Local Reviews
Powered by Fluid LOCALGreat service, Thanks!
Diane - East Brunswick, NJ
Service was great!
Great Experience
Holly - Scarsdale, NY
Rosaria
Rosaria - Brick, NJ
Tyler was very helpful and takes the time to answer all my questions. He even adds information.
Great Service!
Marlyn - New Rochelle, NY
Icemaker
Richard - New York, NY
The second time I've called on Dan Marc for service on older appliances. Edwin is knowledgeable, courteous and has a sense of humor.
Fast diagnosis of problem
David - Roxbury Township, NJ
exellent swervice
Martin - Freehold, NJ
Vincent arrived right before the scheduled time. He was knowledgeable about the product( Whirlpool range). and was able to impart the necessary information about this new product to us. Vincent made this service call pleasnt..
Excellent service - rated 5
Mangai - Princeton Meadows, NJ
Excellent service - very knowledgeable. The highest rating: 5
Professional
Vigliarolo - Staten Island, NY
Well done
Great service
Jason - Queens, NY
Great service provider, will always use Dan Marc whenever possible
Jack - Belleville, NJ
Tech person came on time was very efficient in servicing my dryer. Price is very fair and saved us from buying new machines.
Great service
Auther - Montville, NJ
Great service
Vemkata - Monroe Township, NJ
Leslie
Leslie - Westwood, NJ
Peter
Peter - Brooklyn, NY
Can not rate at this time. Dryer still not working. Technical needs to come back to fix the dryer
Great service and complete job
M Harris - Queens, NY
on time and great service.
my lemon of fridge
Colletta - Brooklyn, NY
Service tech Wayne made a bad few weeks with my broken fridge better. his attention to detail went above and beyond . mostly you are a number to repair company's bottom line.. not here they employ knowledgeable tech's .Wayne is a valuable asset to the company bottom line they stand behind their work
On time, personable, highly caple
Irene - Verona, NJ
Great service
Teresa - North Arlington, NJ
Had to order a piece and was in fast
Great service Thanks Dennis
Latonia - North Brunswick Township, NJ
Ice Machine Repair
Rhonda - Spring Lake, NJ
Horrible follow-up, service and experience
Mammen - Chatham, NJ
We are very frustrated with the service from Dan Marc. The company has shown that they don't follow up on open service calls or provide status on issues. You need to review your policies on checking inventory before bringing it to the customer. Moses came into the house to say he was here and then said he's going to check the part in the van. He then comes back and tells me the part is dented as well and he has to reschedule. Very unprofessional service. I will be recommending that Jenn-Air work with another service provider as Moses had explained that this is the way the process works. I don't care for excuses. After a month we just needed to have a working dishwasher. I would not use your company if there was any option.
Great tech, very knowledgeable
Ronald - Old Bridge Township, NJ
Used this company twice. Extremely pleased on both accounts
Great service
Christine - Queens, NY
Very happy with the service
Very good service.
Mary - Queens, NY
Technician Paul educated me about my frig in the process of the call.
Jean
Jeanne - North Brunswick Township, NJ
Great service, and honesty
Great service
Barbara - Toms River, NJ
Matt was polite and answered any questions we had for him.
Tech Jesse
Douglas - Woodbridge Township, NJ
We rate Jesse 5+ stars. The tech before Jesse would get -10. The original problem still exist so we have requested Jesse return next Tuesday to find out why we still have freezing on the top shelf and part of 2nd shelf. We are hoping Jesse can resolve (this will be 4th try to fix) as we are throwing out too many frozen items. Thanks
Adriana
Marc - The Bronx, NY
Wonderful. Came when expected. Thorough and resolved the issue.
Great service
Donald - South Plainfield, NJ
He was excellent tech. Fixed my refrigerator that wouldn't go below 50 deg.
Great Service
Kathy - Upper Freehold, NJ
Dishwasher
John - Wantage, NJ
Great service!
Robert resolves Issue
Stephen - South Plainfield, NJ
When he saw the SUD message, Robert knew it was a pressure sensor issue. He blue into the sensor tube, clearing it out, and my machine stopped with its F21 drain error code.
Great service
Simone - Caldwell, NJ
Very professional
Leah - New York, NY
What I thought was a dishwasher motor malfunction turned out to be a spoon stuck in the wrong place. Edwin helped out and did not make me feel like a fool, which I greatly appreciated.
Good service (Would be even better if ...)
James - Paramus, NJ
Good service. Would have given 5 stars if you guys had provided "shoe gloves" for your technicians when they were entering my house.
parts should be checked before given to repair person
Virginia - Rye, NY
We had been 2 weeks without a fridge. When the repairman arrived he found that the part he had been given was broken which caused another 4 day delay.
Great and prompt service
Cathy - Queens, NY
Great service
Barbara - New York, NY
Knowledgeable, courteous, efficient.
David - New York, NY
If I need service again, I will ask for him specifically. And wait for him to have room in his schedule.
great service
Dennis - Tinton Falls, NJ
210 Fernwood Drive. Bayville Nj
Micheal - Berkeley Township, NJ
Did an awesome job. Quick and helpful!
Great Service
Marilyn - Stewartsville, NJ
Highly recommend!
Ronni - Tinton Falls, NJ
I have had multiple appliance repair companies with various technicians in my house to repair my oven. Unfortunately, I have had a reoccurring issue. This company and techs were wonderful they took the time to diagnose the oven and worked with whirlpool to trouble shoot...they went the extra mile and it is VERY much appreciated. My oven is under an extended warranty so I can't comment on pricing. Both Eric and Ben were wonderful and informative answered all my questions!
Good job
Michah - White Plains, NY
The repairman Jerel Lai was excellent. The only issue I had was that communication was a bit spotty before the repair. I asked Maytag to schedule the appointment in the afternoon but when Dan Marc called it was scheduled in the morning. This may be Maytag's issue not Dan Marc.
Courteous technician solved problem.
Lucille - New York, NY
great service
Calvert - New York, NY
Refrigerator works great now!
Heather - Chester, NJ
Fantastic, friendly, thorough and efficient service.
Great service
Iris - New York, NY
Both times we have used your service the service person was polite and very knowledgeable.
Trevor did ma great job.
Oscar - Upper Freehold, NJ
Mike
Micheal - Garfield, NJ
Jim
Jim - Bay Head, NJ
Great job
Rosalita - Staten Island, NY
Very reliable
Not good
Jack - New York, NY
Scheduling process is the absolute worst I have ever seen.
CC849
Cathy C - Allendale, NJ
Technician was prompt and efficient. Found the problem quickly and repair was made same day. I would them again.
Pleasant, respective and knowledgable
Gal - East Brunswick, NJ
The technician was pleasant, listened to my problems and immediately diagnosed the problem and addressed it. He was patient and respectable and explain what he was doing and responded to any question or concern I had
The guy that came was excellent
Vivian - Queens, NY
3 day wait to fix leaking dishwasher
Allana - The Bronx, NY
Since dishwasher was leaking i had to turn kitchen water off. I had to wait 3 whole days to get an appointment so i didn’t have use of my kitchen for 3 days which was a major inconvenience. When the technician finally came it was a man named Marc he was extremely personable and addressed my dishwasher issue.
Great technician
Peter - Scarsdale, NY
Excellent Technician!
Very good service thank you
Patricia - Waldwick, NJ
Honest and helpful
Danielle - Howell Township, NJ
Chris came to take a look at the oven. He was honest about the warranty exceptions and super helpful directing me how to go about still replacing the damaged piece. He was polite and arrived on time.
Good service
Kenn - Hightstown, NJ
Aman
Aman - Rutherford, NJ
Gewar service
washer analysis
Chris - Middlesex, NJ
Ronald
Ronald - Freehold, NJ
Great service
Jerry - Mount Olive Township, NJ
Easy and flexible appointment scheduling, on time, and excellent repair! Thank you!
Great service
Grace - Queens, NY
Great Service
Joyce - Berkeley Township, NJ
Arrived as scheduled, very courteous, corrected problem.
Roberto was an awesome repair man
Fatimah - Newark, NJ
Roberto was great he gave me tips on how to wash explained what he was doing and showed me the issue or problem that needed to be repaired . I will give him a10 on a scale from 1-10 thank you so much.
Expert technician
Edwin - Clifton, NJ
Our technician’s name is Gerry and we are glad he is an expert at what he is doing. He diagnosed and fixed our oven quickly.
Worst service
Keith - Red Bank, NJ
Theo
Theo - Ocean Township, NJ
Excellent !!
Poor service.
Samsan - White Plains, NY
Poor service, had to make 4 service calls and microwave still isn't completely fixed. One of the servicemen had a terrible attitude.
Great service
Euijung - Brooklyn, NY
Service was very good. Devise that was installed was faulty. We are finally getting ice one monthe after the original device was replaced.
Joanne - Morristown, NJ
Great service
Roxsene - East Brunswick, NJ
Dryer
Maryann - Mantoloking, NJ
Great service and good knowledge
Theodore - Point Pleasant, NJ
Tyler assessed the problem and was able to fix it in one visit
Galia Quinn
Galia - New York, NY
Great service!very
Patricia - Phillipsburg, NJ
Very pleasant.
Great Service
Aris - Queens, NY
Great Service
Geida
Geida - The Bronx, NY
The Service tech was professional courteous and kmowledgeable
Cathy - Butler, NJ
Lewis I believe was the service tech who was exceptionally good
Disappointed
Barbra - Brick Township, NJ
Whirlpool sent out a defective oven panel and will not replace with out a cost of part and labor Never used the oven how can they let this range leave the factory with out Inspecting The Range
Great service
Susan - Freehold, NJ
On time and thorough.
Great service
Reed - Barrett Township, PA
Prompt Response!
Scott - Woodcliff Lake, NJ
Tim was professional and very informative. He assessed the cause of the noise of our refrigerator and performed quick service. Booking online through the KitchenAid website worked flawlessly...
Great service
Jon - New York, NY
Damian was very knowledgeable and was able to replace a worn ice maker with ease.
Dryer issue
Richard - Hillsdale, NJ
Robert
Robert - Hoboken, NJ
Kimberly moton
Kimberly - Staten Island, NY
Terrific service
John - South Brunswick Township, NJ
Exceptional
Excellent service
Staci - Marlboro Township, NJ
Wonderful experience. Service provider was knowledgeable, patient, thorough
Great Service
Dennis - Tinton Falls, NJ
Knowledgeable and nice service man
Quick fix by a knowledgeable technician.
Judith - Barnegat, NJ
Quick fix by knowledgeable technician.
On time, efficient customer service and repair knowledge giving by agent!
Ray - Bradley Beach, NJ
Wonderful experience
Richard - New York, NY
The repair man was courteous, knowledgeable, efficient, very effective, and very helpful! He also explained the problem to me and how to prevent it from happening again. Thanks!!
Great Service
Kathleen - Manchester Township, NJ
Believe that this is a design flaw and that this condition should be included in the trouble shooting section of the manual. Better yet a red warning sticker beside the on off button would save you guys alot of unnecessary costs
Excellent evaluation of the problem with dishwasher
Nancy - New York, NY
the mechanic did a thorough check of the machine. called the office to see if panel technology could be replaced? i learned that it could not.
great service,technician very friendly
Nick - West Orange, NJ
H
David - Brooklyn, NY
J
Very professional
Aaron - Lakewood Township, NJ
Tech was very nice and patient
Chris - Queens, NY
Very Professional!
Raymond - Stafford Township, NJ
Marc was knowledgable and professional and had my dryer running in a short time! He had the parts available and went right to work!
Kristine
Kristine - Beach Haven, NJ
Another Successful Repair
Debbie - Lacey Township, NJ
This was the service technician's second time to the house. He is very laid back, easy going. He knows what he is doing. He is an excellent diagnostician. I don't think he would ever give up until he solved a washer or dryer issue.
Great Service
Barbara - New York, NY
Phone call. Answered promptly, appointment made and confirmed. Serviceman arrived within the limits promised. All in all an excellent experience.
Outstanding Customer Service
Charmain - Maplewood, NJ
Roberto was amazing and patience answering all of my concerns about my whirlpool dryer. Thanks again Roberto my dryer is working.
Custmer
Mohamed - Atlantic Highlands, NJ
great service
Stephen - Mahwah, NJ
Great service
Rob - Middletown, NJ
Adi Veseli
Adi - Pompton Lakes, NJ
Outstanding Service
Barb - Piscataway, NJ
Best appliance service from initial phone call till Omar , my repairman, completed the job.
best tech ever
Gabriel - Queens, NY
Dan provided excellent service and was very friendly
Karen - Middletown, NJ
Washer Repair
William - Phillipsburg, NJ
The repairman found a bad printed curcuit board, but didn't have one on his truck and had to return 4 days later to complete the repair.
A1 Service
Kerwin - New Providence, NJ
Technician was courteous, knowledgeable, and fast.
Incompetent repair personnel- not at all satisfied
Agnes - Mantoloking, NJ
After two service visits totaling $361.41 and a brand new freezer door, nothing has changed. It seems your service staff don't know what to do. I have another service call scheduled for this coming week although, I have no expectations of satisfaction. It appears you make more money on these repeated calls than you would if you actually fixed the problem. Additionally, as you won't give a time window when I can expect your service calls, this will be my third day missing work. I have all KitchenAide appliances so, I called KitchenAide's service number to see if they had any other authorized repair people ion this area that I could call other than Dan Marc and was told "no." I told them I will seriously consider switching brands in the future to not have to deal with Dan Marc. BTW - I checked one star on your rating staff because I couldn't submit this form without checking something. One star is a stretch.
He came very early & made quick diagnosis. Great service!
Phyllis - Scarsdale, NY
Danny
Danny - Brooklyn, NY
Refrigerator Warranty Repair
Josh - Brooklyn, NY
timely. good communication and fair
Moose
Raymond - Stanhope, NJ
I thought he was very good at what he did for us. Thank you for the service we received.
Very helpful! Great service!
Deena - East Hanover, NJ
Elmer was very kind and helpful.
Great service! Very kind and helpful
Deena - East Hanover, NJ
Great service. Very kind and helpful
Dishwasher repair
Charles - Princeton, NJ
Great service, quick response
Dawn - Vernon Township, NJ
Quick diagnosis, very knowledgeable.
fixed my problem
Victor - Norwood, NJ
Fred
Fred - Brooklyn, NY
Great
Fantastic service
Carmela - Toms River, NJ
Very good
Carol - Toms River, NJ
Fantastic company - exceptional techs
Nicole - Wayne, NJ
Dan Marc is a pleasure to deal with. They deliver excellent customer service. Their techs are professional, competent and solve the problem.
Great service, technician went above and beyond
Jorge - Staten Island, NY
Great service
Donna - Brooklyn, NY
He was on time and explained everything
Miscommunication!
Joseph - Hasbrouck Heights, NJ
The first repair man (I believe his name was Louis) came the Friday before Memorial Day. He said I needed a new compressor, but he didn't do "sealed work". He said the part was in stock and he could schedule the repair for Tuesday(the day after Memorial Day) or Wednesday. I told him to go ahead and schedule it for Wednesday since I had to make arrangements to be home and have someone cover me at work. He said fine and put it in his computer for Wednesday. I also told him that the company was calling the wrong phone number - they kept calling my fax machine. He put that in the computer also. On Tuesday I get a call from the repair people saying they were coming on Thursday. I told the man I was told it would be Wednesday , but he said OH NO it will be Thursday. Since I had no choice and all my refrigerated food had spoiled, I said okay. So I had to make another day of arrangements to cover me. (They were still calling the fax machine instead of the main number.) The repairman that came on Thursday was very good. He explained to me that when they put in the new compressor 2 years ago they never cleared the lines so it clogged up with air. The refrigerator is working now and I hope it lasts because I don't want to go through this again!
S
Seymour - Fair Lawn, NJ
Great service
Great service!
"Ferralasco - Ogdensburg, NJ
great service; professional; expediated
Reshanda - Rahway, NJ
I know requests are difficult but I had to take a full day off because of the afternoon time slot. I asked for a morning time slot but was not given. My appointment was made 6 days in advance therefore my request should not have been challenging.
PROFESSIONAL
Stephen - Metuchen, NJ
karl was a 5 star rep. on time, courteous, exclt knowledge, communicative, followed up to insure my satisfaction.
Awesome service
Carmela - Toms River, NJ
On time, knowledgeable and courteous
Service man who came was very competent, friendly and efficient.
Agnes - Blairstown, NJ
Quick Service
Elizabeth - Pequannock Township, NJ
Serviceman came the day after we made the call. He was knowledgeable, quickly identified the problem and ordered the part. Came back the same week and made the repair.
Poor attitude
Zipei - Brooklyn, NY
Really poor attitude
Excellent service
Sindy - Queens, NY
John
John - Wayne, NJ
Susan
Susan - Hoboken, NJ
Overall, a good experience. Prompt service, good communication and knowledgeable technician.
Ice maker problem
Gloria - West New York, NJ
check up
Francine - East Windsor, NJ
My washing machine rocks and it was confirmed this is a normal process for this type of machine. Nothing was actually corrected just confirmed.
Maureen
Maureen - Allendale, NJ
Tim was excellent; parts came in wrong so he had to visit 3x. Not convenient for me or Tim but Tim was highly professional and did a great job.
Great service
Sherrine - Hawthorne, NJ
Service was efficient friendly and professional
Great service
Angela - Teaneck, NJ
Great service
John - Queens, NY
Very professional and knowledgeable
Great service technician!
Jeffrey - Gladstone, NJ
Jason the service technician has been to our house a couple of time to repair a refrigerator. He is Dan-Marc Appliance!
Great srvice
Charlotte - Cresskill, NJ
Good
M
Marji - Morristown, NJ
Rose
Rose - Old Bridge Township, NJ
Great service , excellent employee
Amazing service!
Brandon - Hackensack, NJ
Service technician was extremely helpful and solved my problem
Very Impressed!
Jesse - Queens, NY
Not only was the technician on time and professional, he also helped me understand what and where the problem was and how he was going to fix it. I gotta say, I was skeptical at first when scheduling the appointment but boy am I glad I did!
great service
Rosario - Upper Freehold, NJ
Great person
Cindy - The Bronx, NY
The guy that came provided such great service as well as educational tips on my washer.
Great service
Leonardo - Elizabeth, NJ
Great service
Gloria - Queens, NY
I was very happy. Very professional staff who you can trust
great service
Donald - Hillsborough Township, NJ
Jason Telesford did an awesome job with the repair of my refrigerator. Very professional and knowledgeable about the needed repairs. Kudos to Jason, great job thanks
Whirlpool refrigerator repair
Jane - Pequannock Township, NJ
Lewis G. was knowledgable about the product. Made a correct diagnosis of the problem and fixed it. He was very personable and did a great clean up job after the repair.
Great service tech for a faulty refrigerator.
Giovanni - Queens, NY
Knowledgeable tech.
Great service
Ashley - Montgomery, NJ
very pleased with service
Francis - East Orange, NJ
OK, but did not follow up on damage during delivery
Paul - Mahwah, NJ
Arrived on time for scheduled appointment and returned to correct poor installation of new refrigerator door (replacement for damaged new refrigerator). But original damage to our front door during initial delivery was never addressed or compensated as promised after we reported it. We would have appreciated a follow-up and some small compensation for the damage done to our front door (hinges and hardware were smashed and broken off).
Should have done it.
Brett - Ocean Township, NJ
I fixed it myself. The tech said there was fresh mouse droppings. I had Terminix come out and they said they were really old and there no detectable evidence of mice in the house. I’m all good. Thanks
Sony TV
Suzanne - New York, NY
Great service
Kathy - Brick Township, NJ
Very professional and on time
Great service, very personable!
Michael - Whitehouse, NJ
Mr
Peter - West Windsor Township, NJ
I like that Robert is our service guy, he always bring with him a pleasant smile, service is awesome
Dependable service
Scott - Colts Neck, NJ
Friendly. Great service. Punctual
Giuseppina
Giuseppina - Queens, NY
Outstanding service!
Maria - Ho-Ho-Kus, NJ
Seamless service from beginning to resolution. Tim was fantastic, took care of my repair very efficiently and did a great job!
Great job
Julie - Rockaway, NJ
Determined the problem was not our dryer but the venting. Suggested we call vent/duct company.. we did, & that was exactly the problem! Good call!
Great Service
Linda - Hazlet, NJ
Dennis was on time and very friendly and helpful
very good
Johnjohn - Queens, NY
Jose was professional and very efficient.
Charles - East Stroudsburg, PA
Excellent service!
John - Hightstown, NJ
Promot, punctual and knowledgeable.
Excellent & Prompt Service
Louise - New York, NY
Best service ever
Karen - Tarrytown, NY
My experience was excellent
DJD
David - Franklin Township, NJ
Great service man, Jason
Ariella
Ariella - Brooklyn, NY
Excellent Service on New Maytag Commercial washing machine
Walter - Millburn, NJ
serviceman was great .. the barely used still-on-warranty residential Maytag Commercial washing machine is terrible - zero stars .. it doesnt spin the clothes dry .. too often they are left completely soaking wet and it takes us forever to have the machine spin them more or less the way they should be .. and the serviceman mentioned I am not the lone ranger with this problem .. he electronically reset the machine and we are still having the same problem and i dont think there is a fix .. machine design is apparently defective .. what should we do ?? walter ... WCMozart@aol.com
dryer
Barbara - Queens, NY
Excellent service, very knowledgable and pleasant personality.
Arthur - Wayne, NJ
Excellent service
Edward - Englewood, NJ
Great Service!
Mary-ellen - Gladstone, NJ
The gentleman who fixed my freezer was awesome! He had to take the door off & the inside of the freezer was full of frost so he took a steamer & got rid of all the frost & re-installed the door. He was very careful to keep the melted frost off my floor & did an amazing job.
DISHWASHER REPAIR
William - Eatontown, NJ
Eric was very friendly and personable. He seemed very knowledgeable about my dishwasher that he was repairing, and he seems genuinely concerned about solving the issue that I have been having with my dishwasher.
Satisfied
Julia - Brooklyn, NY
Satisfied with the service and will use it again when the need arises.
Great service, great technician.
Robert - Brooklyn, NY
Kage was very knowledgable and a master of his craft. He’s a great technician.
Great service
Leah - Brooklyn, NY
Great service
Richard - Millstone, NJ
Technician came to look at microwave. He was knowledgeable and easily remedied it. He also as a courtesy looked at all the other appliances and gave me excellent maintenance tips. Overall, excellent experience for my family.
Kevin
Kevin - Saddle Brook, NJ
Mo was great
Jay - Plainfield, NJ
Great Experience
Richard - West Orange, NJ
Our technician, Louis, was top notch. Knowledgeable, fast and courteous.
Washer
Maria - Brooklyn, NY
awesome services.
great after first tech was horrible..he did the job
P - River Vale, NJ
recommend
Prompt, courteous service
Lori - Brick Township, NJ
If you’re looking for great service just give them a call. Technician was polite, knowledgeable and on time!
Kage M.
WASHER WHIRLPOOL WFW85HEFW1 "Customer concern was unit making a noise when washing towels on a normal setting and keypad not responding checked and found no fault codes also tested the keypad to find everything working as designed , unit went through a test mode and no fault codes came up advise the customer to use the right setting based on the load size, unit is working as designed no repairs at this time"
Damion M.
RANGE JENN-AIR JGS1450DP0 Check range and found oven door liner peeling off pls order thank you...; ordrng 1 W10541911 (BRACKET) and 1 W11025120 (LINER DOOR)
Kenly S.
COOKTOP AMANA AEP222VAW3 check and I did not find anything faulty the cooktop are working well
Ken K.
REFRIGERATOR KITCHENAID KRFF302ESS01 Noise when filling... checked unit found problem with filter
Moses D.
WALL OVEN COMBO JENN-AIR JMW3430DP02 Replaced console and cntrl elec due too error code F6E0. Parts covered under 5 year warranty. Service and labor call back no charge
Arden D.
REFRIG/FREEZER WHIRLPOOL WRS315SNHM00 "AD. Checked unit, found faulty thermistor. Replaced defective thermistor. Unit ok.; used 1 WPW10383615 ([Alt for W10383615) from stock"
Gerry Q.
RANGE JENN-AIR JGRP548WP01 Spark module replaced tested ok. New construction customer move in 6/4/18 ; used 1 WPW10475147 (SPARK MODULE) from stock
Aris S.
WASHER MAYTAG MVWC300XW0 "Found a bad drain pump, install parts test it is working good. ; used 1 WPW10276397 (PUMP ASSY-DRAIN) from stock"
Derrell D.
WSH FRT/LOAD WHIRLPOOL n/a "Found delay wash on unit set at 1hr, will not turn to 0hr. Continues to wash ; ordrng 1 W11201274 (ACU )"
Tim S.
DRYER WHIRLPOOL WED4850HW0 Replaced defective bearing ring
Damion M.
RANGE WHIRLPOOL SVD48600P Check range and found the control bd in back no good fan cant ran need control bd ... But the part is coming up as unavailable...
Paul D.
DRYER MAYTAG MGD6630HW0 Checked unit found water in vent removed tested ok
Keyel H.
REFRIGERATOR KITCHENAID KBFS20EVMS8 Clog drain defrost drain install drain tube check ok.; used 1 W10619951 (grommet) from stock
Tim S.
WSH FRT/LOAD WHIRLPOOL WFW92HEFU0 F3e1 . Too much soapReset load & go
Eddy P.
WASHER WHIRLPOOL MLG2000AWW "Unit tub bearings are broken making noise but but basket ASSY is NLA. ; ordrng 1 12002535 (motor,wax) and 1 22002115 (spinner assy w/balan) and 1 22004465 (outer tub) and 1 WP22004325 (cntrl-elec)"
Enerve B.
MICROWAVE JENN-AIR JMW2430DS01 "Checked out the mw,founded the failure of the mountain vibration from the left door hinge.Removed the vibration from the left door hinge,tested bok."
Tyler S.
DRYER WHIRLPOOL WGD9470WW2 "F70 error code, needs new control. Customer also needs to have venting cleaned, totally blocked.; ordrng 1 WPW10256719 (CNTRL-ELEC)"
Moses D.
OVEN WHIRLPOOL WFG320M0BS3 "Made checks bottom pan making a thermal expansion sound due to heat, spoke to tech line to document normal operation advised to run self clean to try to stretch metal SR 7725192817. Unit tested ok"
Stoyan S.
OVEN JENN-AIR JJW3830DS01 Order new console f2 e1 error; ordrng 1 W11232121 (CONSOLE )
Tyler S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Door ajar light and alarm go off when doors are fully closed, happens randomly usually in the middle of the night. Left hand door liner looks a tiny bit sunk in where it contacts switch. Ordering a shim for that and the door switches which tech can install if he sees fit. However could not replicate the issue, customer is positive they aren’t leaving doors open.; ordrng 2 W10565415 (SWITCH- LI)s and 1 WP2177331 (SHIM)"
Kenly S.
KITCHEN WHIRLPOOL WDT730PAHZ0 parts installed the unit is working well
Eddy P.
WASHER WHIRLPOOL WET4024HW0 Ran test could not get any error code. Instruct customer about selection.
Clayton G.
REF FF BLT-IN JENN-AIR JF36NXFXDE01 Customer states unit doors and drawers uneven. Refer to pictures. Adjust drawer inside. OkCalled techline about the doors. Case#7725188019Per techline installers will need to make sure unit is even due to the fact that door adjustment can only be change by installation leveling. Per techline doors are with in spec mechanically.
Enerve B.
WASHER MAYTAG MVWC6ESWW1 "Checked out the washer,founded the failure of the parts listed below,will order; ordrng 1 WP858416 (SW,ROTARY) and 1 WPW10168257 (SW,CY) and 1 WPW10243947 (TIMER) and 1 WPW10248240 (SENSING S)"
Tim S.
DRYER WHIRLPOOL WGD9750WL1 Replaced defective idler pulley ; used 1 279640 (idler pulley) from stock
Aris S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Fixed a noise by the fan motor, vibrating, test it is working good"
Clayton G.
WASHER WHIRLPOOL WTW8540BW1 Ran self test. Found no fault codes. Units ok. Problem persists. Unit needs lock and control. ; ordrng 1 WPW10619844 (latch) and 1 WPW10643260 (cntrl-elec)
Tim S.
REFRIGERATOR KITCHENAID KSSO42FTX02 Replaced defective service kit
Clayton G.
OVEN WHIRLPOOL WFG550S0HZ0 Unit had bad door hinges. Replaced door hinges unit tests ok.
Gerry Q.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Wash pump replaced unit tested ok; pckd up 1 W11085683 (pump&motor)
Clayton G.
WASHER MAYTAG MVWB765FW0 F7e0F0e3F0e5Unit tests ok. Advised customer power loss will cause this. Unit tests ok.
Enerve B.
DRYER GAS WHIRLPOOL WGD75HEFW0 "Checked out the dryer,founded the failure of the parts listed below.installed from t/s and tested ok; used 1 661570 (belt), 1 W10837240 (BRACKET), and 1 WPW10314173 ("
Felipe T.
KITCHEN WHIRLPOOL JDB1105AWW Ordered hinges and cables; rqstng P&A on 2 WP99003446 (door cable)s and 1 WPW10117484 (support) and 1 WPW10117485 (support) and 1 WPW10118637 (bracket) and 1 WPW10118638 (bracket)
Marc M.
KITCHEN WHIRLPOOL JGS1450FS Unit tested & checked door hinge damaged need door hinge to complete repair.W11226493 /door hinge needed to repair door ; ordrng 2 W11226493s
Tim S.
REFRIG/FREEZER WHIRLPOOL WRS321SDHZ01 Reconnect defrost system connection Ran test heater ok during testSecured defrost thermistor on evaporator coil
Enerve B.
REFRIGERATOR JENN-AIR JFX2897DRM02 "Checked out the ref,founded the failure of the freezer door gasket and the right track. Repaired the freezer door gasket and cleared the track."
Clayton G.
DRYER AMANA NED4655EW1 Adjust door catch.
Damian T.
REFRIG/FREEZER WHIRLPOOL WRS571CIDM01 Replaced ice maker and water valve. Unit ok
Paul D.
WASHER MAYTAG MVWB835DW0 Checked unit found rotor making noise will order .customer had authorization last time out for repair ; ordrng 1 W10754161 (motor rotor)
Tyler S.
M/W OTR UNKNOWN UMV1160CS2 "Bottom of mw cavity is chipping badly. Took pic. Customer spoke with Whirlpool before appointment and was under the impression a tech was coming to confirm a failure so he can get a new one. Customer not aware he has to pay a service fee. Not deeming it unrepairable as it can be fixed with touch up paint, but not what customer wants. Called trade partners, no concession given for anything. Not going any further as customer is not paying us for the visit.; O-emld tckt"
Keyel H.
REFRIG/FREEZER MAYTAG MSD2456GEW Clog drain defrost ice in freezer/ drain.
Stoyan S.
DISHWASHER KITCHENAID KUDS35FXSS9 Ck dw Unable to verify customer complaints Unit works as designed Customer have water softener in the house and using pods with softener inside Advice customer to run dw on cleaning with affresh and to change detergent
Roberto C.
DRYER WHIRLPOOL ESTATE EGD4400WQ0 "Tested and found broken door switch and burn thermal fuse ,,replace both parts run test ok; used 1 3406105 (SWITCH), and 1 WP3392519 (FUSE) from stock"
Matt S.
REFRIG/FREEZER WHIRLPOOL WRS321SDHW02 "Customer complaint, fridge rolls forward when opening the doors. Whirlpool sent him some type of wheel chocks that have sticky tape but they wont stick to his wood floor that has a clearcoat finish. I advised him to go buy 3m double sided tape to use on the chocks or some rubber door stops as this is an installation issue/flooring issue and there is nothing i can do about it. See photo."
Matt S.
WASHER MAYTAG MHW3505FW1 New bellow installed. Working properly.
Keyel H.
REFRIG/FREEZER KITCHENAID KRFC704FPS00 Ice build up on fresh food evap order parts needed. Customer will call kitchen aid.; ordrng 1 W11167902 (EVAP) and 1 W11332011 (CONTROL BOARD )
Stoyan S.
Kitchen KITCHENAID KDTM354DSS5 "REPLACED DEFECTIVE TRACKS AND ADJUSTER ON UNIT/ CHECKED OK., used 1 w11259785, 1 w11259786 and 1 w10546503 from stock"
Damion M.
DISHWASHER KITCHENAID KUDE210XSS9 Check dishwasher but upon arrival I’m unable to verify customer complaint I check found no leak but notice cus is using liquid soap and too much instruct cus left unit working has design..
Jesse F.
REFRIG/FREEZER JENN-AIR JFC2089WEP1 Checked unit. Gaskets sealing and closing o.k...
Enerve B.
OVEN WHIRLPOOL WOD51ECOHB00 "Installed the parts listed below,tested ok"
Kenly S.
RANGE WHIRLPOOL MGR6600FZ1 check and found that the cooktop is a bit peeled and the unit you only have a week that was delivered; ordrng 1 W11032119 (COOKTOP BLACK )
Ken K.
REFRIG/FREEZER WHIRLPOOL WRT3L9SZYW00 "Not cooling..... checked unit poor frost pattern, sealed system issue, est min is 700.00"
Matt S.
REFRIG/FREEZER WHIRLPOOL WRS325FNAM01 Imstalled new diffuser and cleared ice from fc.
Frank C.
COOKTOP JENN-AIR JGC8536ADS Still needs one more part; ordrng 1 74007734 (BASE)
Frank C.
REFRIG/FREEZER WHIRLPOOL WRT311FZDB00 "Noticed condensation on outer cabinet roof. This would indicate a cabinet insulation void. Call into tech line. That want us to replace the freezer door, which I do not believe will solve the issue at all. Ordering door as requested, we will need a concession number first.; ordrng 1 LW10599407 (DOOR), states that autho needed"
Keyel H.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 Washer on fresh food door was missing install washer now opening normal.; used 2 WP487576 (WASHER) from stock
Jerel L.
REF S/S 20 CF WHIRLPOOL WRS571CIDM01 "Gasket on FF section damaged. Liner is damaged on door, does not hold gasket to allow for air tight seal. Needs new door. ; ordrng 1 LW10651576 (dor-fip) and 1 WPW10511975 (nameplate)"
Eddy P.
WASHER MAYTAG MVWC200XW2 "Suspension replaced, recalibrated washer, ran test unit working fine"
Roberto C.
DRYER WHIRLPOOL WGD97HEDW0 Replaced control panel / test ok
Frank C.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 "Unit has low side leak. Needs compressor, evaporator, die drier, compression fittings.. Do not recommend repairing not cost effectivestd refrig sealed sys compressor only (add $75 for freon)"
Jesse F.
REFRIGERATOR KITCHEN AID KFCS22EVMS8 "Replaced shorted icemaker and open water inlet valve...; used 1 W10884390 (ICEMAKER), and 1 WPW10420083 (VALVE-DUAL) from stock"
Marc C.
WASHER MAYTAG MVWC565FW0 Tested unit found shaft of transmission broken off. 2CC on return; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10913953 (actuator) and 1 W11035751 (gearcase)
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 TB- Unit has insufficient incoming water pressure due to faulty supply valve. Advised customer to change valve to resolve issue. No other functional issues otherwise.
Jerel L.
REFRIGERATOR KITCHENAID KBLO36FTX00 Board was faulty. Prescreen sent board. Installed board. Witnessed compressor kick over. Fans running. Allow 24 hours for proper operation.
Kage M.
WASHER MAYTAG MVWB865GW0 "The customer concern was the unit not stating, advise the customer to not over sud the machine unit started and is working as designed no fault codes"
Kage M.
COOKTOP WHIRLPOOL WFG525S0HZ1 "Customer concern was the unit has a stain on the cooktop surface, explained theres no repairs that can be dine after the 30 days unless the unit came like this explained if anything spills on the cooktop to wipe it up right away no repairs to be done at this time"
Felipe T.
DISHWASHER WHIRLPOOL WDT720PADM1 Replaced defective sump and motor assembly. S61361; used 1 WPW10671941 (PUMP & MOTOR) from stock
Robert D.
WASHER MAYTAG MVWB755DW1 Unit has communication issue. Console cant hear control. Ordering console and control. ; ordrng 1 W10812424 (CONTROL) and 1 W10914560 (CONSOLE)
Kenny G.
REFRIGERATOR WHIRLPOOL WRB329DMBW00 Found customer had settings way to high explained customer to keep on 4 which is recommended. And wait 24 hrs to adjust.
Roberto C.
DRYER GAS WHIRLPOOL WGD8620HW0 Needs thermistor ; ordrng 1 WP8577274 (thermistor)
Trevor B.
DISHWASHER KITCHENAID KDTE204GPS0 TB- Installed new sump assy. Tests good.
Damian T.
DRYER WHIRLPOOL LTG5243DQ3 "Replaced drum belt and tension pulley, rechecked functions and unit tested ok."
Ken K.
REFRIG/FREEZER JENN-AIR JFC2290REP00 "Checked door gasket all ok, replaced FC door switch due to sticking; used 1 12002646 (LIGHT SWITCH KIT) from stock"
Efrain R.
REF T/M 21 CFFF WHIRLPOOL WRT511SZDW00 Frz dr was not sealing causing condensation in frz snd fresh food. Advised to raise temp too remove all condensation from both section
Tyler S.
REFRIGERATOR KITCHENAID KBFS25EWMS8 Installed endcap and pantry lid. Wrong rail ordered. ; ordrng 1 WPW10326469 (RAIL-CENTR)
Kage M.
WSH FRT/LOAD MAYTAG n/a "Got a f8e1 and a f8e3 checked and found the unit only has water line connected on the back hot side was capped off explained to the customer it needs to have water at both the valves advise the customer to get a split water line, also advise the customer to use the right amount of soap. Unit working as designed no repairs at this time"
Efrain R.
KITCHEN KITCHENAID KUDS02FSPA3 Found broken straps .repkace new link assy .tested ok no leaks
Roberto C.
WASHER WHIRLPOOL GHW9400PW4 "Needs water valve leaking inside washer; ordrng 1 8182862 (valve,inlet)"
Jerel L.
WSH FRT/LOAD MAYTAG n/a Verified voltage from source. Receiving 120V to main pcb. Unit will not power on. Pcb faulty. ; ordrng 1 W11201282 (BOARD)
Kage M.
DRYER WHIRLPOOL WGD85HEFW1 Customer concern was the unit making a screeching noise ran the unit and found no noise when i tested the unit advise customer to not over load the unit . Unit is working as designed
Roberto C.
DRYER WHIRLPOOL CGM2743BQ0 Clean up lint housing run test ok
Kage M.
WASHER WHIRLPOOL WTW7600XW2 Unit not going into diagnostic; ordrng 1 WPW10211351 (CONSOLE) and 1 WPW10372179 (Main control)
Efrain R.
DRYER WHIRLPOOL WGD85HEFWO Found vent issue causing long time drying .shown to customer
Roberto C.
WASHER MAYTAG MVWX655DW1 Dead washer lid is lock I will take a picture on return date; ordrng 1 W11116592 (cntrl-elec)
Roberto C.
WASHER WHIRLPOOL WTW8500BW0 Needs berring loud on spin 2cc; ordrng 1 W10435302 (bearing)
Tyler S.
WASHER WHIRLPOOL WTW4950XW3 "Tachometer verification failed, shifter is bad. Checked under unit found gearcase oil all over. Needs actuator and gearcase. Customer declined repair due to cost. Paid service call $122.57 by card."
Efrain R.
WASHER WHIRLPOOL CAE2795FQ0 Advise of overloading and off balance load
Efrain R.
REF BOT/MT 24CF KITCHEN-AID KRFC704FPSOO Customer stated we were here for a dr replacement and the ui assy back late January early February. Wanting to know the status of ordrer. At this time temp ok ui is accepting the commands. Oer lisa stii waiting for door pt was order by sam
Marc M.
RAN GS 30 CV WHIRLPOOL WFG320M0BS Unit tested and checked top of range cosmetic damage due to. Poor cleaning see pictures grease and food left on stove top rust forming due to cleaner being used to clean stove. See pics ex plained to cx not covered as per keep and care guide.
Kenny G.
OVEN WHIRLPOOL GFG461LVS Found bake electrode is no good will order ; ordrng 1 WP9758079 (igntr-oven)
Gerry Q.
DISHWASHER WHIRLPOOL KDTE104ESS2 Wash pump replaced from truck stock unit tested ok; used 1 WPW10605057 (
Gerry Q.
RANGE KITCHENAID KSEB900ESS2 Light bulb replaced customer had bulb tested ok
Robert D.
REFRIG/FREEZER WHIRLPOOL KSF26C4XYY03 Replaced compressor. Unit held vacuum fine. Advised cust to allow 24-48 hours for optimal temps before placing product inside. Collected $421.17 via check
Darren S.
REFRIGERATOR KITCHENAID KRSC503ESS01 Found excessive ice build up in fresh food section.. ; ordrng 1 W10316760 (THERMISTOR ) and 1 W11098695 (FAN ASSEMBLY ) and 1 W11172798 (CONTROL )
Efrain R.
REF S/S 21 CF WHIRLPOOL n/a Unit is making ice cust states not fast enough. Frz fan motor running seals ok at this working ok
Jason T.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Made checks” found defective compressor and or leaking evaporator, ordering parts..; ordrng 1 876764 (VALVE ) and 1 W11209866 (COMPRESSOR ) and 1 WPW10313899 (EVAPORATOR )"
Chris H.
REFRIGERATOR WHIRLPOOL WRT311FZDW00 "CH - unit has no frost pattern with compressor running. Surface of compressor is extremely hot, condenser is room temp. symptoms indicate low charge, possible sealed system leak. Unit needs new compressor {WPW10507886}, drier {W10843121}, sealed system tech and extra time on return; ordrng 1 W10843121 (DRIER) and 1 WPW10507886 (COMPRESSOR )"
Marc C.
REFRIG/FREEZER MAYTAG MFI2665XEM7 Frozen drain in freezer i installed drain tube kit defrosted drain hole unit ok; used 1 W10619951 (DRAIN TUBE) from stock
Paul D.
WASHER WHIRLPOOL WTW5000DW1 Check unit found tranny spine worn out washplate also worn out unit doesnt move clothes ; ordrng 1 W10752283 (washplate) and 1 W11035751 (gearcase) and 1 WPW10006384 (drive belt)
Jason T.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 "Made checks” leveled refrigerator door, advisedcustomer temperatures in the the kitchen 82°, units ok..."
Efrain R.
WASHER MAYTAG MVWC415EW2 Hums when spin overheating also splutch kit worn out 2cc; ordrng 1 W10182109 (MOTOR ) and 1 W10721967 (SPLUTCH KIT ) and 1 W1158831 (CAP)
Mike D.
OVEN WHIRLPOOL WEG745H0FS0 Check found broken wire harness replaced found defective control and harness to the valve will order; ordrng 1 W10885069 (cntrl-elec) and 1 W10908899 (HARNESS )
Darren S.
REFRIGERATOR KITCHENAID KRBR109ESS00 Found water turned off .. turn on water .. advance ice maker .. water came in .. machine ok...customer instruct
Darren S.
REF T/M 14 CFFF WHIRLPOOL n/a Install parts
Matt S.
REFRIGERATOR WHIRLPOOL WRF560SEHV00 The mount on the fill cup for the shut off arm was broken and the arm came off. Ordering 4317943 do not have one in van stock right now.; ordrng 1 4317943
Darren S.
REF BOT/MT 19CF MAYTAG MFF2055FRZ00 Found excessive ice build up in freezer.. remove ice .. install part ..machine ok; used 1 w10902214 (THERMISTER) from stock
Moses D.
DISHWASHER KITCHENAID KUDS40FVPA0 Replaced faulty link kit. Spoke to safety 7725062997 said s-code will cover repair for link kit S21614. Also customer needs new console part is discontinued W10249998
Efrain R.
DRYER WHIRLPOOL WGD75HEFWO Vibrating from metal adjust the best i can tested ok
Mike D.
RANGE WHIRLPOOL WEG745H0FS0 Check found touch pad not responding replaced new part was defective will order ; ordrng 1 W10728529 (swtch-memb)
Stoyan S.
RANGE JENN-AIR JGS1450DS1 Replace defective console Test it all op ok
Jason T.
72" BM JENN-AIR JFC2290REM00 "Made checks” found defective compressor, order parts..; ordrng 1 876764 (VALVE) and 1 W10507884 (COMPRESSOR )"
Gerry Q.
DISHWASHER WHIRLPOOL WDP320PADS2 Incoming water was cold spray arms cleaned unit tested ok
Darren S.
REF BOT/MT 22CF KITCHEN AID KRFF302ESS01 Found condensation @ diffuser ... adjust temps .. clean condenser ... customer instruct .. machine ok
Efrain R.
DRYER GAS WHIRLPOOL WGD4800BQ2 Found drum rollers worned out .repkace ok; saved tckt
Keyel H.
REFRIG/FREEZER AMANA ARB9058CW Adjust freezer gasket with heat gun operating normal.
Darren S.
DISHWASHER WHIRLPOOL WDF518SAHM Found E4 error code ... ran cycle .. found no leaks at this time ..
Gerry Q.
OVEN WHIRLPOOL WOC54ECOAS03 Unit tested ok tech clear the code and tested ok run self clean twice ok
Darren S.
REF BOT/MT 19CF WHIRLPOOL n/a Found no air to fresh food section .. clean condenser ... gasket torn on rite side fresh food door ; ordrng 1 W10383615 (THERMISTOR ) and 1 W10460612 (GASKET) and 1 W10464673 (EVAP FAN)
Stoyan S.
D/WASHER UNDCTR KITCHEN-AID KDTM354ESS3 Drain pump damaged during delivery Replace it Unable to test DW is not installed yet ; used 1 WPW10348269 (
Roberto C.
WASHER AMANA NTW4605EW0 Washer machine check ok ...they needs a plumber water backup from drain hose
Marc C.
WASHER AMANA NTW4516FW2 "2CC on return. Inner drum welds broken outter tub rubbed threw top ring ground away; ordrng 1 285565 (agitator assy,comp) and 1 W10371566 (tub) and 1 W10554251 (spin basket) and 1 W10721967 (drive pulley) and 1 W10772621 (screw) and 1 W10913953 (actuator) and 1 W11255272 (GEARBOX) and 1 WP21366 (nut-spaner) and 1 WP389140 (drive block) and 1 WPW10531289 (tub ring)"
Jose R.
WASHER WHIRLPOOL WTW4955HW1 Found faulty control electric..house power good.; ordrng 1 W11256105 (CONTROL ELECTRIC )
Paul D.
WASHER MAYTAG MVWX655DW1 Checked unit found drain hose twisted advised customer to replaced hose not manufacture hose
Jason T.
REFRIGERATOR JENN-AIR JFI2089ATS0 "Made checks” found defective relay overloaded, replaced defective relay overloaded, tested ok...; used 1 WPW10197428 (RELAY OVERLOADED ) from stock"
Kenny G.
REFRIG/FREEZER WHIRLPOOL WRS321SDHZ01 Unit complete cooling loss compressor burning hot and no frost on evaporator... will need sealed system repair. Compressor order. ; ordrng 1 W10507884 (compressor)
Jerel L.
72" BM WHIRLPOOL WRF954CIHM00 SR 7725191707.. ran diagnostic with techline. Main pcb at fault. ; ordrng 1 W11099565 (BOARD)
Kenny G.
KITCHEN WHIRLPOOL MBF1958FEZ01 Found no issues with unit. Working ok
Moses D.
RANGE - ELECTRIC KITCHEN-AID KSEB900ESS3 "Made checks marks on cook top not covered under warranty, cosmetic damage. Advised customer on cleaning with affresh cooktop cleaner"
Darren S.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Install parts
Marc C.
DISHWASHER WHIRLPOOL WDP370PAHB0 Tested unit found dead wash motor and drain pump grinding; ordrng 1 W10876537 (drain pump) and 1 W11025157 (pump&motor)
Robert D.
WASHER WHIRLPOOL WTW4955HW1 "6/25/19 11:32: RD there 6/25 TUE, 11:01 to 11:18,Advised cust on using affresh and where to buy it. There is no issue with unit. Everything test ok."
Marc C.
MICROWAVE O.T.R. WHIRLPOOL WMH31017HZ-02 Tested tested unit found lower door switch holder screw pulled out whole could’ve been mis Machined i installed new lower switch holder tested unit ok concession and parts and labor per whirlpool concession number. Wkx5yxwpl1; used 1 WP8206419 (INTERLOCK) from stock
Jerel L.
WASHER WHIRLPOOL WFW5620HW0 Spoke to techline. Advised cust to make sure clothes were machine washable. No known issues on model with spinning too fast. SR# 7725192715
Kenny G.
REFRIG/FREEZER WHIRLPOOL WRS571CIDM01 Installed all parts good tested ok.
Vincent D.
WASHER WHIRLPOOL WFW72HEDW0 Vd unit needs switch (WPW10448876) 55 hose (W11044558) 20 trap (W10903220) 25 sensor (W11208385) 40)control 350 trip 114.95 labor 135 tax total 799.63 cust declined at this time paid trip 122.57 by check # 528
Jose R.
WASHER AMANA NTW4516FW3 "Found inlet valve passing water when not in use..Replaced valve inlet ,calibrate control and tested unit ok..; used 1 W11210463 (VALVE INLET) from stock"
Ken K.
REFRIG/FREEZER WHIRLPOOL KFCS22EVMS4 "IM arm was stuck, adjusted same"
Gerry Q.
DISHWASHER KITCHENAID KUDS30IXWH A lot of suds in the water advised customer not rinse dishes with regular soap before going into the unit to avoid suds also door gasket replaced unit tested ok tech advised customer that floor under the dishwasher was wet ; used 1 W10300924 (GASKET) from stock
Tim S.
REFRIG/FREEZER WHIRLPOOL WRS571CIHZ01 Compressor seized / w10309988/ Customer calling Lowe’s for new unit
Aris S.
DISHWASHER KITCHENAID KDT3234GBS0 "Check unit is ok, problem is there’s no power to unit, customer need to fixed the power supply and if problem continues then call for service"
Vincent D.
REFRIGERATOR JENN-AIR JS48CSFXDA Vd unit needs power supply (WP67001360) 245 control (WP67006853) 375 trip 114.95 labor 150 tax total 943.58 cust declined paid trip 122.57 by check #3579
Matt S.
REFRIG/FREEZER WHIRLPOOL WRF555SDHV01 "6/25/19 14:21: MA there 6/25 TUE, 14:03 to 14:18,Adjusted door gasket v Working properly."
Vlad C.
REF BOT/MT 19CF WHIRLPOOL n/a Reset main control board. Inspected for proper function. Working fine now.
Tyler S.
WASHER WHIRLPOOL WTW5000DW1 Found faulty lid lock on unit. Replaced with new one from truck stock and calibrated. Tests good. Cleared lid lock code.; used 1 W10838613 (LATCH) from stock
Aris S.
REFRIG/FREEZER WHIRLPOOL JFI2589AES "Fixed a Jammed ice maker arn, if problem continues then need to send the ice maker"
Brian H.
WASHER WHIRLPOOL WTW7000DW3 Found stored F8E1 error code (Long fill). Inspected pressure hose and pressure switch and found loose connection. Tightened connection and secured with zip tie. Ran diagnostics again and found no faults. Ran spin cycle and tested ok. Unit working ok.
Tyler S.
RANGE JENN-AIR JGS1450FS0 "Installed control, oven light fixed. Center fish burner has an issue, flame poofs constantly after it is lit. Called tech-line and tried adjusting burner valve and using burner a couple different ways, still does it. Was advised to replace burner valve. Ordering the orifice holder and burner head to.; ordrng 1 W10552137 (HOLDER-ORF) and 1 W10556376 (BURNR-HEAD) and 1 W11163975 (VALVE-BRNR)"
Vlad C.
WASHER MAYTAG MVWB765FW2 Needs parts...; ordrng 1 W11161960 (AGITATOR (COMPLETE) )
Matt S.
REFRIGERATOR WHIRLPOOL WRT771RWYW01 Ordering a new icemaker. None in van stock. 4317943; ordrng 1 4317943 (icemaker only)
Dennis B.
WASHER MAYTAG MHW6000XW0 Db tested unit unit ran to specs unit needed drain clean out
Tyler S.
WASHER WHIRLPOOL WFW94HEAW0 "Needs drain pump. Pump is located in bottom front on this unit, dryer stacked on top. Needs two men. Customer may replace unit, see sticky notes. Paid $122.57 by chk#6152."
Jerel L.
REFRIGERATOR KITCHENAID KBFS20EVMS11 Found clogged drain. Removed clog. Installed p trap. ; used 1 W10619951 (grommet) from stock
Kage M.
DISHWASHER KITCHENAID KDTE204DSS0 Check and found console not responding customer will not go forward with the repair will replace consul on his own
Trevor B.
DISHWASHER KITCHENAID KDFE104HPS0 "TB- Installed new lower rack. No change in issue. Found right side interior of dishwasher tub caved inwards causing lower rack to bind as its sliding in and out. Tub damage happened either from factory or during transport. Unit is brand new never used. Customer will contact selling dealer (Lowe’s) for unit exchange. If dealer is unwilling to exchange unit, then new tub/frame assembly must be ordered to correct issue.; O-emld tckt"
Darren S.
REFRIG/FREEZER WHIRLPOOL WRS571CIHZ01 Found low water pressure from dispenser .. customer instruct to change water filter ...
Aris S.
DISHWASHER MAYTAG MDB4949SHZ0 "Check the door gasket, the cavity, unit is ok, problem is the floor, is no even."
Felipe T.
OVEN AMANA AGR4230BAW0 Tech line Sr#7725191225. Took pictures of the oven and tech line will submit case to the safety department
Tim S.
WSH FRT WHIRLPOOL WFW9351YW00 Standpipe backing up Plumber required
Vlad C.
WASHER WHIRLPOOL WTW7300DW0 "Found error code f6 e2. Needs parts...; ordrng 1 W10812422 (CONTROL UNIT ASSEMBLY, MACHINE AND MOTOR ) and 1 W10915405 (HARNESS, UI) and 1 W11089547 (ASSEMBLY, CONSOLE FASCIA)"
Efrain R.
DRYER GAS WHIRLPOOL WGD7500GWO Unit came on after 4 time and nothing after that only pt working was the ign called tech support sr7725189810 odering brd hi limit tstat thermistor ; ordrng 1 W1124284 (BRD) and 1 WP3391912 (HI LIMIT) and 1 WP8577274 (THERMISTOR ) and 1 WP8573713 (TSTSAT)
Tim S.
DRYER WHIRLPOOL WED5000DW2 "Replaced defective belt & idler pulley ; used 1 341241 (BELT), and 1 691366 (idler pulley) from stock"
Aris S.
WASHER MAYTAG MVWC415EW2 "Found a bad door latch, install 2 , test it is ; used 1 W10838613 (LATCH) from stock"
Sam C.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Troubleshoot unit failed on electronic control installed a new board control cycle check; used 1 WPW10503278 () from stock
Karl G.
WASHER WHIRLPOOL WTW5000DW1 "KG 6/25 checked washer found tub stuck in sideward position. Tub went off balance causing it to bang around, adjusted tub to proper position. Unit spinning and operating properly.David SR# 7725188802"
Karl G.
WASHER WHIRLPOOL WTW8000DW0 "KG 6/25 checked unit found washer making grinding and clocking noise when turning. Fastened motor rotor, unit still noisy, needs new transmission replacement. Customer will contact MNF to try and get concession for repair. No additional repairs required at this time"
Karl G.
WASHER MAYTAG MVWB765FW1 KG 6/25 checked unit found control not responding and lid switch is not engaging to tested unit through diagnostic mode; ordrng 1 W10810403 (lid lock assy) and 1 W11135392 (cntrl-elec)
Karl G.
WASHER AMANA NTW4516FW3 KG 6/25 checked washer found unit not level causing tub to go off balance then stops mid cycle. Water hoses connected in reverse. Customer has to have installation corrected for proper operation. Washer operating as designed
Karl G.
WASHER MAYTAG MVWC565FW1 KG 6/25 checked unit found power to control bit does not turn on. Needs new control board; ordrng 1 W11162438 (cntrl-elec)
Vlad C.
WASHER AMANA NTW4516FW2 "Reseted main control board. Inspected for proper function. Working fine now. Door lock, Main control board."
Vlad C.
REFRIGERATOR AMANA ASD2575BRW01 "Needs parts...; ordrng 1 WPW10153550 (EXTENSION, DRAIN FITTING)"
Vlad C.
DRYER EL WHIRLPOOL LDR3822PQ2 Part inst. Inspected for proper function. Working fine now.; used 1 WP3392519 (FUSE) from stock
Chris H.
WASHER WHIRLPOOL WFW8620HW1 "CH - unit has goods issue date of 6/6/19 - unit is iw. Customer states that unit was just installed and after running unit, it shook so violently that it cracked a pipe on the wall behind it. Found top lh shipping bolt was left in during installation - the other three shipping bolts were removed. Unit has cosmetic damage to rear of top panel, and stator motor is binding up when drum is rotated. As this is an installation issue that damagd the unit and caused damage to the customer’s plumbing, and unit is within first 30 days from dop, customer is contacting the retailer to resolve - will call in if unit is not replaced by retailer - if repair is required, unit will need new top {WPW10208373}, stator {W11316054}, and rotor {W11314361}."
Vlad C.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 "Needs parts... Any time after 9AM. Tech Please call customer twice b4 arrival.; ordrng 2 WPW10120018 (SLIDE, DOOR)s"
Chris H.
REFRIGERATOR WHIRLPOOL GSS30C6EYY02 CH - customer canceled service
Chris H.
DRYER WHIRLPOOL WGD8500DC4 "CH - found a screw - not from the unit - in blower wheel duct. Blower wheel is broken. Unit needs new blower wheel {WP697772}, motor {W11105178}, and lint screen {W10859086}, extra time on return; ordrng 1 W10859086 (SCREEN) and 1 W11105178 (MOTOR) and 1 WP697772 (BLOWER WHEEL)"
Chris H.
DISHWASHER KITCHENAID KDTE104ESS1 CH - customer met me at the door and said that she told WP cust serv that she is unwilling to pay for service and she believes that servic should be covered despite unit being out of warranty. Customer declined service
Adrian R.
REFRIGERATOR WHIRLPOOL ED20PKXYW01 "Install the freezer door gasket and the door closer, but the refrigerator door gasket is incorrect need to reorder the refrigerator door gasket ; schdld next appmnt for 6/27 THU !"