Near New York, NY 10027
Kenly S
Job Details:
03/03/2020
RANGE KITCHEN AID KSEG950ESS2
"check and found that the SWITCH, INFINITE (RIGHT REAR) is defective; ordrng 1 W10911303 (SWITCH, INFINITE (RIGHT REAR) )"
Near Brooklyn, NY 11207
Kage M
Job Details:
03/03/2020
REFRIGERATOR MAYTAG MRT118FFFH01
Checked and found unit freezing everything in refrigerator section even on lowest setting; ordrng 1 W11353815 (CONTROL ASSM)
Near Rochelle Park, NJ 07662
Gabino P
Job Details:
03/03/2020
DRYER - GAS WHIRLPOOL WGD8800YW1
Take loose screen grills reinstalled and lens filter and check all ok increase temperature and check ok.
Near Brooklyn, NY 11223
Kage M
Job Details:
03/03/2020
RANGE JENN AIR JGRP436WP01
Checked and found inner glass on oven door cracked ustoner paid $200/ 206.05 due on return ; ordrng 1 WPW10226005 (glass-door INNER GLASS )
Near Brick Township, NJ 08724
Tyler S
Job Details:
03/03/2020
OVEN WHIRLPOOL WEE760H0DH0
"Installed switch and left front burner, working properly. A burner knob broke during repair, ordering.; ordrng 1 W10828837 (KNOB)"
Near Newark, NJ 07108
Felipe T.
Job Details:
03/03/2020
RANGE WHIRLPOOL WEC310S0FW3
Call 973-670-0098 Julio for appointment. Ordered parts needed ; ordrng 1 W10894095 (cntrl-elec) and 1 W11134665 (HARNESS MAIN) and 6 WP3400029 (nut)s and 1 WPW10245259 (block-term)
Near New York, NY 10028
Damian T.
Job Details:
03/03/2020
DISH WASHER KITCHEN AID KUDS03FTPA2
"Replaced defective l/h door hinge, rechecked door functions, ran diagnostics and unit tested ok."
Near New York, NY 10003
Adrian R.
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WRS571CIDM01
Check and found that the starting kit is defective burn out.; ordrng 1 WPW10197428 (start relay) and 1 WPW10350564 (capacitor)
Near Hillsborough Township, NJ 08844
Jason T
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00
"Replaced defective led light module, tested ok...; used 1 W11205083 (MODULE) from stock"
Near Raritan Township, NJ 08822
Jason T
Job Details:
03/03/2020
REFRIG/FREEZER KITCHENAID KRFC704FSS00
"Replaced defective cover assembly & cap hinge, tested ok..."
Near Branchburg, NJ 08876
Moses D
Job Details:
03/03/2020
DISHWASHER WHIRLPOOL WDT720PADM2
Made checks cleaned drain pump. Tested ok. Advised customer to get a electrician to have longer wire so wires can be in junction box.
Near Plainfield, NJ 07063
Moses D
Job Details:
03/03/2020
OVEN MAYTAG MEW5627DDB
Made checks tightened upper oven temperature sensor. Tested ok. Needs lower oven outer door 74008978 part is discontinued. If customer still having temperature issues order sensor 12001656
Near Brooklyn, NY 11211
Enerve B.
Job Details:
03/03/2020
WASHER WHIRLPOOL WFW3090JW0
"Installed the parts listed below,still needs addl parts to be ordered ti go back with, founded only 40 volts on valve.; ordrng 1 461975011651 (NTC) and 1 W11132207 (HARNESS,M) and 1 W11332214 (TIMER+)"
Near Clinton Township, NJ 08801
Moses D
Job Details:
03/03/2020
RANGE WHIRLPOOL WFG320M0BS3
Made checks tested burners. Tested ok
Near Highland Park, NJ 08904
Moses D
Job Details:
03/03/2020
DISHWASHER MAYTAG MDB8979SFZ2
Replaced faulty upper rack tracks. Tested ok. Use S22916 for repair.; used 1 W11259786 (TRACK) from stock
Near Edison, NJ 08817
Moses D
Job Details:
03/03/2020
DISHWASTHER KITCHEN-AID KDTM354ESS3
"Made checks no error codes found, ran diagnostics, tested ok. Time display on panel is estimated time and can change based on soil level. Tested ok"
Near Brooklyn, NY 11221
Enerve B.
Job Details:
03/03/2020
REFRIG/FREEZER WHIRLPOOL JGS8860BDP
"Installed the two parts listed below,tested ok,works fine as designed."
Near New York, NY 10022
Eddy P.
Job Details:
03/03/2020
WASHER WHIRLPOOL MHWE201YW00
Ran test could not find any problems with the washing machine instruct customer maybe using too much soap that’s why the machine turned off on him
Near New York, NY 10128
Damian T.
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL KUDR204EPA00
Checked and found lower drawer r/s supports defective. ; ordrng 2 W10789528 (support)s
Near Raritan Township, NJ 08551
Jason T
Job Details:
03/03/2020
REFRIGERATOR KITCHENAID KRMF606ESS01
"Installed parts” have same problem, ordering main board & power Supply board..; ordrng 1 WPW10515762 (ROLLER ) and 1 WPW10624574 (POWER CONTROL BOARD ) and 1 WPW10675033 (CONTROL BOARD )"
Near New York, NY 10012
Eddy P.
Job Details:
03/03/2020
DRYER WHIRLPOOL WHD560CHW0
Drain line to the dryer was kink managed to get some clearance on kink the hose you and it sounds like it’s working fine customer has no clothes to test out the dryer sorry
Near Glen Rock, NJ 07452
Stoyan S
Job Details:
03/03/2020
RANGE MAYTAG MGR8700DS3
Clean burners Test it all op ok
Near Hillsborough Township, NJ 08844
Moses D
Job Details:
03/03/2020
RANGE KITCHENAID KSGG700ESS1
Made checks needs control panel and wire harness. Ordering parts. Also grates are wobbly whirlpool will send customer a set of grates order # 1534134021; ordrng 1 W10814133 (BEZEL KNOB) and 1 W11025616 (HARNESS WIRE ) and 1 W11029431 (PANEL CONTROL )
Near Long Valley, NJ 07853
Ken K
Job Details:
03/03/2020
REFRIG/FREEZER JENN AIR JF36NXFXDE01
Replaced led module on right side in FC and right side upper in RC. Due to not working. Auth # JP30000EPL1; used 2 W10908166 (LED LIGHT) from stock
Near New York, NY 10011
Eddy P.
Job Details:
03/03/2020
DRYER WHIRLPOOL WHD5090GW0
F01 error code unit needs new ACU board to fix the problem; ordrng 1 W11239098 (ACU BOARD )
Near Nutley, NJ 07110
Arden D.
Job Details:
03/03/2020
WASHER WHIRLPOOL MHW5100DW1
AD. Replaced defective control. Unit tested ok. Customer will contact office to make payment.
Near New City, NY 10956
Stoyan S
Job Details:
03/03/2020
WALL OVEN JENN-AIR JJW3830WS
No model and ser # label on unitF8E0 on first few minutes of cycle Need blower fan and UI. Also two man on return visit
Near Nanuet, NY 10954
Stoyan S
Job Details:
03/03/2020
MICROWAVE WHIRLPOOL WMH32519FS1
Replace defective magnetron Test it all op ok
Near Queens, NY 11433
George T
Job Details:
03/03/2020
WASHER MAYTAG MHW3505FW1
Had to replace failed pump. Test ok after repair.; used 1 WPW10605427 (PUMP-WATER) from stock
Near Queens, NY 11433
George T
Job Details:
03/03/2020
COOKTOP - ELECTR WHIRLPOOL W5CE3024XB00
Parts installed..all features and functions test ok...while present..
Near Paramus, NJ 07652
Aris S.
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM00
Need parts.; ordrng 1 W10769822 (compressor)
Near Jackson Township, NJ 08527
Robert D
Job Details:
03/03/2020
WASHER MAYTAG MVWB835DW4
Replaced valve assm. Checked operations and everything test ok. No further issue.
Near Monroe Township, NJ 08831
Robert D
Job Details:
03/03/2020
DISHWASHER KITCHEN AID KDTE704DSS0
Unit had shorted OWI sensor. Replaced sensor from truck stock. Checked operations and everything test ok. ; used 1 W10705575 (SENSOR) from stock
Near Manalapan Township, NJ 07726
Vincent D
Job Details:
03/03/2020
DISHWASHER KITCHENAID KDTE334GPS0
Vd tested unit found cust only using tablet with rinse aid advised cust they need to use rinse aid
Near Colts Neck, NJ 07722
Vincent D
Job Details:
03/03/2020
M/W OTR WHIRLPOOL WMH2175XVB2
Vd unit needs bulb (8206232A) 5 trip 117.95 labor 90 tax total 232.39 cust declined at this time collected trip 125.76 by check # 5124
Near Brooklyn, NY 11223
Omar S
Job Details:
03/03/2020
DRYER WHIRLPOOL WTW5000DW1
Dryer is working as designed.
Near Belleville, NJ 07109
Arden D.
Job Details:
03/03/2020
WASHER WHIRLPOOL WFW3090JW0
"AD. Checked unit, found faulty lock and timer. Ordering parts.; ordrng 1 W11035628 (LOCK) and 1 W11334214 (TIMER )"
Near Brooklyn, NY 11231
Paul D
Job Details:
03/03/2020
DISHWASHER WHIRLPOOL WDT730PAHZO
Found wash motor dead replaced tested ok ; used 1 W11085683 (PUMMP & MOTOR) from stock
Near New York, NY 10009
Adrian R.
Job Details:
03/03/2020
RANGE WHIRLPOOL MGR6875ADB
Check and found that the oven is working fine.
Near Neptune City, NJ 07753
Eric P.
Job Details:
03/03/2020
WASHER MAYTAG MVWC565FW1
Ep-installed new valve. Ran calibration and diagnostics. Machine functions as designed
Near Belmar, NJ 07719
Eric P.
Job Details:
03/03/2020
DISHWASHER WHIRLPOOL WDF331PAHS0
"Ep-discoloration under float switch, removed and inspected, cleaned tub. Inspected silverware basket, rollers, upper tracks, spray arm, filter and panel screws. Advised customer to run a clean washer cycle with affresh to completely clean interior of machine"
Near Brooklyn, NY 11223
Omar S
Job Details:
03/03/2020
WASHER MAYTAG MVWX655DW1
Installed basket speed test ok..
Near Monmouth Beach, NJ 07750
Eric P.
Job Details:
03/03/2020
DRYER WHIRLPOOL WED4815EW1
"Ep-installed new timer and thermst-fix, tested cycling. Machine functions as designed"
Near Chester, NY 10918
Tim S
Job Details:
03/03/2020
DISHWASHER KITCHENAID KDTE234GPS0
Removed object from under float domeTested ok
Near East Stroudsburg, PA 18302
Jose R
Job Details:
03/03/2020
WASHER MAYTAG MVWX655DW2
"Found long fill code..checked inlet valve filters ok,tested valve operation,okClear code ,calibrate control,,tested unit all Instruct on cycle selections and proper loading for best results.."
Near Brooklyn, NY 11209
Paul D
Job Details:
03/03/2020
REFRIGERATOR KITCHENAID KBFS20EVMS5
Installed new ice maker ; ordrng 1 D7824706Q (ice maker)
Near East Stroudsburg, PA 18302
Jose R
Job Details:
03/03/2020
DRYER-ELECTRIC WHIRLPOOL WFW72HEDW0
Customer stated that warranty company is replacing unit..no need for service
Near Clinton Township, NJ 08801
Ken K
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV01
Replaced IM due to water leaking into the ice bin
Near Somerville, NJ 08876
Ken K
Job Details:
03/03/2020
REFRIG/FREEZER KITCHENAID KRFC704FPS03
Replaced door latch on filter door due to being broken
Near South Amboy, NJ 08879
Dennis B
Job Details:
03/03/2020
REFRIGERATOR KITCHENAID KSC23C8EYY
Db unit was tapped from another company customer will by new unit
Near Red Bank, NJ 07701
Brian H.
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
"Found broken, inaccessible wires to FC LED module. Attempted to access wires by removing some insulation hoping to gain some slack so wires could be repaired by splicing method. The wire harness leading to LED module appears to have been taped down to inside of liner prior to insulation being installed making it completely impossible to complete repair. Unit can not be repaired. Called tech line to report findings. SR#7727278214. Tech line informed me Whirlpool will reach out to customer to make arrangements for the next step."
Near Bedminster, NJ 07921
Ken K
Job Details:
03/03/2020
REFRIG/FREEZER JENN-AIR JS42SEDBDA
2 count call Not cool... checked unit not power to the compressor needs board. RC door gasket is ripped ordered parts; ordrng 1 12002799 (COMPRESSOR BOARD) and 1 WP67001595 (RC DOOR GASKET)
Near Hazlet, NJ 07730
Dennis B
Job Details:
03/03/2020
RANGE WHIRLPOOL WFG515S0EB1
Db customer declined service when i told her the trip charge
Near Mountainside, NJ 07092
Karl G
Job Details:
03/03/2020
WASHER AMANA NTW4516FW3
"KG 3/2 checked washer, unit was filling up with water on auto sensing even when empty. Reset control through diagnostic mode. Calibrated washer. Checked unit empty and with load. Unit operating as designed"
Near Rumson, NJ 07760
Brian H.
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09
"Door not closing correctly. Diagnosed broken RH door W11301144 (see photo), stop WPW10191119, closer W10918010. Order parts.Refrigerator found leaking. Diagnosed faulty valve W11043013, tube W11415785, and ice maker WPW10300024. Order parts, extra time on return. Customer is aware RH door can take up to 6 weeks to arrive.; ordrng 1 W10918010 (CLOSER) and 1 W11043013 (VALVE) and 1 W11301144 (RH DOOR) and 1 W11415785 (TUBE) and 1 WPW10191119 (DOOR STOP) and 1 WPW10300024 (ICE MAKER )"
Near Hazlet, NJ 07730
Dennis B
Job Details:
03/03/2020
WASHER WHIRLPOOL WTW7340XW2
Db installed part tested unit unit ran to specs
Near New York, NY 10004
Adrian R.
Job Details:
03/03/2020
WASHER WHIRLPOOL LTE6234DQ2
"Replace the lid switch, leave working properly."
Near Robbinsville Township, NJ 08691
Trevor B
Job Details:
03/03/2020
DRYER MAYTAG MGDB835DW4
TB- No functional issues found with unit at this time.
Near Cranbury Township, NJ 08512
Robert D
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
Replaced parts. Unit is dispensing crushed and cubed ice as intended. No further issue.
Near Aberdeen Township, NJ 07747
Dennis B
Job Details:
03/03/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0
Db unit needs following part ; ordrng 1 W10712395 (adjuster)
Near Princeton, NJ
Trevor B
Job Details:
03/03/2020
MICROWAVE WHIRLPOOL WOC75EC0HS01
TB- Installed new UI assy. Tests good.
Near Trenton, NJ 08618
Trevor B
Job Details:
03/03/2020
DRYER - GAS MAYTAG MGDP475EW0
"TB- Installed new thermal fuse and dryer repair kit. Tests good. Advised customer of over excess of lint accumulation which caused blown fuse.; used 1 4392067 (REPAIR KIT), and 1 WP3392519 (FUSE) from stock"
Near Trenton, NJ 08620
Trevor B
Job Details:
03/03/2020
WASHER MAYTAG MVWC565FW1
TB- Installed new control. Tests good.
Near Hazlet, NJ 07730
Dennis B
Job Details:
03/03/2020
DISHWASHER WHIRLPOOL WDTA50SAHZ0
Db unit needs following part; ordrng 1 W10712395 (adjuster)
Near Middletown, NJ 07738
Vincent D
Job Details:
03/03/2020
REFRIG WHIRLPOOL WRS588FIHZ00
Vd tested found therm reading colder that harvest tested found temp set at -3 raised to 1 cleared ice in line and ran fill ice maker filled and unit ran to specs
Near Weehawken, NJ 07086
Felipe T.
Job Details:
03/03/2020
MICROWAVE WHIRLPOOL WMH31017FS0
Replaced defective line fuse and in
Near Cranbury Township, NJ 08512
Robert D
Job Details:
03/03/2020
DISHWASHER WHIRLPOOL WDT970SAHZ0
Water pressure and wash motor test fine. Found 2 errors in diagnostics. Open float switch and faulty control. Ordering control and switch. ; ordrng 1 W11305296 (CONTROL ) and 1 WPW10195039 (FLOAT SWITCH)
Near Watchung, NJ 07069
Ken K
Job Details:
03/03/2020
REFRIG/FREEZER KITCHEN AID KBFS25ECMS00
"Leaking water onto the floor, checked unit found defrost drain clogged, replaced tubing, cleared ice build and flush same tested ok.. same problem in November ; used 1 W10619951 (grommet) from stock"
Near Brooklyn, NY 11231
Omar S
Job Details:
03/03/2020
WASHER ROPER RTW4640Y01
Installed suspension test ok...
Near Seaside Heights, NJ 08751
Tyler S
Job Details:
03/03/2020
OVEN WHIRLPOOL WFG520S0AS2
"Bake burner is intermittent. Unit has old faulty bake/broil harness without added insulation. Quoted for bake broil harness $255.85. Customer undecided and paid the service call only, $125.76."
Near Brick Township, NJ 08723
Tyler S
Job Details:
03/03/2020
WASHER WHIRLPOOL WTW7000DW1
"F0E5 off balance load, suspension checks good. Diagnostic test goes through fine. Customer did a load mixed with rugs and towels and unit went off balance. Educated, found no functional failure or need for parts at this time. Cleared code and calibrated."
Near Middletown, NJ 07748
Brian H.
Job Details:
03/03/2020
REFRIGERATOR KITCHENAID KRSF705HPS00
Found damage to refrigerator cabinet (see photo). Unable to level refrigerator properly. Customer is requesting new unit.
Near Warren, NJ 07059
Roberto C
Job Details:
03/03/2020
DRYER WHIRLPOOL WGD8000DW4
Replace control and console run diagnostics test check ok
Near Wayne, NJ 07470
Efrain R.
Job Details:
03/03/2020
DRYER WHIRLPOOL WED95HEXW0
F4e4 error code found open fuse repkace ok; used 1 WP3392519 (FUSE) from stock
Near Bardonia, NY 10954
Stoyan S
Job Details:
03/03/2020
RANGE JENN-AIR JGS1450FS0
Replace broken igniter surf Test it all op ok
Near Suffern, NY 10901
Tim S
Job Details:
03/03/2020
MICROWAVE O.T.R. KITCHEN AID KMHC319ESS5
Working as designed
Near Holmdel, NJ 07733
Vincent D
Job Details:
03/03/2020
DRYER WHIRLPOOL WGT3300SQ2
Vd unit running to specs upon arrival no issues at this time
Near Brick Township, NJ 08723
Tyler S
Job Details:
03/03/2020
REFRIGERATOR KITCHENAID KRFF305ESS00
"Concession covers trip and labor. Part needed we replaced a few months ago, should be covered by Marcone. Ordering.; ordrng 1 WPW10326469 (RAIL-CENTR)"
Near Toms River, NJ 08757
Marc C
Job Details:
03/03/2020
WASHER WHIRLPOOL GHW9100LW2
Clean debris from drain pump clean out tested unit OK no other noise at time of service
Near Highland Park, NJ 08904
Antonio
Job Details:
03/03/2020
WASHER WHIRLPOOL WFW6620HC0
Found faulty acuTwo techs three countCustomer must remove the cabinet inside the closet in order to remove the dryer from top of the washerUnit is stacked ; ordrng 1 W11316250 (latch) and 1 W11322905 (cntrl-elec)
Near Newark, NJ 07104
Arden D.
Job Details:
03/03/2020
LAUNDRY WHIRLPOOL WTW5000DW2
"AD. Checked unit, found faulty control. Ordering part.; snapped 1 QuickPics"
Near Linden, NJ 07036
Arden D.
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ
"AD. Checked unit, found faulty compressor. Ordering compressor.; ordrng 1 W10309988 (COMPRESSOR )"
Near Maplewood, NJ 07040
Aris S.
Job Details:
03/03/2020
REFRIG/FREEZER WHIRLPOOL KFIS29BBMS01
Need parts; ordrng 1 W10612142 (adapter) and 1 WPW10341329 (water valve assy) and 1 WPW10635022 (adapter) and 1 WPW10764668 (ice maker)
Near Piscataway, NJ 08854
Antonio
Job Details:
03/03/2020
WASHER MAYTAG MVWB835DW3
Found faulty fill valve; ordrng 1 W11172234 (housing)
Near Wantage, NJ 07461
Clayton G.
Job Details:
03/03/2020
REFRIGERATOR WHIRLPOOL WRF535SMBB00
Needs watervalve. ; ordrng 1 WPW10498976 (valve)
Near Brooklyn, NY 11209
Omar S
Job Details:
03/03/2020
WASHER MAYTAG MVWB955FW1
"02#Second appliance charge $75.00,leaking water service pointer on dispenser costumer will call Maytag to see if the cover the part and labor.; ordrng 1 W11290644 (DISPENSER )"
Near Monroe Township, NJ 08831
Frank C
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00
"Found door switch for freezer harness not fully connected, reconnected checked operation okSr #7727266798, completely not sure that’s the only problem. Made report to technical support that every part related to ice has been replaced ; O-emld tckt"
Near West Windsor Township, NJ 08550
Frank C
Job Details:
03/02/2020
MICROWAVE WHIRLPOOL KMHS120ESS09
Assisted TB installed magnetron and HV transformer/diode
Near Woodbury, NY 10930
Tim S
Job Details:
03/02/2020
WSH FRT/LOAD WHIRLPOOL WFW85HEFC1
Pls order; ordrng 1 W11201290 (ACU)
Near Monroe Township, NJ 08831
Frank C
Job Details:
03/02/2020
M/W OTR WHIRLPOOL WMH31017HS3
Found the microwave physically not attached to the ventilation system. It’s not the a warranty issue. Need to call the installers back
Near Chester, NY 10918
Tim S
Job Details:
03/02/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ02
Replaced defective e f m
Near Tappan, NY 10983
Tim S
Job Details:
03/02/2020
REFRIGERATOR MAYTAG MFI2570FEZ07
"Replaced defective valve ,also needs check valve; ordrng 1 WPW10511930 (tube-water)"
Near Chester, NY 10918
Tim S
Job Details:
03/02/2020
DISHWASHER KITCHENAID KDPE334GPS0
Unit was Received damaged./ Customer will accept small dent / since new part ordered was also damaged/ Repair declined .
Near Pomona, NY 10970
Tim S
Job Details:
03/02/2020
DRYER MAYTAG MEDC465HW0
Machine working as designed. Extra long vent run/ If called again a charge will be accessed if no problem found/ Customer service 800-253-1301
Near West Nyack, NY 10994
Tim S
Job Details:
03/02/2020
REFRIGERATOR MAYTAG MFI2568AES
Replaced defective fresh food damper
Near Spring Valley, NY 10977
Tim S
Job Details:
03/02/2020
WASHER WHIRLPOOL MVWC565FW1
F0 e5 off balance Left estimate
Near Spring Valley, NY 10977
Tim S
Job Details:
03/02/2020
DRYER WHIRLPOOL WGD4850HW0
Long vent line. Explained about slight damp at end of cycle
Near Hastings-on-Hudson, NY 10706
Wayne L
Job Details:
03/02/2020
OVEN WHIRLPOOL CGR3742CDH
Check unit control board is faulty ; ordrng 1 WPW10162787 (CONTROL BOARD )
Near Monsey, NY 10952
Tim S
Job Details:
03/02/2020
KITCHEN WHIRLPOOL WDTA50SAHZ0
WOGI0OGAPL1 replaced defective door gasket
Near Larchmont, NY 10538
Wayne L
Job Details:
03/02/2020
DISHWASHER KITCHENAID KDTM354DSS5
"Check unit,instruct customer how unit works unit working fine"