Rosaria - Brick, NJ
Tyler was very helpful and takes the time to answer all my questions. He even adds information.
Ok - East Orange, NJ
Brian - Summit, NJ
great service awesome price
Lorraine - Queens, NY
Jose solved our problem
Mary - Stroudsburg, PA
We were very pleased with Jose. He quickly figured out the problem with our Kitchenaid refrigerator. We would certainly request him again.
Fast response times
Daniel - Woodbridge Township, NJ
Quick , informed service. Scheduled the night before.
Diane - Queens, NY
Problem was temporarily resolved. Serviceman was professional and answered all questions. He had to return as water stopped dispensing again. Now it stops working from time to time. There is still a problem.
Sherrie - New York, NY
Job completed, problem solved, on time.
Michelle - Westbury, NY
Sid - Marlboro Township, NJ
The repair is unsatisfactory. The dishwasher door is not seating correctly and I will be calling Home Depot for someone else to co e to fix it correctly.
Gisele - Queens, NY
Joe - Springfield Township, NJ
The technician seemed to be very knowledgeable and answered my questions as he examined my washing machine. I was pleased with your servicr
Sandy - Cedar Grove, NJ
They practically rebuilt my 2 1/2 year old washing machine. Everything about the experience was professional and so far it's running great. Will never try another appliance repair service!
Anna - West Orange, NJ
Mary - Morris Plains, NJ
Sharon - Queens, NY
Paul, the serviceman, called to confirm, arrived on time, was polite, knowledgeable, and pleasant. He saw what needed to be done, ordered the parts, returned when they arrived and fixed my appliance quickly, cleanly, and properly.
Kenneth - Hanover, NJ
I would definitely recommend Dan Marc to anyone. Ken Klosz is an excellent repair technician as he takes his time to answer any question or concerns you have. Mr.klosz explained what was wrong with my refrigerator and what it needed to fix the problem. Thanks ken.
DontvBut Whirlpool combo washer-dryer!
Peter - New York, NY
The whirlpool combo washer-dryer is disappointing that after one hour of drying a normal load cloths are very wet. This unit is not what I expected from Whirlpool and PC Richards. Disasstisfied customer
Knowledgeable and polite
Fred - Holmdel, NJ
Scott B. - Brooklyn, NY
Damion was super helpful and prompt, and very professional, and Dan Marc made a great effort to schedule an appointment for me ASAP after I requested it.
Michael - Blakeslee, PA
Service was quick and to the point. Would definitely do business again!
Michelle - Brooklyn, NY
On time Courteous Very efficient
Imelda - Village of Pelham, NY
Very satified with Arden’s work. Please send me receipt.
Sondra - Livingston, NJ
Anthony - New York, NY
Wonderful service, very knowledgeable! Solved my dilemma very quickly.
Carol - Manchester Township, NJ
Ahmed - Brooklyn, NY
Tas - Queens, NY
I would ude this company again.
Great service, went above & beyond
Claire - Point Pleasant, NJ
Tyler was very knowledgeable with regard to my dishwasher. Diagnosis was quick, he was courteous and arrived exactly when you said he would. I took advantage of his expertise when I had a question regarding my cooktop on my stove. He figured out the problem immediately and fixed that as well! Needless to say, I'm very impressed with both him and your company.
Jan - Readington Township, NJ
Good service, very helpful
Nancy - Summit, NJ
Overall great service. But I would find it much more convenient if the service time-window could be narrowed further in advance.
Christopher - Barnegat Township, NJ
Response from Dan Marc Appliance:
We're sorry you didn't have a good experience. However, after reading the techs report, what more could we have done to make it better? He informed you of your warranty limitations and was not able to cover what you were looking to have covered. That's not our call. We are simply following the rules and guidelines of the manufacturer
The technician was professional, thorough and courteous.
Barry - Leonia, NJ
still under warranty
Lesley - Point Pleasant, NJ
The serviceman answered all my questions I had about the washer/dryer & the washer drawer was defective & a new one was ordered & installed within a short period of time
R - Princeton, NJ
Micheal - Brooklyn, NY
Lou - Nutley, NJ
Very satisfied with your repairman Lou
Frank found the problem quickly& was polite.
Jackie - Hackettstown, NJ
He showed me that the hose was disconnected & that’s all it was! I didn’t have to pay because it was a brand new washing machine, under warranty.
Patricia - Manalapan Township, NJ
Maryann - Linden, NJ
Great service, fast and reliable. Carl was professional and friendly
Marc did a great job and explained everything
Daniel - Manchester Township, NJ
Debra - North Arlington, NJ
I had a window time from 12-4pm, they were running late, 45 minutes. The guys couldn’t help it, couldn’t finish errands until after the visit. I had the issues with how I put the debris catcher onto hose. Guys were very polite and showed me why water was shooting out onto floor. I have used your company before. Great service....
Stacy - Metuchen, NJ
He fixed our machine =)
Anna - Woodbridge Township, NJ
Gail - Millstone, NJ
Great Prompt Service
Corless - Lavallette, NJ
Tyler, the technician, kept the appointment even though it was a nasty snowy day. He fixed the problem with the dryer in a prompt efficient manner. He left the work area spotless. He was knowledgeable and very courteous.
Davea - Freehold, NJ
Tracy - Holmdel, NJ
Stacey - Franklin Lakes, NJ
Prompt, extremely friendly, professional, quick and went above and beyond
Simon - Fort Lee, NJ
Great and Timely Service
Helene - Queens, NY
He was prompt and solved the problem
Lajuana - Dobbs Ferry, NY
Howard - Staten Island, NY
Skilled service tech!
Joseph - Montgomery, NJ
Jason showed up within the expected timeframe that was expected. He was very professional and personable. He spent time talking with me to fully understand the issue as well as examined the mechanical components to determine the problem. He proceeded with the repair. He informed me as to how long the repair would take. He was finished on time, and cleaned up the work area. Overall I was very happy with Jason’s service.
Maria - Marlboro Township, NJ
Excellent, gracious service
Lisamarie - Tuxedo Park, NY
The technician, Tim, was kind, knowledgeable and fast!
Knowledgeable - Excellent service!
Joe - Hopewell, NJ
Jason fixed my refrigerator in a short amount of time. He was a great guy and easy to talk to. Wonderful experience.
Washer Service Call
Katlane - Tenafly, NJ
Friendly and knowledgeable staff! Thanks.
Bright - Bronx, NY
William - Roselle Park, NJ
he was polite, knew exactly what he was doing, respectful of the house, very much appreciated
On time Quick service service call over a price
Henry - New York, NY
Quick service service call over a price
Yesmary - Bronx, NY
William - New York, NY
Did his work while my 4 year old grandson watched him.
The technician was rude
Mohamad - Stroudsburg, PA
The technician was rude
quick response rate, very efficient
Mary - Queens, NY
Polite - knowledgeable - good service - professional
Great and timely service
Evelyn - Brooklyn, NY
Nancy - Jackson, NJ
Great experience. The repair man was friendly and got the job done.
Chani - Brooklyn, NY
Obnoxious repairman who did not help with the problem. Horrible attitude.
Repaired IKEA Oven
Corey - Queens, NY
John - Hamilton Township, NJ
Dominic - Caldwell, NJ
Excellent. Very courteous.
Tony - Manalapan Township, NJ
was a little tough making the appointment
Paul - Allenhurst, NJ
John - Morristown, NJ
The two technicians sent - one to diagnose the other to install were very knowledgeable. The work was done efficiently and precisely. Can't ask for more!
Guichardo - Passaic, NJ
Service rep was a great respectful man
Curtis - Bronx, NY
Same day appointment. Pleasant worker. Lower than average service call charge
Robert - Colts Neck, NJ
Julia - Bronx, NY
Gregory - New Rochelle, NY
Very satisfied with service
Robert - Eatontown, NJ
Lionel - South Orange, NJ
Very good and helpful.
Jo-Ann - Township of Washington, NJ
Tim arrived at the checked the range and immediately found the problem.
Great service man
Joseph - Elmwood Park, NJ
Great service throuh
Emerson - Brooklyn, NY
Even confirmed the appointment date to make sure we got service
MJ - Clifton, NJ
Rose - Livingston, NJ
Reliable. Punctual arrival time.
Ines - Ridgewood, NJ
I received an immediate response to my need for repair. The men were knowledgeable, polite, efficient and went the extra mile to repair my dryer.
Great service ; knowledgeable and very courteous.
dianne - Morris Plains, NJ
Not only did he repair what I called for but found other corrections for a proper installation of my refrigerator.
Irene - Yonkers, NY
The service Michael gave was above & beyond what I expected. He anticipates al the questions I’d have & informed me upfront what the issue was & what area he was going to take to resolve. The turnaround time was very short & I was up & running in no time.
Quick and Efficient
Debbie - East Stroudsburg, PA
Jose was quick and efficient.
Service was very satisfactory. Reps were efficient, pleasant and honest about repair.
Kathy - Allendale, NJ
John - Maplewood, NJ
Great guy, knowledgeable too!
Anthony - Queens, NY
Faye - Brooklyn, NY
The repair person was knowledgeable, and accurate . He diagnosed exactly what the problem was with our stove. Thanks to him our stove is working perfectly.
Mari - Tenafly, NJ
Great technician, disorganized repair process
Nicole - Hartsdale, NY
My technician, Marc was professional ans honest but he had to return several times because his dispatch scheduled him for repair at my home without providing the correct parts. Additionally, the person who called to schedule my THIRD appointment did not listen to the details of my schedule and the tech was kept waiting while I was not home. Please provide adequate support to your hard-working & knowledgeable techs out there in the field and stock your parts inventory appropriately.
Roxanne - Wharton, NJ
Shawn - East Stroudsburg, PA
Tech was very courteous, and arrived early. But we have had the same issue 4 times and he found nothing wrong with it. We spent $1200 on this unit 6 months ago, you would think the tech could figure it out.
Nicheen - East Brunswick, NJ
Carolyn - Montclair, NJ
Maytag Washing Machine
Carol - Middletown, NJ
He was great, but was going to include me on the email he was sending to Thornberrys. I didn't receive the email and they stated they did not receive it either. My phone # is 732-673-4950 I received this survey via my email email@example.com
David - Glen Rock, NJ
over and above what was expected
Ruth - Coolbaugh Township, PA
Nila - Jersey City, NJ
The technician was excellent professional and courteous Thank you for service
Vito - Queens, NY
Joe - Lacey Township, NJ
Repair technician showed up on time, was courteous and made the repair in a timely manner.
Jessica - Bronx, NY
Anthony - Tinton Falls, NJ
Great timely efficient and pleasant service
Ana - Bronx, NY
Excellent, thank you !!
My experience was very good he was early and thorough
Patricia - Brooklyn, NY
It was a very good experience compared to other companies the technician was early and did a good job and courteous
Nice techs..4th time for same isssue
Karen - Morristown, NJ
while its the 4th time to repair problem... still usure of outcome technicians are always nice ...trying to get someone on the phone to schedule is a challenge
Slow start but then got better
Diane - Hightstown, NJ
The service Techs were very professional and friendly. Thank you guys for fixing my appliance. But in the beginning, I patiently waited all day for service and then at the end of the day I called the office only to find out the service was cancelled and rescheduled. Although the office staff said they tried to call, I was here all day, I never saw the Dan Mark number on my caller ID and there was no message left. I think my time is as important as yours. The office staff said there were crazy rings on my phone. It would have been nice if you tried again until you got me on the phone about the initial cancellation
long wait for service man to come r uined whole day
Phyllis - Scarsdale, NY
The person who came was very knowledgeable & solved my problem. He was affable as well.
Prompt and great service
Satyapriya - North Brunswick Township, NJ
Michael from customer service repaired and replaced the loose parts with great care! Very efficient service.
Brenda - Holmdel, NJ
Steven - Park Ridge, NJ
service on new whirlpool washert under new warranty
Lesley - Point Pleasant, NJ
Domenic - Staten Island, NY
I thought he was nice and thorough.
Aldo - Queens, NY
Allan - Princeton, NJ
Outstandingly helpful and expert
Donald - Princeton, NJ
Holly - Middletown, NJ
Maryjane - Monroe Township, NJ
Prompt service as scheduled with follow up calls No guessing what time they are coming. Would recommend
Daisy - Howell, NJ
Very fast and friendly.
Jennifer - Queens, NY
Diane - Oakland, NJ
Tech was early, let me know he was coming early and was professional and courteous
Kirk - Scotch Plains, NJ
Milli - Mountainside, NJ
The service technician was right on time, knowledgeable and did a good job.
John - Hopewell, NJ
Michael - Flemington, NJ
Holly - Randolph, NJ
Great service call
Sandra - Queens, NY
Very professional and acommidating
Kyle - Ramsey, NJ
the estimate was outrageous. The call took all but 5 minutes and the two guys let me know that the repairs would be over $900. i ended up getting a second opinion and the washer has been repaired for a fraction of the cost that you estimated.
Timely and Professional
Robbie - Plainfield, NJ
We had an issue with our cooktop. Our technician, was Felipe. He was on time and very professional. He explained the issue with the cooktop and how this problem may have occurred. He was very knowledgeable and pleasant. We are currently under warranty with our product, however I would recommend the services for repairs with or without the warranty.
VERY PLEASANT TEC
Philip - Lacey Township, NJ
TEC WAS VERY PROFESSIONAL
Nancy - Beachwood, NJ
John - Staten Island, NY
We had great service
Mary - Queens, NY
Carmelo - Morris Plains, NJ
It was just wonderful thank you very much
Jeffrey - New York, NY
Professional efficient technician
Great Service Repair Man
Lisa - Colts Neck, NJ
Chris came in and fixed a simple problem with my hood. I mentioned that I have been having problems with my microwave and he took the time to check it to see if there were any error codes on it. Explained things to me...pleasant and helpful. Would welcome him back again. I give Chris 5 stars. My Jenn-Aire appliances are still under warranty (have had problems with 3 appliances out of 6 in the first year!) so I have no idea what it would have cost if out of warranty. Negative - had to reschedule visit 3 times as they cannot commit to morning or afternoon until the night before the scheduled appointment.
Dyaami - Bronx, NY
Mark went above and beyond to fix my oven. He was a problem-solver, tested the options, answered my questions and was willing to do more than expected in order to get my oven functioning. I highly recommend his work and hope he gets a bonus for his dedication. Thanks!!
Sam was terrific! Knowledgeable, courteous, professional.
Margaret - Paterson, NJ
Sam not only replaced the door but he aligned the other door - which had been unbalanced since the refrigerator was installed!
Nomita - Tenafly, NJ
MJ - North Haledon, NJ
Janine - Middletown, NJ
Judith - Mount Arlington, NJ
The service person was excellent both in his thoroughness and explanations. Had a good sense of humor too.
Debbie who took my calls is very customer friendly.
Geryl-jo - Pequannock Township, NJ
The tech was good. Did his job well but to answer questions he seemed annoyed. Although he did say he didn't mean to be.
Joanne - Belmar, NJ
I was very impressed at the promt appointment arrival. The service required was done quickly and efficiently Many thanks
Keyel of Dan Marc Appliance - GREAT TECHNICIAN
Hines - Fort Lee, NJ
Shaheeda - Newark, NJ
he was honest and courteous
Arek - Cranford, NJ
Judi - Brooklyn, NY
He was def the best repair person I ever met
Could not perform the repair - See below.
Maryann - West Orange, NJ
Unfortunately they didn't tell me that they couldn't fix my oven because I didn't take a picture of the message when the oven doesn't work. I paid the servicer fee but I expect it will go off again and then I would like the men to come back at no charge except for parts and labor. The employees were very nice and quite kind. I am still in a bind because I can't depend on my oven to work. I will keep in touch. I have used Dan Marc before and was always very happy with your service! I accidentally clicked the unsubscribe but please keep me on your email list. MaryAnn Zizza
It works now!!!
Ellen - New York, NY
Liz - Westfield, NJ
Marsha - Kenilworth, NJ
Barbara - Howell, NJ
Prompt on service both times we needed them. Very professional asi couldn't ask for anything better. Pleasure dealing with them.
Donna - Randolph, NJ
Vivien - New York, NY
Renters complained about microwave. Technician came and tested multiple times. All was ok. Technician was very courteous and professional.
Arnold - Westbury, NY
Although serviceman was nice and seemed to know what it was doing I am not confident that the refrigerator will not break again as this is the second time it was fixed in last three months. Also you would not allow me to request a morning or afternoon appointment.
Irina - Queens, NY
Alex - Summit, NJ
Fixed my broken ice machine quick and easy.
Judy - Union, NJ
Service was great and they were on time.
Julie - New York, NY
i was concerned about safety of the burners that began ticking on sunday w/o reason. damian reassured me that the stove was safe. if this happens again i will replace the 16 yr old gemini stove because it is probably not worth $ to fix. if this should happen, i wonder if maytag will offer me some $ toward a new stove? ok for now and again-- damian handled everything excellent. julie moses
Washing machine repair
Craig - Franklin Township, NJ
On time, personable, and efficient.
Debbie - Jackson, NJ
Very nice and knowledgeable
William - Lebanon, NJ
Great service, on time
Barry - Lacey Township, NJ
Serviceman was very knowledgeable and thorough.
Elisa - Paramus, NJ
Lorraine - Brick, NJ
Disappointed that my three week old washing machine stopped working, but was pleasantly surprised - your technician arrived on time, promptly identified the problem on the first visit and when he returned a week later with the necessary part, again arrived on time and efficiently repaired the washer. Thanks.
Pat - Cedar Grove, NJ
He solved my problem and answered some questions I had about the appliances%
John - Belmar, NJ
Brain was knowledgeable, worked clean and was efficien.
John - Belmar, NJ
Eric was knowledgeable, worked clean and was efficient.
The technician that came to the house was very courteous and personable. I would highly recommend him and your service.
Gary - Montville, NJ
Stephen - Hamilton Township, NJ
Brutal service, from the phone calls waiting a half hour on hold. Almost 2 months WITHOUT A REFRIGARATOR.
James - Rutherford, NJ
B R U T A L
Quick repair great service
Robert - Pompton Lakes, NJ
Marc - Westfield, NJ
Fixed problem quickly and professionally.
Frederick - Bloomfield, NJ
Christopher - Washington, NJ
Emmanuel - Jersey City, NJ
Salvatore - Millstone, NJ
professional and prompt
Robert - Bronx, NY
The tech came and said nothing was wrong with the machine after foing a test run. We were still under by 1 year warranty.
firstname.lastname@example.org - Brooklyn, NY
Excellent appointment person and both workers new exactly what they needed to do
Louise - Rye Brook, NY
QUITE KNOWLEDGEABLE. GREAT SERVICE.
Marta - Brooklyn, NY
Mary - Tannersville, PA
Quick and accurate service. Extreamly knowledgeable!
Maureen - Tannersville, PA
Jeannette - Freehold, NJ
Overall very positive
Laura - Clark, NJ
The technician arrived during the promised time. Very professional, explained the issue to me. He didn't have the part on his truck but he ordered it and came back when it was delivered, as arranged.
quick service, knowledgeable serviceman
Robert - Interlaken, NJ
Claudine - Passaic, NJ
Joann - Mount Pocono, PA
Did not fix the machine after 3 scheduled appointments.
James - Eatontown, NJ
Suzanne - New York, NY
very responsible and responsive
MIKE GREAT SERVICE, COURTEOUS AND PUNCTUAL
Ana - Queens, NY
Shanelle - Brooklyn, NY
Professional... informative, explained everything.
Good service and advice
Robert - Wall Township, NJ
Donna - Mount Olive Township, NJ
MICROWAVE WHIRLPOOL MMV4206FZ2 Replaced defective switch ; used 1 W10269457 (SWITCH ) from stock
DISHWASHER WHIRLPOOL JDB8700AWP3 Need parts. ; ordrng 1 W11032769 (dispenser)
RAN GS 30 SC WHIRLPOOL WFG525S0HW Door top frame was sitting to glas had tigten when was here 3/5 tested ok
REFRIG/FREEZER KITCHEN AID KFCS22EVMS8 Glide damage order part.; ordrng 1 WPW10170836 (glide)
RANGE WHIRLPOOL WEG730H0DS0 Replaced caps ; ordrng 1 W10552125 (holder-orf) and 1 W10552126 (holder-orf) and 1 W10552127 (holder-orf) and 1 W10552128 (holder-orf) and 1 W10552129 (holder-orf)
WALL OVEN KITCHEN-AID KODE500ESS02 Replace new console tested ok
WALL OVEN COMBO KITCHEN AID KOCE507ESS07 "Installed magnetron,invertor board,and bulb tested ok."
WASHER WHIRLPOOL CAE2745FQ0 Checked operation ok machine ok at this time.
DISHWASHER MAYTAG MDB4949SHZ0 Called techline about upper rack problem was told to tell customer to pull from the center sr# 7727320569 told customer to call customer solution 1-800-253-1301 last tech installed parts ok.
REFRIGERATOR WHIRLPOOL WRT111SFDB03 Checked and found drain line frozen due to the vents being blocked up defrosted and left the unit working as designed
DRYER - GAS WHIRLPOOL WGD6620HW1 Repaired vent checked operation ok.
DOUBLE WALL OVEN JENN AIR JJW2830IM Vd found f6e4 error code called tech line ran tests advised for both fans made sure both ran on high speed and low speed both ran to specs as per tech line was advised to replace user interface Ref # 7727316809 installed part tested unit ran to specs
OVEN KITCHENAID KGRS505XSS01 "KG 3/6 checked oven through multiple heating, unit heating and operating as designed. Unable to duplicate failure."
GAS APPLIANCE WHIRLPOOL KFGG500ESS2 TB- No functional issues found with unit at this time. Customer mistakenly had center cooktop burner turned on thinking it was the oven control. Tested cooktop and oven functions. Unit working as designed. Customer could not furnish receipt at this time. Paid service charge $125.76 by cc ref# 2035110457.
KITCHEN WHIRLPOOL WDT720PADM2 Install sump and motor tested unit OK no leaks at time of service
DISHWASHER MAYTAG MDB4949SHZ0 Replaced sump. Checked operations and everything test ok. No further issue.
WASHER WHIRLPOOL WTW5840BW0 Vd unit needs gear case (W11035747) 300 drive (W10721967) 50 wash plate (WPW10215115 ) 120 basket (W10521298 ) 300 117.95 labor 195 tax total 653.56 cust declined at this time collected trip 125.76 by cc #
REFRIG/FREEZER WHIRLPOOL GB9FHDXWS04 Installed new jazz board. Unit was powering off intermittent. Unit check ok; used 1 WPW10503278 (JAZZ BOARD) from stock
RANGE WHIRLPOOL WFE320M0ES2 Found shorted rt front surface element..; ordrng 1 W11047722 (elmnt-surf)
WASHER MAYTAG MVWC465HW2 "Found long fill code F8E1 Remove cold water valve inlet filter and remove debris..clear code,calibrate control,,tested unit all ok..instruct customer.."
WASHER WHIRLPOOL MHW3505FW1 Reset main control and check all working ok.
WASHER WHIRLPOOL WFC8090GX0 "Panel control not responding,reset washer for a few minutes now is working as designed.if issue happen again order panel control and control board make sure to send some one with a driver is hard to find parking."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 TB- Ice maker and water dispenser non-functional due to insufficient water pressure coming into unit. Disconnected water supply line to refrigerator and found only a trickle of water coming through line. Advised customer to contact plumber to have issue resolved. Unit itself has no issues at this time.
RANGE WHIRLPOOL WFG745HOFS1 Repkace front burner/ checked ok
DISHWASHER WHIRLPOOL WDT730PAHBO Replace ui tested ok
REFRIG JENN AIR JFC2089BEP01 "Faulty led lamps in refrigerator compartment, ordering.; ordrng 2 W11043014 (BULB-LIGHT)s"
WASHER WHIRLPOOL CAE2745FQ1 "TB- Unit has faulty shifter. Also control not reading basket rpm in test mode. Needs replacement control, capacitor and shift actuator.; ordrng 1 W11188527 (CONTROL ) and 1 W11212745 (ACTUATOR ) and 1 W11227944 (CAPACITOR )"
DISHWASHER KITCHEN-AID KDTE204ESS4 "Found unit thermostat not properly touching base causing unit to short cycle . Adjust thermostat bracket and reset control ,test good"
RANGE WHIRLPOOL AEP222VAW3 "Found unit operation normal ,explain unit operation ,test good ."
GAS SLIDE-IN KITCHENAID KGSS907SSS01 Customer refuse to pay and keep telling we were there two weeks ago ... said parts was change I check nothing was change ...
KITCHEN WHIRLPOOL KUDI01FLSS6 Unit has multiple issues. Customer will buy new.
DRYER WHIRLPOOL MGDE300VW0 Unit is heating but is short cycling due restricted airflow from blockage in dryer vent. Cust will have entire vent cleaned out. Once vent is clear unit will be cycling heat as intended.
WASHER MAYTAG MHW5630HW0 Remove shipping hardware ..tested unit ok
WASHER WHIRLPOOL WTW5000DW2 "Tested and found long fill code..remove cold water inlet filter and remove debris..clear code,calibrate control and tested unit ok..instruct customer."
WASHER MAYTAG MVWB835DW4 "Found multiple F0E5 (unbalance load) error codes. Unit regularly goes out of balance regardless of load size. Calibrated unit to correct problem, ran diagnostic verification cycle to confirm no other issues. Unit working as designed now."
WASHER WHIRLPOOL WFW8300SW05 Damaged latch.; ordrng 1 WPW10253483 (latch)
MICRO OVEN TOP WHIRLPOOL CMO WMH31017FS0 Check found door switch came out of place reinstalled properly unit operating as designed checked ok
DRYER WHIRLPOOL WED7500GC0 Panel where the door hinges go seems like it’s damaged looks like physical damage and would need to be replaced with hinges in order for door to close properly also unit is not heating please review parts for repair also please review because of physical damage; ordrng 1 W10909685 (THERMA FUSE) and 1 W11371722 (DOOR HINGE RIGHT) and 1 W11376139 (DOOR HINGE LEFT) and 1 WP3387747 (HEATING ELEMENT) and 1 WPW10459661 (DOOR PANEL)
RANGE KITCHENAID KDRS505XSS01 Replace defective manifold Test it all op ok
DISHWASHER KITCHENAID KDFE304DSS0 check and found nothing defective in the unit is working fine. the one that the sink is blocked
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Check found customer complaint of food freezing in unit advise customer to keep food away from direct path of airflow otherwise it will be freezing also complains of adjustment on deli drawer not moving due to it being dirty advise customer to clean unit operating as designed checked ok
RANGE - GAS KITCHENAID KGSS907XSP01 Remove door panel One screw on handle was missing Install a new one All op ok
DISHWASHER WHIRLPOOL WDF540PADM3 Unit not leveled Re install brackets level dw Test it all op ok
RANGE AMANA AGR5330BAS3 Checked and found bad control getting ignitor as precaution ; ordrng 1 W11176454 (igntr-oven) and 1 WPW10556708 (cntrl-elec)
WASHER WHIRLPOOL WTW8040DW4 Found F5E1 replace door switch and reset main board and check ok.; used 1 W10810403 (LID LOCK) from stock
DRYER WHIRLPOOL WGD8620HW1 Tested unit found acu dead. 2cc on return; ordrng 1 W10909685 (fuse-thrml) and 1 W11367339 (CONSOLE) and 1 W11410330 (ACU)
REFRIGERATOR WHIRLPOOL WRS325SDHW04 Check found Ice maker was turned off turned on icemaker cycled unit operating as designed checked ok
DISHWASHER AMANA ADB1400AGW0 "Fixed the door springs, was out , test it is working good"
REFRIGERATOR WHIRLPOOL WRT518SSZFM00 I checked and found that the unit had an air leak. adjusted and reset the gasket ; seal the edges of the freezer area with silicon; rechecked ops and for air leaks; now unit ok; Job Cmpltd
REFRIGERATOR WHIRLPOOL WRT519SZDW05 "Found a leak on the line, fixed it , and charge with Freon, need 24 hours to adjusted.; used 1 876764 (VALVE) from stock"
RANGE FRIGIDAIRE FGGF3032MFD No problem found Unit works as designed Explained to customer is normal to hear clicking sound because range is cycles
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replace dispenser lid Test it all op ok
REFRIG/FREEZER JENN-AIR JFFCC72EFS02 Check found all three doors on unit rusting needs new door will order; ordrng 1 W10849511 (dor-fip) and 1 W10849523 (dor-fip) and 1 W11254959 (FLIP DOOR ) and 1 W11262313 (U I PANEL) and 1 WPW10214168 (nameplate)
RANGE - ELECTRIC WHIRLPOOL WEG730H0DS0 Check found main control no good also burner caps defective will order; ordrng 1 W11050551 (cntrl-elec) and 1 WPW10479988 (cap-burner)
WASHER COMM WHIRLPOOL CAE2745FQ1 Replace interface main board reset main board and check ok.
DRYER WHIRLPOOL WTW4816FW2 "AD. Checked unit, found clogged vent. Advised customer to have vent cleared completely. Unit ok."
DISHWASHER WHIRLPOOL WDT710PAHB1 Need parts all broken ; ordrng 4 W11240839 (wheel)s and 1 WP3385089 (track) and 2 WP8575897 (dishrack wheel)s and 2 WPW10082861 (stop)s
DRYER WHIRLPOOL WGD4900XW0 "AD. Checked unit, found faulty thermal fuse. Replaced defective thermal fuse. Unit tested ok. Collected $239.83. Is ccd.; used 1 WP3392519 (FUSE) from stock"
COOKTOP JEN AIR JGD8348CDP Unit needs burner cartridge parts.WP2001F17509 $156.99Cartridges 56.48 per piece. 2ct.standard labor 031600 ; ordrng 1 WP2001F17509 (COOKTOP ) and 2 WP3403M075-10 (burnr-head)s
REFRIG/FREEZER WHIRLPOOL KRFC704FBS00 Sr7727319046 pls order; ordrng 1 W11366500
WASHER WHIRLPOOL WTW7040DW1 "AD. Checked unit, found off balance and overload errors. Cleared errors, Recalibrated and ran diagnostics . Unit tested ok. Advised customer on load and cycle selection. Unit ok."
DRYER MAYTAG MGDB835DC4 Check all working ok normal sound increase temperature 100% and check ok.
REF S/S 25 CF WHIRLPOOL WRS325SDHW01 Order part ; ordrng 1 W11253602 (COVER )
WASHER WHIRLPOOL WTW4815EW1 Customer say at the door cancel repair bill customer trip charge $126.20
WASHER WHIRLPOOL WFW5620HW0 Repair hose pump realigned and check ok.
REFRIGERATOR MAYTAG MRT118FFFH01 Check found cust complaint of only a few things freezing in unit adj controls moved product away from air flow adj control unit checked ok
REFRIG/FREEZER WHIRLPOOL ED2KHAXVB01 AD. Also found faulty emitter/receiver. Ordering part.; ordrng 1 W10757851 (EMITTER)
LAUNDRY WHIRLPOOL MVWB980BW0 "AD. Checked unit, found faulty log valve. Ordering parts. Collected $125.76 via ccd.; ordrng 1 W10853723 (VALVE) and 1 WPW10404419 (HARNESS )"
WASHER MAYTAG MVWC425BW0 "AD. Checked unit, found faulty transmission, pulley, actuator, impeller and hub. Ordering parts.; snapped 1 QuickPics"
WASHER MAYTAG MVWP475EW0 2cct transmission et broken ; ordrng 1 W10528947 (hub) and 1 W10721967 (cam) and 1 W10832724 (motor-drve) and 1 W10846191 (washplate) and 1 W10913953 (ACTUATOR ) and 1 W11035747 (TRANSMISSION )
REFRIG/FREEZER WHIRLPOOL KRMF706EBS01 Check found no interior lights water valve sticking causing unit to leak water needs parts will order; ordrng 1 W10815668 (dor-fip bl) and 1 W10865826 (valve) and 6 W10908166 (module)s and 1 WPW10341329 (water valve assy) and 1 WPW10675033 (cntrl-elec)
RANGE WHIRLPOOL WFG505M0BS3 "AD. Checked unit, found bottom panel not seated securely. Reseated panel correctly. Unit ok."
REFRIGERATOR WHIRLPOOL MFI2269VEB5 check and found that the control board is defective; ordrng 1 WPW10310240 (CONTROL BOARD )
OVEN WHIRLPOOL WFG505M0BS3 Check found oven door was off reinstalled properly unit checked ok
DRYER WHIRLPOOL WHD862CHC0 "Customer has concerns about having to keep cleaning out the condenser coils in just few months of having purchased the dryer, Unit was not connected. Customer will call Whirpool cus not happy with vent disign but very happy the units performance when working 100%."
WASHER WHIRLPOOL WTW4816FW2 Found code F8E1 2cct transmission making noise ; ordrng 1 W10721967 (cam) and 1 W11255272 (TRANSMISSION )
DISHWASHER KITCHENAID KDTM354DSS5 Ck unit not proper installation Disconnect draining house and drain dw in bucket Customer insist is dw problem and try’s to argue even after proof she saw
REF BOT/MT 24CF KITCHEN-AID KRFC704FPS03 Need a refrigerator door.; ordrng 1 W10849509 (dor-fip) and 1 W10909682 (nameplate)
DRYER WHIRLPOOL WED7590FW1 Need parts; ordrng 1 W10875486 (cntrl-elec) and 1 W10919209 (panel-cntl)
REFRIG/FREEZER JENN AIR JB36NXFXLE01 Need parts; ordrng 4 W10908166 (module)s
REFRIG/FREEZER WHIRLPOOL WRX986SIHZ00 "Azd. Checked unit, found faulty rails. Ordering parts.; ordrng 1 W10625067 (RAIL) and 1 WPW10625068 (RAIL)"
REFRIGERATOR KITCHENAID KRMF706ESS00 check and found that the control board is defective; ordrng 1 WPW10675033 (CONTROL BOARD )
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "check and found that ice container is broken; ordrng 1 WPW10558424 (ICE CONTAINER, COMPLETE)"
WASHER AMANA NTW4516FW3 "Unit needs a new actuator shifter also lid lock is not responding properly, ran full test mode and unit is not operating properly order two parts customer wants a Saturday appointment for the repair will schedule him for next Saturday; ordrng 1 W10913953 (SHIFTER) and 1 W11307244 (LID LOCK)"
DISHWASHER KITCHENAID KDTE204GPS0 Drain hose loop under the counter cleaned spray arm unit tested ok tech advised customer to rinse hard stain on the plate before going in to the dishwasher
DRYER WHIRLPOOL WGD8000DW4 Install belt idler pulley rollers roller shaft mastic pads tested unit quiet
RANGE JENN-AIR JGS1450FP0 Installed new display board tested nit explain to cust to adjust rack position
REFRIGERATOR WHIRLPOOL KSC23C8EYY02 "Installed new drain tube, verified proper drainage to pan. Tests good. Collected remaining $127.95 by card."
WASHER N/A WTW8800YC0 Db installed parts tested unit unit ran to specs
WASHER WHIRLPOOL WTW5000DW0 Installed parts. Calibrated machine and ran automatic test mode. Tests good.
DRYER WHIRLPOOL WGD49STBW2 Tested unit found broken belt replaced dryer maintenance kit tested unit OK; used 1 4392065 (Repair Kit) from stock
DRYER WHIRLPOOL WGD4800XQ1 Cust stated unit would not turn on. She had the timer in off position and tried to start dryer. I turned timer to timed try and it started right up. Cust was not starting unit properly. Did not charge cust since there was nothing done besides us having a 2 minute conversation.
DRYER WHIRLPOOL WET4024HW0 Timer replace and check ok.
OVEN JEN AIR JJW2430DP02 Ep-installed and programmed new console. Confirmed software version of 14.0.0. Machine functions as designed
WASHER MAYTAG MHW6630HW0 Found code F0E2 F5E3 F8E1 F5E2 reset and replace lock and check ok.; used 1 DOOR LOCK (W11316250) from stock
WASHER WHIRLPOOL WTW5000DW3 Reset control run test ok
WASHER WHIRLPOOL WTW7500GW0 Found code F2E1 reset main board and check ok.
OVEN KITCHENAID KSGB900ESS3 "Installed outer door glass, no other issues."
WSH FRT/LOAD WHIRLPOOL WFW5620HW0 Little sound from bearing be is ok reset main control and check ok.
WASHER WHIRLPOOL MVWC565FW1 "Found code F2E1 F7E1 F7E7 reset main board and replace actuator was broken and pump; used 1 W10876600 (PUMP), and 1 W10913953 (ACTUATOR) from stock"
LAUNDRY WHIRLPOOL MHW5630HW0 Replace tub motor and rotor and check ok.
WASHER WHIRLPOOL WFW5620HW0 Reset control inform customer about heavy loads washer check ok
WASHER MAYTAG MVWC555DW0 "Installed gearcase,hub & wash plate checked operation ok."
ICEMAKER KITCHENAID KUIX305ESS1 Replaced listed parts and repair drain line. Unit tests ok.
WASHER WHIRLPOOL WTW5600SQ0 Replace lid switch from t/s wp8318084 switch test ok; used 1 WP8318084 (LID SWITCH) from stock
REFRIG/FREEZER KITCHENAID KRFC300ESS03 Found connection to inlet valve(water dispenser side) off and reattached...
REFRIGERATOR WHIRLPOOL WRT138FZDB00 "Unit has sealed system complications that will run between $400-$500 minimum. Customer declined repair. Customer to be billed, see Kathy..."
REFRIGERATOR WHIRLPOOL WRT311FZDM01 F.f. door needed(see pictures on SD-Mobile). O&i parts...bring heat gun to adjust gasket...; ordrng 1 LW10642551 (dor-fip) and 2 W10830982 (plug-hndle)s
REFRIG/FREEZER MAYTAG MFI2269VEB6 Replaced main control board assembly...
REFRIGERATOR WHIRLPOOL KRBR102ESS00 Replaced f.f. door handle...
REFRIGERATOR MAYTAG MRT118FFFH01 Control box and thermistor needed. O&i parts...; ordrng 1 W10838965 (thermistor) and 1 W11353815 (CONTROL BOX)
REFRIG/FREEZER WHIRLPOOL WRS588FIHZ00 Vd tested unit found no issues at this time unit running to specs
DRYER WHIRLPOOL WGD6400SW2 Installed thermal cut off checked operation ok.; used 1 W11050897 (CUTOFF-TML) from stock
WASHER WHIRLPOOL WFC7500VW2 Damaged pump.; ordrng 1 WPW10465252 (pump-water)
WASHER WHIRLPOOL WTW4855HW1 Leveled legs checked operation ok.
WASHER MAYTAG MVWX655DW1 Installed drawer checked operation ok.
WASHER AMANA NTW4605EW0 Long fill error code damaged valve & control.; ordrng 1 W11038689 (valve) and 1 W11116498 (cntrl-elec)
WASHER WHIRLPOOL CAM2752TQ2 "Installed timer ,valve & leg checked operation ok."
WASHER WHIRLPOOL WFW5090JW0 Damaged motor control ; schdld next appmnt for 3/11 WED !
WASHER MAYTAG MVWB765FW3 Damaged clutch & slider.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch)
WASHER WHIRLPOOL WFW6620HW0 "Ep-installed new bellow, door closes properly. Machine functions as designed"
RANGE WHIRLPOOL WFG520S0FS KG 3/5 checked unit found burners not igniting properly. Needs new burner cap; ordrng 1 W10881749 (cap-burner)
DRYER WHIRLPOOL MED5630HC0 Damaged motor & blower vibration.; ordrng 1 W11086656 (motor-drve) and 1 W11401018 (KIT) and 1 WP697772 (blower wheel) and 1 WPW10211911 (housing)
WSH FRT/LOAD WHIRLPOOL WFW75HEFW0 Found no error codes stored on unit control. Ran service test to see if there are any mechanical issues and found none. Working as designed.
REFRIG/FREEZER WHIRLPOOL WRF560SEYM05 "Ep-unit has damaged door,plastic trim on bottom that houses mounting pivot. Door can not be aligned or adjusted. Ordering(1) LW10413519 dor-fip ms, (1) WPW10481433 nameplate; ordrng 1 LW10413519 (dor-fip ms) and 1 WPW10481433 (nameplate)"
REFRIG/FREEZER WHIRLPOOL WRF560SEYM04 Replaced both rear water inlet valves...
DISHWASHER KITCHENAID KUDS30IBSS0 Diagnosed and replaced faulty Latch W10619006 $29.07. Unit working as designed.
REFRIGERATOR WHIRLPOOL WRF57R18DM00 "Defrost and replaced parts,test good"
WALL OVEN WHIRLPOOL WOC54EC0AS04 ordrng wpw10286217/blower wheel and 4449751/tsat (by MR)
REFRIGERATOR JENN AIR JS42NXFXDW05 "Replaced water filter and tighten loose ice maker ,test good"
WASHER WHIRLPOOL WFC7500VW2 "Found defective latch and noisy motor ,customer decline Service call + taxes $156.37. Due ; ordrng 1 W10192995 (latch) and 1 WPW10192987 (motor-drve) and 1 WPW10192994 (switch)"
DISHWASHER WHIRLPOOL KDTM354DSS4 "Remove spoon stuck on element and clean element ,test good"
REFRIG/FREEZER WHIRLPOOL GR9FHMXPQ01 TB- Cleared clogged condensation drain. Tests good. Paid total $211.06 by cc ref# 2033599647.
72' BM JENN-AIR JFC2290REP00 TB- Installed new mullion receiver and spacer washers. Adjusted unit level. Tests good. Mullion heater did not need to be replaced.
WASHER MAYTAG MVWB766FW1 TB- Hot water solenoid on unit water valve not closing tightly. Water leaking through solenoid. Advised customer to leave hot water supply shutoff while unit is not in use until unit is repaired. Customer has extended service contract but cal was dispatched as OOW. Advised customer to contact warranty provider to have new dispatch sent over to office before parts will be ordered. Needs replacement water valve (W11165546).; snapped 1 QuickPics
DISHWASHER WHIRLPOOL WDT970SAHZ0 Found unit dead. No voltage to control. Found good L1 to ground at junction box but unit has no neutral to it. No voltage between L1 and N. Advised customer it is an home electric issue.
REFRIG WHIRLPOOL KBFN502ESS00 TB- Re-secured loose wiring connector at main control. Tests good. Paid service charge $125.76 by cc ref# 2033792598.
WASHER WHIRLPOOL WGD5620HW1 TB- Unit has intermittent UI failure. Needs replacement console and control. Also needs blower wheel housing seal to reduce excess noise as per service pointer #W11378591A.; ordrng 1 W11373810 (SEAL) and 1 W11378949 (UI) and 1 W11388045 (CONTROL )
WASHER WHIRLPOOL MVWB835DW4 Replaced ACU...Ran diagnostics and recalibrated control
REFRIG/FREEZER WHIRLPOOL WRT311FZDW01 "Ep-installed new control, set to recommended. Advised up to 48hrs for temps to regulate. Machine functions as designed"
OVEN JENN AIR JJW8530DDS Need new clock Customer will decide later what to do will call office
DISHWASHER KITCHENAID KDTE334GPS0 Replace defective valve-inlt Test it all op ok ; used 1 W10648041 (VALVE-INLT) from stock
DISHWASHER JENN-AIR JDB9000CWS2 Clogged spray arms And motor pump not responding Order new parts ; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (arm-spray) and 1 WPW10605057 (pump and motor assy)
RANGE WHIRLPOOL WFG320M0BB2 Install new door brackets All op ok
DISHWASHER KITCHEN AID KUDS30FXPA4 Ck DW 120v is coming to it Reset unit Unit works as designed
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Damaged door panel Order new; ordrng 1 W11088097 (panel)
DISHWASER WHIRLPOOL WDT920SADM Ck unit customer need plumber to replace feeding house
OVEN JENN-AIR JJW2830DP02 CH - installed new console - tests good. Verified new console has software version 14.0.0
REFRIGERATOR WHIRLPOOL WRT111SFDM04 CH - installed new fc door and nameplate- tests good
WASHER MAYTAG MVWX655DW1 CH - installed parts - ran calibration and diagnostic cycle - tests good
M/W OTR WHIRLPOOL WMH31017FS0 Unit tested and checked interlock switches needed to complete repair replaced and tested ok.; used 1 W11244494 (INTERLOCK) from stock
RAN GS 30 SC MAYTAG MGR6600FZ0 Replaced oven door outer glass panel and hinges. Unit still needs r/f surface burner head. ; saved tckt
DISHWASHER WHIRLPOOL WDT730PAHZ0 Unit tested and checked drain hose blocked by pvs pipe informed cx and instructed.
GAS SLIDE-IN JENN-AIR JGS9900CDS02 Unit tested and checked panel needed to complete repair.; ordrng 1 W10314419 (PANEL STAINLESS)
DRYER GAS AMANA NGD4600YQ3 Part installed test OK.
WSH FRT/LOAD WHIRLPOOL WFW6620HW0 Took unit apart completely...checked all hoses and clamps..ran a wash with soap...no leak detected anywhere..customer also stated doesnt leak all the time.instructed customer not to wash rugs in unit..also spoke to joel from techline sr#7727305652.
RANGE AMANA AER6303MFS0 Clock in dead . Mot working. Needs to be replaced..power feed test ok..side door upstairs..; ordrng 1 W10904904 (cntrl-elec)
WASHER WHIRLPOOL MVWX700XW1 Part installed.test ok...left customer my number in cade there is an issue..
WALL OVEN WHIRLPOOL WOC54EC0AS04 Kenny ordering parts ; saved tckt
M/W OTR WHIRLPOOL WMHA9019HZ1 "Interlock replaced and. Tested same issue however board was., ordered as well but not put in tote send board to complete repair ;"
WASHER AMANA NTW4516FW3 Replaced prescreened water valve and checked...ran diagnostics and recalibrated control
REFRIG/FREEZER JENN-AIR JFC2290REP00 "Replace defective gaskets, tested ok..."
WASHER WHIRLPOOL WFW9200SQA12 Order MCU and return ; ordrng 1 WPW10384846 (cntrl-elec)
REFRIGERATOR KITCHENAID KRSC503ESS01 "Replaced compressor & evaporator UV drier & 3way valve, vacuum and regas...; used 1 WPW10143759 (UV DRIER ) from stock"
REFRIGERATOR WHIRLPOOL KFIS25XVMS9 "Installed main board, same issue, reorder part & and also UI board...; ordrng 1 13053103SP (UI BOARD ) and 1 WPW10312695 (MAIN BOARD )"
WASHER WHIRLPOOL WFW5620HW0 Assist tech with a 2 man job tested unit ok
WASHER WHIRLPOOL WFW5620HW0 The assistant tech with a two-man job control board and control panel on a stock to unit tested unit OK
REFRIG/FREEZER JENN-AIR JFC2089BEM01 Made report to techline SR#7727307216 Unit has an internal leak. Whirlpool will reach out to cust and exchange unit.
OVEN JENN-AIR JJW2430IL00 Replaced parts. Checked operations and everything test ok. No further error.
DRYER EL WHIRLPOOL WED99HEDW0 Cleaned out evaporator and condenser. And also grill on the back of dryer. Ran test unit is working much smoother. Took 1 hour to complete
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Replace water filter housing check ok.
M/W OTR IKEA IMH205FS0 Installed parts Tested ok
REFRIG/FREEZER WHIRLPOOL KRFF302ESS01 Water reservoir was frozen defrost reservoir replace defective damper.; used 1 WPW10594329 (CONTROL) from stock