMV1160CS2 "Bottom of mw cavity is chipping badly. Took pic. Customer spoke with Whirlpool before appointment and was under the impression a tech was coming to confirm a failure so he can get a new one. Customer not aware he has to pay a service fee. Not deeming it unrepairable as it can be fixed with touch up paint, but not what customer wants. Called trade partners, no concession given for anything. Not going any further as customer is not paying us for the visit.; O-emld tckt"
Keyel H.
REFRIG/FREEZER MAYTAG MSD2456GEW Clog drain defrost ice in freezer/ drain.
Stoyan S.
DISHWASHER KITCHENAID KUDS35FXSS9 Ck dw Unable to verify customer complaints Unit works as designed Customer have water softener in the house and using pods with softener inside Advice customer to run dw on cleaning with affresh and to change detergent
Roberto C.
DRYER WHIRLPOOL ESTATE EGD4400WQ0 "Tested and found broken door switch and burn thermal fuse ,,replace both parts run test ok; used 1 3406105 (SWITCH), and 1 WP3392519 (FUSE) from stock"
Matt S.
REFRIG/FREEZER WHIRLPOOL WRS321SDHW02 "Customer complaint, fridge rolls forward when opening the doors. Whirlpool sent him some type of wheel chocks that have sticky tape but they wont stick to his wood floor that has a clearcoat finish. I advised him to go buy 3m double sided tape to use on the chocks or some rubber door stops as this is an installation issue/flooring issue and there is nothing i can do about it. See photo."
Matt S.
WASHER MAYTAG MHW3505FW1 New bellow installed. Working properly.
Keyel H.
REFRIG/FREEZER KITCHENAID KRFC704FPS00 Ice build up on fresh food evap order parts needed. Customer will call kitchen aid.; ordrng 1 W11167902 (EVAP) and 1 W11332011 (CONTROL BOARD )
Stoyan S.
Kitchen KITCHENAID KDTM354DSS5 "REPLACED DEFECTIVE TRACKS AND ADJUSTER ON UNIT/ CHECKED OK., used 1 w11259785, 1 w11259786 and 1 w10546503 from stock"
Damion M.
DISHWASHER KITCHENAID KUDE210XSS9 Check dishwasher but upon arrival I’m unable to verify customer complaint I check found no leak but notice cus is using liquid soap and too much instruct cus left unit working has design..
Jesse F.
REFRIG/FREEZER JENN-AIR JFC2089WEP1 Checked unit. Gaskets sealing and closing o.k...
Enerve B.
OVEN WHIRLPOOL WOD51ECOHB00 "Installed the parts listed below,tested ok"
Kenly S.
RANGE WHIRLPOOL MGR6600FZ1 check and found that the cooktop is a bit peeled and the unit you only have a week that was delivered; ordrng 1 W11032119 (COOKTOP BLACK )
Ken K.
REFRIG/FREEZER WHIRLPOOL WRT3L9SZYW00 "Not cooling..... checked unit poor frost pattern, sealed system issue, est min is 700.00"
Matt S.
REFRIG/FREEZER WHIRLPOOL WRS325FNAM01 Imstalled new diffuser and cleared ice from fc.
Frank C.
COOKTOP JENN-AIR JGC8536ADS Still needs one more part; ordrng 1 74007734 (BASE)
Frank C.
REFRIG/FREEZER WHIRLPOOL WRT311FZDB00 "Noticed condensation on outer cabinet roof. This would indicate a cabinet insulation void. Call into tech line. That want us to replace the freezer door, which I do not believe will solve the issue at all. Ordering door as requested, we will need a concession number first.; ordrng 1 LW10599407 (DOOR), states that autho needed"