Near Ocean Township, NJ 07712
Chris H.
Job Details:
01/26/2021
REFRIG/FREEZER KITCHEN AID KRMF706EBS01
"CH - dispenser functioning normally. Ice was clumping together in bin, keeping auger from turning. No excess frost on bin compartment. Advised customer to empty ice bin periodically to avoid clumping issues. Leveled unit to correct for rh rc door swing. Test good, no other functional issues found at this time"
Near Tinton Falls, NJ 07724
Chris H.
Job Details:
01/26/2021
WASHER WHIRLPOOL WTW8000DW1
"CH - installed new inlet valve and dispenser housing - tests good, no leaks detected"
Near Ocean Township, NJ 07712
Tyler S
Job Details:
01/26/2021
WASHER MAYTAG MHW8200FW0
Per pointer #W11025472 needs dispenser service kit. Also bellow has a small tear and detergent cartridge has broken clips. Allow two job counts. TY on return.; ordrng 1 W11254852 (KIT DISPENSER) and 1 WPW10237499 (BELLOW) and 1 WPW10250742 (DRAWER)
Near Brooklyn, NY 11234
Damion M.
Job Details:
01/26/2021
REFRIG/FREEZER KITCHENAID KRFC704FPS01
Check refrigerator and faulty dual evaporator assembly I defrost ice built up installed new evap assembly and control broad check left unit working as design...
Near Phillipsburg, NJ 08865
Frank G.
Job Details:
01/26/2021
WASHER WHIRLPOOL WTW5105HW
Ran diagnostics and recalibrated control...no error codes stored in the computer
Near Wanamassa, NJ 07712
Chris H.
Job Details:
01/26/2021
REFRIGERATOR MAYTAG MFI2670XEM4
CH - rescheduled ; saved tckt
Near Queens, NY 11417
Damian T.
Job Details:
01/26/2021
WASHER WHIRLPOOL CAE2743BQ0
"Checked and found unit had a defective drain pump. Replaced drain pump, rechecked functions, ran diagnostics and unit tested ok. ; used 1 WPW10276397 (PUMP ASSY-DRAIN) from stock"
Near Queens, NY 11102
Damian T.
Job Details:
01/26/2021
DRYER WHIRLPOOL CGM2745FQ0
"Checked unit, functions and found no issues. Exhaust temperature registering a cutoff high temperature of 167* and low cycle on temperature of 112*. Unit working as designed at this time."
Near Queens, NY 11414
Damian T.
Job Details:
01/26/2021
RANGE WHIRLPOOL KSGG700ESS1
Checked and found unit has a defective oven spark board. ; ordrng 1 W10860916 (module-spk)
Near Queens, NY 11105
Damian T.
Job Details:
01/26/2021
WASHER WHIRLPOOL WFW9250WW01
Checked and found dispenser hose torn causing unit to leak. Also recommend replacing bellow and drain pump due to current condition of parts. ; ordrng 1 W11366227 (DISPENSER HOSE) and 1 WPW10381562 (bellow) and 1 WPW10730972 (pump-water)
Near New York, NY 10029
Clem S.
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL KBFS20EVMS0
"Replaced defective relay ,test good. Apt 3K"
Near Vernon Township, NJ 07422
Clayton G.
Job Details:
01/26/2021
WASHER MAYTAG MHW6630HW0
Replace listed parts unit test OK
Near Brooklyn, NY 11234
Damion M.
Job Details:
01/26/2021
WASHER MAYTAG MVWP575GW0
check washer again with tech line and found faulty spin winding in the control ...need part pls order thank you..File #7729837397; ordrng 1 W11411581 (CONTROL)
Near Queens, NY 11102
Damian T.
Job Details:
01/26/2021
WASHER WHIRLPOOL WTW5000DW1
"Arrived to evaluate washer that client said was already diagnose for an electronic control board by 2 technicians previously. Contacted office and was informed that our company was there and diagnose for an electronic control board but due to roach infestation of unit, replacement part was not installed. ; ordrng 1 W11116590 (cntrl-elec) and 1 W11307244 (latch)"
Near Glen Rock, NJ 07452
Roberto C
Job Details:
01/26/2021
WASHER WHIRLPOOL WFW92HEFU0
Cartridge getting water inside; ordrng 1 W10250743A (dispenser) and 1 W11096092 (sensor)
Near New York, NY 10028
Adrian R.
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRT111SFDM04
"Replace the filter drier and a access valve, leave working. But the drain pan shouldve been ordered because its broken so the filter dryer was taken out of the box that comes with the compressor.; ordrng 1 W11035419 (EVAPORATOR DRIP PAN)"
Near Woodland, NJ 08088
Marc C
Job Details:
01/26/2021
MICROWAVE WHIRLPOOL KMHS120ESS6
Installed interlock kit and fuse tested unit ok
Near Queens, NY 11379
Darren S.
Job Details:
01/26/2021
WALL OVEN WHIRLPOOL JMW3430DS1
Error code f2e1 ..; ordrng 1 W11236885 (UI)
Near Medford, NJ 08055
Marc C
Job Details:
01/26/2021
WASHER MAYTAG MVW6230HW1
tested unit drain wash drain spin normal opperating sounds unit working as designed
Near Evesham, NJ 08053
Marc C
Job Details:
01/26/2021
DRYER WHIRLPOOL WTW4816FW2
Replace dryer maintenance kit worn out rollers; used 1 4392065 (Repair Kit) from stock
Near Evesham, NJ 08053
Marc C
Job Details:
01/26/2021
WASHER MAYTAG MVWB880BW0
Lock issues and Error between main control and user interface; ordrng 1 W10763749 (cntrl-elec) and 1 WPW10521061 (console) and 1 WPW1061984 (LOCK)
Near Queens, NY 11365
Kenny G
Job Details:
01/26/2021
REFRIG/FREEZER KITCHEN AID KRSC703HPS
Installed both ice maker and plastic shim. Tested ok
Near Brooklyn, NY 11218
Kage M
Job Details:
01/26/2021
RANGE AMANA AGG222VDW4
Installing let you know working as designed
Near New York, NY 10029
Clem S.
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL KBFS20EVMS0
Found seal system leak on low side . Customer declined parts .
Near New York, NY 10002
Adrian R.
Job Details:
01/26/2021
MICROWAVE WHIRLPOOL KMCS3022GSS1
Check and found that the display board is defective. This microwave is not serviceable.
Near Passaic, NJ 07055
Efrain R.
Job Details:
01/26/2021
WASHER MAYTAG MHW6630HWO
Replace dispenser and handle ok.
Near Queens, NY 11354
Kenny G
Job Details:
01/26/2021
OVEN WHIRLPOOL WFG540H0ES1
Found no issues with unit. Customer was baking and food spilled causing smoke. Customer must wipe down oils and let it burn out
Near Ridgewood, NJ 07450
Roberto C
Job Details:
01/26/2021
DRYER WHIRLPOOL WED9470WW1
Wont start needs control ; used 1 WP3392519 (FUSE) from stock
Near Queens, NY 11354
Kenny G
Job Details:
01/26/2021
RANGE WHIRLPOOL WFE520S0FS0
Tested oven and its working as designed. No issues. ; saved tckt
Near Neptune City, NJ 07753
Tyler S
Job Details:
01/26/2021
WASHER WHIRLPOOL MVWB765FW1
"Found no issues with unit, collected $133.23 by check."
Near Lumberton, NJ 08048
Marc C
Job Details:
01/26/2021
OVEN WHIRLPOOL KFGD500ESS04
Replaced upper oven bake igniter tested unit OK no other issues at time of service One igniter installed only
Near Westampton, NJ 08060
Marc C
Job Details:
01/26/2021
LAUNDRY WHIRLPOOL MVW7232HW0
Tested unit no trouble codes and diagnostics found loose rotor bolt causing knocking I tighten bolts tested unit OK tile floor under washer slippery and dirty causing unit to go out of balance and high speed spin
Near Neptune City, NJ 07753
Tyler S
Job Details:
01/26/2021
RANGE KITCHENAID KSGG700ESS0
Unit needs new control panel.; ordrng 1 W10814133 (BEZEL KIT) and 1 W10909669 (PANEL)
Near Mount Holly, NJ 08060
Marc C
Job Details:
01/26/2021
OVEN WHIRLPOOL MGR6772BDS
Installed upper and lower bake ignitors tested both ovens bake 350 unit OK paid in full
Near Queens, NY 11373
Darren S.
Job Details:
01/26/2021
REFRIG/FREEZER MAYTAG MFF2055FRZ00
Found excessive ice build up in freezer.. stopped fan ..Remove ice from fan .. adjusted thermistor... clean condenser ... customer instruct... machine ok
Near Staten Island, NY 10314
Aris S.
Job Details:
01/26/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0
"Found a bad ( broken) adjustedr, install one test it is working properly ; used 1 W10712395 (ADJUSTER) from stock"
Near New York, NY 10026
Clem S.
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL WRS321SDHZ00
"Replaced defective valve ,test good"
Near Queens, NY 11372
Darren S.
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL KRFF300ESS01
As per customer ... getting a new unit
Near Village of Pelham, NY 10803
Lewis G.
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL WRS571CIHZ01
Replaced parts that were ordered tested unit also balanced out unit with customer unit is repaired
Near New York, NY 10025
Clem S.
Job Details:
01/26/2021
WASHER WHIRLPOOL WFC7500VW1
Replaced part .test good
Near Queens, NY 11358
Kenny G
Job Details:
01/26/2021
DRYER WHIRLPOOL WGD87HEDW1
Replaced both thermistor and igniter and tested ok
Near Warwick, NY 10990
Clayton G.
Job Details:
01/26/2021
REFRIGERATOR KITCHENAID KRFF507HPS02
Replaced all listed parts unit tests OK
Near Greene Township, PA 18325
Jose R
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRT311FZDW01
tech installed compressor and tube Not able to complete job need ..Ned to additional equipment and parts; ordrng 1 876764 (valve) and 1 W10843121 (filter dryer)
Near Mount Kisco, NY 10549
Marc M
Job Details:
01/26/2021
DISHWASHER WHIRLPOOL WDTA50SAKZ0
Part installed and tested ok.
Near The Bronx, NY 10461
Marc M
Job Details:
01/26/2021
RANGE WHIRLPOOL WFG320M0BB2
Unit tested and checked no issues at time of app. Spent quality time with unit no error codes unit working well.
Near New York, NY 10011
Clem S.
Job Details:
01/26/2021
WASHER WHIRLPOOL WFW9151YW00
"Replaced part,test good"
Near Queens, NY 11369
Darren S.
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00
Install parts.. sealed cavity liner with silicone... remove ice .. customer instruct
Near The Bronx, NY 10456
Marc M
Job Details:
01/26/2021
RANGE WHIRLPOOL WFG320M0BS3
Handle back ordered and the screws are in correct reorder correct screws and ordering ignitor as well and erc to complete repair; ordrng 1 W10894054 (HANDLE) and 1 W11126814 (ERC) and 1 W11176454 (IGNITOR) and 2 W11428245 (HANDLE SCREWS )s
Near New York, NY 10023
Clem S.
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRT549SZDM01
"Found intermittent control operation ,order parts ; ordrng 1 W11353813 (CONTROL BOX ) and 1 W11438736 (SENSOR)"
Near Staten Island, NY 10312
Keyel H
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL MRT118FFFH01
Install parts pull vacuum charge frost pattern check ok.
Near Yonkers, NY 10705
Lewis G.
Job Details:
01/26/2021
WASHER MAYTAG MVW7230HW0
Replaced lead strike and also remove broken piece from lock that was jammed inside the lock tested unit everything is working properly unit is repaired
Near New York, NY
Darren S.
Job Details:
01/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0
Look at invoice # 904590 .. for correct info and part need to be ordered ... unit is accessible now ..; saved tckt
Near Wanamassa, NJ 07712
Chris H.
Job Details:
01/26/2021
WASHER WHIRLPOOL MHW6000XG2
CH - rescheduled with 2 techs; saved tckt
Near Asbury Park, NJ 07712
Chris H.
Job Details:
01/26/2021
REFRIG/FREEZER JENN-AIR JFFCC72EHL02
"CH - customer showed receipt with dop of 1/14/21. Unit has cosmetic damage to lh rc door and fc door. Unit needs new fc door {W10849519}, lh door {W11466513}, ui {W11262313}, 2 job count on return ; ordrng 1 W10849519 (FC DOOR) and 1 W11262313 (UI) and 1 W11466513 (LH DOOR)"
Near Princeton, NJ 08540
Jason T
Job Details:
01/26/2021
REFRIGERATOR JENN-AIR JF42NXFXDE02
Replaced defective led light modules tested ok...; used 4 W10908166 (LED LIGHT) from stock
Near Warwick, NY 10990
Clayton G.
Job Details:
01/26/2021
WASHER MAYTAG MVW7232HW0
F3-e37-42ct on return. Unit needs slider and clutch. Customer to remediate plumbing. To make sure we dont have a clogg or symphon effect during cycle. Unit also has bad cold water fill valve. No ETA on part can be given.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10915700 (stator) and 1 W10915701 (rotor) and 1 W11165546 (WATERVALE)
Near Monroe, NY 10950
Clayton G.
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRF535SMHZ01
Reinstall icemaker arm. Remove ice from bottom drawer. Unit test OK
Near Montague, NJ 07827
Clayton G.
Job Details:
01/26/2021
WASHER AMANA NFW5800HW0
0-2Long drain code. Unit is hard fixed into plumbing. This is liking causing drain issue. Advised customer to to install drain tube from washer in a 2in vented stand pipe.
Near Middlesex, NJ 08846
Antonio
Job Details:
01/26/2021
N/A N/A WRS325FDAB06
Customer lost power in the houseUnable to determine the issueCustomer will call back when the power is restored ; saved tckt
Near Wayne, NJ 07470
Ken K
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL WRF767SDHZ00
Replaced damper control due to making noise
Near Farmingdale, NJ 07727
Tyler S
Job Details:
01/26/2021
WASHER MAYTAG MVW7232HW0
Found cold and hot hoses reversed. Corrected. Also dropped right front leveling foot to make unit more level and educated customer on proper loading. Unit checks good.
Near New York, NY 10038
Adrian R.
Job Details:
01/26/2021
WASHER AMANA NTW4516FW3
"Check and found that this washer is working as designed, but the customer have the drain hose draining inside the toilet bowl which causes the water to drain back out when filling. The customer is going to"
Near New York, NY 10010
Eddy P.
Job Details:
01/26/2021
WASHER MAYTAG MHW7100DW0
Reset washer ran test unit is working fine now. No more issues recalibrate washer Customer wants office to bill over phone.
Near New York, NY 10002
Eddy P.
Job Details:
01/26/2021
LAUNDRY WHIRLPOOL NTW4516FW3
Reset washer ran test found customer has no hot water to the unit. Washer is ok advised customer
Near New York, NY 10002
Eddy P.
Job Details:
01/26/2021
WASHER WHIRLPOOL MHW6630HC0
Sr # 7729834016 spoke to JK. Leak is being caused by the tempo of the motor stator needs to be replaced ; ordrng 1 W11314657 (STATOR SCREW) and 1 W11354542 (STATOR )
Near Princeton, NJ 08540
Jason T
Job Details:
01/26/2021
DISHWASHER JENN-AIR JDB9000CWP3
"Instructed customer rinse aid assembly, tested ok..."
Near Harrison, NJ 07029
Gabino P
Job Details:
01/26/2021
WASHER WHIRLPOOL CAE2745FQ0
Found over load reset main board and check ok
Near New York, NY 10009
Eddy P.
Job Details:
01/26/2021
WASHER WHIRLPOOL NTW4516FW0
"Washer is working fine but customer is jamming cloths in the drum and overloading the washer some load dont drain as easily, advised him with dry cloths could can fill the drum without jamming in more clothes , place is a barbershop ????"
Near Harrison, NJ 07029
Gabino P
Job Details:
01/26/2021
DRYER ELECTROLUX EFDE317TIW1
Need touch panel board ; ordrng 1 5304510358 (Main board)
Near Holmdel, NJ 07733
Jason T
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL KRFC302ESS00
"Made checks found defective door, customer wants time to think over..."
Near Old Bridge, NJ 08857
Jason T
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM00
"Customer is having unit replaced, instructed customer..."
Near East Brunswick, NJ 08816
Jason T
Job Details:
01/26/2021
DISHWASHER JENN-AIR JDTSS244GS0
"Replaced defective track assembly, tested ok...; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Near Queens, NY 11360
Kenny G
Job Details:
01/26/2021
DISHWASHER WHIRLPOOL MDB4949SDH3
Found drain issue was caused by kinked drain hose. Suggested customer have plumber look at ways to correct this. Drain hose not original
Near Howell Township, NJ 07731
Chris H.
Job Details:
01/26/2021
DRYER ROPER RGD4516FW0
CH - installed new timer tests good
Near Edison, NJ 08837
Moses D
Job Details:
01/26/2021
RANGE WHIRLPOOL WFG525S0JZ0
Replaced faulty vent and trim. Tested ok
Near Linden, NJ 07036
Moses D
Job Details:
01/26/2021
M/W OTR WHIRLPOOL n/a
Replaced faulty interlock assembly. Tested ok ; used 1 W11244495 (INTERLOCK) from stock
Near Queens, NY 11360
Kenny G
Job Details:
01/26/2021
RANGE - GAS WHIRLPOOL WFG745H0FS1
Installed part job completed.
Near Queens, NY 11361
Kenny G
Job Details:
01/26/2021
WASHER WHIRLPOOL LTG5243DQ
Found loose panel corrected issue. Tested good
Near Union, NJ 07083
Efrain R.
Job Details:
01/26/2021
DISHWASHER WHIRLPOOL KDTE204GPS0
No motor movement oull unit out and ck if voltage is present .no voltage ordering control.; ordrng 1 W11305303 (CONTROL )
Near Branchville, NJ 07826
Clayton G.
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRX735SDHW01
Replace listed parts unit tests OK control core in tote
Near Watchung, NJ 07069
Jesse F
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS03
"Replaced Orion board, main control board, both f.f. door user interfaces, and dispenser plate..."
Near Fanwood, NJ 07023
Jesse F
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL WRS342FIAM02
Interior light panels out. O&i parts...; ordrng 2 WPW10515057 (light)s and 1 WPW10515058 (light) and 1 WPW10518959 (cntrl-elec)
Near Hillsborough Township, NJ 08844
Jesse F
Job Details:
01/26/2021
REFRIG/FREEZER KITCHEN AID KSSC42QVS03
Evaporator fan motor laboring...main control board and evaporator fan motor needed. O&i parts. Repair per service pointer W10802724C. 2 count on return...bring ladder...; ordrng 1 EDR3RXD1 (water filter) and 1 W10789107 (cntrl-elec) and 1 W10822580 (motor-evap)
Near Edison, NJ 08817
Jesse F
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00
"R/s f.f. door needed, busted @ bottom(see picture on SD-Mobile). O&i parts...; ordrng 1 LW10858417 (dor-fip) and 1 W11178521 (NAMEPLATE ) and 1 WPW10470155 (cam-door)"
Near Winfield, NJ 07036
Jesse F
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL WRF560SEYW01
"Replaced door gaskets, mullion, and added shims. Also found both doors needed, busted/cracked @ lower hinge area(see pictures on SD-Mobile). O&I parts, 2 count on return...; ordrng 1 LW10353181 (dor-fip wh) and 1 LW10557489 (dor-fip) and 1 W11178521 (NAMEPLATE ) and 1 WPW10470155 (cam-door)"
Near North Arlington, NJ 07031
Gabino P
Job Details:
01/26/2021
DRYER WHIRLPOOL MGDC400BW2
Replace motor blower and rollers and check ok.
Near Westwood, NJ 07675
Tim S
Job Details:
01/26/2021
RANGE WHIRLPOOL WEG745H0FS0
Replaced defective door hinges
Near Queens, NY 11361
Kenny G
Job Details:
01/26/2021
REFRIGERATOR WHIRLPOOL n/a
Unit needs two led modules. One of them is 211.00 customer decided its too expensive to do repairs.
Near Lyndhurst, NJ 07071
Gabino P
Job Details:
01/26/2021
WASHER WHIRLPOOL MHW6630HW1
Replace water valve and check ok.; used 1 W11316256 (Valve i) from stock
Near Cliffside Park, NJ 07010
Gabino P
Job Details:
01/26/2021
WASHER WHIRLPOOL WTW4816FW2
Found code F3E1 F0E2 reset main board and customer must replace drain home
Near Cliffside Park, NJ 07010
Gabino P
Job Details:
01/26/2021
WASHER MAYTAG MVWX655DW2
Found over load code reset main board and check ok temperature ok.
Near Nyack, NY 10960
Tim S
Job Details:
01/26/2021
30' FDBM WHIRLPOOL WRF560SEHZ00
Replaced defective ice maker; used 1 4317943 (ICEMAKER) from stock
Near New York, NY 10022
Eddy P.
Job Details:
01/26/2021
WASHER/DRYER MAYTAG MGT3800TW1
Timer replaced ran test washer is advancing fine no more issues
Near Tobyhanna, PA 18466
Jose R
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL WRF993FIFM00
Found excessive frost on RC evaporator and cover..; ordrng 1 W10889841 (cover-evap)
Near Queens, NY 11427
Mike D
Job Details:
01/26/2021
WASHER WHIRLPOOL WTW7000DW4
Check found no problem the unit at this time operating as designed customer complaint of whites residue on clothing advise customer white residue is lint instruct customer they need to use the dryer in order to remove the lint of the clothing unit checked ok
Near Wayne, NJ 07470
Ken K
Job Details:
01/26/2021
REF BOT KITCHEN AID KSSC36FKS01
"Water leaking downstairs, checked unit parts installed are ok, moved unit out no leak found, look like the leak is coming from the water line feeding the unit"
Near Roselle Park, NJ 07204
Moses D
Job Details:
01/26/2021
RANGE KITCHENAID KSGG700ESS0
Made checks found burners wont light intermittently. Ordering parts ; ordrng 1 W11050467 (IGNITER ) and 1 W11195007 (IGNITER ) and 1 W11220383 (IGNITER ) and 4 W11241230 (SCREW)s and 2 W11447374 (IGNITER )s and 1 WPW10256028 (BURNER HEAD ) and 1 WPW10475149 (SPARK MODULE )
Near Allenwood, NJ 08720
Tyler S
Job Details:
01/26/2021
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00
"Replaced control, still having same issue. Nothing runs except evaporator fan. Voltage coming out of main board, per tech-line replace wire harness in back with power cord. SR#7729834397; ordrng 1 W10633276 (HARNESS)"
Near Livingston, NJ 07039
Stan F
Job Details:
01/26/2021
DISHWASHER KITCHEN AID KDPE234GBS0
Installed upper adjusters ok.also customer about dishwasher magic cleaner .
Near Effort, PA 18330
Jose R
Job Details:
01/26/2021
WASHER WHIRLPOOL MVW6200KW0
Tested unit found no fault codes..checked inner drum and wash plate for defects none found..instructed customer on loading and cycle selections for best results..unit all ok