Local Reviews
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Clayton G.
DRYER WHIRLPOOL WED5000DW2 Unit has bad leg on the heater leg. This is from the house. Part listed sent to customer.
Clayton G.
KITCHEN KITCHENAID KICU509XBL00 Replace listed parts your tests OK
Clayton G.
DISHWASHER WHIRLPOOL WDF520PADM7 4-3Customer states unit is smoking. Found heater cover in calcium. Customer explained previously hard water will cause dishwasher failure. Per whirlpool recommendations customer needs water softener to decrease mineralization in their water before getting to dishwasher. Customer advised again part failure or operational failure due to hard water is not cover. No failures in codes or selftest. Unit operates as designed. Advised customer heater element covered in an 1/8 inch of calcium. This will cause smoking and burning smell when unit tries to heat the water and dry the dishes.
Clayton G.
WASHER WHIRLPOOL GHW9400PW4 Customer now has bad inner and outer tub and will need additional listed parts below. As well as the three parts already ordered for the drain issue. This will require two men and three counts. Due to the install and size of the job.Customers new claim #41781486 for tub issue. Cg + fg; ordrng 1 W10772607 (tub-outer) and 1 W10772618 (tub-outer) and 1 WP8182119 (bellow) and 1 WP8182650 (pulley) and 1 WPW10269756 (basket) and 1 WPW10388414 (belt)
Trevor B.
OVEN KITCHENAID KSGB900ESS0 TB- Tested oven temperatures and found no issues at this time. Referred customer back to use and care guide for more troubleshooting information. Unit functions are working as designed at this time. Paid service charge $125.76 by check #6295.
Trevor B.
WASHER WHIRLPOOL WFW6620HC0 TB- Installed new console assy. Tests good.
Trevor B.
OVEN JENN-AIR JJW2430DS01 TB- Installed new console assy. Tests good.
Ken K.
REFRIG/FREEZER WHIRLPOOL WRX735SDBM00 "Checked unit not making ice, display not working, installed spacer on left side RC door due to not hitting the switch ; used 1 WP2177331 (SPACER) from stock"
Damion M.
DRYER WHIRLPOOL WHD560CHW1 Check dryer and found unit not power- in on I check I’m getting 215 volts at the control but still not turning need parts...; ordrng 1 W11331944 (CONSOLE) and 1 W11418861 (CONTROL)
Brian H.
RAN EL 30 SC WHIRLPOOL WFE505W0JS0 "Replaced parts. Working ok. Customer is not satisfied and is insisting the oven door and the drawer below do not line up perfectly. I explained that up to a 1/4” difference is perfectly acceptable and i do not believe the difference is at all close to that (please see photo). Customer states he is going to call whirlpool and request a new unit. My statement in reply was that in my professional opinion this oven is in perfect working order with zero issues at all including cosmetic, installation, or anything else."
Damion M.
DRYER MAYTAG MGD5870TW0 Check dryer and found faulty thermal fuse not working unit not getting hot I installed design ; used 1 WP3392519 (FUSE) from stock
Aris S.
REFRIG/FREEZER KITCHEN AID KRMF706ESS01 "Reset the control board.fixed a Jammed dispenser door, test it, is working normal"
Elmer A.
WASHER MAYTAG MVWC565FW0 "Damaged gearcase leaking oil, 2count.; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11161960 (agitator) and 1 WPW10006384 (drive belt)"
Wayne L.
DRYER GAS WHIRLPOOL WGD5000DW Check unit door switch is broken and need to be replaced ; ordrng 1 WPW10569603 (DOOR SWITCH )
Aris S.
OVEN WHIRLPOOL WFC310SOEW3 "Fixed a loose connection by, the control, and wire harness.test it is working good"
Aris S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Fixed the water filter, test it is working good, reset control board, test it is working good , ( customer is not home)"
Enerve B.
REFRIG/FREEZER WHIRLPOOL WRT111SFDMC4 "Checked out the ref,founded the failure of the parts listed below,will order.; ordrng 1 2303825 (ADAPTIVE,DEF) and 1 W10465171 (KNOB) and 1 W10486828 (FRONT C) and 1 W11299027 (FLAPPER)"
Aris S.
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Customer need the mead drawer, and holder, but , she refused to fixed."
Clayton G.
WASHER MAYTAG MVWB765FW3 Needs lid.; ordrng 1 W11259006 (LID)
Aris S.
WALL OVEN KITCHEN AID KFGD500ESS01 "Found a bad igniter, install one test it is working good ; used 1 12400035 (igniter) from stock"
Tim S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 Reconnected coupler to water on the doorTested
Jason T.
REFRIG/FREEZER WHIRLPOOL WRS321SDHW01 "Made checks” called tech line, instructed to replace bail arm, ordering part..; ordrng 1 W10889530 (BAIL ARM)"
Tim S.
DRYER WHIRLPOOL WGD5620HW0 Needs vent grill cleaned.
Jason T.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Made checks” found defective UI and main board & defrost thermostat, ordering parts instructed customer to manually defrost unit before repairs..; ordrng 1 W11036562 (UI BOARD ) and 1 W11109595 (HARNESS FAN WITH THERMOSTAT ) and 1 WPW10675033 (MAIN BOARD )"
Gerry Q.
D/WASHER UNDCTR JENN-AIR JDB9000CWP Transport wheels replaced unit tested ok; used 2 W10195416 (TRANSPORT) from stock
Gerry Q.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Soap dispenser replaced unit tested ok
Gerry Q.
DISHWASHER KITCHEN AID KDTE254ESS2 Rack replaced unit tested ok customer also complaint of a tine row also rusted will contact insurance for replacement
Gabino P.
DRYER MAYTAG MGDB835DW3 Replace fuse and and check ok.; used 1 8573713 (cutoff-tml) from stock
Gabino P.
DRYER WHIRLPOOL WGD7500GW0 Cleaning inside and replace LACHT and safe to use cath fire Litle be is ok wires all ok.; used 1 279570 (LATCH) from stock
Brian H.
D/WASHER UNDCTR KITCHEN-AID KDTE234GPS0 "Diagnosed faulty pump W11085683, ACU W11305303, sensor W11084121, spray arm W11101428, spray arm WPW10448645. Order parts; ordrng 1 W11084121 (SENSOR) and 1 W11101428 (ARM) and 1 W11305303 (ACU) and 1 WPW10448645 (ARM)"
Gabino P.
WASHER WHIRLPOOL WTW4816FW2 Found code F8E1 reset main control and check ok.
Gabino P.
WASHER WHIRLPOOL WTW4816FW2 Adjust legs and tested load and check ok.
Brian H.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Observed F1E6 error code (magnetron), and F4E1 (ACU). Diagnosed faulty magnetron W11346197 and acu W11110951. All other components confirmed to be working through diagnostics. Order parts. Oven cart on return ; ordrng 1 W11110951 (ACU) and 1 W11346197 (MAGNETRON )"
Efrain R.
WASHER MAYTAG MVWX655DW0 Replace all ors tested ok
Damion M.
WASHER WHIRLPOOL CHW9150GW0 Check washer unit not going into high spin need motor control...; ordrng 1 WPW10384849 (cntrl-elec)
Efrain R.
DISHWASHER WHIRLPOOL WDT750SAHZO Found no motor action pull unit and ck for 110v ok repkug and working.; used 1 W10195416 (TRANSPORTWHEEL) from stock
Jerel L.
RANGE - GAS KITCHENAID KGSC308LSS0 SR# 7726863278 unit needed to run end of sequence operation after board installation to remove f1e3. Performed end of sequence. Unit check ok
Aris S.
REFRIG/FREEZER KITCHENAID KSC24C8EYY02 Need parts; ordrng 1 4387444 (evap repar) and 1 W10309988 (compressor) and 1 WPW10643261 (evaporator)
Jerel L.
ICEMAKER WHIRLPOOL MBF1958DEM00 "Original icemaker not cycling. Installed new icemaker, icemaker cycled and brought in water. ; used 1 W10884390 (ICEMAKER) from stock"
Aris S.
REFRIGERATOR WHIRLPOOL WSR57R18DM01 Need parts; ordrng 1 W11125124 (compressor)
Trevor B.
COOKTOP KITCHENAID KGCD807XBL02 "TB- Unit has multiple issues. Glass cooktop cracked. Front right burner ignitor not sparking correctly. All burner head mounting screws are rusted and seized to orifice holders. Downdraft fan switch knob keeps breaking. Unit needs replacement burner heads, orifice holders, fan switch, grommet and knob, cooktop glass, cooktop glass seal, and mounting screws. Burner heads, orifice holders, cooktop glass and seal covered by extended parts warranty. Customer responsible for cost of replacement fan switch, grommet and knob and total labor to replace parts. Gave customer estimate for repair. Asked customer how she would be paying for service charge ($125.76) and customer said that she is not paying for anything. Customer was advised prior to service call of c.o.d charges and was told by technician upon arrival that there would be a minimum charge of $117.95 + tax. At the end of service call when estimate was put together, customer refused to pay for service.
Kenly S.
REF T/M 19 CFFF WHIRLPOOL WRT549SZDM01 install the refrigerator door gasket with a p
Enerve B.
REF T/M 14 CFFF WHIRLPOOL WRT104TFDW01 "Checked out the ref,founded the failure of the drain line blockages.Repaired the drain line,tested ok"
Gabino P.
WASHER MAYTAG MVWC465HW2 3 cct need transmission etc is broken ; ordrng 1 W10528947 (hub) and 1 W10836692 (agitator) and 1 W10913953 (ACTUATOR ) and 1 W10919191 (WASH PLATE ) and 1 W11035747 (GEARCASE ) and 1 W11223765 (SCREWS )
Jesse F.
REFRIGERATOR WHIRLPOOL n/a Per tech notes Cust stated unit was already serviced
Tyler S.
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 Installed parts. Reset filter. Advised customer to mark down 6 months on calendar for next filter change.
Efrain R.
DRYER EL AMANA NED4655EW1 "Too much soace between drumand bulk head..per tech support ; ordrng 1 349241T (support,roller) and 1 W10899578 (DRUM) and 1 W11178667 (BULKHEAD)"
Robert D.
RANGE WHIRLPOOL WFG775H0HZ0 Unit is working as intended. Cust had a few questions regarding convection. Verified convection motor operation. Educated cust. No issue.
Marc C.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 Adjusted feet to level fresh food and freezer doors unit ok
Marc C.
WASHER WHIRLPOOL WGT4027HW0 Tested unit found tub wobbling is normal design of suspension rods tub moving back-and-forth tested unit and diagnostics no trouble codes found unit working as designed
Efrain R.
REFRIGERATOR KITCHENAID KRFF507HPSOO "No lites in frz and,eft and right sides up section in fresh food section.; ordrng 2 W10908166 (LED LITES)s and 2 W11205082 (LITES)s and 1 W11205083 (FRZ LITE) and 1 W11224256 (BRD)"
Marc C.
DRYER WHIRLPOOL WGT4027HW0 Tested unit found tub wobbling is normal suspension rods advise customer that it is normal for the top to move back-and-forth on the suspension rods unit working as designed no codes in diagnostics
Jesse F.
REF BOT WHILPOOL WRT318FZDM02 "Replaced control box assembly and f.f. thermistor. Also modified styrofoam diffuser for proper air flow across thermistor. Adjust and instruct customer on control settings. Customer has an account, they are to be billed, see Kathy...; used 1 W10838965 (THERMISTER), and 1 W11353813 (CONTROL BOX) from stock"
Robert D.
WASHER AMANA NTW4516FW2 Unit was DOA upon arrival. Inspected connections at control and reset power. Full response from unit. No faults via diagnostics. Checked each operation and everything test ok. No further issue.
Jerel L.
DISHWASHER KITCHENAID KDPE334GPS0 "Sump motor faulty, not distributing water correctly. Needs to replace.; ordrng 1 W11162733 (SUMP) and 1 WPW10531320 (PUMP)"
Jerel L.
WASHER WHIRLPOOL WFW9600TW01 Baffle is broken. Needs new; ordrng 1 WP8182233 (BAFFLE)
Enerve B.
REFRIG/FREEZER WHIRLPOOL WRT519SZDM05 "Checked out the ref,founded the failure of the sealed system compressor,will order.; ordrng 1 2212848 (TUBE,PROCESS) and 1 W10843121 (DRIER.) and 1 WPW10507886 (COMPRESSOR)"
Jesse F.
REFRIGERATOR KITCHENAID KRFC604FSS00 Unit has leak. Called tech line(SR# 7726917238). Freezer evaporator needed per service pointer W11098465. Also check lock rings for leaks as well. O&i part. 3 count...; ordrng 1 W11035643 (evaporator)
Marc C.
DISHWASHER WHIRLPOOL WDF540PADM3 Installed front panel and grill retainers tested unit OK
Omar S.
WASHER WHIRLPOOL WFW75HEFW0 Normal sound level pass diagnostics test working as designed paid service charge $128.42#1990812966
Chris H.
DISHWASHER WHIRLPOOL WDF520PADM7 "CH - unit has stored fault codes f4e3, f7e1. unit needs new sump {W11025157}, control {W10906426}; ordrng 1 W10906426 (CONTROL) and 1 W11025157 (SUMP)"
Omar S.
WASHER MAYTAG MVWB800VQ0 Leaking water found broken drain pump installed new pump test ok..TS; used 1 W10536347 (PUMP-WATER) from stock
Damian T.
DRYER WHIRLPOOL WED9290FW0 Client’s issue is noise coming from unit. Checked and found unit has a defective drum roller and broken outlet housing. Unit’s coils needs servicing also ; ordrng 1 4392067 (dryer repair kit) and 1 W11211470 (housng-out)
Vincent D.
RANGE WHIRLPOOL WFG525S0JB0 Vd tested unit found no issues at this time unit running to specs
Vincent D.
COMML WASHER WHIRLPOOL CAE2745FQ1 Vd found unit leaning forward allowing water to splash over tub adjusted tested unit ran to specs
Marc C.
DISHWASHER WHIRLPOOL WDF540PADW3 No drain due to glass and drain pump locked up impeller remove glass from drain pump tested unit OK
Vincent D.
WASHER WHIRLPOOL WFW92HEFW0 Vd unit needs inlet as per service pointer called safty was advised to repair under new concession (Wonn00wpl1) unit needs inlet (W11254852) resc cust ; ordrng 1 W11254852 (inlet)
Enerve B.
REF T/M 16 CFFF WHIRLPOOL W6RXNGFWQ01 "Checked out the ref,founded the failure of the sealed system compressor,not pumping ,leaks,will order.; ordrng 1 2212848 (TUBE P) and 1 2217634 (COMPRESSOR) and 1 482801 (INSTALLATION KIT) and 1 876765 (TUBE KIT) and 1 W10843131 (DRIER)"
Dennis B.
WASHER MAYTAG MVWB765FW1 Db tested unit unit ran to specs could not duplicate at this time Dependable was out there unit needs a gear case though could not duplicate any sounds
Brian H.
WASHER WHIRLPOOL WFW8740DW "Arrived to find unit operational, but with no display visual. Powered down unit, rebooted control board, and display came back to life. Verified all other components working ok through diagnostics verification cycle. Found No other faults."
Dennis B.
REFRIG/FREEZER KITCHEN AID KSSS42FMX02 Db unit needs compressor $340 drier $30 freon. $75 trip $117.95 labor $815 tax $97.58 2 man $95. total $1570 .53 customer declined payed trip
Arden D.
WASHER MAYTAG MVWC300VW1 "AD. Checked unit, found faulty gearcase and brake drive. Customer undecided on repair. Collected $125.00 via cash."
Robert D.
WASHER ROPER RTW4516FW2 Unit has faulty latch. Latch from truck stock had frozen mechanism preventing latch to unlock. Could not replace due to defective part from stock. Ordering latch. ; ordrng 1 W11307244 (LATCH )
Ken K.
REFRIGERATOR MAYTAG MFT2673BEB10 Replaced evaporator fan motor due to it not running.
Tyler S.
OVEN KITCHENAID KOCE507ESS04 Kitchenaid misled customer about service call price. Customer under the impression entire repair would be $117.95. Declined service as I explained its a wall oven which likely includes 2 men labor plus parts.
Paul D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Found bracket off adjusted tested ok
Jesse F.
REFRIG WHIRLPOOL WRF560SEYM05 "Water not dispensing. O&i parts. Per Susan, s-code given for parts(total in parts, $374.83)...; ordrng 1 W10433548 (pad) and 1 W11082783 (cntrl-elec)"
Robert D.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Broken wires at lower harness. New FR door is needed. Ordering SS FR door. 2 men on return. ; ordrng 1 LW10691266 (SS FR DOOR )
Paul D.
REF S/S 25 CF WHIRLPOOL WRS325SDHZ01 Checked unit found ice bin full of ice unit is working correctly .
Robert D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ01 Unit has faulty start device. Ordering start device. Cust owes $145.70 on return. ; ordrng 1 W11092533 (START DEVICE )
Tyler S.
OVEN WHIRLPOOL WGG745S0FS02 "Fish burner flame is uneven on right side. Its brand new, their is nothing clogged or that needs cleaning. Tried taking cap off and putting it back on and adjusting gas valve but no change. Called tech-line and was advised to try reversing burner cap and burner base and if no change unit is working as designed. Advised customer who is unhappy. Told customer to call Whirlpool customer care, tech-line says unit is working as designed. SR7727072094."
Omar S.
WASHER MAYTAG MHW3505FW1 02#F3E1 stackable unit need two men 2CC; ordrng 1 W10903220 (trap) and 1 W11044559 (hose) and 1 WPW10448876 (switch-wl)
Aris S.
OVEN MAYTAG MGR6600FZ1 "Check unit temperature, is ok no problem was found, run it on service diagnostic is ok, no error."
Karl G.
REFRIG KITCHEN AID KRFC704FSS01 KG 2/5 checked unit found ice maker stuck in dispense mode. Needs new ice maker. Part sent does not match unit. Needs new ice maker; ordrng 1 W11115534 (icemaker)
Clem S.
RANGE WHIRLPOOL AGG222VDW "Check unit regulator and tube for blockage , operation normal .unable to test unit because gas to apt is turn off . Explain to have gas turn on ."
Tyler S.
DISHWASHER KITCHENAID KUDD01DPPA1 "Unit is in need of discontinued parts. Unit is thirteen years old, advised customer. Collected $125.76 by chk #1439."
Trevor B.
WASHER AMANA NTW4516FW3 TB- No functional issues found. No error codes present. Diagnostics test normal. Machine working as designed.
Aris S.
DISHWASHER MAYTAG MDB4949SHB1 "Run unit on service diagnostic, unit is working normal, problem is the water temperature, is too cool on the house."
Wayne L.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Check unit instruct customer to use rinse aid for better drying results,unit working fine"
Omar S.
DRYER MAYTAG MGDB835DW4 "Pass diagnostics test instruct costumer to use correct cycle and when mixing the clothes use Timed dry,dryer is working as designed."
Dennis B.
REFRIG/FREEZER WHIRLPOOL WRV986FDEM01 Db unit isn’t filling for bottom ice maker unit needs valve ; ordrng 1 W10886931 (icemaker) and 1 W11129435 (valve)
Keyel H.
REFRIG/FREEZER MAYTAG MFW2055FRZ00 "Container cover was on the bottom on freezer floor obstructing the freezer door from closing all the was, adjust shelf in fresh food."
Karl G.
N N ED2GHGXMQ00 "KG 2/5 checked unit upon arrival. Refrigerator cooling and operating with normal sounds. Customer states unit was making knocking noise prior but got less then eventually stop making noise. Unable to duplicate issue. Icemaker not making cubes, no water to unit due to filter not being replaced for a couple years. Needs new fliter for proper water to ice maker."
Brian H.
DISHWASHER WHIRLPOOL WDF750SAYM3 "Diagnosed faulty pump WPW10605057, sensor WPW10705575, and heater W10696509. Order parts; ordrng 1 W10696509 (HEATER) and 1 WPW10605057 (PUMP) and 1 WPW10705575 (SENSOR)"
Wayne L.
WASHER WHIRLPOOL MVWX700XL2 Check unit drum was stuck unto shaft remove drum unit now working fine
Brian H.
WALL OVEN WHIRLPOOL WOC75EC0HV03 "Diagnostics revealed multiple F6E0 saved fault codes, which is consistent with customers complaint of unit randomly resetting itself to factory settings (sometimes in the middle of baking). Diagnosed faulty Appliance manager W11261165 and UI W11428562. Order parts. Oven cart on return. Customer is requesting appliance to be replaced rather than repaired.; ordrng 1 W11261165 (APPLIANCE MANAGER) and 1 W11428562 (UI)"
Gerry Q.
DISHWASHER KITCHEN AID KUDE60FXSS4 W10473197 unit need new control board tech estimate customer but want to talk to her husband before about repair or exchange
Vincent D.
DISHWASHER WHIRLPOOL WDF331PAHS0 Vd unit needs motor/sump (W11025157) ; ordrng 1 W11025157 (pump&motor)
Tim S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Turned water on to unit
Roberto C.
WASHER MAYTAG MVWB766FW1 Replace water valve from t/s. Check ok; used 1 W11165546 (VALVE) from stock
Jerel L.
WASHER WHIRLPOOL WFW9550WW10 Found leak coming from water valve. Needs new valve for repair. Collected full payment of 328.00$; ordrng 1 WPW10247306 (VALVE)
Kage M.
WASHER WHIRLPOOL WTW5000DW2 Check and found faulty transmission; ordrng 1 W10752283 (WAS PLATE ) and 1 W11035751 (gearcase)
Kenly S.
WASHER MAYTAG MVWX655DW1 check and found that the control board and suspensions are defective; ordrng 1 W11116592 (CONTROL BOARD ) and 1 W11130362 (SUSPENSION ) and 1 W11307244 (LATCH )
Jose R.
DRYER GAS MAYTAG LDG8824AAE Found shorted drive motor and noisy blower wheel..worn on motor shaft..; ordrng 1 W10410999 and 1 WPY312959 (belt) and 1 Y303836 (blower wheel)
Darren S.
DRYER WHIRLPOOL WHD5090GW0 Left panel dented ; ordrng 1 W11086536 (LEFT PANEL)
Robert D.
OVEN WHIRLPOOL WFE320M0ES2 Replaced control. Checked operations and everything test ok. Full response from light. No further issue.
Robert D.
DISHWASHER WHIRLPOOL WDT780SAEM2 Replaced valve assm. Checked operations and everything test ok. Water no longer fills during standby. Everything test ok. No further issue.
Robert D.
DISHWASER KITCHEN-AID KDFE104DBL0 Upon arrival cust stated her husband fixed problem. Inspected unit and ran diagnostics. No issue. Everything test ok.
Moses D.
DOUBLE WALL OVEN JENN AIR JMW3430DP02 "Had error F2E1, replaced console. Tested ok"
Moses D.
RANGE WHIRLPOOL WFC310S0EW1 "Replaced front left, right rear switch and 1 shorted element. Tested ok. Advised customer that the range has 4 after market drip pans and 3 after market elements, might be wobbly. Would need to order 2 WPW10196405, 2 WPW10196406, 2 WPW10259868 and 1 WPW10259865 to fix wobbly issue"
Moses D.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Replaced console. Tested ok
Moses D.
DISHWASHER JENN-AIR JDB9000CWP3 "Replaced faulty upper rack tracks. Tested ok; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
Moses D.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Replaced faulty pump&motor. Tested ok
Moses D.
OVEN WHIRLPOOL WGG745S0FS02 "Made checks bulb cover was on very tight, took bulb cover off for customer to change bulb. Bulb not covered after 30 days. Tested ok"
Wayne L.
WASHER WHIRLPOOL GHW9400PW4 Check unit didn’t verify any issues with unit unit working fine
Wayne L.
REFRIGERATOR WHIRLPOOL WRT311FZDW1 "Check unit door gasket wasn’t sealing properly adjust door gasket with heat unit now sealing properly,unit working fine"
Wayne L.
REFRIGERATOR WHIRLPOOL ED5FHEXNQ00 Check unit ice was built up in ice maker water hose and ice bucket was also frozen repaired issues unit now working fine
Wayne L.
DISHWASHER WHIRLPOOL WDT720PADM2 Check unit installed parts that was order unit working fine
Wayne L.
WASHER MAYTAG MVWC350AW1 Check unit runs diagnostic test reset control unit working fine
Paul T.
MICROWAVE WHIRLPOOL CMO WMH31017HS2 "Installed new bulb and socket on unit, all test ok."
Paul T.
RANGE MAYTAG MGR6600FZ1 "Installed parts on unit, all test and check ok."
Paul T.
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 "Checked unit. Unit is being as a spare in basement and there is no food in ff section or fridge. Because of this, when unit goes into defrost, freezer is heating up and melting ice in bin and refreezing. Also because temp is not being maintained because of no food in unit, icemaker is not getting to temp to cycle. Advised customer of issues and unit is working as designed and all test ok."
Paul T.
DRYER GAS WHIRLPOOL WGD75HEFW0 "Installed new inner door on unit, all test ok."
Paul D.
RANGE - ELECTRIC WHIRLPOOL WFG505M0BS0 Installed new bake ignitor tested ok
Paul T.
RANGE - GAS WHIRLPOOL SF387LEKT "Checked unit, was able to clean and adjust burners. All test and check ok. Also advised customer that knobs were cracked which will cause customer to not be able to control flame properly. Unit test ok."
Vincent D.
WASHER MAYTAG MVWP475EW0 Vd found no codes in control and ran diag loud noise in agitation found cam broke off installed cam w10721967 ran diagnostic unit completed cycle ; used 1 W10721967 (CAM) from stock
Vincent D.
REFRIGERATOR JENN-AIR JS48SSDUDE01 Vd found right top led out unit needed led (W10908166) installed part tested unit ran to specs ; used 1 W10908166 (LED LIGHT) from stock
Vincent D.
WASHER WHIRLPOOL GHW9400PL0 Vd found unit needs outer tub (W10772618) 400 tub outer (W10772607) 300 basket (8182247) covered life trip 117.95 labor 195 2nd man 95 tax total 1185.51 cust declined at this time collected trip 126.21 paid trip by cc #
Vincent D.
DISHWASHER JENN-AIR JDB9000CWS2 Vd unit is labeled as is called jennair was advised they will cover was given a concession # jomva00pl1 by barby found glass in drain pump cleared tested unit ran to specs
Vincent D.
DRYER WHIRLPOOL WGD8200YW2 "Vd unit needed cut off (3390719) pulley (4392067) installed part tested unit ran to specs ; used 1 3390719 (thermal fuse), and 1 4392067 (REPAIR KIT) from stock"
Robert D.
REFRIG WHIRLPOOL WRT311FZDZ01 Cust had left note on door stating if nobody answered door to leave part and take old door. Spoke with Daryl. Took old door and called cust. Cust did not answer. Left message stating i could take old door but i could not leave new part outside and informed cust to contact office to reschedule. ; saved tckt
Kage M.
WASHER WHIRLPOOL MVWP575GW0 Checked and found faulty cam replaced and left the unit working as designed ; used 1 W10721967 (CAM) from stock
Kage M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Checked and found dusty condenser advisee they clean and turn unit off for 24 to allow the air return to defrost
Eddy P.
LAUNDRY WHIRLPOOL LTE5243DQ3 "Unit hot water line is not working. Customer needs to get valve replaced part # 285805 , customer needs a Plummer for the valve in the apt, will call back"
Moses D.
MW OVEN COMBO JENN-AIR JMW2430DS03 Customer is having issue that display shuts intermittently and popcorn does not cook well in microwave. Spoke to tech line ordering parts SR 7727060065; ordrng 1 4393799 (TRAY COOK) and 1 W10887855 (PANEL CONTROL) and 1 WPW10654906 (TURN RING)
Eddy P.
DRYER WHIRLPOOL MCG8000AWW Installed relay board ran test and dryer is working fine now heating up properly
Eddy P.
WASHER WHIRLPOOL WFW87HEDC "Replaced bellow , no more leaks from washer"
Moses D.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Customer wants another tech, says I’m being disrespectful and rude.; saved tckt"
Marc M.
RANGE KITCHEN-AID KFGG500ESS Unit tested and checked ok problem not with stove stove working well explained to cx that shut off valve coming to stove may be faulty looks very old and rusted not a part of stove no smell of gas leaking. Told cx that he should call a plumber the shut off should be replaced.
Brian H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Diagnosed and replaced faulty rack adjusters W10712395. Working ok.
Brian H.
WASHER MAYTAG MVWC465HW2 "Machine could not advance to wash from sensing. Found loose pressure hose connection to ACU. Secured connection, re-calibrated unit, tested ok."
Vincent D.
DISHWASHER KITCHENAID KDTE104ESS1 Vd unit needed drain pump (WPW10348269) installed part tested unit ran to specs ; used 1 WPW10348269 (PUMP-DRAIN) from stock
Paul T.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Chcked unit, found ice bin cracked and not holding ice back. Will order.; ordrng 1 WPW10558424 (ICE BUN)"
Brian H.
OVEN JENN-AIR JJW2430DP03 "Purchase date is 7/15/2019. Unit is covered under 24 month manufacturers warranty, however customers complaint is of cosmetic nature (grease stains dripping down inside glass of oven door). Granted one time authorization JOLOB00AL1 to disassemble door and clean glass. Cleaned glass, reassembled door, unit working ok."
Robert D.
DRYER WHIRLPOOL WED5000DW2 Unit had snapped drive belt. Replaced entire repair kit. No further issue. ; used 1 4392065 (Repair Kit) from stock
Dennis B.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Db installed parts tested unit unit ran to specs
Dennis B.
OVEN KITCHENAID KEBS207SBL04 Db installed part tested unit unit ran to specs
Marc C.
WASHER WHIRLPOOL NTW4516FW3 Install transmission gearbox and related parts tested unit and diagnostics OK no leaks at time of service
Dennis B.
WASHER WHIRLPOOL WFW95HEDW Db unit bellow drain was full of dog hair cleaned out tested no leak at this time and that dog hair wouldn’t be covered in the future
Dennis B.
WASHER MAYTAG MHW3505FW1 Db unit has back panel off and is out of place took pic did hook drain back up for testing drain needed to time out for 8 min to reset did call into Whirlpool sr#7727061073
Tyler S.
RANGE JENN-AIR JGRP548HL00 Assisted BP with repair.
Tyler S.
MICRO OVEN TOP KITCHEN-AID KMHS120ESS09 "Per customer mouse went up in cabinet and chewed through power cord for microwave. Mouse was fried onto power cord. Documented with trade care team. Warranty is void, customer has to pay COD for repair. SR#7727057678. Needs two men, can’t be done with mw cart. Gave estimate of $362.95, declined and paid $126.21 for the service call by chk. If we return 2 men needed."
Eddy P.
WASHER AMANA NTW4516FW3 Unit need a a new drive hub and actuator ; ordrng 1 W10721967 (WASHER DRIVE HUB) and 1 W10913953 (ACTUATOR )
Marc M.
DISHWASHER WHIRLPOOL WDF518SAFM00 Part needed to complete repair order and reschdule.; ordrng 1 W10875014 (CONTROL ) and 1 W10875017 (CONTROL BOARD )
Marc M.
RANGE WHIRLPOOL WEG750H0HZ Unit tested and checked ordering board and panel to complete repair sr 7727055922; ordrng 1 W11205353 (BOARD) and 1 W11339755 (PANEL STAINLESS)
Tyler S.
MICROWAVE JENN AIR JMW3430DS01 "F1E6 generation error code, same as last visit in November. Also has F6E0 UI lost contact. Customer says unit randomly reboots itself and makes tones without user input. Also said on reheat it once did not produce heat. Magnetron and mw app manager were already replaced. Ordering console, power supply, and inverter. Needs two men, oven cart, and two job counts.; ordrng 1 W10217711 (INVERTER) and 1 W11236885 (CONSOLE) and 1 WPW10260060 (CNTRL-ELEC)"
Elmer A.
WASHER WHIRLPOOL WFW92HEFW0 Installed actuator checked operation ok.
Tyler S.
REFRIGERATOR MAYTAG MFI2269FRB00 "Left pantry endcap is broken, ordering.; ordrng 1 W11197396 (ENDCAP)"
Trevor B.
72' BM JENN-AIR JFC2290VTB0 TB- Unit has failed compressor. Left customer estimate for replacement parts and labor. Paid service charge $126.21 by cc ref# 1989135558.
Trevor B.
ICEMAKER JEN-AIR JIM158XYRS0 TB- Drain hose was not properly positioned after last repair was made. Corrected issue. Tests good.
Brian H.
REFRIGERATOR MAYTAG MRT118FFFM01 "Diagnosed faulty ACU W11353815 $91.71. Labor $95.00. SVC Call $117.95. Customer owes $325.99 on return, but is calling Whirlpool to request a concession. Order parts.; ordrng 1 W11353815 (ACU)"
Brian H.
72' BM JENN-AIR JFC2290REP00 Called Whirlpool trade care team to verify purchase date of 3/15/2019 SR# 7727026611. Diagnosed faulty gasket W10830046. Order parts ; ordrng 1 W10830046 (GASKET)
Brian H.
VENTHOODS JENN-AIR JXW9048WP2 Diagnosed faulty bulb. Called tech line to report findings due to repeat issue. I was instructed to order and replace (3) bulbs WPW10291579 and (3) sockets W10295808. SR# 7726398597. Order parts; ordrng 3 W10295808 (SOCKETS)s and 3 WPW10291579 (BULBS)s
Dennis B.
REFRIG/FREEZER AMANA ABB2224BRM01 Db freezer never got to 0 about 34 degrees on lowest setting for four days now also compressor is hot to the touch unit will need following parts job will need extra time on return ; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Arden D.
WASHER WHIRLPOOL CAE2745FQ1 AD. Replaced defective harness and interface. Unit tested ok.
Robert D.
REFRIG/FREEZER JENN AIR JFX2897DRM02 Unit is not cooling both sections. Compressor and fans are operational. Unit has refrigerant leak. Need to install dye drier and replace ice door flap. 2 job count needed on return. ; saved tckt
Robert D.
WASHER WHIRLPOOL WTW6500WW1 Unit has worn out drive hub and faulty bearing. Ordering parts. 2 job count on return needed. Cust owes $234.20 on return. ; ordrng 1 W10435302 (BEARING ) and 1 W10820039 (HUB)
Dennis B.
DISHWASHER WHIRLPOOL WDF520PADM7 Db unit has 4-3 motor unit needs following part customer owes $140 plus tax on return ; ordrng 1 W11025157 (pump&motor)
Stan F.
WALL OVEN KITCHEN AID KOSE500ESS02 Installed control panel also added nickel plated tape over vent from causing steam from going back of the panel .
Stan F.
RANGE KITCHENAID KSGG700ESS1 Installed spark module tested ok.
Stan F.
MICROWAVE KITCHEN AID KHMS2050SSS2 Customer had door/ installed door for customer told customer we will not cover the door .
Enerve B.
DRYER WHIRLPOOL WGD9151YW0 "Checked the dryer,founded the failure of the burned out ,melted from the door thru the drum,baffles,bulk head,console,totally not fixable,not safe.,Wpl tech line,7727055413,Butch,and Steve ,safety team,file 777042608,photos attached,customer service will call the customer."
Marc C.
DRYER MAYTAG MGDB765FW0 Tested unit found stuck key err code and no voltage to interior light; ordrng 1 W11089306 (overlay) and 1 W11089308 (cntrl-elec)
Ken K.
REFRIGERATOR WHIRLPOOL WRT314TFDW00 "Leaking water into RC... checked unit found defrost drain clogged, cleared same tested ok"
Tim S.
DRYER MAYTAG MGD5630HW0 Replaced defective igniter ; used 1 279311 (ignitor) from stock
Tim S.
WASHER WHIRLPOOL MHW6630HW Replaced defective dispenser
Trevor B.
DISHWASHER KITCHEN AID KDTM704ESS0 TB- Installed new control and sump assy. Tests good.
Vincent D.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Vd found compressor running hot and no frost pattern on evap unit needs compressor (W10507884) dryer (WPW10143759) also send nitrogen to isolate possible leak will need extra time on return collected trip 126.21 by cc # ; ordrng 1 NITROGEN and 1 W10507884 (compressor) and 1 WPW10143759 (dryer)
Roberto C.
WASHER WHIRLPOOL WTW5700XW3 Replace latch run test ok
Clayton G.
REFRIG/FREEZER JENN AIR JFC2290REP00 Unit needs gasket. Replaced gasket. Unit tests ok.
Clayton G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Unit had no fault codes. Ran self test unit works as designed. Replaced door unit tests ok.
Clayton G.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Replaced pump assy unit tests ok
Sam C.
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Unit failed on door harness on freezer door wires cut,called tech line to documented #7727056061 door part #LW10728979 freezer door"
Sam C.
REFRIGERATOR JENN-AIR JS48PPDUDE01 Removed old parts Installed new parts inlet valve was defective used truck stock inlet valve cycle check dispenser; used 1 WPW10159842 (INLET VALVE) from stock
Adrian R.
REFRIG WHIRLPOOL JSD2695KES "Check and found that the compressor tubing was vibrating, reshift the tubings then the vibration stopped. Leave working properly."
Eric P.
WASHER WHIRLPOOL WFW560CHW0 "Ep-2nd man to CH. Control,filter and console"
Stoyan S.
MICROWAVE KITCHEN AID KEMS308SSS02 Part received damaged Order new; ordrng 1 W10909479 (support)
Jose R.
DRYER MAYTAG MED7000XW1 Replaced defective door hinge..tested ok
Ken K.
REFRIGERATOR WHIRLPOOL WRB322DMBB00 "Temps too cold -10 in FC... ran diagnostics compressor would not shut off, replaced main board tested ok"
Marc C.
WASHER MAYTAG MHW5630HW0 Customers complaint quick wash does not finish cycle and spin out I called tech line we went through diagnostics as per tech line customer is only using a couple small rags which is causing out a balance condition and does not spin out I put six towels in on quickwash where did the whole cycle finish the cycle and spun out OK advise customer protect line to do larger loads so you don’t have an out a balance condition tech line file number 7727058883 unit working as designed no issues per tech line
Jerel L.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Installed new switch, icemaker cycled. Unit check ok"
Stoyan S.
RANGE JENNAIR JGRP548WP Keypad is trying to reset every 10 seconds Order new keypad ; ordrng 1 WPW10464534 (cntrl-elec)
Darren S.
LAUNDRY AMANA NED4655EW1 Found switch broken ; used 1 3406107 (SWITCH) from stock
Stan F.
RANGE - ELECTRIC JENN-AIR JES9900BAS Installed main top will also need left rear element.still need 2 men on return; ordrng 1 W10823692 (elmnt-surf) and 1 W10823722 (elmnt-surf)
Stan F.
RANGE - GAS JENN-AIR JGS8850CDS01 Customer said right front burner not lighting clean office and igniter area unit works sometime will need new cap.; ordrng 1 WP74007750 (cap-burner)
Eric P.
REFRIGERATOR KITCHENAID KBFS20ETSS01 Ep-installed new water valve. Machine functions as designed
Elmer A.
WASHER WHIRLPOOL WFW5090JW0 Installed motor control checked operation ok.
Keyel H.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Install parts sounds normal. File 7727058330.
Stan F.
MICROWAVE O.T.R. JENN AIR JMC2430DP00 Found shorten key pad F2E1 paid in full; ordrng 1 W11229663 (panl-cntrl)
Stoyan S.
RANGE JENN-AIR JGRP436WP02 Test Range Unable to verify customer complaints Unit works as designed