Service History
Local Reviews
Powered by Fluid LOCALGreat Service
Angie - Stroudsburg, PA
Jose was kind and professional. He did everything possible to repair my dryer.
Vito
Vito - Red Bank, NJ
Kelly
Kelly - Ramsey, NJ
Technician did a great job fast and clean
Laverne
Laverne - Queens, NY
Great service
Great service
Maris - Montclair, NJ
Protection Plan
Lina - Roxbury Township, NJ
Great work Thank you
Poor
Keith - Queens, NY
Left old door and packing for me to get rid of. The handle was left poorly attached. The service person said he was not going to worry about a few milimetters. I had to call for a new decal. Overall poor service
Great service
Micheal - Ramsey, NJ
Tim arrived at the time the office said he would and fixed the issue. Super knowledgeable. I’d highly Highly recommend
Great service!
Nancy - Summit, NJ
Jason arrived as scheduled and was very polite, courteous and informative. Great experience.
Renuka
Renuka - Queens, NY
Good service
Good service high price
Larry - Fair Lawn, NJ
Tech who came was very professional very nice did the job and pointed out some other potential problems. I thought the $114 service fee would count toward labor not be in addition to labor.
Elizabeth
Elizabeth - Queens, NY
The technician was courteous, knowledgeable and professional
Great service
Alexia - Roseland, NJ
Always on time and did excellent work
Clark - Westfield, NJ
I have never had a bad experience with DanMark. The repairmen show up when they say they will, they are nice guys, don't make a mess and fix the problem quickly. They are the best appliance repair company I have ever encountered.
Great service
Dima - Woodcliff Lake, NJ
Great Service
Raymond - Queens, NY
Mike was knowledgeable and helpful, a true gentleman also.
Very efficient, friendly and did a great job
Elisabeth - Red Bank, NJ
Friendly and with knowledge
Yaimer - Pelham Manor, NY
He was kind and taught me about my inquiries appliances.
Great service!
Sheenal - Fair Lawn, NJ
Gregory
Gregory - Queens, NY
Great service
George
George - Wayne, NJ
Great
Great service
Christine - Brooklyn, NY
Washer machine
Jennifer - Maplewood, NJ
The man that came to the house was very helpful
Great technician, awful telephone customer service
Cynthia - Nutley, NJ
Phone customer service was awful but the service tech who came out was wonderful!!!!!
lip service
Dante - Wall Township, NJ
To have a technician tell me that the unsatisfactory refrigerator freezer drawer door is how it came out of the factory is a colossal waste of time. I can't believe that Frigidaire manufacturing Quality Control let a poorly designed part pass.
Would recommend.
Donald - Jersey City, NJ
Great service,
Karen - West Orange, NJ
Excellent service!!
Amanda - Sparta Township, NJ
The service technician was very helpful.
Teddy
Teddy - Matawan, NJ
Very respectful
Teddy
Whirlpool - Knoxville, TN
He was great
Prompt/Knowledgeable Service
Martin - Fort Lee, NJ
Eric and Brian provided prompt knowledgeable repair service for our dishwasher.
George Tikas was AWESOME!
Amy - Queens, NY
George was great and knowledgable. He got my dryer up and running and was so friendly!
Awesome Service
Joseph - Glen Rock, NJ
Tim went above and beyond to identify the problem and fixed it
Kenney was great.
Lorraine - Queens, NY
Fantastic Service
Annemary - Allendale, NJ
Fantastic service - friendly, on time, offers excellent counsel on how to proceed with finding a solution.
Curtis
Curtis - Old Bridge Township, NJ
Technician was outstanding, knowledgeable and had a great personality.
Service was amazing
Kathy - Tobyhanna Township, PA
B
Beth - New York, NY
Excellent technician - very neat and efficient, very helpful and pleasnt
Evaluation
Joseph - Point Pleasant Beach, NJ
Professional and fair evaluation
Jeanette
Jeanette - Brooklyn, NY
Great service. Very punctual and professional.
Defective Evaporator replacement
Ryanne - Wall Township, NJ
Tyler was great!
Okay for what they did
Edward - Hackensack, NJ
Okay for what they did
great service
Sau - Queens, NY
Great service
Blagoja - Garfield, NJ
Very happy with the repair man thank you
Excellent
David - Paterson, NJ
Excellent
Great Service
Jason - Denville, NJ
Colleen
Colleen - Colts Neck, NJ
Great Service
Abdel - Aberdeen Township, NJ
Great service
Melissa - Brooklyn, NY
Couldn’t be happier with the service we received for our washing machine. Above and beyond the call of duty!
Great service
Marie - Sparta Township, NJ
Problem was quickly handled and service was prompt. Service representative was very courteous.
Great Service, Great Price, Courteous Technician
Cynthia - Franklin Township, NJ
The Service was awsome - rapid response and thorough. Extremely knwoledgeable and helpful.
Great service
Jan - Manchester Township, NJ
In spite of a few delays because of wrong parts delivery, the service expected was excellent, timely and professional
Great service
Allison - Bernards, NJ
Jason was timely, efficient and solved our issue with ease. Highly recommend his services.
Lee
Lee - Kearny, NJ
Professional and fast service, respectful, polite and careful serviceman.
warranty service
Michael - Montville, NJ
very professional- treated us with respect
Louis - Vernon Township, NJ
He told us exactly what the problem was & corrected it.
Fast reliable service
George - Hamilton Township, NJ
My situation was warranty related and it was a problem that Whirlpool was aware of. But with that being said the problem was resolved promptly by Trevor @ Dan Marc appliances. Thank you
4 visits
Natascia - New York, NY
A technician had to make 4 separate visits in a 3-week span because the problem was not fixed correctly.
Great Service
Mark - Palisades, NY
Great Service wish I realized I had earlier. Keyel was very pleasant and friendly. He was informative, professional and timely.
Reliable, fast service
Erin - Upper Saddle River, NJ
Easy to schedule. You’re given a 2-3-hour window and then receive a phone call when the service person is 15 min away. No waiting around all day! Courteous, knowledgeable service. Have needed service 4 times on 3 appliances over the year’s and have always been pleased with Tim/Dan Marc.
Stephanie
"Scagnelli - Staten Island, NY
Excellent service, prompt, and courteous. Have used Dan Marc even before this appliance warranty, and their service is always as expected. Thankyou
Service guy was great, but we waited for 2 weeks for it to be fixed. Warranty work. 4 months old.
Debra - Chatham, NJ
Great Service
Eligio - Bronx, NY
The technician was very efficient
Great Service
Susan - Englishtown, NJ
Superior service. Highly recommended.
Stephanie - Red Bank, NJ
Eric P. of Dan Marc Appliance Service was more than qualified. He is an expert. Knowledgeable and meticulous. Thank you, Eric P. Thank you Dan Marc Appliance!
Excellent Customer Service
Constance - Staten Island, NY
Great experience... arrival confirmation, prompt arrival, assessed the problem, order part, replace part! Quick and Painless is what I look for since I live a hectic schedule 🙂
Awesome service
William - Keansburg, NJ
Dennis was very professional . He came in a timely fashion, and explained everything he was doing with the machine while he was repairing it , and answered all my questions .
Frank
Frank - Glen Rock, NJ
Very good job
product under extended warranty
Greg - Sparta Township, NJ
2nd time for same fridge problem. service was fine. only thing is, i noticed a small new scratch on this fairly new fridge after the service guy left. probably happened when removing parts or putting something back in place. the scratch, it is small, about 1/2 inch, but of course i will always see it now. on stainless steel.
Review
Avi - New York, NY
Great Service
Joseph - Freehold, NJ
The technician was very helpful and had a good amount of knowledge with the machine.
Good Sevice, Very Accomodating
Nora - Queens, NY
Repair service was good and prompt. Worked around busy schedule.
Good service
Aleth - Jersey City, NJ
Came in timely manner once order was placed. Very nice staff.
Pat
Patricia - Elizabeth, NJ
Vey good
Gerald - Lyndhurst, NJ
Fast Service
John - Montvale, NJ
They came quickly, ordered the part and came back to replace it on brand new washing machine. Almost everything went smooth. This should have been a 5-star review, however I didn't notice the tech left the malfunctioning control panel in the replacement box in my basement. Now I have to find an electronics recycling drop-off. 🙁 Turned a good experience into another inconvenience after dealing with a bad washer.
Quick and Efficient!
Jay - Mount Pocono, PA
Technician came at the appointed time; was polite and courteous; completed the job in a short time frame and was on his way. The only change I would like to see & its not the techs fault, but to receive a call if I'm at the end of the 3-hour window. My time was 9 - 12 pm and he came at 11:50 am.
Great Service
Anthony - Tinton Falls, NJ
Tech was very helpful in explaining the operation of our stove.
Great service
Manolo - Somerville, NJ
KitchenAid Oven Glass Replacement
Maria - Westfield, NJ
Professional & courteous service! Felipe was very conscientious and took his time replacing the shattered glass for our oven. He cleaned up the area making sure there was no stray pieces of glass afterwards.
They actually called before coming to tell me they would be early! When does that ever happen?Knowledgeable, friendly,reasonable
Mala - Fair Lawn, NJ
If you own KitchenAid appliances this is the go to.
great service
Bonnie - Elizabeth, NJ
arden wa sclear in what he was doing, what the issue was, how he fixed it. very friendly
great service
Bonnie - Elizabeth, NJ
Arden was clear with what he was doing, what he found and how he made repairs. very friendly
Great Service
Maureen - Livingston, NJ
Anne
Anne - Middletown, NJ
Very knowledgeable great service
Very professional and friendly.
Jennifer - Middletown, NJ
Great service
John - Westfield, NJ
Great service from a knowledgeable serviceman
Great job
Keu - New York, NY
Great service!
Trisha - Mountainside, NJ
Felipe was great. He arrived when he said he would. Very neat in his appearance and personable. Obviously knew exactly what he was doing and diagnosed the problem quickly.
Great
Fred - Lafayette Township, NJ
Stan fixed my dishwasher yesterday. He was very nice and knew what he was doing. We are very pleased
Awesome service!
Michelle - Glen Ridge, NJ
Jesse was excellent!!
Excellent
Susan H - New York, NY
Eddy arrived on time, was pleasant, polite, and professional. He quickly diagnosed the problem which fortunately could be fixed at the same appointment. He showed me what the problem was and answered my numerous questions. Highly recommended.
Awesome service. Great person!
Dionne - Queens, NY
Carole
Carol - Hawthorne, NY
A great experience . Very smart and polite
Excellent service
Celia - New York, NY
Very nice service person
Roger - Brick, NJ
Unfortunately Lowe’s made a mistake in sending him out for the repair because apparently they scheduled the wrong type of service for washing machine we have a Samsung and he thought he was here to service a whirlpool machine so he was very nice about it and we felt bad that you wasted is time
Liz
Elizabeth - Brooklyn, NY
Experienced reliable and courteous service both times I used Dan Marc
Microwave oven
Olubunmi - Haledon, NJ
Housemom
Maura - Westfield, NJ
Nice job!
Fast, friendly and efficient
Allison - Raritan, NJ
Our tech, Mike G., was very easy to deal with. He arrived promptly and got right to work identifying the issue with our KitchenAid dishwasher. He fixed it in no time. Thanks for saving our favorite appliance and easing our dishwasher troubles!
Great service
Laura - Cresskill, NJ
A+ customer service . Repair men very knowledgeable, friendly and clean
Hillary
Hillary - Queens, NY
The gentleman that came was completely satisfactory even more so did his job was very polite explained did not waste any time repairing the microwave it was very good
Wrinkle guard
Joseph - Wanaque, NJ
Very professional, Very Pleasant. Got right to the point, explained everything.
Great service
Robert - Elmwood Park, NJ
Scheduled appointment, received call confirming the appointment and technician called when in route with approximate ETA. Once on site he could not be more polite and was very knowledgeable about the product and the issue we were experiencing.
Professional and quick
Patrick - Ridgewood, NJ
Tech was great guy and very friendly. Got right to work and explained everything he was doing. Very professional and informative. Would definitely recommend to others.
Very good
Jeanette - Bronx, NY
great service
Trudy - Franklin, NJ
Too many service calls to solve problems
Debby - New York, NY
There were 2 issues with my oven - the second arose after the initial service call but before the follow up visit with the required part. JennAir assured me that Dan Marc would be informed about the second problem but the service person was not so advised - so a third visit was required! I don’t know whether the fault lay with JennAir or with Dan Marc’s office.
Frank
Frank - Glen Rock, NJ
I had to make another appointment
Prefect!
Anthony - Bernards, NJ
Great customer service
Heidi - New York, NY
Clem is great and clearly knows his trade. His explanation of what was wrong with my refrigerator and what he had to do to fix it is very easy to understand. Especially for anyone who doesn't know about these things. He also told me how to maintain it to avoid further issues. I greatly appreciate it.
Excellent all around!
Alli - Wall Township, NJ
Excellent, professional and courteous service.
Mark - Bronxville, NY
AMAZING SERVICE
William - Brick, NJ
I was extremely pleased with the service provided by Dan Marc and their employees. I actually received a phone call to schedule. They followed up and the service personnel were excellent.
Service Call
Robert - Scotch Plains, NJ
Great Service
Manuel - Middletown, NJ
prompt and informative
Sue - Pequannock Township, NJ
Great feeling not having to settle for second best!!!
Michael - Lacey Township, NJ
1. Professional 2. Understanding of the situation at hand 3. Caring 4. Cleanup 5. THANK YOU
Average service
Sai - Montgomery, NJ
Your technicians have to be well trained in their behavior when they are visiting Customers. Totally unhappy with behavior exhibited by technician. He did his job but at times he wasn’t sure what was he doing and exihibited unacceptable behavior while on service call. Please train your technicians in all aspects of customer service.
Good service
Nancy - New York, NY
Judith
Judith - New York, NY
No
Great service
Peter - Brooklyn, NY
Very good
Great Experience
Cathleen - Wyckoff, NJ
Dan-Marc provided excellent service from the ease making an appointment to the knowledgeable service tech solving the problem. My tech, Elmer, was ontime, attentive to neatness, and very capable of assessing the situation and taking care of it. It was a very good experience.
Very good
Corinne - Bronx, NY
Easy and Great Service
Lisa - Manasquan, NJ
The visit from the tech was the day prior to Christmas, he was on time (early in fact) and he checked out my washing machine but never made me feel like he was in a rush. I appreciated his feedback as well as, what he explained about the machine.
Ms.
Mariela - South Plainfield, NJ
Great assistance, professional work.
Super Nice and super Efficient
Sally - Pocono Summit, PA
We were very happy with the quick response to our appliance problem. The repairman was so nice and kept us informed as he worked.
Problem still exists after 2 visits
Amy - Branchburg, NJ
The stove top still has the gas smell
Great Service
Patricia - Sayreville, NJ
Quick and attentive
Amy
Amy - Queens, NY
Excellent job
Great service
Anne - Freehold, NJ
Fast service
Good once they got the part.
Nancy - Pequannock Township, NJ
Repair is working so far. Repairman was delightful and professional.
Great service
Ali - Upper Saddle River, NJ
The technician came on time, knew the issue right off the bat. Quick diagnosis and fixed it to my satisfaction. Will definitely recommend Dan Marc.
Great Service. Explained well what the problem was.
Christine - Hamilton Township, NJ
Fast, friendly and fixed my Maytag fast.
James - Middletown, NJ
Eric diagnosed and repair my machine in under a half hour.
Matthew
Matthew - Caldwell, NJ
Excellent services
Excellent service
Whirlpool - Knoxville, TN
Resolved Problem
Daisy - Bronx, NY
The service technician was punctual, and very professional. He diagnosed the problem, and corrected what was wrong. Overall an excellent experience.
Timely, friendly, good follow up.
Gail - Kearny, NJ
My gas oven/range would shut down at intermittent times causing the oven to shut off & clock functions to blink. Called Whirlpool who had Dan Marc Appl come out in a timely fashion. Felipe checked wiring & connections & all looked secure. The oven & clock worked for approx 2 hrs until it shut off & clock blinking again. I called them same day & a couple days later they said they were ordering a part to swap out to see if that would correct problem. He came out a few days later, swapped part, & everything has been working fine. Very good customer care. Under warranty.
Very Professional-Explained problem in detail--Very friendly
Linda - Manchester Township, NJ
As we have suggested to other companies is to have personal equipped with protected foot wear (botties) to protect customers rugs/floors. Believe me this makes a big impression on customers.
Jenn Air Pro Line 48" Range Griddle Repair
David - Chester, NJ
Stan was great!!
Great service
Mary - Jersey City, NJ
Jessica
Jessica - Berkeley Township, NJ
The tech was efficient and got my dryer up and running in no time.
Very professional and great service
Anthony - Middletown, NJ
Microwave madness!
Mary - Jackson, NJ
Chris was courteous and informative. He did a great job and knew what he was doing! Very good tech. Dan-marc has a great employee, I hope they appreciate him. Still feel that Whirlpool needed to make this problem a "recall".
Good Service, but Somewhat Inconsiderate. Needs Better Communication.
Jocelyn Sia - Bergenfield, NJ
The company was unable to send a repairman on the date they promised to return, and did not notify me ahead of time of this change. I wish I had received a call or an email, but I had to call the company myself in order to find this out. Shortly before the scheduled time of the visit, I called, and the company even led me to believe that a repairman was still coming, but one never did. I also emptied out and defrosted my entire fridge, expecting the repairman to come on the scheduled date, but since he didn't, I was unable to store food in my fridge for several days which was a big inconvenience, especially because it was holiday season. After sending the company a formal complaint, this issue was ultimately resolved. A repairman was sent the following week and my fridge was fixed. However, I think there needs to be better communication between the company and it's clients to prevent issues like this in the future.
Great service
Dorothy - Marlboro Township, NJ
Brian was friendly and helpful. I appreciated his professionalism and his honesty. Will use your service again if all your employees are as helpful as Brian. I also appreciated the phone call letting me know exactly when he would arrive.
Complete competence
Nikki - New York, NY
Damian was completely competent and handled the task with professional thoroughness and personal politeness
Refrigerator Service
Huzefa - South Orange, NJ
Technician arrived on time, answered my questions and solved the problem.
Ryan Tatarka
Ryan - Stanhope, NJ
Jane
Jane - Monroe Township, NJ
Robert is great. Thoughtful, patient, always on time.
decent
Amanda - Bridgewater, NJ
Provided very good service and also offered tips to help prevent problems in the future.
Jeffrey - Queens, NY
Great!
Michael - Staten Island, NY
Good
Zubair - Montgomery, NJ
very knowledgeable
Frank - Brick, NJ
replaced under warranty ice maker in timely manner upon arrival of part
Vincent
Kathleen - Manalapan Township, NJ
Catherine
Catherine - Howell, NJ
The technician was very respectful and professional.
All around great customer service
Heidi - New York, NY
Clem is great and clearly very knowledgeable about his trade. His explanation of what was wrong with my refrigerator and what he had to do to fix it was very easy to understand. He also advised me on how to maintain my refrigerator. Thank you.
Very professional
Lou - South Plainfield, NJ
Suzana
Suzaba - Union, NJ
Never showed up
Customer - Millstone, NJ
Company keep telling the customer that the tech was coming thru out the day that the customer called them. However no one showed up and the customer never was contacted
Worst Experience Ever
Steven - Monroe, NY
I will writing Whirlpool about what a terrible experience we have had
Dishwasher
Suri - Bronx, NY
Excellent
Alyssa - Brooklyn, NY
Terrific diagnostics and a very quick repair.
Richard
Richard - Washington Township, NJ
Scheduled through Maytag website. Very easy. Picked my day. Showed up promptly on day. Quickly determined problem but needed to order parts. Called when parts came in and scheduled a new day. Once again very prompt. Unfortunately they did not make sure it worked properly after changing the parts. We have another date for them to redetermine the problem. Loved them until this part.
Great service
Geoffrey - Waldwick, NJ
Very reliable service and great communication.
Great service
Andrew - Brick, NJ
He kept me informed all through the work
Kichenaid DW repair with Warranty
Samuel - New York, NY
Edwin came yesterday, did an excellent job (though I only tried machine once so far), was courteous, called before he came, sent e-mail receipt immediately. H had also come the week before, diagnosed the problem and ordered the new part. He was very professional , worked well, cleaned up.
Great service
Judith - Mount Arlington, NJ
Timely and efficient
Anthony
Anthony - Middletown, NJ
Mr
Eli - Fair Lawn, NJ
Awesome
Good job
Batya - Mamaroneck, NY
Great service
Karen - Manalapan Township, NJ
Called on Friday, here on Monday. Received call Monday said he would arrive between 11 and 2:00 arrived at 11.30. So happy didn’t have to sit around all day. Serviceman was very kind and polite. Thank you again.
Great service very professional
Katherine - New York, NY
Very professional
good on yime visit
Cledne - Queens, NY
Service person very professional
Jacqueline - Roxbury Township, NJ
Service
Geri - Monroe Township, NJ
very professional
Eneida - Staten Island, NY
Sam is great!
Deborah - Wayne, NJ
Knowledgeable technician, very nice and great to work with
Calm, polite service person!
Karen - Los Angeles, CA
Felt comfortable and service made sure to check everything!
Broiler still not working
Gary - West Orange, NJ
Broiler still not working
very satisfied with service
Joan - Howell, NJ
great service!
Cynthia - Tinton Falls, NJ
very prompt, efficient, knew what what he was doing.
excellent service
Gary - Franklin Lakes, NJ
could you please ask tech that was at my house to call me 201-852-6000 gary anytime want to ask him a question about unit operation thank you
awesome price
Elizabeth - Millstone, NJ
only negative couldn't service product immediately. had to wait for part. Otherwise service was good.
Very satisfied
Lynda - Rutherford, NJ
Gentleman was on time, called 1/2 hour before coming. He checked everything and was honest about it not being worth it to fix it. I appreciated his honesty
Parks
Eon - Queens, NY
Service Representative was very professional and responsive.
Professional, courteous Tech
Thomas - Queens, NY
Great Service - too high price to just come and look at appliance
Kevin - Keyport, NJ
the service was veery good
Rudolph - Yonkers, NY
the technician was ultimate pro.
Maria
Maria - Linden, NJ
Professional and knowledgeable
Alex D - Westfield, NJ
Jason was professional and knowledgeable. Within minutes he assessed the issue with my freezer and immediately began to fix the issue. Not to mention he was nice to my dogs. Very happy with the service. Thank you.
Mr
Vincent - Monroe Township, NJ
Excellent service!
Adolfo - Dumont, NJ
Our brand new Maytag washer broke and we are very happy he was able to fix it!
Replaced probe in oven
Mary - Queens, NY
Didn't improve the operation of the oven. Suggest not offering 50/50 chance to other customers. We paid for getting rid of your old stock for no benefit to us. Ratings are due to company policy NOT the service person!!!!! Not sure this feedback is what you want but you stated you'd love the feedback!!
Wonderful service
Claudia - Point Pleasant, NJ
Tyler was wonderful - efficient & pleasant. He was able to diagnose the problem and repair my dishwasher. He returned when he promised he would. I was very pleased with Tyler's professional behavior.
Friendly, Great Service
Clark - Westfield, NJ
The repair person was friendly, efficient and did a complete fix of our KitchenAid dishwasher
Good service technician
Vera - Wayne, NJ
We have had an ongoing problem with our dishwasher. Jerry was sent by Dan MARC To repair the dishwasher. He was a pleasure to deal with. He was knowledgeable. He was a true gentleman
Excellent service!
Rochelle - Demarest, NJ
First rate service company and it’s service man. He was pleasant, knowledgeable and diagnosed the problem immediately.
Excellent Service
Rocio - Queens, NY
Very nice gay, faster and excellent job
Wow! Great!
Kristina - Stafford Township, NJ
Friendly technician, great service
Service on a 6 month old gas range. Tech was knowledgeable and courteous. Unfortunately it is a manufacturing defect that the markings on the knobs to
Michelle - Sayreville, NJ
Tech was courteous and knowledgeable and ordered the right parts and replaced. However scheduling department not that good.
Altay
Altay - Warren, NJ
Great technician. AWFUL pricing.
Scott - New York, NY
Dishwasher repair
Jerry - New York, NY
Very good service
Mitchell - Westfield, NJ
Technician came within specified time and had my washing machine working in no time!
Wonderful service. Jason is a winner!
Lillian - Mount Arlington, NJ
Reliable!
Linda - New York, NY
Dishwasher Repair
Barbara - Plainfield, NJ
Excellent repairman. Courteous and very efficient. Please send him again if I ever require service
Annette
Annette - South Amboy, NJ
Very professional
Great service on a Saturday, ordered part and installed asap.
William - Tenafly, NJ
Pleasant fellow.
Paul
Paul - Old Tappan, NJ
Good
Paul
Paul - Old Tappan, NJ
Good
Great service!
Lauren - New York, NY
The technician was knowledgeable and courteous.
Horrible
Kathleen - Haworth, NJ
Where is the experience of my life. After months still waiting to have fix
whirlpool oven
Dawn - Stroudsburg, PA
Jose has been wonderful, arriving on time, is courteous, kind and knowledgeable. However, after 4 attempts (by Dan Marc) and one by Heller's Gas company to repair this oven, it is still not working correctly and Whirlpool is still refusing to stand behind their product.
Susan
Susan - East Brunswick, NJ
Great service, fair, knowledgeable and honest.
Great service by Moses the tech
Inna - Staten Island, NY
Moses was great!!!! He knew exactly what to do and how to diagnose the problem.
Timely, Friendly, Helpful Service
Cynthia - Princeton Meadows, NJ
This refrigerator repair was as good as it gets: on-time arrival, and friendly, competent service. We are very grateful.
Nice rep but idiotic procedures
Robert - Bridgewater, NJ
First we call Kitchen Aid to have our sink disposal repaired and wait a week to get someone out. The Kitchen Aid rep had no clue about the product or the warranty. It took a week to get the repair rep out. The repair rep shows up, looks under our sink and says "I'm not a licensed plumber". My reaction is why would they send someone to repair our disposal that is not familiar with plumbing?? Thankfully I was home and not my wife so I spent all of 2 minutes removing the disposal. The rep looks at it and says "It needs to be replaced". "Not sure why they didn't just send me out with one". Then he proceeds to tell me it will be another week until the new one comes in and he can to deliver it. I questioned why he had to deliver it since if they could ship it I wouldn't have to wait a week to have him come back and I will be installing it anyway. He said they will not deliver it and that's how they do it. So now I have to deal with a smelly sink that constantly clogs for another week during the Christmas Holiday so he can drop it off on Christmas Eve. This has to be the most inefficient idiotic way of doing business that I have ever witnessed. Why pay a guy to drive somewhere to repair something he cant repair or even replace? If my wife was home he would have had to have made two return trips since my wife would not have removed the disposal!
Great service
Saul - Millburn, NJ
Good service, Good People
Russell - Fanwood, NJ
Induction replacement
Nanci - Wayne, NJ
Great service
Charlene - East Stroudsburg, PA
Awesome service
Great service man
Michelle - East Stroudsburg, PA
maytag
Marianne - Toms River, NJ
the service man was very good, However I am not happy with the self clean, It is misleading , this is not a self cleaning oven, all it does is steam. I never would of purchased this if I knew this wasn't a self cleaning oven
Joanne
Joanne - Port Chester, NY
Very happy with service
Alfredo
Alfredo - Kearny, NJ
Professional and knowledgeable
Marva
Marva - Edison, NJ
Great service
Maytag was her repair, again
William - Stafford Township, NJ
First, the best investment I made with this washer is the extended warranty. This is the fourth time it needed to be repaired in less then two years. My only problem was the comments by the technician. He stated “found kinked drain hose and straighten kink”. My problem with this is the link was cause by the previous technician when he came to make the repair and pulled the washer out from the wall and kinked the hose on the dryer that was next to the washer. So the way I see it, this problem was cause by your last technician.
Dishwasher repair
Gerald - Freehold, NJ
Vincent was on time polite and professional... I would recommend his services
GREAT SERVICE PERSON
Fred - Fair Lawn, NJ
Carol w
Carol - Hillsborough Township, NJ
Frank was helpful with the information that he gave me.
Al
Albert - Union, NJ
service rep. Punctual and very informative.
Great service.
Donna - Freehold, NJ
Vin was very helpful n polite.
Poor Quality Control
Frank - Rye, NY
We had a Freon leak in our refrigerator. The first technician did not properly check his work and did a poor job soldering, which led to another immediate leak and another week without a refrigerator. The second technician did a good job and was honest about the problem with the first fix. There should be protocols in place to test the equipment before the technician leaves to avoid this happening in the future.
Good service
David - White Plains, NY
tech was very friendly and knowledgeable
Excellent service, professional and friendly
Yvette - Hazlet, NJ
Reliable service
Lauren - New York, NY
Very pleased and wouldn’t hesitate to recommend.
great service
Karen - Holmdel, NJ
Great
Steven - New Rochelle, NY
High Tech with Great Service
Lester - Franklin Township, NJ
Jason's service was exceptional.
Quick and friendly service
Antonio - Kearny, NJ
Would use again. Highly recommend.
Great service
Mr Joseph Twersky - Passaic, NJ
Friendly and knowledgeable
Rosita
Rosita - Queens, NY
It was a pleasure meeting your technician.he came on time and did the job perfectly thanks.
Great job!
Bob - Fanwood, NJ
My dishwasher would stop intermittently. I had two other repair companies tell me they couldn’t find a problem. Dan-Marc found a motor code issue and replaced the motor. Now it runs perfectly!!
Awesome service!
John - South Plainfield, NJ
The service technician was excellent! He solved my issue in no time. He was professional and knowledgeable.
Great Service; Knowledgable Technician
Mona - Franklin Lakes, NJ
Problems solved! Stoyan was knowledgable; resolved my issues and did a great job explaining everything to me.
great service, polite, respectful, helpful
Joseh(Joseph) - Long Branch, NJ
Maureen
Maureen - Elmwood Park, NJ
Jim
James - New York, NY
Well done
Alex - Scotch Plains, NJ
Solid service, each time.
Good service
LC - Howell, NJ
Kenny G is friendly and knowledgeable of his job and the price is reasonable.
Veronica - Queens, NY
I will be comfortable to refer friends to Dan Marc Appliance any time,
Excellent service
Richard - Lacey Township, NJ
Your Tech was excellent and resolved our problem.
Annoyingly unable to plan time of service
Susan - Mamaroneck, NY
No way to pick a window of service time . Only set up the day. Had to cancel at least once before that time worked . No way to request. Annoying and disrespectful of my time
Quick response to repair request and good service
Susan - Warren, NJ
The technician is responsible and professional. I’m glad to call them.
Punctual
Todd - Trenton, NJ
Very nice and cut to the chase and fixed our appliance
Great
Bill - Raritan, NJ
Great
Great service, friendly technician
Barbara - New York, NY
Fast service for warranty work.
Polite prompt serviceman
Eleni - Palisades Park, NJ
Great serviceman
Michelle - New York, NY
Ronald
Ronald - Fanwood, NJ
Maytag refers them so you know they have to be excellent
Repair of Jenair Stove top
Shlomo - New York, NY
Excellent technician, w/ excellent work ethics. Thank you
Great service personnel , long wait for computer
Lori - Clifton, NJ
Gabino and his partner provided great service. Waiting a week to get the computer replaced was a long time considering it was a week wait for the first 10-minute service visit to determine the computer needed to be replaced. It was clear on the initial phone call that the outlet had power yet there was nothing happening with the washer panel. The computer should have been ordered at that time so that it was available with the service personnel at the first visit. The washer was only 4 months old - disappointing that there was an issue, but it was covered.
Jenn Aire Repair
Brenda - Montville, NJ
Great tech
Good.
Judith - Somerville, NJ
Only comment- I did not receive heads-up call before he arrived.
Thank you, Kage!
Dorothy - Queens, NY
Excellent Service
"Morristown - Morristown, NJ
Clayton advised me of the nature of the problem. Ordered the warranty replacement part. Scheduled a return date and completed the repair. Dan Marc also honored the manufacturer's warranty service agreement. Thanks for a job well done
Know it all - did nothing on 12-17-18
Michael - Bronx, NY
The gentleman who showed up on Monday 12/17 did not listen to a word my wife and I said about the issue with the Kitchen Aid refrigerator. He took internal readings of the fridge and freezer compartments and said there was nothing wrong. I asked him to open the back and check it and he indicated that he knew these appliances and left. Needless to say I had to have them come back and Dan Marc sent a much more reasonable technician who removed the back and indicated that the evaporator fan and condenser fan were dead and needed to be replaced. Now I have no refrigerator for the holiday as it will take several days to get the parts.
Great service
Eilleen - Millburn, NJ
He did an great job. We were very appreciative.
Service experience
Marvin - Tinton Falls, NJ
Great service with incredibly knowledgeable technician!
Great service!
Farida - New York, NY
Swash repair
Patricia - New York, NY
Timely and courteous service and very knowledgeable and my Swash fixed and working perfectly! Thank you!!
good
Paul - Edison, NJ
The appointment took several days to schedule. Your representative was very professional and courteous. The smell of an overheating motor stopped two days before your man arrived, but I wanted to be sure there was no residual problem.
Lynne
Lynne - Metuchen, NJ
Service reps very professional courteous and helpful
Karen - Wayne, NJ
Prompt responsive and informative
Great service
Violet - Brooklyn, NY
Excellent and professional service!!
Great service
Cynthia - Cranford, NJ
Whirlpool oven
Zlatko - Wayne, NJ
Excellent service
Angel - Eastchester, NY
Terrible service
Inam - Bronx, NY
We were supposed to get an in home call but the man never showed up to my home only called to ask questions. He’s getting paid to make a visit so we can acknowledge the issue of my appliance but chose to do it his own way and never even put in the notes for us to call back from,
Great service
Janet - Holmdel, NJ
Happy with the service
Sandra
Sandra - Brooklyn, NY
My refrigerator is still not working. Since this the Christmas holiday weekend the Maytag warranty department is close. I called your office to find out if another service call would have to done I was told a very quick yes and they hung up. My refrigerator has been out of service since November. I thought once the parts were replaced that everything would be good but no .
Rob
Robin - Clifton, NJ
Speedy accurate diagnosis
nice
Towne - Cliffside Park, NJ
ok
Jen
Jennifer - Howell, NJ
Jasmine
Jasmine - Queens, NY
Very professional & efficient work
Charlotte & William - Norwood, NJ
Awesome service
Mike - Middletown, NJ
tech was excellent!
Arnold - East Brunswick, NJ
Good service
Swati - New York, NY
Efficient and did a good job of replacing the valves on my stove.
Stress free service
Ryan - Freehold, NJ
Mrs
Meital - New York, NY
Great service