Ok - East Orange, NJ
Brian - Summit, NJ
great service awesome price
Lorraine - Queens, NY
Diane - Queens, NY
Problem was temporarily resolved. Serviceman was professional and answered all questions. He had to return as water stopped dispensing again. Now it stops working from time to time. There is still a problem.
Sandy - Cedar Grove, NJ
They practically rebuilt my 2 1/2 year old washing machine. Everything about the experience was professional and so far it's running great. Will never try another appliance repair service!
still under warranty
Lesley - Point Pleasant, NJ
The serviceman answered all my questions I had about the washer/dryer & the washer drawer was defective & a new one was ordered & installed within a short period of time
quick response rate, very efficient
Mary - Queens, NY
Polite - knowledgeable - good service - professional
Great and timely service
Evelyn - Brooklyn, NY
Repaired IKEA Oven
Corey - Queens, NY
John - Hamilton Township, NJ
Dominic - Caldwell, NJ
Excellent. Very courteous.
Paul - Allenhurst, NJ
Guichardo - Passaic, NJ
Service rep was a great respectful man
Curtis - Bronx, NY
Julia - Bronx, NY
Robert - Eatontown, NJ
Lionel - South Orange, NJ
Very good and helpful.
Rose - Livingston, NJ
Reliable. Punctual arrival time.
Irene - Yonkers, NY
The service Michael gave was above & beyond what I expected. He anticipates al the questions I’d have & informed me upfront what the issue was & what area he was going to take to resolve. The turnaround time was very short & I was up & running in no time.
John - Maplewood, NJ
Great guy, knowledgeable too!
Anthony - Queens, NY
Faye - Brooklyn, NY
The repair person was knowledgeable, and accurate . He diagnosed exactly what the problem was with our stove. Thanks to him our stove is working perfectly.
Mari - Tenafly, NJ
Great technician, disorganized repair process
Nicole - Hartsdale, NY
My technician, Marc was professional ans honest but he had to return several times because his dispatch scheduled him for repair at my home without providing the correct parts. Additionally, the person who called to schedule my THIRD appointment did not listen to the details of my schedule and the tech was kept waiting while I was not home. Please provide adequate support to your hard-working & knowledgeable techs out there in the field and stock your parts inventory appropriately.
Roxanne - Wharton, NJ
Shawn - East Stroudsburg, PA
Tech was very courteous, and arrived early. But we have had the same issue 4 times and he found nothing wrong with it. We spent $1200 on this unit 6 months ago, you would think the tech could figure it out.
Nicheen - East Brunswick, NJ
Carolyn - Montclair, NJ
Maytag Washing Machine
Carol - Middletown, NJ
He was great, but was going to include me on the email he was sending to Thornberrys. I didn't receive the email and they stated they did not receive it either. My phone # is 732-673-4950 I received this survey via my email firstname.lastname@example.org
David - Glen Rock, NJ
over and above what was expected
Ruth - Coolbaugh Township, PA
Nila - Jersey City, NJ
The technician was excellent professional and courteous Thank you for service
Vito - Queens, NY
Joe - Lacey Township, NJ
Repair technician showed up on time, was courteous and made the repair in a timely manner.
Jessica - Bronx, NY
Anthony - Tinton Falls, NJ
Great timely efficient and pleasant service
Ana - Bronx, NY
Excellent, thank you !!
My experience was very good he was early and thorough
Patricia - Brooklyn, NY
It was a very good experience compared to other companies the technician was early and did a good job and courteous
Nice techs..4th time for same isssue
Karen - Morristown, NJ
while its the 4th time to repair problem... still usure of outcome technicians are always nice ...trying to get someone on the phone to schedule is a challenge
Slow start but then got better
Diane - Hightstown, NJ
The service Techs were very professional and friendly. Thank you guys for fixing my appliance. But in the beginning, I patiently waited all day for service and then at the end of the day I called the office only to find out the service was cancelled and rescheduled. Although the office staff said they tried to call, I was here all day, I never saw the Dan Mark number on my caller ID and there was no message left. I think my time is as important as yours. The office staff said there were crazy rings on my phone. It would have been nice if you tried again until you got me on the phone about the initial cancellation
long wait for service man to come r uined whole day
Phyllis - Scarsdale, NY
The person who came was very knowledgeable & solved my problem. He was affable as well.
Prompt and great service
Satyapriya - North Brunswick Township, NJ
Michael from customer service repaired and replaced the loose parts with great care! Very efficient service.
Brenda - Holmdel, NJ
Steven - Park Ridge, NJ
service on new whirlpool washert under new warranty
Lesley - Point Pleasant, NJ
Domenic - Staten Island, NY
I thought he was nice and thorough.
Aldo - Queens, NY
Allan - Princeton, NJ
Outstandingly helpful and expert
Donald - Princeton, NJ
Holly - Middletown, NJ
Maryjane - Monroe Township, NJ
Prompt service as scheduled with follow up calls No guessing what time they are coming. Would recommend
Daisy - Howell, NJ
Very fast and friendly.
Jennifer - Queens, NY
Diane - Oakland, NJ
Tech was early, let me know he was coming early and was professional and courteous
Kirk - Scotch Plains, NJ
Milli - Mountainside, NJ
The service technician was right on time, knowledgeable and did a good job.
John - Hopewell, NJ
Michael - Flemington, NJ
Holly - Randolph, NJ
Great service call
Sandra - Queens, NY
Very professional and acommidating
Kyle - Ramsey, NJ
the estimate was outrageous. The call took all but 5 minutes and the two guys let me know that the repairs would be over $900. i ended up getting a second opinion and the washer has been repaired for a fraction of the cost that you estimated.
Timely and Professional
Robbie - Plainfield, NJ
We had an issue with our cooktop. Our technician, was Felipe. He was on time and very professional. He explained the issue with the cooktop and how this problem may have occurred. He was very knowledgeable and pleasant. We are currently under warranty with our product, however I would recommend the services for repairs with or without the warranty.
VERY PLEASANT TEC
Philip - Lacey Township, NJ
TEC WAS VERY PROFESSIONAL
Nancy - Beachwood, NJ
John - Staten Island, NY
We had great service
Mary - Queens, NY
Carmelo - Morris Plains, NJ
It was just wonderful thank you very much
Jeffrey - New York, NY
Professional efficient technician
Great Service Repair Man
Lisa - Colts Neck, NJ
Chris came in and fixed a simple problem with my hood. I mentioned that I have been having problems with my microwave and he took the time to check it to see if there were any error codes on it. Explained things to me...pleasant and helpful. Would welcome him back again. I give Chris 5 stars. My Jenn-Aire appliances are still under warranty (have had problems with 3 appliances out of 6 in the first year!) so I have no idea what it would have cost if out of warranty. Negative - had to reschedule visit 3 times as they cannot commit to morning or afternoon until the night before the scheduled appointment.
Dyaami - Bronx, NY
Mark went above and beyond to fix my oven. He was a problem-solver, tested the options, answered my questions and was willing to do more than expected in order to get my oven functioning. I highly recommend his work and hope he gets a bonus for his dedication. Thanks!!
Sam was terrific! Knowledgeable, courteous, professional.
Margaret - Paterson, NJ
Sam not only replaced the door but he aligned the other door - which had been unbalanced since the refrigerator was installed!
Nomita - Tenafly, NJ
MJ - North Haledon, NJ
Janine - Middletown, NJ
Judith - Mount Arlington, NJ
The service person was excellent both in his thoroughness and explanations. Had a good sense of humor too.
Debbie who took my calls is very customer friendly.
Geryl-jo - Pequannock Township, NJ
The tech was good. Did his job well but to answer questions he seemed annoyed. Although he did say he didn't mean to be.
Joanne - Belmar, NJ
I was very impressed at the promt appointment arrival. The service required was done quickly and efficiently Many thanks
Keyel of Dan Marc Appliance - GREAT TECHNICIAN
Hines - Fort Lee, NJ
Shaheeda - Newark, NJ
he was honest and courteous
Arek - Cranford, NJ
Judi - Brooklyn, NY
He was def the best repair person I ever met
Could not perform the repair - See below.
Maryann - West Orange, NJ
Unfortunately they didn't tell me that they couldn't fix my oven because I didn't take a picture of the message when the oven doesn't work. I paid the servicer fee but I expect it will go off again and then I would like the men to come back at no charge except for parts and labor. The employees were very nice and quite kind. I am still in a bind because I can't depend on my oven to work. I will keep in touch. I have used Dan Marc before and was always very happy with your service! I accidentally clicked the unsubscribe but please keep me on your email list. MaryAnn Zizza
It works now!!!
Ellen - New York, NY
Liz - Westfield, NJ
Marsha - Kenilworth, NJ
Barbara - Howell, NJ
Prompt on service both times we needed them. Very professional asi couldn't ask for anything better. Pleasure dealing with them.
Donna - Randolph, NJ
Vivien - New York, NY
Renters complained about microwave. Technician came and tested multiple times. All was ok. Technician was very courteous and professional.
Arnold - Westbury, NY
Although serviceman was nice and seemed to know what it was doing I am not confident that the refrigerator will not break again as this is the second time it was fixed in last three months. Also you would not allow me to request a morning or afternoon appointment.
Irina - Queens, NY
Alex - Summit, NJ
Fixed my broken ice machine quick and easy.
Judy - Union, NJ
Service was great and they were on time.
Julie - New York, NY
i was concerned about safety of the burners that began ticking on sunday w/o reason. damian reassured me that the stove was safe. if this happens again i will replace the 16 yr old gemini stove because it is probably not worth $ to fix. if this should happen, i wonder if maytag will offer me some $ toward a new stove? ok for now and again-- damian handled everything excellent. julie moses
Washing machine repair
Craig - Franklin Township, NJ
On time, personable, and efficient.
Debbie - Jackson, NJ
Very nice and knowledgeable
William - Lebanon, NJ
Great service, on time
Barry - Lacey Township, NJ
Serviceman was very knowledgeable and thorough.
Elisa - Paramus, NJ
Lorraine - Brick, NJ
Disappointed that my three week old washing machine stopped working, but was pleasantly surprised - your technician arrived on time, promptly identified the problem on the first visit and when he returned a week later with the necessary part, again arrived on time and efficiently repaired the washer. Thanks.
Pat - Cedar Grove, NJ
He solved my problem and answered some questions I had about the appliances%
John - Belmar, NJ
Brain was knowledgeable, worked clean and was efficien.
John - Belmar, NJ
Eric was knowledgeable, worked clean and was efficient.
The technician that came to the house was very courteous and personable. I would highly recommend him and your service.
Gary - Montville, NJ
Stephen - Hamilton Township, NJ
Brutal service, from the phone calls waiting a half hour on hold. Almost 2 months WITHOUT A REFRIGARATOR.
James - Rutherford, NJ
B R U T A L
Quick repair great service
Robert - Pompton Lakes, NJ
Marc - Westfield, NJ
Fixed problem quickly and professionally.
Frederick - Bloomfield, NJ
Christopher - Washington, NJ
Emmanuel - Jersey City, NJ
Salvatore - Millstone, NJ
professional and prompt
Robert - Bronx, NY
The tech came and said nothing was wrong with the machine after foing a test run. We were still under by 1 year warranty.
email@example.com - Brooklyn, NY
Excellent appointment person and both workers new exactly what they needed to do
Louise - Rye Brook, NY
QUITE KNOWLEDGEABLE. GREAT SERVICE.
Marta - Brooklyn, NY
Mary - Tannersville, PA
Quick and accurate service. Extreamly knowledgeable!
Maureen - Tannersville, PA
Jeannette - Freehold, NJ
Overall very positive
Laura - Clark, NJ
The technician arrived during the promised time. Very professional, explained the issue to me. He didn't have the part on his truck but he ordered it and came back when it was delivered, as arranged.
quick service, knowledgeable serviceman
Robert - Interlaken, NJ
Claudine - Passaic, NJ
Joann - Mount Pocono, PA
Did not fix the machine after 3 scheduled appointments.
James - Eatontown, NJ
Suzanne - New York, NY
very responsible and responsive
MIKE GREAT SERVICE, COURTEOUS AND PUNCTUAL
Ana - Queens, NY
Shanelle - Brooklyn, NY
Professional... informative, explained everything.
Good service and advice
Robert - Wall Township, NJ
Donna - Mount Olive Township, NJ
Vinnie - Middletown, NJ
Stacey - Colts Neck, NJ
This was one of the worst service experiences I ever had. Dan-Marc was subcontracted through Whirlpool to fix my dryer. They had to come SIX times to get it right. The technician failed to diagnose the problem correctly and his truck was not stocked with needed parts. On one occasion, he left after installing a new part telling me the problem was fixed (the machine was not getting hot) and he never actually checked to see if the machine was getting hot. It was not. He didn't even take 5 minutes to make sure the problem was corrected before leaving the house. He also created a new problem - a loud squealing noise - that was not an issue before he came to "fix" my machine. It was an aggravating, time-consuming and all around horrible experience.
John - Seaside Heights, NJ
John - Seaside Heights, NJ
Joan - Howell, NJ
Prompt and professional, courteous and efficient
Marta - Brooklyn, NY
I was quite impressed with the experience and knowledge the repairman showed when repairing my microwave. The gentleman knew what he was doing and went to the task. Thank you for using his company.
Linda - Raritan, NJ
The tech was very helpful and corrected the problem.
Elisa - Paramus, NJ
Sam is such a gentleman! So helpful! Only wants the best for the customer! Thank you, Sam, for your help!
Great, polite service!
Dwina - Spotswood, NJ
Telephone contact, arrival time that we were told, and the courteous and very efficient technician was superb.
Joyce - Millburn, NJ
Mary - Tannersville, PA
Second time back, all problems fixed 👍🏻
Ciro - Lakewood Township, NJ
Good Service, Bad Circumstances
Joanne - Blairstown, NJ
The compressor died on my refrigerator and it was replaced by the tech with one he had in the truck. That compressor also died so we were without a fridge for 2 extra days. Not too happy about that but I can't fault the tech he was awesome.
Milena - Stroudsburg, PA
Great service ,
George - Manalapan Township, NJ
Dan was very professional and efficient when fixing my dryer. He knew the questions to ask in order to find the true problem. Dan found the problem immediately and gave thorough instruction on preventing this in the future. I would recommend Dan to all my friends and family.
Cari - Brooklyn, NY
We didn’t have to wait for weeks for service, or for the parts to arrive.
Jason was the best.
Janet - Flemington, NJ
Jason was the best.
Anthony - Hawthorne, NJ
The guys were great. They quickly found the problem and fixed it. I'm very satisfied.
Colleen - Ocean Township, NJ
Outstanding and professional . Great customer service from technicians . Office help could use a little help, they are not very helpful and slightly rude. That is reflected in my score for overall service . Technicians deserve an excellent!
Brad - New York, NY
Everything is great except the 8 to 4 window. I wish it was at least a 1/2 day window.
Fred - New York, NY
The service technician was professional , knowledgeable and Understood. came on time scheduled and Corrected the problem effectively and efficiently.. I would highly recommend Dan MARC and use them again if needed.
Microwave Warranty Repair Service
David - Holmdel, NJ
Waste of time.
Steve - Queens, NY
For starters, the guy who came was exceedingly rude and borderline hostile at first. He was here for ten minutes, told me to call an electrician, and left.
Marjorie - New York, NY
Excellent scheduling.. excellent service man.. 🌻thankyou
Lovedeep - Woodbridge Township, NJ
Bought a washing machine from pc Richards and it was not working. Technician only factory reset it and left and machine still not working
Heather - New York, NY
Good but pricey
Barbara - Wall Township, NJ
William - Tinton Falls, NJ
My microwave is working!!!
Professional and efficient
Lorraine - Northvale, NJ
it was great
Carlota - Queens, NY
the service was one of the best
Lisina - Irvington, NY
I was in a bind when our washing machine broke down. Was able to book an appointment online for the following day. I was kept informed as to the arrival time frame of tech and he was able to repair the washer promptly; tech was very helpful, friendly and professional. Thank you!
Great Service/ Low Effort
Lawrence - Watchung, NJ
Jesse was fabulous...diagnosed the refrigerator problem and fixed it fast....most polite.
Corrie - Andover, NJ
Getting an appointment was quick and easy. The tech was personable and knowledgeable.
Anthony - Tinton Falls, NJ
Service person was knowledgeable and did a great job
Nicole - Hackensack, NJ
The service guy was Great. There is a bright side to a service call- meeting a cool service guy 😁
Elain - Washington Township, NJ
Kim - Freehold, NJ
the repair man was very good . Came when he was suppose to and did a great job
Moses was very knowledgeable and professional.
Mary - Fanwood, NJ
Having recently purchased four Whirlpool appliances, I was quite concerned as there were problems with three of them. Moses D. was thorough, knowledgeable and patient as he methodically worked to fix the problems. He is a credit to your company.
Kelly - Queens, NY
still waiting for my receipt besides that everything was great
Peter - Madison, NJ
Brenda - East Windsor, NJ
Samuel - Queens, NY
Ron - New York, NY
Met my expectations. Diagnosed the problem and replaced defective part. Was on time , did the work, cleaned up.
Michael - New York, NY
Danielle - Queens, NY
Nicholas - Queens, NY
Great service person
Deanna - Jersey City, NJ
Prompt, courteous service professional looked at my washer machine, clearly explained the problem and how to rectify.
Kenny Gonzalez is terrific! Vert,very satisfied. He knew in a second what the problem was.
Elaine - Queens, NY
Great service, unfair price
Ken - Edison, NJ
Robert, your technician, has been to our home in the past for repairs and is a wonderful man. Always pleasant and helpful. The only complaint I have is on the price. It is far too exorbitant. You charge $115 for the service call, but what is that for, the man to walk through the door? I get it if I decide not to do the repair, but I did do the repair, which was a small, $25 part, which probably should have been $15. Yet, I get a bill for $237, which in my mind, is ridiculous and unfair. The absolute most it should have cost was the $115 plus the cost of the part. I appreciate Robert's service, but this charge was not right or fair.
No sweat Service
"Protomastro - Lyndhurst, NJ
On time. Friendly. Knowledgeable and gave information so I would understand.
Very knowledgeable and courteous
Emilia - Port Chester, NY
Our serviceman arrived promptly and fixed our washing machine within short order
A mazing service and great repair . Refrigerator fixed and working fine. Great price also. Thx
Thomas - Somerville, NJ
Very satisfied with the work done by Jason. He cares to get my refrigerator in top shape.
Richard - Montvale, NJ
Thanks for the great service!
Johanna Habib - Madison, NJ
Patricia - Bridgewater, NJ
Modestus - Rye, NY
Mark - Larchmont, NY
Manish - South Brunswick Township, NJ
Charges should be clearly communicated when talking appointments, also labor charges over service fees absolutely don’t make sense
Great service. Very knowledable and courtesy
Anthony - New York, NY
Great Professional Service
Kathleen - Woodbridge Township, NJ
Extremely happy with the tech. He was informative, helpful and professional. I would highly recommend this company to my friends and family.
Angela - Bernards, NJ
Knowledgeable, polite and got the problem corrected that installers could not
Harriet - New York, NY
Pleasant, efficient service. Unfortunately the problem of multiple beeps has no solution as the manufacturer made the mistake of not allowing their elimination.
Chris - Toms River, NJ
Highly recommend... Chris was very knowledgeable, friendly, and helpful.
Great service. Extremely satisfied.
Frank - Old Bridge Township, NJ
Esther - Princeton, NJ
Great Prompt Service
Joaquim - Newark, NJ
Amy - West Orange, NJ
This experience couldn’t have been better!
Great service, saved my day!!
Akhilesh - South Brunswick Township, NJ
After being told that my gas range/oven needed replacement I decided to call them and they saved me bucks just by inspection declaring it to be perfectly alright !
William - West Windsor Township, NJ
Technician was on time, efficient and courteous. Did job quickly. Great experience.
Time to get part
Tony - Manalapan Township, NJ
I feel a week to wait for a part on a brand new dish washer is a bit too long. I can get the part online shipped over night
Antonella - New York, NY
Govindu - Newark, NJ
DRYER-ELECTRIC MAYTAG MHWC7500YW0 AD. Service and repair assistance completed.
DRYER WHIRLPOOL WGD4616FW1 "AD. Checked unit, adjusted latch. Unit tested ok."
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Found broken wire in the door need door and 2 men wires go through hinge ; ordrng 1 LW11037733 (DOOR ASSY)
DRYER WHIRLPOOL WGD85HEFC0 Ui not working; ordrng 1 W11109852 (UI)
RANGE - GAS KITCHENAID KSGG700ESS0 Replaced cap kit and fan tested unit it works ok
DISHWASHER KITCHENAID KDTM404ESS3 Found door latch broken .. ui not working .; ordrng 1 W10544004 (STRIKE) and 1 W10653840 (LATCH) and 1 W10903798 (UI)
REFRIGERATOR MAYTAG MRT711BZDM00 Found sealed system problem Diagnostic only
DRYER MAYTAG MED7100DW0 error codes F4e1 ..f4e3 ..f4e4 .. ran diagnostics...found vent crushed..customer instruct ...; ordrng 1 W10654005 (CONTROL )
DISHWASHER WHIRLPOOL WDF550SAHS Dispenser door adjustment
REFRIG/FREEZER KITCHEN AID KBFN402ESS02 Found jammed motor. Repaired and tested. Job Cmpltd
DRYER GAS MAYTAG MGDC215EW2 Found door switch broken; used 1 3406107 (SWITCH) from stock
REFRIG/FREEZER KITCHEN AID KRFF302ESS01 spoke to Adrain @ techline ... adjust freezer temperature to 3 .. only reservior freezing .. food is good ... customer instruct..
DRYER-ELECTRIC MAYTAG MHWC7500YW0 Replace all 3 parts last was control ..machine won’t start..bad new control need to reorder more parts; ordrng 1 WPW10192966 (cntrl-elec) and 1 WPW10192975 (switch-wl) and 1 WPW10192981 (cntrl-elec) and 1 WPW10192994 (switch) and 1 WPW10192995 (latch) and 1 WPW10445679 (console)
REFRIG/FREEZER WHIRLPOOL WRS586FLDM01 Install parts
DRYER WHIRLPOOL WED4815EW Cleared lint from blower wheel Also found clogged vent. Instructed cons. of dangers and effects of clogged vent issues and how to maintain them. Dryer working ok.
WASHER WHIRLPOOL WTW5840SW0 Needs more parts washer is falling a part; saved tckt
WASHER AMANA n/a Not running needs capacitor ; ordrng 1 W11158830 (CAPACITOR )
REFRIG/FREEZER WHIRLPOOL WZF79R20DW03 Unit failed on control box; ordrng 1 W10812026 (contrl-box)
WASHER MAYTAG MVWC565FW1 Reset control washer work as designed ..
WASHER WHIRLPOOL CAE2795FQ0 Replace control and actuator test ok
WASHER WHIRLPOOL WTW7000DW3 Reset control run tested Ok
WASHER MAYTAG MVWX655DW1 Reset control run test ok
M/W OTR JENN-AIR n/a Installed interlocks will need mag cap diode 2 men 2 CT’s. Customer will call for install of parts will need to remove molding.to drop microwave.
REFRIG/FREEZER WHIRLPOOL WRT549SZDB00 After isolated sealed system lines found suction line not holding a vacuum called tech-line Rich to documented reference # 7724787389 state that unit is unrepairable due to a heat exchanger leaks
RANGE JENN-AIR JES1750ES1 Found left outer element out will need dual element ; ordrng 1 W10823729 (DUAL ELEMENT ) and 1 W10857622 (DUAL SWITCH )
REFRIG/FREEZER WHIRLPOOL WRS588FIHZ00 removed and defrosted ice Installed new auger motor and ice bucket cycle check dispenser operation
REFRIG/FREEZER KITCHEN AID KFCS22EVMS6 Installed new mullion
D/WASHER UNDCTR MAYTAG MDB4949SDZ0 Found dispenser gasket pulled out reinsert gasket and found no water going into tub found float hang up told customer to make sure float is down and to get diswasher magic to clean tub from hard water and rust .
MICROWAVE JENN-AIR JMW2430DP01 I’m the helper on this call .
DISHWASHER KITCHENAID KDTM354DSS5 "Found upper tracks broken replace with new tracks.; used 1 W11259785 (TRACK), and 1 W11259786 (TRACK) from stock"
RANGE JENN-AIR JGRP436WP01 Broken glass Order new; ordrng 1 WPW10188327 (glass-door)
DISHWASHER KITCHENAID KDFE204ESS2 Ran test mode getting 7-1 heater problem. Reset control board clear error code heater working now .did clean filter also.
D/WASHER UNDCTR KITCHEN-AID KDTE104ESS3 Ordered hinge and bracket ; ordrng 2 WP8269145 (brckt-mtg)s and 1 WP8534853 (door hinge)
WALL OVEN WHIRLPOOL KEBK276SBL04 Helper completed
DISHWASHER JENN-AIR JDB9000CWP2 Clogged drain hose under sink / Cleared it/ Test it all op ok
RANGE JENN AIR JGS8860BDP Replace defective burner assy and burned harness and broken knobs Test it all op ok
DISHWASHER JENN-AIR JDB8500AWX1 Replace broken adjuster customer has part Test it all op ok
REFRIGERATOR WHIRLPOOL KBBL306ESS00 Needs a new icemaker and fc led light. 2 year warranty. Ordering. W10913630 W10908166; ordrng 1 W10908166 (module) and 1 W10913630 (icemaker)
DISHWASHER WHIRLPOOL ADB1500AWS3 Replaced defective control panel
REFRIG/FREEZER JENN-AIR JFC2290REP00 Found freezer door warped(see picture on SD-Mobile). Also door gaskets and deli lid needed. O&i parts...; ordrng 1 13094917SQ (dor-fip ss) and 1 W10571967 (frz door gasket (gr)) and 2 W10830046 (gasket-fip)s and 1 WP12656822 (cover)
RANGE - GAS KITCHENAID KGSS907SWH3 Replaced defective DSI; used 1 WPW10331686 (
RANGE MAYTAG CWG3100AAS13 Replaced defective oven ignitor ; used 1 74007498 (IGNITOR) from stock
KITCHEN WHIRLPOOL JMC2430DP01 Reset unit
DRYER MAYTAG MEDC465HW0 Installed new door catch. Working properly.
D/WASHER UNDCTR WHIRLPOOL WDT720PADM1 as per customer.. unit doesnt dry and leaks ....No error codes ... ran diagnostics... customer instruct to use rinse aid ... feed tube needs to be replaced; ordrng 1 W10861745 (FEED TUBE) and 1 W11245091 (OUTLET COVER)
WASHER WHIRLPOOL WTW5000DW0 Customer said she called 3 times and cancelled.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 No abnormal noise heard at this time. Could have been expanding foam expanding a bit still. Sizzle noise is due to water dripping onto the heater during defrost. Advised to get video if knocking noise returns.
REFRIGERATOR WHIRLPOOL JS42PPDUDE00 "Per K.G. and J.F., found cut in water dispenser tubing @ bottom and repaired...; used 1 WP2300868 (CONNECTOR) from stock"
RANGE AMANA AGR5330BAS3 checked unit found burners are to small for the use for the customer left front burners not igniting needs parts ; ordrng 2 W10209657 (igntr-surf)s and 1 WP6610341 (module-spk) and 2 WPW10209656 (igntr-surf)s
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Installed new damper control
WASHER WHIRLPOOL WFW75HEFW0 Error codes F3e1 ..f8e1 .. ran diagnostics.. customer instruct noise from pipes ... water hammering .. machine ok
WSH FRT/LOAD WHIRLPOOL n/a Checked unit found bellow drain clogged cleaned out advised customer to clean out washer with affresh
DRYER GAS MAYTAG MGDC500VW0 Checked unit found thermal fuse blown replaced tested ok
DRYER - GAS MAYTAG MGD5630 HW0 Installed console tested all function tested ok
RANGE WHIRLPOOL WFG320M0BS3 Checked unit found gas leak coming from regulator to bake burner valve tubing installed pipe dope to create seal; retested 5 x and now no leak .
OVEN JENN-AIR JJW2430DP01 Vd unit needs user interface (W11236887) cust was a no show called office confirmed tagged door took pic order part as per error code ; ordrng 1 W11236887 (console)
WSH FRT/LOAD WHIRLPOOL n/a Check unit does not drain well remove and replace parts listed tested functions fine
WASHER WHIRLPOOL WFC7500VW2 Check unit does not drain remove object from pump tested functions fine
DRYER WHIRLPOOL WET4027HW0 "Apartment 1202/ check installation issues exhaust at unit is crushed must replace and shorten,no air flow to outside"
WASHER MAYTAG MVWC565FW1 "Check over found worm cam assembly and actuator remove and replace parts listed tested functions fine ; used 1 W10721967 ( CAM), and 1 W10913953 ( ACTUATOR) from stock"
WASHER MAYTAG MVWP575GW0 Remove and replace failed parts listed tested functions fine
WASHER WHIRLPOOL WTW5000DW2 Check unit and replace lock assembly tested functions fine ; used 1 W10838613 ( LATCH) from stock
REFRIGERATOR JENN-AIR JS48PPDUDE00 Vd cust declined at this time cust stated they have a ext warr and thought we were them
M/W OTR WHIRLPOOL WMH31017HS2 CH - assisted w/ 2 man
WASHER WHIRLPOOL WTW5000DW0 "CH - upon arrival, went over oow service fee with customer. Customer declined service"
WASHER WHIRLPOOL WFW95HEXW2 "CH - installed new pump, tests good"
REFRIGERATOR WHIRLPOOL WRF550CDHZ00 CH - installed new rh rc door gaskets - tests good. Ice chute and auger functioning normally. No other functional issues found at this time.
REFRIGERATOR KITCHENAID KRFC300ESS01 CH - installed new damper - tests good
REFRIGERATOR WHIRLPOOL JFC2290REP "CH - Unit has goods issue date of 11/14/18. found unit with baler arm in up position. Put arm into down position, jumped out im - observed harvest and fill cycle. Tests good, no functional issues found at this time"
M/W OTR WHIRLPOOL WMH31017HS2 Ep-installed new filter board and control. Tested function
DISHWASHER JENN AIR JDB8700AWP0 Installed control board tested ok.
DRYER WHIRLPOOL WGD7590FW0 "AD. Checked unit, found faulty burner Assy. Ordering part.; ordrng 1 28019 (BURNER )"
REFRIGERATOR KITCHENAID KBFC42FSS00 "AD. Checked unit, found faulty door gasket. Ordering gasket. Collected $122.57 via ccd.; ordrng 1 8201809 (GASKET )"
DISHWASHER WHIRLPOOL KUDV24SEAL2 Ck dw bad UI Part is NLA
MICROWAVE KITCHENAID KMHS120ESS0 Replaced defective holder & ring
REFRIGERATOR WHIRLPOOL KSRG22FKBT05 Checked and found faulty ice maker ; ordrng 1 W10822681 (VALVE) and 1 WPW10190961 (ICE MAKER )
WSH FRT/LOAD WHIRLPOOL n/a Found drain pump failure filter free of debris. Relace pump test unit working properly ; used 1 280187 (pump) from stock
DRYER MAYTAG MDG6800AWW Found no faults with unit explained to have vent cleaned to in sure proper air flow test unit working properly
LAUNDRY AMANA NTW4516FW1 Dead washer needs control ; ordrng 1 W11124710 (CONTROL )
WASHER WHIRLPOOL WTW5640XW3 Ordering new tub ring which is failing. Fixed leak which was from drain hose not far enough into standpipe and was splashing water to floor and wall behind unit. ; ordrng 1 WPW10215146 (TUB RING)
REFRIG/FREEZER WHIRLPOOL WRS321SDHZ AD. Replaced defective door and badge. Unit ok.
REFRIG/FREEZER KITCHEN AID WRX735SDHZ Intermittent problem need ui; ordrng 1 W11043015 (UI)
WASHER MAYTAG MVWB725BW0 Needs dispenser and valves and rotor. 2 count ; ordrng 1 280146 (ROTOR) and 1 W10853723 (VALVE) and 1 WPW10552116 (DISPENSER) and 1 WPW10553370 (DISPENSER) and 1 WPW10554110 (DISPENSER)
WASHER WHIRLPOOL WTW4950HW1 "Found defective control ,order parts . ; ordrng 1 W11256105 (PCB BOARD )"
DOUBLE WALL OVEN JENN-AIR JJW2830DP02 Installed control panel tested ok.
WASHER WHIRLPOOL CAE2745FQ0 Dead control ; ordrng 1 W11188527 (CONTROL )
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Db unit is running ff running at 38 degrees unit is almost empty at this time running as designed customer states ff sec did warm where she had to throw away food
DRYER WHIRLPOOL WHD3090GW0 Found plug connection to wall outlet is very loose . Explain to have outlet replaced .
REFRIG/FREEZER WHIRLPOOL WRS322FDAW04 "Made checks” found defective LED lights in freezer & refrigerator, replaced defective LED parts” tested ok...; used 1 WPW10515057 (LIGHT), and 1 WPW10515058 (LIGHT) from stock"
REFRIG/FREEZER WHIRLPOOL WRS571CIHZ01 Defective damper order part.; ordrng 1 W11164593 (DAMPER )
DISHWASHER WHIRLPOOL WDT750SAHZ0 Tested unit found knockout plug in disposer was never removed causing no drain are removed plug tested the unit OK
REFRIG/FREEZER KITCHEN AID KRFC704FSS00 Installed new evap cover. Positioned thermistor on discharge line. Unit checked ok
RANGE WHIRLPOOL WFG505M0BS3 Damaged burner valves not sure if knobs come with sleeves ; ordrng 1 W10339442 (knob) and 1 W10615567 (valve-brnr) and 1 W10615569 (valve-brnr)
WINE CELLAR WHIRLPOOL WUW35X15DS U it has damaged compressor. Broken inside. Seal system tech 3cnt; ordrng 1 W10782274 (compressor)
WALL OVEN JENN AIR JGS1450FS0 Ep-Installed new vent trim and nameplate.
DISHWASHER KITCHENAID KUDC10IXSS7 "Ep-installed new gasket and retainer, adjusted level of unit. Tested for leaks, functions as designed"
WASHER MAYTAG MVWX655DW1 Db lid is cracked took pic unit needs following parts ; ordrng 1 W11117421 (lid) and 1 WP8563965 (lid hinge) and 4 WPW10078270 (screw)s
REFRIG/FREEZER WHIRLPOOL WRF560SEYM05 Replaced water tubing
DRYER MAYTAG MGD8100DW0 "Ep-Installed dryer repair kit, tested unit. Functions as designed"
OVEN WHIRLPOOL WFG550S0HZ0 "Replaced bake burner, igniter, dsi board and wires. Still failing ignition. Ordering regulator ; ordrng 1 WPW10602001 (REGULATOR)"
RANGE - GAS WHIRLPOOL WFG320M0BW Clock installed unit tested & checked ok. Working well.
RANGE IKEA IGL730CS0 Check and found that the right rear burner value is defective.; ordrng 1 W11163975 (BURNER VALUE )
DRYER WHIRLPOOL WED99HEDW0 Unit needs new sump pump. Customer paid for the trip $75.00. Labor $120.00 part $138.99. Need 2 count ; ordrng 1 W10903190 (pump)
MICROWAVE O.T.R. KITCHENAID KHHS179LSS-5 "Unit needs blower motor and lcd unit replaced, parts are no longer available"
REFRIGERATOR JENN-AIR JF42NXFXDE02 Adjusted led modules. Found one blown. Replaced module. Unit checkSr# 7724788649
WASHER MAYTAG MLG2000AWW "Part price$. 264.06. Motor control Need to be replaced. Customer wants the invoice from previous job. Customer must have machine moved out; ordrng 1 12002039 (motor,neptune)"
WASHER WHIRLPOOL WTW8040DW0 KG 5/7 installed door lid switch. Checked washer through cycle. Washer tested properly all components operating as designed.
OVEN WHIRLPOOL JGR8855ADS KG 5/7 checked oven. Display showing F1 error code and oven turns on. Needs new control board part# 71003114 No Longer Available. Customer will replace oven with new unit. No additional repair required
RANGE WHIRLPOOL WFG320M0BS3 Unit tested and checked smoke is remnants of what was being cooked in oven. Cx instructed that smell will go away after number of uses.
REFRIG/FREEZER WHIRLPOOL WRT111SFDW04 "Order set up wrong, unit is coved under PC Richards contract. Instructed customer to call them to set up service; customer would not pay/ Job Cmpltd"
REF BOT/MT 19CF WHIRLPOOL n/a Found right FF door hinge by foam is broken poor design. Needs door.; ordrng 1 LW10557493 and 1 WPW10481433
WASHER WHIRLPOOL WFW95HEDW0 Washer drain line is backed up needs to get a plumber.
WASHER MAYTAG MVWC555DW1 Check unit gear case is faulty ; ordrng 1 W10528947 (BASKET HUB) and 1 W10752187 (BOLT) and 1 W10902814 (WASH PLATE) and 1 W11035751 (GEAR CASE ) and 6 WP8533953 (SCREWS)s
DRYER MAYTAG MGDX655DW2 "Start button came off from panel,Reinstalled test ok.."
MICROWAVE O.T.R. WHIRLPOOL WMH53520CS6 "Made checks not heating. Found lose wire to magnetron, tightened wire to magnetron. Tested ok"
DISHWASHER JENN-AIR JDB9000CWP3 Unit need new wash motor pump; ordrng 1 WPW10605057 (pump and motor assy)
WASHER WHIRLPOOL WTW4955HW1 "Pass diagnostics test ok,Normal sound level."
REFRIG/FREEZER WHIRLPOOL WRS555SIHZ00 "Check unit and ops; found water filter is faulty, customer will get new filter; unit working fine"
DRYER MAYTAG MGDB766FW0 Pass diagnostics test ok..Instruct costumer how to operate dryer..
REFRIG/FREEZER JENN-AIR JFI2089AEP12 "Made checks” found defective main control board, replaced defective board, tested ok, Per Diana in the office JENN AIR is covering all of this repair..."
MICROWAVE JENN-AIR JMW2430DP01 Mw control board and cooling fan replaced tested ok
REFRIG/FREEZER WHIRLPOOL WSF26C2EXY02 Install part.
MICRO OVEN TOP JENN-AIR JMV8186AAS Lever switch replaced tested ok; used 1 DE66-90106B (LEVER-SWITCH LOWER) from stock
WSH FRT/LOAD WHIRLPOOL n/a Needs new bellow unit is molded ; ordrng 1 W11106747 (bellow)
DRYER GAS WHIRLPOOL WGD87HEDC0 Rent is dry is working fine found lint was building up at the exhaust end of the dryer vent unit is working fine
REF BOT/MT 18CF WHIRLPOOL n/a Unit handle is broken and need new moisture handles ; ordrng 1 WP67005140 (handle) and 2 WP67005864 (cables)s and 2 WPW10348409 (cables)s
VENTHOODS IKEA IHW53UC0FS1 Replaced LED light. Tested ok
REFRIG/FREEZER KITCHENAID KRFC300ESS01 Evaporator frosted/defrost bimetal open. O&i part. 2 count for defrosting...; ordrng 1 WPW10165425 (bimetl-def)
WALL OVEN COMBO JENN AIR JMW3430WS02 Did temp checks highs and lows within proper range. Tested ok at this time
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Spoke to TM George & customer about this call, per George he’s going to be sending a dishwasher specialists with clear door to test unit.,; saved tckt"
WASHER WHIRLPOOL CAE2743BQ0 "Ran diagnostic operation ok.,must bill customer trip $122.57"
REF T/M 10 CF WHIRLPOOL WRT111SFDM02 Check unit timer and bi-metal is faulty ; ordrng 1 4388931 (TIMER) and 1 W11164040 (HARNESS WIRE )
REFRIGERATOR WHIRLPOOL WRT104TFDW00 Shock absorbers not on the right spot. Adjusted absorber fridge not making anymore noise
OVEN KITCHENAID KSGG700ESS0 "F8E0, needs cooling fan. Was not sent with one, customer not happy. ; ordrng 1 W11107275 (COOLING FAN)"
DISHWASHER AMANA ADB1400AGB0 "Unit tested & checked ok, explained to cx how unit operates no-issue detected at time of app. Explained wash cycle to cx and cleared 4-3 code which was cleared and tested ok."
DISHWASHER KITCHENAID KDTE704DWH0 TB- Found unit turning off when vent fan is activated. Vent motor is faulty causing control and UI to shut down. Needs replacement vent fan and fan cover. No further charge to customer.; ordrng 1 WPW10195032 (DEFLECTOR) and 1 WPW10469574 (FAN)
DISHWASHER IKEA IUD9500WX4 Installed control ui. Tested ok.
WASHER MAYTAG MVWP575GW0 "Customer issue is with her clothes coming out wrinkled. Called techline, spoke to kevin. Sr # 7724790734. No error codes found. Ran unit through test mode. Unit checks ok. Unit is working designed as per techline. Customer is very upset with unit and demands unit be replaced especially if problems continues."
REFRIGERATOR WHIRLPOOL WRT518SZFW00 "Replaced compressor/ control blew out ordered part W11223729.; ordrng 1 CONTROL, used 1 876764 (VALVE) from stock"
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Ep-Installed new icemaker, manually filled via test #97. Advised customer up to 24hrs for full and steady ice production, and to discard first three batches of ice."
WASHER MAYTAG MVWB835DW4 TB- Customer had off balance load issue. Advised how to avoid issue. Diagnostics tests all pass. No other issues found.
RANGE JENN-AIR JGRP436WP02 Need 2 man Checked unit spark module bad oven keeps sparking ; ordrng 1 WPW10116108 (module-spk) and 1 WPW10475147 (module-spk)
OVEN JENNAIR JJW2430DP01 TB- Installed new control panel. Tests good.
OVEN WHIRLPOOL WFG320M0BS3 "Replaced ignitor but harness is damaged need to replace with original; ordrng 1 W10914411 (IGNITOR), used 1 7432P143-60 (IGNITER) from stock"
REFRIGERATOR KITCHENAID KRFC300ESS01 Replaced gasket
DISHWASHER IKEA IUD8555DX3 Check and found that the sump pump & motor is defective.; ordrng 1 W10904995 (SUMP PUMP MOTOR )
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Dent in RC door. Ordering. Customer may want doors reversed and is aware she will have to pay us. Allow extra time in case door reversal needs to be done. Customer is going to try to have installers do it first. ; ordrng 1 LW10642551 (DOOR)
MICRO OVEN TOP WHIRLPOOL WML55011HB0 Db unit is installed correctly air is moving thru vent and the top of unit. tech line is sending up to the engineering sr#7724791544
WASHER MAYTAG MHW3505FW1 Checked unit. found bad pump not draining water from unit replaced pump tested ok; used 1 WPW10605427 (PUMP-WATER) from stock
OVEN WHIRLPOOL WMH53520CS5 "Needs magnetron and diode for two techs on return, no heat. ; ordrng 1 W10818686 (MAGNETRON) and 1 W11256462 (DIODE)"
OVEN WHIRLPOOL WEG730H0DW "Installed all parts on unit, customer is going to have unit reconnected due to unusual installation. Advised customer to use unit all call if any further issues."
M/W OTR WHIRLPOOL n/a check and found that the magnetron and the transformer are defective; ordrng 1 W10598693 (THERMST FIX) and 1 W10733412 (TRANFORMR) and 1 W10818686 (MAGNETRON ) and 1 W11256462 ( DIODE)
REF BOT/MT 21CF WHIRLPOOL GX2FHDXVA00 Check unit thermistor and fan motor is faulty ; ordrng 1 12002355 (THERMISTOR ) and 1 WPW10128551 (EVAPORATOR FAN )
REFRIGERATOR MAYTAG MFI2269DRM00 Replaced icemaker; used 1 W10882923 (ICEMAKER) from stock
WASHER WHIRLPOOL WFW9290FC0 "Customer need to have the washer accessible for us to do the repair both the washer and dryer stock inside the closet very small area to work in , and plus there’s me here working also in the same area.; O-emld tckt"
WASHER MAYTAG MVWX655DW1 "Long fill, no fill issue. No cold water from plumbing. Took off hose and turned water on, no water from cold supply. Advised customer it’s a plumbing issue."
REF T/M 19 CFFF WHIRLPOOL WRT549SZDM00 "Unit was replaced,return parts back to office"
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Drain clog adjust drain tube in for for water to drain correctly.
WASHER WHIRLPOOL WFW3090GW "Need parts, , need 2 men; ordrng 1 W10840664 (TIMER) and 1 W11046208 (CONTROL )"
WSH FRT/LOAD MAYTAG n/a Check and found that the drain pipe in the wall is clogged and need to be snake. Customer going to have the super take care of it.
WASHER WHIRLPOOL CAE2745FQ0 Install parts but unit have move problem. ; ordrng 1 WPW10491734 (INTERFASE)
REFRIG/FREEZER WHIRLPOOL WSF26C3EXW01 Replaced control
WALL OVEN WHIRLPOOL KEBK276SBL04 Replaced upper oven broiler element
WASHER MAYTAG MVWB865GW0 Parts inst. Inspected fir proper function. Working fine now.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Clogged water filter. There seems to be workingon the plumbing in the building. Customer is not happy about the clogged filter
DRYER MAYTAG MGDB765FW0 "Check unit is working normal, problem is the vent, need to clean it up,( customer is no happy with unit) but unit is working normal"
WASHER MAYTAG MVWX655DW1 Cleaned inlet hose. Was not lettig enough cold water in
WASHER WHIRLPOOL WFW92HEFW0 Replace the drain pump and run test leave working properly .
WASHER WHIRLPOOL WFW92HEFW0 Unit tested as designed. Explained how load and go works
RANGE MAYTAG MGS5870ADW Discovered main control is also defective. Will order. Job total : 425.00Collected 200.00 cash Warranty parts 1 year. Labor 90 days. Service 30 days. ; ordrng 1 WP5760M308-60 (cntrl-elec)
REF BOT KITCHEN-AID KFCP22EXMP I checked and found that the ice maker's water line was frozen. clean it and the unit is working well
DISHWASHER WHIRLPOOL KDTE304DSS0 Small hole in the tub that keeps water leaks on the back of the tub unit tripping brakers ; ordrng 1 W10911101 (harns-wire) and 1 WPW10537414 (panel-cntl) and 1 WPW10681503 (tub-dishwr)
WASHER WHIRLPOOL WFW9290FC0 Check and found that the washer is working fine.
WASHER MAYTAG MVWX655DW1 Check and found that the washer is working just fine as designed. No problems at all.
DISHWASHER AMANA ADB1400AGS1 Installed control. Called techline. Sr #7724792317. Was told to replace parts. ; ordrng 1 W10678341 (SPRING (LATCH)) and 1 W10716685 (LATCH HANDLE (BLK) ) and 1 W10906432 (CONTROL) and 1 WP8580309 (STRIKE ) and 1 WPW10274880 (DOOR SWITCH ) and 1 WPW10274884 (LATCH HOUSING)
REFRIGERATOR KITCHENAID KSCS25FVSS01 Install part cycled ok.
REFRIGERATOR WHIRLPOOL WRT1111SFDW03 Found clog drain. Removed clog. Unit checked ok
DISHWASHER KITCHEN AID KDFE104DSS2 No power to pump. S code control s61361; ordrng 1 W10854215 (cntrl-elec) and 1 WPW10348269 (pump-drain)
REFRIG/FREEZER WHIRLPOOL WRF560SEYM05 Parts inst. Inspected for proper function. Working fine now.
MICROWAVE WHIRLPOOL WOC75EC0HS00 Part cracked; ordrng 2 W10915651 (COVER)s
DRYER WHIRLPOOL WGD8000DW3 "Replaced defective rollers but motor also has high squeal noise; ordrng 1 W11105178 (MOTOR ) and 1 WP697772 (wheel), used 1 12001541 (rollers) from stock"
WASHER WHIRLPOOL CHW9160GW0 Installed and left the unit working as designed
REFRIGERATOR AMANA SBI20MW Check and found that the CONTROL THERMOSTAT AND THE DAMPER CONTROL are defective and need to clean the condenser. the costumer told me that he is likely to buy a new one because that one is very old; ordrng 1 R0161092 (CONTROL THERMOSTAT ) and 1 R9900109 (CONTROL DAMPER )
MICROWAVE WHIRLPOOL WDT730PAHZ0 Checked and found stuck door