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for Brooklyn, NY
Daniel - Brooklyn, NY
They serviced my electric dryer. They called to confirm, arranged time and he came within that timeframe. I appreciated that they called to say when the repairman finished his last job and was on his way. Got here and right to it. Took panel off and started checking it over. Got my dryer working. Experience at its best.
All appliances now work
Bill - Brooklyn, NY
Get it fixed without issue.
Alfred - Brooklyn, NY
Emily - Brooklyn, NY
Very bad. I have a problem with built in microwave oven. The technician removed it from tower but never put it back as it supposed to be. I have to pay somebody to put it back properly
Response from Dan Marc Appliance:
The tech explained to you, prior to beginning any work on your microwave, that there was an issue with the installation of the product and it needed to be addressed. You should have held the person who you paid to install it responsible for whatever costs you incurred. your warranty covers defects and/or failures of the product. It is not meant to cover incorrect installs, although he did take the time to point it out ahead of time.
Beth - Brooklyn, NY
Problem solved in a timely fashion. Explained what was causing the problem, how it was fixed and how to prefect future problems.
Martin - Brooklyn, NY
great service, nice personality very helpful
Sima - Brooklyn, NY
Stephanie - Brooklyn, NY
I didnt feel i had to pay $128 for a diagnostic, before i was able to take the matter to Maytag. The co agreed that a transmission shouldn't break after 1.5 years. Maytag will pay for the fixing, however, i lost out of pocket $128 because Dan Marc did not have the curtesy to wait for me to contact Maytag. Very upsetting.
Doron - Brooklyn, NY
Michael - Brooklyn, NY
Andrew - Brooklyn, NY
nice job. good fella. deserves a raise!
Cai - Brooklyn, NY
Jeffrey - Brooklyn, NY
Very efficient and fast service
Matt - Brooklyn, NY
Fast scheduling and fast service.
Ralene - Brooklyn, NY
Tona - Brooklyn, NY
Bernadette - Brooklyn, NY
Omar was professional
Jack - Brooklyn, NY
Wayne went above and beyond to help solve the problem.
Ester - Brooklyn, NY
Samantha - Brooklyn, NY
Nilda - Brooklyn, NY
Cory - Brooklyn, NY
Annie - Brooklyn, NY
Dominique - Brooklyn, NY
Service was good. I wish it didn’t take a week to get the part in to fix but he fixed the quickly once he got here. Respectful and gave some pointers he thought would help prevent that issue from happening again.
Mary - Brooklyn, NY
DRYER WHIRLPOOL WGD5620HW0 Help Omar with call
REFRIGERATOR KITCHENAID KUDF204ESB00 Installed ice maker customer is having plumber turn water back on
WASHER WHIRLPOOL WFW72 HEDW0 Checked unit found drain pump not pumping out water replaced detective part tested ok ; used 1 WPW10605427 (PUMP-WATER) from stock
RANGE MAYTAG MGR6600FZ1 Checked unit found erc bad replaced tested ok roach infested 1 time only .
WASHER WHIRLPOOL CHW9150GW0 Check washer and found customer complaint that the washer moves and bang... I check and found shipping bolts were not remove I repair issue left unit working has design...
RANGE WHIRLPOOL WFG320MOBS3 Check range and found oven door off the hinge receiver ... I repair issue reinstalled and check left unit working has design...
MICROWAVE WHIRLPOOL WMH32519FS2 Check unit and found faulty door interlock housing I installed new interlocks and check left unit working has design....
MICROWAVE WHIRLPOOL WMH31017FS0 Check microwave and found faulty magnetron unit not heating food ... I installed new magnetron and check left unit working has design...
OVEN WHIRLPOOL AGG222VDW Customer had to leave for work . Customer explain problem to tech may need lite switch ; ordrng 1 98011571 (swtch-lite)
M/W OTR IKEA IMH172FS0 Check unit and found faulty door interlocks and faulty fuse dead ... I installed both part and check left unit working has design...; used 1 W11244494 (INTERLOCK) from stock
DISHWASHER UNKNOWN UDT555SAHP Check unit and found door not closing properly due to the way it was installed cabinet stopping I instruct customer he has call back contractor left unit working has design...
DRYER WHIRLPOOL WGD5620HW0 Installed right and left panel test ok...
DRYER MAYTAG MGD5630HW1 Pass diagnostics test instruct costumer to use correct cycle.
REFRIGERATOR MAYTAG MBF2258DEM00 Check refrigerator and found freezer door off alignment not closing gasket broken faulty damper ...has to be defrosted need parts ...; ordrng 1 W10443316 (gasket-fip) and 1 WPW10594330 (control)
WASHER WHIRLPOOL WTW8500DW5 Installed lid lock test ok..
LAUNDRY WHIRLPOOL WFW5620HW Check washer and found faulty extension cord no good and faulty bellow leaking ...pls order ....; ordrng 1 W11314648 (bellow)
WASHER WHIRLPOOL MHW6630HW0 02#Detergent coming out from defector service pointer need vent deflector stackable unit need two men 2CC; ordrng 1 W11036940 (VENT DEFLECTOR)
DISHWASHER UNKNOWN UDT518SAFP0 "Checked out the dishwasher,founded the failure of the housing filter,sump blockages and improper drain hose installation.Repaired the housing filter, sump and corrected the drain hose,tested ok ."
WASHER AMANA NTW4516FW3 Checked unit found lid sw bad replaced fail component customer need to install a hose y so hot and cold is connected tested ok
WASHER WHIRLPOOL WTW4850HW1 Checked found unit off balance; reset unit; load explain to customer how to load washer
WASHER MAYTAG MVWB865GW0 Spoke to tech line advised me to replace lid switch will order ; ordrng 1 W10682535 (latch)
REFRIG/FREEZER WHIRLPOOL KSF22C4CYY00 Replaced filter housing
DRYER MAYTAG MGD5630HW0 "Checked out the dryer,founded the failure of the vent system,improper venting,3 fly up ceiling to the roof.unit tested ok works as designed,the customer needs the builder to correct the issue,Butch,file #7726881639."
DRYER WHIRLPOOL WGD8000BW0 "Installed 2 of 3 parts listed below,one rts,tested ok,work as designed."
REFRIGERATOR WHIRLPOOL WRF560SEHV00 Installed new ice maker and arm
MICROWAVE KITCHENAID KBHS109BSS00 "Checked out the mw,founded the failure of the control panel,not working properly.Replaced from the prescreen,tested ok,works as designed."
RANGE WHIRLPOOL AKS3040SS "The contract been extended with Sears,no check been done,ticket closed out,spoke with Lori."
WASHER AMANA NTW4516FW3 "Checked out the washer,founded the failure of the drain pump,suds,the hot water line halfway off and off balance.Cleared the drain pump, the hot water line,the console and recalibrated,tested ok, works as designed on cycle."
DISHWASHER WHIRLPOOL WDF330PAHT2 Checked unit found no wash motor need to order ; ordrng 1 W11025157 (pump&motor)
WASHER WHIRLPOOL WFW560CHW0 Checked unit display doesnt turn on need2 man to remove dryer ; ordrng 1 W11294805 (cntrl-elec) and 1 W11329046 (cntrl-elec)
M/W OTR AMANA AMV2307PFS3 Control board wasn’t sent out installed interlock tested ok need control board will order ; ordrng 1 W10849846 (cntrl-elec)
DRYER EL WHIRLPOOL LDR3822PQ2 Checked unit found no .int on element no build up on lint in unit tested ok
DRYER WHIRLPOOL WGD8620HC0 Vent for the dryer on first and second floor are all on the same vent picture on quick pic
DISHWASHER KITCHENAID KDTE334GPS0 Checked unit found unit started unit again installed new touch pad if happens again needs computer
DISHWASHER KITCHENAID KDTE254ESS0 Checked unit found rinse agent knob came out and melted . Customer not sure if wants to replace cap or complete detergent disp knob $ 19.31 or disp $ 105.26 plus tax and labor
REFRIG/FREEZER WHIRLPOOL WRF954CIHZ00 Replaced parts tested ok
DRYER WHIRLPOOL WGD8620HC0 "Costumer have two more vent connected to vent,that the reason why is having an error F3E3 need a single vent connected to the dryer in order to work properly."
WASHER WHIRLPOOL WFW6620HW No problem found with washer the problem is the drain hose connection need to fix it or get a plumber to install a new pipe.
WASHER MAYTAG MVWX655DW1 Checked and found a lot of sediment in the screen of the valve cleared and left the unit working as designed
DISHWASHER WHIRLPOOL WDT730PAHW0 Check dishwasher but im unable to verify customer complaint check found no issue instruct customer left unit working has design ... pls don’t send me back here pls different tech ...OK
REFRIG/FREEZER MAYTAG MFF2055YEM00 Replaced ice maker ; used 1 4317943 (ICEMAKER) from stock
REFRIGERATOR WHIRLPOOL ART104TFDW00 "Replaced compressor; used 1 876764 (VALVE), and 1 W10143759 (DRIER) from stock"
WASHER WHIRLPOOL WTW5000DW3 "SR:7726826191-Pass diagnostics test no error code save,costumer is not using the correct cycle and overloading the machine.Instruct costumer to the correct cycle and to not over load Washer."
RANGE WHIRLPOOL WFG320M0BS3 Installed and left the unit working as designed no further repairs