Andrew F - Aberdeen Township, NJ
Andrew F - Aberdeen Township, NJ
Sara - New York, NY
Great service, Thanks!
Diane - East Brunswick, NJ
Service was great!
Service with a smile
Sandra - Mamaroneck, NY
The representative was helpful and punctual. He appeared knowledgeable of company products.
Holly - Scarsdale, NY
Rosaria - Brick, NJ
Tyler was very helpful and takes the time to answer all my questions. He even adds information.
Marlyn - New Rochelle, NY
Not satisfied !!! and disappointment!!!
Jeffrey - Teaneck, NJ
My unit still isn’t working right and when I called you guys instead of helping me and re-sending a workmen out you kicked the can down the road saying there’s nothing you can do about it but make another application by calling Home Depot!!! Can you please resolve this issue ?
Response from Dan Marc Appliance:
What you're being asked to do is contact Home Depot, or your contract company to schedule another appointment. When you have an extended service contract, that is the process. We don't make the process, but have to follow the guidelines that are set forth.
to check failing Kitchen Aid refrigerator (24 yrs old)
Suzanne - Princeton, NJ
quick appointment. Good advice. reasonable price for visit. Nice fellow.
David - Nutley, NJ
Great service, Awesome service
Urvish - Union, NJ
We will use them again
Josette - Brooklyn, NY
Art - Berkeley Township, NJ
Walter - Washington Township, NJ
Ken is a GREAT person and tech.....
Yolanda - Elizabeth, NJ
Lisa - New Providence, NJ
Pedro - East Stroudsburg, PA
Marianna - White Plains, NY
Steven - Bridgewater Township, NJ
Easy to work with!
Christina - Brooklyn, NY
Fast and courteous.
Claudia - The Bronx, NY
Ramdath - Queens, NY
Good Service knowledgeable and professional
Anthony - Manchester Township, NJ
Sandra - New York, NY
Great service. Technician (Jorel) was terrific
Adele - The Bronx, NY
The repair man was awsome.
Efstathia - Queens, NY
The repair man was excellent, very pleasant. When I told him, the no so good experience I had when calling the De Mar for information on my appointment he apologize for it.
Mark - West Orange, NJ
Really good service
Toyitka - Queens, NY
Peter - Bernards, NJ
Melissa - Long Branch, NJ
The entire experience exceeded my expectations. I would definitely call them again. The technician was highly skilled and knowledgeable.
Great service guy but horrible company
Richard - Old Bridge Township, NJ
Had service guy come April 26th didn’t get my freezer fixed till June 21st good luck people company is horrible and don’t care about customers but the service guy that eventually fixed freezer was very nice n helpful
Great service courteous technician
Jasmine - Bloomfield, NJ
Great service man
Jeffrey - Freehold, NJ
Denise - Monroe Township, NJ
excellent experience. A bit expensive but I you get what you pay for.
C - Freehold, NJ
Sara - River Vale, NJ
Lonnie - Staten Island, NY
Keyel is the Doctor of fridge repairs!
Kelly - Springfield Township, NJ
Amy - Maplewood, NJ
Linda - Queens, NY
Nice serviceman but machine is still broken
Cindy - Pompton Lakes, NJ
My machine is now no longer able to be used. It was serviced for a leak twice in one week and now the gasket has popped off the machine completely and needs yet another service call since it is not NOT ABLE TO BE USED. Since the serviceman is not in our area we have NO FLEXIBILITY as to the time of service. I work and cannot be taking off 3 days a week to have my machine fixed!!!!!!!!!!!!!
Catherine - Toms River, NJ
Felt Problem Was Misdiagnosed
Cheryl - Lavallette, NJ
After paying over $350 for ice maker repair, two days later the ice maker was not working again. Came back and stated the ice maker was "not working for a different reason" which would now cost an additional $223 to repair (including another $135 in labor). Called company to discuss as I think the problem was misdiagnosed on the initial visit and felt it was unfair to charge additional labor. Company was totally unhelpful and unwilling to even discuss.
Richard - Queens, NY
Microwave door & dishwasher
Brian and Tracey Hostler - Washington Township, NJ
Great service. Ken is very knowledgeable & helpful.
Linda - Gillette, NJ
Melissa - Union, NJ
Jodi - Scarsdale, NY
Issue resolved easily - Marc is very friendly and knowledgeable
great service-well informed repairman
Vitina - Jackson Township, NJ
my only con, was the high price of parts(half of what we paid for the appliance). After contacting Kitchen Aid they agreed to cover all costs, since the appliance was only 18 months old.
Deepa - Branchburg, NJ
Great service. Knowledgeable technician
Unhappy with 3 hour window and not being more accommodating to people’s personal schedules
Cynthia - Wayne, NJ
Wendy - West Orange, NJ
Sarah - Larchmont, NY
very good service
Patricia - Matawan, NJ
Dennis knew what he was doing and solved the problem with the stove immediately. However, Whirlpool kept sending him back with the wrong parts.
A true professional and awesome service
Maria - Clifton, NJ
Lewis took his time to troubleshoot my dishwasher explained everything that needed to done. Ordered the part and made sure everything was done as quickly as possible to minimize any disruption. He was an absolute pleasure to deal with and a true professional.
Hoboken - Hoboken, NJ
Georgette - Middletown, NJ
My experience with Dan Marc and your repairman Brian H. was wonderful. I would highly recommend and request Brian H. for my next service call.
Jacqueline - Stewartsville, NJ
Knew his job
Grits - Hazlet, NJ
Micheal - Paramus, NJ
Jeanne - Woodbridge Township, NJ
I was very happy with the fact that the service person arrived earlier than scheduled which is great!
Laura - Sea Bright, NJ
Was friendly and fixed my machine very quickly
Fantastic service guy
Robert - Montclair, NJ
Your technician explained everything he was seeing regarding the diagnosis. When he fixed the machine he was not only fast he was extremely thorough. Wish you could repair my Frigidaire.
I have had water leaking problems fir over 2 years (since I bought the home). When Chris arrived he was confident he could stop the leak and solve th
Patricia - Bradley Beach, NJ
Chris was professional, thorough and efficient. It has been 3 days and so far no water leakage. He figured out the problem, replaced the part and cleaned up after. Hoping no more issues and I can enjoy my Kitchen-Aid refrigerator. Appreciated his knowledge and competence.
Great communication, timely, efficient, helpful
Matthew - Montclair, NJ
Laura - Morristown, NJ
Laura - Morristown, NJ
Doreen - Montville, NJ
Tech arrived on time. He was knowledgeable, friendly and service oriented.He explained everything in detail. He diagnosed and corrected the problem .
Merle - Fort Lee, NJ
On time and was able to fix problem quick.
John - Fort Lee, NJ
Linda - Hamilton Township, NJ
The customer service handling the phone calls was excellent. The repair service was terrible. The repair person concluded that the washer was unbalanced and that is causing the drum to hit the side of the washer. I can tell you that the washer didn't have that problem for a year and a half. He left without looking into the washer machinery at all. The washer is still making a lound noise. I have to place another call to have someone look at the machine again.
Ethel - Roxbury Township, NJ
Came in, spotted the problem, fixed it!
Very good service
Paul - Manalapan Township, NJ
Lynn - Queens, NY
terrible attitude who came! We were shocked
Sarah - Brooklyn, NY
I wasnt home but my husbnad was so upset with the guy that came he wanted me to call the company to complain. He said the guy was So rude and had a terrbile attitude- he never encountered such behavior from a tech. Just sharing
Excellent service from Dan Marc and employees
Gloria - Allendale, NJ
Tim came right on time. He was most efficient and pleasant. Explained my problem with the refrigerator (which was NOT even year old. Ordered the part a came on time to replace the part. Excellent service from Tim and Dan Marc.
Roy - Demarest, NJ
Technician was knowledgeable and thorough.
Anthony - Queens, NY
Guy was excellent and very informative and very nice and professional
Great prompt professional efficient proficient service.
Barbara - Monroe Township, NJ
So happy to have found this great appliance repair company!
Took too long to fix
Maria - Yonkers, NY
Too many visits for a defrost problem. Parts for common problems should be available to service person.
Karlo - East Brunswick, NJ
Well informed of their arrival time, identified the problem and resolved the issue with our appliance.
Julianne - Old Tappan, NJ
Can’t really comment on price since repair was covered under warranty.
Richard - New York, NY
The second time I've called on Dan Marc for service on older appliances. Edwin is knowledgeable, courteous and has a sense of humor.
Sherri - Wanamassa, NJ
Justine - Highlands, NJ
Technician was very knowledgeable and patient
John - Hawthorne, NJ
Patricia - Ridgewood, NJ
Mary - White Plains, NY
Derrell was very efficient and caring. I had a strange problem - my washing machine did not start 4 out of 5 times. He instantly realized that there was something wrong with the lid. Based on the error codes he ordered a new latch & computer. When that didn't solve the problem, he ordered a new lid. Realizing that I would be without a usable machine for a week (lids are not a well-stocked item), he told me how to lean on the lid so the machine would work. Now the machine works. The washing machine was under warranty, so there was no cost involved.
Jose - Manchester Township, NJ
Damien - Jackson Township, NJ
John - Cedar Grove, NJ
Many Factory Defects: Expensive Dishwasher
Henry - Floral Park, NY
Repair Tech was awesome: Kenny of Dan Marc would not surrender! But my expensive KitchenAid dishwasher was a challenge. I don’t think I’d purchase another again.
Henry - Linden, NJ
Serviceman arrived on time, repaired our washer with no difficulty. He knew what he was doing, explained to us what the problem was that it was a common assembly that goes bad nothing that we did. He was a professional, knew his job, I was impressed.
Judith - Mount Arlington, NJ
Diana - Edison, NJ
Everything went fine
nice guy, bad news
Victory - Princeton, NJ
Robbie was very nice, came on time, did a professional assessment of our refrigerator problem, and then gave us the bad news: too old to be repaired! No parts available, etc (fridge was purchased to 1991). So of course I think the service call charge was a tad on the high side! But I would call "Dan Marc" again if I had a service problem, because arranging the appointment and the speed and professionalism of the service was very good.
Saul - Staten Island, NY
Great service good workers
Akil - Brooklyn, NY
Jeffery - Vernon Township, NJ
Barbara - Manchester Township, NJ
Nussbaum - Wanamassa, NJ
Exceptional service professional-responsive and cordial, his visit was our pleasure.
Manny - Verona, NJ
Robert - Queens, NY
Technician was polite and diagnosed the problem quickly. I paid cash for the service but they still sent me an invoice. I am still waiting for a copy of my paid in full receipt.
Nice service man
Saul - Randolph, NJ
Unfortunately, he couldn’t fix our problem because parts are no longer available. He was a very nice man, though. Very courteous.
Quick response for service
Joan - Chester, NJ
Very quick service after making the call to Maytag- prompt arrival at the time expected
Quick acting/very responsive
Dennis/Danielle - Howell Township, NJ
Excellent Professional Service
Natalie - Brooklyn, NY
The gentleman explained what was wrong and how to correct it in the future He was very patient as I was taking care of an 8 week old puppy!
Fast diagnosis of problem
David - Roxbury Township, NJ
Steve - New York, NY
Did not get night before call advisin of appointment time (twice)
Great Service and very helpful
Marisol - The Bronx, NY
Mom said was very helpful and most of all she was happy it was fixed, Thank You
Tony - The Bronx, NY
Everything went well
Andrew - Morris Plains, NJ
time will tell if the repair fixed the problem!
Martin - Freehold, NJ
Vincent arrived right before the scheduled time. He was knowledgeable about the product( Whirlpool range). and was able to impart the necessary information about this new product to us. Vincent made this service call pleasnt..
Phillip - Ocean Township, NJ
Better analysis of (1st) technician's second visit could have resolved issue without requiring third visit.
Linda - Staten Island, NY
This was the second time Keyel repaired my refrigerator and was very pleasant and very knowledgeable of fixing the problems twice. I would highly recommend his service.
Mark - Deal, NJ
Sean - New York, NY
I found the technician to be professional and polite and took great care to perform the repairs properly.
Joanne - Scotch Plains, NJ
He fixed my washing machine very very nice man
Professional and Knowledgeable
Kevin - Randolph, NJ
Identified and fixed the problem quickly (which was broken glass that had worked its way to the drainage motor). Also, showed me how to clean filter. First wash after visit was as quiet and clean as when new. Very pleased.
Nice guy, knew what problem was. Right away
Hedy - Hackettstown, NJ
I wasn’t home when frank arrived, my husband was home and he said he was a nice guy and knew right away what the problem was with the dryer- new heating coils. Thanks frank For your help!
Jignya - Raritan, NJ
Kelly - Cedar Grove, NJ
Efrain was a great technician. Very knowledgeable and polite. Great and speedy service
Karen - Green Brook Township, NJ
Michael - North Haledon, NJ
I received excellent service
Rachel - Westfield, NJ
Jason was great!
Svetlana - Brooklyn, NY
Worse service ever
Elida - Butler, NJ
Worse customer service ever. They even lie about things.
Daniel - Nutley, NJ
The tech was very knowledgeable and informative with my appliance. In addition , the tech was very polite , professional an had a professional appearance Thank you
Great service tech, Eddy P!
Mary - New York, NY
Eddy was thorough and professional.
Irene - Long Branch, NJ
Eric, the technician, is very polite, and very conscientious. He listens to the customer and performs his duties in a very professional manner.
Angelo - Brooklyn, NY
Terry - The Bronx, NY
Very professional.. Great service
Paula - Kunkletown, PA
Jose was very prompt and knew exactly what was wrong with our machine.
Good service / bad scheduling
Julian - New York, NY
The Dan Marc scheduling system has a fundamental flaw. The automated message does not update based on when it is played. It assumes it is only heard the day before, ie it will always say “your window is tomorrow between X and Y”. It should simply state the date of the appointment instead of the generic ‘tomorrow’. That would eliminate confusion entirely. This caused me to miss an appointment, after the technician was still not on site and I called back the scheduling number. After hearing that the appointment was “for tomorrow”, I reasonably assumed it had been rescheduled for the next day. In fact it had not, the tech showed up late but I was no longer at home. We had to reschedule it a week later and I had to stay home from work another day.
Quick and Easy
Courtney - Queens, NY
I had a great experience with Dan Marc Appliance servicing a malfunctioning washer. It was quick and easy and the technician was helpful and informative.
Excellent service - rated 5
Mangai - Princeton Meadows, NJ
Excellent service - very knowledgeable. The highest rating: 5
Great technician service , poor quality in washing machine.
Sheena - The Bronx, NY
Washing machine could not be repaired. However, service technician was very pleasant, helpful and professional each visit.
Charles - New York, NY
Maureen - Verona, NJ
Philip - Middletown, NJ
Mike - Clifton, NJ
Karin - Holmdel, NJ
Mark - Brooklyn, NY
Claudia - Lavallette, NJ
Very good experience Tyler was very knowledgeable and efficient. He did a superb job.
Brian - Hopatcong, NJ
Great service. No issues. Very easy to book and change if necessary
Patricia - Hamburg, NJ
The serviceman was rude and disrespectful.. He kept claiming I do not clean my dryer vent after each use, even though the vent screen was clean, upon review. When I told him I did clean it as well as am required, per home owner association rules to have the vent cleaned every 2 years. He ignored my statements and placed this claim on the invoice. I would never recommend this service again.
Doreen - Morris Plains, NJ
Warranty sevice. Machine is working beautifully now!
Ann - Pequannock Township, NJ
Very good and courteous service!!
Cathleen - Mount Arlington, NJ
Good service & the technician is a very nice gentleman
Could not be nicer
Jacquelin - Deal, NJ
Very nice man
John - Dumont, NJ
Jesse was awesome!
Sharon - Scotch Plains, NJ
He fixed the issue I was having, and moved my fridge a tiny bit so the doors opened better.
Irenr - Middletown, NJ
On time and very professional
Thomas - Queens, NY
Very rude unprofessional person!!
Theresa - Pequannock Township, NJ
I will not have this person back in my home!!!
Lynne - Caldwell, NJ
I was very pleased with the service. The repairman was early, knowledgeable and thorough. The fee to come out a little steep since it is not covered if they do a repair. Otherwise very pleased.
Vigliarolo - Staten Island, NY
Jason - Queens, NY
Great service provider, will always use Dan Marc whenever possible
Jack - Belleville, NJ
Tech person came on time was very efficient in servicing my dryer. Price is very fair and saved us from buying new machines.
Auther - Montville, NJ
Vemkata - Monroe Township, NJ
Leslie - Westwood, NJ
Peter - Brooklyn, NY
Can not rate at this time. Dryer still not working. Technical needs to come back to fix the dryer
Great service and complete job
M Harris - Queens, NY
on time and great service.
my lemon of fridge
Colletta - Brooklyn, NY
Service tech Wayne made a bad few weeks with my broken fridge better. his attention to detail went above and beyond . mostly you are a number to repair company's bottom line.. not here they employ knowledgeable tech's .Wayne is a valuable asset to the company bottom line they stand behind their work
On time, personable, highly caple
Irene - Verona, NJ
Teresa - North Arlington, NJ
Had to order a piece and was in fast
Great service Thanks Dennis
Latonia - North Brunswick Township, NJ
Ice Machine Repair
Rhonda - Spring Lake, NJ
Horrible follow-up, service and experience
Mammen - Chatham, NJ
We are very frustrated with the service from Dan Marc. The company has shown that they don't follow up on open service calls or provide status on issues. You need to review your policies on checking inventory before bringing it to the customer. Moses came into the house to say he was here and then said he's going to check the part in the van. He then comes back and tells me the part is dented as well and he has to reschedule. Very unprofessional service. I will be recommending that Jenn-Air work with another service provider as Moses had explained that this is the way the process works. I don't care for excuses. After a month we just needed to have a working dishwasher. I would not use your company if there was any option.
Great tech, very knowledgeable
Ronald - Old Bridge Township, NJ
Used this company twice. Extremely pleased on both accounts
Christine - Queens, NY
Very happy with the service
Very good service.
Mary - Queens, NY
Technician Paul educated me about my frig in the process of the call.
Jeanne - North Brunswick Township, NJ
Great service, and honesty
Barbara - Toms River, NJ
Matt was polite and answered any questions we had for him.
Douglas - Woodbridge Township, NJ
We rate Jesse 5+ stars. The tech before Jesse would get -10. The original problem still exist so we have requested Jesse return next Tuesday to find out why we still have freezing on the top shelf and part of 2nd shelf. We are hoping Jesse can resolve (this will be 4th try to fix) as we are throwing out too many frozen items. Thanks
Marc - The Bronx, NY
Wonderful. Came when expected. Thorough and resolved the issue.
Donald - South Plainfield, NJ
He was excellent tech. Fixed my refrigerator that wouldn't go below 50 deg.
Kathy - Upper Freehold, NJ
John - Wantage, NJ
Robert resolves Issue
Stephen - South Plainfield, NJ
When he saw the SUD message, Robert knew it was a pressure sensor issue. He blue into the sensor tube, clearing it out, and my machine stopped with its F21 drain error code.
Simone - Caldwell, NJ
Leah - New York, NY
What I thought was a dishwasher motor malfunction turned out to be a spoon stuck in the wrong place. Edwin helped out and did not make me feel like a fool, which I greatly appreciated.
Good service (Would be even better if ...)
James - Paramus, NJ
Good service. Would have given 5 stars if you guys had provided "shoe gloves" for your technicians when they were entering my house.
parts should be checked before given to repair person
Virginia - Rye, NY
We had been 2 weeks without a fridge. When the repairman arrived he found that the part he had been given was broken which caused another 4 day delay.
Great and prompt service
Cathy - Queens, NY
Barbara - New York, NY
Knowledgeable, courteous, efficient.
David - New York, NY
If I need service again, I will ask for him specifically. And wait for him to have room in his schedule.
Dennis - Tinton Falls, NJ
210 Fernwood Drive. Bayville Nj
Micheal - Berkeley Township, NJ
Did an awesome job. Quick and helpful!
Marilyn - Stewartsville, NJ
Ronni - Tinton Falls, NJ
I have had multiple appliance repair companies with various technicians in my house to repair my oven. Unfortunately, I have had a reoccurring issue. This company and techs were wonderful they took the time to diagnose the oven and worked with whirlpool to trouble shoot...they went the extra mile and it is VERY much appreciated. My oven is under an extended warranty so I can't comment on pricing. Both Eric and Ben were wonderful and informative answered all my questions!
Michah - White Plains, NY
The repairman Jerel Lai was excellent. The only issue I had was that communication was a bit spotty before the repair. I asked Maytag to schedule the appointment in the afternoon but when Dan Marc called it was scheduled in the morning. This may be Maytag's issue not Dan Marc.
Courteous technician solved problem.
Lucille - New York, NY
Calvert - New York, NY
Refrigerator works great now!
Heather - Chester, NJ
Fantastic, friendly, thorough and efficient service.
Iris - New York, NY
Both times we have used your service the service person was polite and very knowledgeable.
Trevor did ma great job.
Oscar - Upper Freehold, NJ
Micheal - Garfield, NJ
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Unit has no cool at all, compressor running and evaporator fan are running. Needs uv-drier and nitrogen kit on return. Sealed system tech on return with two job counts, recommend FC. Also send lock ring kit.; ordrng 1 LOCKRING and 1 NITROGEN and 1 W10143759 (UV-DRIER)"
REFRIG/FREEZER KITCHENAID KRFF300ESS01 clean the evap fan area that was blocked from ice
REFRIGERATOR MAYTAG MRT118FFFE04 Customer received wrong side track from whirlpool left side need ; ordrng 1 W11025414 (LEFT SIDE )
RANGE WHIRLPOOL AGR5330BAS3 Broken gas valve right rear front r; ordrng 1 W10823037 (RIGHT REAR) and 1 W10823037 (RIFHT FRONT )
WASHER MAYTAG MVWX655DW1 "Unit is working fine now, had to recalibrate washer ran test all functions fine working as designed"
REF BOT/MT 19CF MAYTAG MFW2055FRZ00 Find harvest arm on icemaker dislodged. How to remove door in drawers to be able to receive arm back into icemaker.Water pressure checked out OK. Must keep door seals clean and dry at all times.Also made all Proper Temp adjustments on display.
DRYER MAYTAG MEDX655DW1 TB- Long dry times due to restricted venting. Found vent cap completely clogged with lint (see picture). Advised customer to have exhaust duct thoroughly cleaned to resolve issue. Dryer is functioning as designed.
DISHWASHER UNKNOWN UDT555SAHP Reset unit
WASHER AMANA NTW4516FW3 "Need parts, is no responding ; ordrng 1 W11170317 (cntrl-elec)"
REFRIG WHIRLPOOL n/a need all 2 slide and only ordered 1; ordrng 1 WPW10120018 (SLIDE DRAWER )
WASHER WHIRLPOOL WFW94HEAW0 Black mold detergent in bellow explain to customer how to maintenance and clean bellow must bill for service
WASHER AMANA NTW4516FW1 Reset control run test ok running as designed
DRYER WHIRLPOOL CGD9160GW1 "Dryer needs new user interface, power is going to the board but not responding ; ordrng 1 W11107837 (USER INTERFACE ) and 1 WPW10131839 (TRANSFORMER ) and 1 WPW10166305 (MAIN CONTROL )"
DISHWASHER WHIRLPOOL WDT720PADM2 Error code f2e2 .. needs UI ... as of now customer not repairing.. est parts .. 195 for touch pad ... 95 labor ..
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 As per customer .. food in fresh food section freezing... adjust temperature settings.. customer instruct to clean condenser and food storage ...secure ice maker arm ... machine ok
REFRIGERATOR WHIRLPOOL KRSF705HPS00 Heated and secured freezer gasket .. machine ok
WASHER WHIRLPOOL WTW5000DW2 TB- Unit d.o.a Verified 120VAC at control. Needs replacement control.; ordrng 1 W11116590 (CONTROL )
WASHER WHIRLPOOL WTW7500GC0 Unclogged drain pump Advised customer to replace the additional drain hose which is attached to the original drain hose
RANGE JENN-AIR JGRP430HL00 Replaced hinges and inner door Tested ok
RANGE JENN AIR JGS8860BDP Found faulty control and two burners not working Some of the parts needed are nla
WASHER WHIRLPOOL WTW4855HW1 Replaced switchTested ok Customer has the knob
WASHER MAYTAG MHW6630HW0 Needs drawer leaking ; ordrng 1 W11465533 (DRAWER )
LAUNDRY WHIRLPOOL MVWP575GW0 "Run unit on service diagnostic, unit is working normal at present time, no problem was found."
DRYER WHIRLPOOL MED8200FW1 Paid for service call needs console ; ordrng 1 W10916689 (panel-cntl)
WASHER WHIRLPOOL WTW4955HW1 "Install parts, test it is working good"
WASHER WHIRLPOOL WET4027HW Making noise found lose pulley reinstalled test ok...
LAUNDRY WHIRLPOOL WET4202HW0 Ran diagnostics .. error code E4 ... needs door lock ..; ordrng 1 W11371714 (LID LOCK)
DISHWASHER WHIRLPOOL KDFM404KPS Customer instructed explain to customer that drain hose is connected to a coupler that is clogged causing unit not to drain during drain cycle cx will call a plumber.
MICROWAVE WHIRLPOOL WMH31017HS0 Interlock installed unit tested and checked OK microwave no operational
RANGE KITCHENAID KGRS505XWH05 Found rt front valve not moving ..; ordrng 1 WPW10206288 (VALVE)
WALL OVEN WHIRLPOOL JGRP436WP00 Parts installed unit tested and checked ok.
REFRIGERATOR KITCHENAID KDDO24CVX01 Found fan nit working; ordrng 1 W10854409 (FAN MOTOR)
RANGE - GAS WHIRLPOOL WFG320M0BS3 Found faulty control board ; ordrng 1 W11126814 (cntrl-elec)
WASHER MAYTAG MHW3505FW1 Check unit didnt verify any issues with unit unit working fine
REFRIGERATOR WHIRLPOOL KRFF507HBS00 Check unit installed damper that was faulty unit working fine
DISHWASHER MAYTAG MDB4709AWW0 Ordering bad user interface Collected 211.49Owed 200.00; ordrng 1 W10810391 (panl-cntrl)
REFRIGERATOR KITCHENAID KRFC300ESS03 Unit not leaking. Adjusted unit to remove vibration
RANGE - GAS WHIRLPOOL KCGS556ESS0 Checked unit plain to customer how burner value and switch operate all burner tested ok couldnt get pic of model and serial number unit was glued down and shark microwave under unit secured in place
OVEN JENN-AIR JJW2430DP01 Found faulty control panel ; ordrng 1 W11236887 (console)
REFRIGERATOR WHIRLPOOL WRT318FZDW06 "Damaged door, white door; ordrng 1 LW10636410 (dor-fip)"
WASHER WHIRLPOOL WFW6620HC0 Not finishing the cycle found drain hose on the floor instruct costumer the hose need to be up level with washer.
REFRIG/FREEZER WHIRLPOOL WZF79R20DW03 Found faulty control ; ordrng 1 W11236854 (contrl-box) and 1 WPW10384183 (thermistor)
WASHER MAYTAG MVWX655DW1 Check unit installed parts that was order unit working fine
COOKTOP JENN-AIR JGC9430BDF "Unit is all corrupted, that why it need all of this parts.to get fixed ; ordrng 1 74007734 (burner asy) and 1 74007734 and 1 74007735 (burner asy) and 1 74007736 (burner asy) and 1 74007970 (holder-orf) and 1 74009553 (holder-orf) and 1 7527P116-60 (holder-orf) and 1 7920P177-60 (TOP GLASS WHITE ) and 10 WP400021-1 (screw)s and 1 WP74007753 (switch- bu) and 4 WP74009336 (igntr-surf)s and 1 WP7527P033-60 (holder-orf) and 1 WPW10475147 (module-spk)"
WASHER WHIRLPOOL WFW85HEFC1 Installed panel control test ok paid remain balance $200.25#3325997027
WASHER WHIRLPOOL WTW5000DW3 "Making noise found washer not level,level washer feet test ok..."
WASHER WHIRLPOOL MHW6000XW2 "Not draining F9E1 check found clog drain pump,clean drain pump test ok...paid in full $286.29#2201 ck"
RANGE WHIRLPOOL WEG750H0HZ0 "Just send parts to customer, no return needed ; ordrng 1 W11245289 (burnr-head)"
REFRIG/FREEZER KITCHENAID KRFF305ESS00 "Parts not needed. Checked pressures, no freon in system. Pressurized yoder loop w/nitrogen to 150 psi. Pressure not holding(see pictures on SD-Mobile). Called tech support to report(SR# 7728562745), unit deemed not repairable. Instruct customer theyd be contacted by manufacturer with a resolution..."
DISHWASHER KITCHENAID KUDE48FXWH1 Replace new control and wash sump assy tesed ok.
MICROWAVE O.T.R. MAYTAG MMV4207JZ0 Unit tested and checked board needed to complete repair. ; ordrng 1 W11391718 (CONTROL BOARD.) and 1 W11391719 (CONTROL BOARD)
DRYER MAYTAG MED5630HW1 Unit shutting off before clothes are dry. Found nothing wrong with unit. Advised customer to use timed dry instead of sensor cycles.
DISHWASHER KITCHENAID KUIX305ESS2 Found no water @ solenoid valve ... customer instruct to repair.. or change exterior filter
DISHWASHER KITCHENAID KDFE104HPS0 Checked advised customer to turn hot water on before starting d/w . If dishes are very dirty dont use quick wash will not completely wash dishes properly .
REF S/S 20 CF WHIRLPOOL n/a "Parking issue,.....Reset water filter and a lot of customer education,....."
REFRIG/FREEZER KITCHENAID KRMF706ESS01 Warranty . Water in control ; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (U I)
DISHWASHER WHIRLPOOL WDT720PADM3 "Waited for customer for a while,....Put track wheels on the upper rack and also put two stoppers which were not on the rails unit is repaired; used 2 WPW10508950 (STOP) from stock"
REF BOT WHIRLPOOL WRT134TFDW00 As per customer .. not cold enough in fresh food section ... food temperature good .. adjust damper in freezer . Customer instruct on food storage . Machine ok
REFRIGERATOR KITCHENAID KSSS42FJXOO Replace new motor ok.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Repkace im and led lites ok.
RANGE - GAS WHIRLPOOL WFG550SOHW1 Eractic spark. Ordering pts ; ordrng 1 W11233074 (HARNESS) and 1 WPW10475149 (MODULE)
LAUNDRY WHIRLPOOL WFW92HEFW0 "Check and found that the washer is working fine, ran a diagnostic test and the washer went through it successfully without any problems. SR#7728558202. The customer says if it happens again they will call us."
DISHWASHER KITCHEN AID KDTE234GPS0 "Check and found that the dishwasher drain hose is blocked under the kitchen sink, right at the faucet. The customer needs to get a plumber."
DRYER WHIRLPOOL WET4027HW0 "Check and found that the dryer is working as designed, The moisture what the customer seen inside of his dryer is coming from the other neighbor running their dryer which gives him the moisture in his dryer. But the dryer is working fine. But the customer is not happy with this dryer he said."
DRYER - ELECTRIC WHIRLPOOL WED99HEDW0 Washer is working fine unit is not overheating advise customer must clean the van out more often even though its in a tight spot must clean out the back vent
Michael F .
REFRIG/FREEZER WHIRLPOOL n/a "8/18/20 10:13: EC rspndd 8/17 MON, install tech delivered and installed refrigerataor. Haul away was not needed."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Reattached right ref gasket advised customer to open both doors at the same time .so gaskets dont pull out. Customer wanted to spray bleach on me .
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Found freezer light frozen causing display to stay on . Defrosted and raised front of unit tested ok
DRYER MAYTAG MGD5630H1 Tech line file # 7728555859. Motor and blower vibration; ordrng 1 4392067 (dryer repair kit) and 1 W11086656 (motor-drve) and 8 WP3976348 (sound absr)s and 1 WP697772 (wheel)
RANGE WHIRLPOOL AGR5835QD5 Found bake ignitor burnt out replaced tested ok ; used 1 12400035 (igniter) from stock
REFRIGERATOR WHIRLPOOL ABB1924BRM00 "Order compressor and relay, 3count; ordrng 1 W10507884 (compressor) and 1 W10873801 (start-dev)"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Checked unit found water filter bad advised customer to replace filter and reattach ice maker arm tested ok
RAN GS S/I JENN AIR JGS1450DP0 Control panel reseted temp check unit tested ok
OVEN JENN-AIR n/a Control panel reseted unit tested ok if problem persist please order the control panel W11236899
REFRIGERATOR WHIRLPOOL MFI2269FRZ04 Found no air to fresh food section.. evaporator fan working .. spoke to Robert @ techline SR# 7728564784; ordrng 1 W11368910 (EVAPORATOR FAN ) and 1 WP67006337 (FAN BLADE)
DISHWASHER WHIRLPOOL WDF760SADT3 Control board replaced found burn wire L1 at the junction box due to a power failure wire repaired tested ok; used 1 W11108143 (CONTROL BOARD) from stock
REF T/M 14 CFFF AMANA ART104TFDW00 Cleaned and defrosted supply vent/lowered freezer temp
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Rt side RC door seal coming apart.customer not replacing @ this time
OVEN IKEA IBS324PVS0 Both parts thats needed for this wall oven are disconnected.; ordrng 1 8186879 (swtch-oven) and 1 W10240569
REFRIG/FREEZER WHIRLPOOL KSSO42QMB02 "Replaced compressor ,test good ; used 1 134A from stock"
REFRIGERATOR KITCHENAID KBFC42FTS06 Explain if I am to defrost unit the cost$165 +taxes Customer said they will deforest unit
DRYER WHIRLPOOL WGD8500DC1 "Installed dryer repair kit on unit. Collected in full $360.34 by CCREF#3325841635.; used 1 4392065 (Repair Kit), and 1 4392067 (REPAIR KIT) from stock"
REFRIGERATOR WHIRLPOOL KSCS25INSS00 Needs a ice maker assembly.; ordrng 1 2198597 (icemaker assy) and 1 W10757851 (optic bd set ref)
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Checked unit found left side ref door sw broken off will order ; ordrng 1 W10847848 (switch)
MICROWAVE WHIRLPOOL KOCE500ESS09 TB- F9 E0 (miswired) error code came up after recent power surge. Cleared error. reset control and tested oven and microwave functions. Tests good.
REFRIG/FREEZER WHIRLPOOL KRSF705HPS00 TB- Installed new ff door and nameplate. Tests good.
DRYER WHIRLPOOL MGD5630HW0 TB- Customer thought that unit was still under warranty. Advised of c.o.d charges. Customer declined. No work performed at this time.
D/WASHER UNDCTR WHIRLPOOL WDF520PADB7 "Checked out the dishwasher,founded the failure of the pump motor,damages,will order.; ordrng 1 W11025157 (PUMP ,MOTOR)"
WSH FRT/LOAD WHIRLPOOL n/a "Checked out the washer,founded the failure of the part listed below,damages,will order.; ordrng 2 WPW10597205 (BAFFLES)s"
DRYER MAYTAG MEDC465HW0 Remove foreign object from in between drum and bulk head..tested unit ok
72' BM WHIRLPOOL KFCP22EXMP4 Checked and found faulty drain line replaced left unit working as designed; used 1 W10619951 (grommet) from stock
M/W OTR MAYTAG MMV1175JZ0 Faulty pcb control; ordrng 1 W11391714 (PCB CONTROL)
RANGE WHIRLPOOL WFE320M0EB2 Found faulty ERC control..house electric ok; ordrng 1 W11122555 (cntrl-elec)
REFRIG/FREEZER MAYTAG MBF2258DEH00 "Clogged defrost drain causing door not to close . Unclogged drain replace drain tube ,test good ; ordrng 1 W10619951 (drain tube)"
WASHER MAYTAG MVW6230HW0 Unit tested ok..customers concern is that some water is left inside the dispenser cup towards the deeper end ..advised this normal..tested dispenser ok.
REFRIGERATOR WHIRLPOOL WRF535SWHB02 Explain to customer water filter is doing what it is design to do also customer stated shelfs cut her arm part number w11107912(4)of them both doors damaged scratched SR # 7728521799 per safety
WSH FRT/LOAD WHIRLPOOL WFW87HEDC0 "Call water shut off due to a leak somewhere under the sink, advise customer must get a plumber unit seems to be working fine once call water goes into the machine"
WASHER WHIRLPOOL WTW5000DW3 Explain to customer about off-balance load ran test recalibrated washer unit is working fine no more issues
DRYER WHIRLPOOL WED5620HW1 Replaced faulty control console UI..tested ok Customer had part send from Whirlpool.
WASHER WHIRLPOOL WTW4815EW1 "Long fill code..remove cold water inlet filter and clear debris..clear code,calibrate control..tested unit all ok."
REF BOT/MT 21CF JENNAIR JFC2290REP "Ordering new icemaker. Intermittent, couldnt jump out from t&h. ; ordrng 1 W10889233 (ICEMAKER)"
WASHER WHIRLPOOL WTW7500GC2 "F8E6,F9E1,F9E2,F0E3 Replaced faulty drain, calibrate control..tested unit ok; used 1 W10876600 (PUMP) from stock"
REFRIG/FREEZER MAYTAG MFC2062FEZ01 "Called customer and confirmed the model number of unit and that it needs a right hand door gasket, ordering.; ordrng 1 W10830162 (GASKET)"
D/WASHER UNDCTR KITCHEN-AID KDTE234GPS1 Instructed customer to use rinse aid agent and allow it to create a coating on the tub and also use extended heat dry option
DISHWASHER KITCHENAID KDFE104HWH1 Made checks leveled dishwasher and door closes properly now. Tested ok
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Customer concern was water dispenser very slow and weak checked and found faulty water filter advise customer change filter no further repairs
REFRIG/FREEZER JENN-AIR JFC2290REP02 Db Unit needs following parts ; ordrng 1 WP12656822 (cover)
WASHER WHIRLPOOL MHW6630HW0 TB- Customer has water leak on larger loads from rear vent tube. Symptoms match those in SP# W11457481. Needs replacement motor.; ordrng 1 W11314361 (ROTOR ) and 1 W11314657 (BOLT) and 1 W11354542 (STATOR )
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 Customer concern What is the refrigerator section not cooling properly checked and found freezer section over stocked with food advise customer to reduce the amount of food and freezer section also advised that she doesnt push the refrigerator up against the back wall unit working as designed no further repairs at this time
N/A N/A XXXXXXXXXX No model & serial tag on unitTested unit found faulty magnetron & diode.Two men needed on return..; saved tckt
REF BOT/MT 25CF KITCHEN-AID n/a "AD. Replaced defective fan motor, damper and support. Unit ok."
REFRIG/FREEZER WHIRLPOOL KRFC300ESS01 Checked and found faulty compressor ; ordrng 1 WPW10507886 (COMPRESSOR )
Michael F .
REFRIG/FREEZER WHIRLPOOL n/a "8/18/20 10:10: EC rspndd 8/17 MON, install tech delivered and inspected refrigerator. Hauled away old refrig."
REF BOT/MT 19CF MAYTAG MFF2055FRZ00 Installed light module. All done. Tested working
WASHER WHIRLPOOL WFW70HEBW1 Found drain pump on ... error code f8e1 .. ran diagnostics .. machine ok
DISHWASHER KITCHENAID KDTE334GBS0 Pivot holding tine row fell Reinstall pivot All op ok
DRYER WHIRLPOOL WGD49STBW2 Front panel came loose broken brakets; ordrng 2 W10854425 (clip)s and 1 WP3389441 (catch) and 1 WP8066092 (lock)
REFRIGERATOR KITCHENAID KFCS22EVMS4 Pls order; ordrng 1 WPW10534155 (grille)
WASHER MAYTAG MVWX655DW1 Drain hose low to the floor washer canceling out. Recalibrate unit tie wrap the hose to the top of washer ran test unit is working fine now
M/W OTR WHIRLPOOL WML55011HS4 Assist stan with m/w ok.
REFRIGERATOR KITCHENAID KSSC48FMSOO Needs control brd . Labor175.00 brd w10823805 341.51 pd s/c
M/W OTR WHIRLPOOL WML55011HS4 Installed all parts order tested ok.
REFRIG/FREEZER KITCHEN AID KRFC704FPS04 "Recd only 1 filter,air cover however need to order door for water filter.;"
WALL OVEN MAGIC CHEF 59FN5TVW Found bake element not coming on check element ok will need control board part NLA
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Replace im and motor tested ok
DISHWASHER MAYTAG MDB7959SHZ0 Replace all pts ordered by matt ok.
COOKTOP KITCHENAID KCGS550ESS01 Gas company said leaking gas Thur burners found left front leaking unable to see others at this time leaking gas will order manifold.complete with valves gas is turn off.; ordrng 1 W10682072 (manifold)
D/WASHER UNDCTR KITCHEN-AID KDFE204ESS2 Found screen and filter missing causing motor to go bad .; ordrng 1 W10872845 (filter) and 1 WPW10463906 (filter) and 1 WPW10605058 (pump&motor)
RAN GS S/I WHIRLPOOL n/a Pls order; ordrng 1 W10177097 (manifold) and 1 W10177102 (harns-wire)
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Check refrigerator and found ref door off alignment upper left corner not sealing correctly ... I remove door installed new washers realign instruct customer reseal check left unit working has design...; used 2 WP488881 (WASHER) from stock
WASHER WHIRLPOOL WTW5000DW3 Check washer and found faulty cold side water valve only takes a little bit of water ... I installed new water valve reset control instruct cus left unit working has design...
REFRIGERATOR KITCHENAID KBFS20EVMS13 Check refrigerator and found no water dispensing ice comes out allow ... I check further faulty water filter clog causing the issue I instruct customer check left unit working has design...
OVEN KITCHENAID KODC304EBL00 Need more parts no display...; saved tckt
REFRIGERATOR WHIRLPOOL IRT138FDM00 Installed parts tested ok
REFRIGERATOR KITCHENAID KRFF507EBL01 Check ref and found refrigerator section no cooling dual evaporator ice up fan stop spinning need parts pls order thank you....; ordrng 1 W10843055 (cntrl-elec) and 1 W10902214 (thermistor) and 1 W11033168 (harns-wire)
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Check refrigerator but upon arrival I found both side cooling but the freezer button not working hard to press ; ordrng 1 W11214887 (cntrl-elec)
MICROWAVE OVEN WHIRLPOOL JMW2430DS01 Vd tested unit found no issues at this
WSH FRT/LOAD WHIRLPOOL WFW85HEFC1 Vd tested unit found cust issue is that the weep holes on bellow are clogged and needed to be cleaned
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Vd called trade care was advised that cust has a service contract with wpl aig cust called and got a new dispatch to get a dispatch found ice maker shoot frozen over cleared tested unit ran to specs dispatch # swpn820440c1-1Monday 8/24 2020
OVEN JENN-AIR JJW2830DP01 Vd unit needs user interface (W11236888) ; ordrng 1 W11236888 (console)
LAUNDRY MAYTAG MVWB835DW4 Db installed parts tested unit unit ran to specs
WASHER MAYTAG MVWB835DW4 Db installed parts tested unit unit ran to specs
WASHER AMANA NTW4516FW3 Db tested unit unit ran to specs could not duplicate at this time
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Tested unit found supply line from basement has very low water pressure advise customer to get plumber to change lines does not have proper water pressure to refrigerator unit working as designed
WASHER MAYTAG MVWX600XW0 "Canceled appointment, was not removed from my route."
WASHER MAYTAG MVWB865GW0 Unit needs new control panel. ; ordrng 1 W11135391 (CONSOLE)
OVEN KITCHENAID KOSE500ESS04 CH - installed new cooling fan - tests good.
WSH/DRY LND CTR WHIRLPOOL WGT3300XQ1 Installed new belt tested ok ; used 1 661570V () from stock
RANGE - GAS JENNAIR JGRP536HL Bottom plate installed correctly
72' BM JENN-AIR JFC2290REM00 TB- Installed mew pressure regulator. Tests good.
OVEN KITCHENAID KODC304EBL00 Installed new touch and fuse still no display need to order more parts. ; ordrng 1 WPW10721210 (cntrl-elec) and 1 WPW10721210 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 TB- Installed new left side ff door. Tests good.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 TB-Installed new ff damper and thermistor harness. Tests good.
DISPOSER WHIRLPOOL GC1000PE4 TB- Installed new garbage disposal. Tests good.
LAUNDRY WHIRLPOOL WFC7500VW2 Helper for gt
DRYER MAYTAG MGD6630HW1 TB- Installed new control and moisture sensor. Tests good.
DRYER MAYTAG MGD6000XG1 Installed idler pulley checked operation ok.; used 1 279640 (idler pulley) from stock
WASHER WHIRLPOOL MVWP575GW0 "Recalabrate ran diagnostic operation ok,machine working as designed."
REFRIGERATOR KITCHENAID KBSN608ESS01 "Inst parts on unit, all test and check ok at this time. Advised customer to monitor unit over next few days."
REFRIGERATOR WHIRLPOOL WRS315SNHW01 Replaced defective thermistor and main control due to temperature in RC are not cold enough
WASHER MAYTAG MVWX655DW2 "Checked unit, unit is operating as designed and test ok. Went over proper use and care of unit but customer is completely unsatisfied with performance and digital console. Advised we cannot change the way the unit was designed or alter and energy efficiency settings. Advised customer to contact selling dealer and whirlpool for further assistance."
WASHER WHIRLPOOL WTW4900BW1 Damaged inlet valve.; ordrng 1 WPW10683603 (water inlet valve)
OVEN WHIRLPOOL JMC2430DP01 Replaced defective board & inverter
WASHER MAYTAG MVWB835DW4 Damaged control & panel ; ordrng 1 W11115285 (panel-cntl) and 1 W11170706 (cntrl-elec)
OVEN KITCHENAID KODC304ESS00 Replaced defective blowers & t c o
OVEN WHIRLPOOL JMC2430DP01 Helper completed
WINE COOLER WHIRLPOOL WUW35X24DS01 "3 count call... sealed system job.... Installed compressor ran for 10 seconds and shut down... ordered compressor, evaporator still might be needed will bring on return trip; ordrng 1 W10913906 (VALVE) and 1 W11377390 (COMPRESSOR ), used 1 W10143759 (DRIER) from stock"
OVEN KITCHENAID KODC304ESS00 Helper completed
D/WASHER UNDCTR KITCHEN-AID KDTM354ESS1 Replace adjuster Customer has part
COOKTOP KITCHEN AID KCGS956ESS02 Ck unit works as designed Unit just installed and is new for customer Explained how is works
WASHER WHIRLPOOL MHW3505FW1 Panel burnt out do to power surge / left estimate/
RANGE WHIRLPOOL WFG525S0HS1 Replaced defective bake electrode; used 1 WP9758079 (ELECTRODE) from stock
DISHWASHER WHIRLPOOL WDT780SAEM2 Replaced defective adjusters ; used 1 W10712395 (ADJUSTER) from stock
M/W OTR MAYTAG MMV6190FZ3 Unit will be delivered to warehouse repair shop ; saved tckt
DISHWASHER WHIRLPOOL WDT920SADM2 Dop cod
WASHER WHIRLPOOL WFW9250WR01 Customer replacing unitBearing noise.