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for Chatham, NJ
Problem with stove unresolved
Rafsi - Chatham, NJ
Great service, great person
Howard - Chatham, NJ
Came when promised, fixed the problem, gave helpful advice on how to clean/maintain the dishwasher. Since it was covered by warranty, I can’t rate the cost/pricing.
Mike - Chatham, NJ
Anne - Chatham, NJ
Great Service. Very helpful.
Knowledgeable person - good appliance advice
CR - Chatham, NJ
He came in and looked at it and told us what was wrong with it. The replacement was not going to be worth it due to the age of the appliance. He gave us good advice.
Horrible follow-up, service and experience
Mammen - Chatham, NJ
We are very frustrated with the service from Dan Marc. The company has shown that they don't follow up on open service calls or provide status on issues. You need to review your policies on checking inventory before bringing it to the customer. Moses came into the house to say he was here and then said he's going to check the part in the van. He then comes back and tells me the part is dented as well and he has to reschedule. Very unprofessional service. I will be recommending that Jenn-Air work with another service provider as Moses had explained that this is the way the process works. I don't care for excuses. After a month we just needed to have a working dishwasher. I would not use your company if there was any option.
Arlene - Chatham, NJ
Fast prompt and professional
Dana - Chatham, NJ
Karl was nice, patient, responsive and quick. He was the best part about the service.
Service guy was great, but we waited for 2 weeks for it to be fixed. Warranty work. 4 months old.
Debra - Chatham, NJ
RANGE JENN AIR JDS8850AAS No trouble found unit tested to pre heat ok
REFRIG/FREEZER WHIRLPOOL WRT318FZDM05 "Compressor running, no refrigerant in system. R600 system. O&i parts. 3 count. lok-ring kit, as well as R600 setup needed. Tech needs training...; ordrng 1 482332 (valve) and 1 978026 (valve) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAPORATOR ) and 1 WPW10143759 (dryer)"
DISHWASHER JENN AIR JDB8200AWP1 Replaced faulty lower rack wheels. Tested ok
REFRIG/FREEZER WHIRLPOOL KRSF505ESS01 "Made checks found sealed system leak in refrigerator evaporator, also found that the oil that spilled on the fan scroll causing it to melt need to be replaced, customer is going to call k/aid to get authorization number to get that part covered...ordering parts..; ordrng 1 876764 (VALVE) and 1 W10779331 (COMPRESSOR ) and 1 W11098695 (FAN SCROLL) and 1 WPW10643261 (EVAPORATOR )"
DRYER WHIRLPOOL MED8200FW1 Paid for service call needs console ; ordrng 1 W10916689 (panel-cntl)
DRYER WHIRLPOOL WGD49STBW2 Front panel came loose broken brakets; ordrng 2 W10854425 (clip)s and 1 WP3389441 (catch) and 1 WP8066092 (lock)
MICROWAVE WHIRLPOOL WMH31017HS2 "Found installer pushed nut on top of unit in, causing a short in unit/ removed plate that holds and tested / unit checked ok."
DISHWASHER JENN-AIR JDB8200AWP1 Wheel adjusted run test mode found suds in the water tech removed and tested ok
REFRIGERATOR JENN AIR JF36NXFXDE01 Helper on sealed system
REFRIGERATOR JENNAIR JF36NXFXDE00 Replaced ice maker due to not cycling
DISHWASHER KITCHENAID KDTE234GPS0 Found spring broken causing door not to open replace dispenser ok.
DISHWASHER JENN-AIR JDB9800CWP2 Installed control board and control panel tested ok.
DRYER MAYTAG MGDB835DW4 Installed panel checked operation ok.
REFRIGERATOR JENN-AIR JFFCC72EFP00 Removed ice bin defrosted ice reinstalled parts cycle check ice maker supply by customer
DISHWASHER WHIRLPOOL JDB8700AWS3 Made checks replaced faulty vent fan. Tested ok also lights don’t fully shut off on control panel. If customer wants repair for panel order panel WPW10418327 ; used 1 WPW10469574 (VENT) from stock
OVEN KITCHENAID KEBC208KSS03 Thermostat fix replaced unit tested ok tech advised customer of loud noise coming from the fan but part shows not longer available ; used 1 WP9759242 (THERMOSTAT FIX) from stock
WASHER WHIRLPOOL WFW7590FW0 Air in the lines from work being done on the road...bled lines and replaced fill hoses using Whirlpool hoses; used 1 8212545RP (5' FXF BAGGED SET (2)) from stock
RANGE JENN AIR JES9750CAS02 Installed control board tested ok board is cover
RANGE JENN AIR JES9750CAS02 Unit need new control board; ordrng 1 WP8507P23360 (CONTROL BOARD)
RANGE KITCHEN-AID KSDG950ESS1 Unit tested ok oven s not smoking Customer will used and will call back if any issue shows
KITCHEN WHIRLPOOL KDTE254ESS2 Unit does fill.needs sump assy. Motor w10902372 $270.63 / labor 95.00 / pd s/c cust will get back to us.
REFRIGERATOR KITCHENAID KRFC302ESS00 Replaced water inlet valve and tightened door handles...; used 1 WPW10420083 (VALVE-DUAL) from stock
REFRIG/FREEZER WHIRLPOOL KBFN402EPA01 Replaced defective compressor’s inverter...
DRYER WHIRLPOOL MGDB835DW4 AD. Replaced defective overlay. Unit tested ok.
DISHWASHER KITCHENAID KDFE104HPS0 AD. Checked unit. Tester detected very hard water. Also found faulty heater circuit on control. Ordering control.; ordrng 1 W11305303 (CONTROL )
DISHWASHER JENN-AIR JDTSS246GP0 Arrived at customer house when inspecting new tub found that it is damaged. Customer very upset and does not want any further repair done.
DRYER MAYTAG DG4000 Adjust baffles screws test ok
REFRIG/FREEZER JENNAIR JGS8860BDP17 "Made checks intermittently display goes off, spoke to tech line checked wires recommended replacing control elec SR 7724975835. Customer will think about repair"
REFREGERATOR JENNAIR JSC24C8EAM00 Cleaned drain tub on refrigerator side. Tested ok
DRYER WHIRLPOOL WGD8500DW4 Replace motor and belt test ok
DRYER WHIRLPOOL WGD8500DW4 Needs motor broken shaft; ordrng 1 W11105178 (motor-drve)
REFRIG/FREEZER JENN-AIR JFI2089AEP12 "Made checks” found defective main control board, replaced defective board, tested ok, Per Diana in the office JENN AIR is covering all of this repair..."
REFRIGERATOR JENN-AIR JB36NXFXRE01 Interior lights out. O&i parts(freezer lights)...; ordrng 2 W10908166 (module)s
WASHER WHIRLPOOL LAT2600AAE Customer removed all water from washer I tilted and found belt loose
WASHER WHIRLPOOL LAT2600AAE Needs water pump; ordrng 1 WP6-2022030: (PUMP)
REFRIGERATOR WHIRLPOOL WRT518SZFW00 Replaced defective(open) evaporator fan motor...; used 1 WP2315539 (EVAP FAN) from stock
DISHWASHER WHIRLPOOL KDTE104DSS0 Kg 4/12 installed lower dish rack rollers. Unit rack rolling out properly. Dishwasher checked ok
REFRIG JENN AIR JF36NXFXDE01 "Bottom of r/s f.f. door out slightly, more than the l/s door. Used heat gun to try and adjust gaskets/to no avail. Took measurements of lower hinges @ closed position(l/s, just under 3/4”, r/s, just over 3/4”). Called tech line (SR# 7724586054). Advised to tell customer to call back installer, have them take wood panel off and check to see if panel is warped. Doors are closing and gaskets are sealing..."
KITCHEN WHIRLPOOL KDTE104DSS0 Kg 4/9 spoke to Lori@office whirlpool called and updated model and serial/ dop. Prescreening rollers for lower dishrack; ordrng 4 WPW10195417 (wheel)s
REFRIG/FREEZER WHIRLPOOL WRF540CWHZ00 Kg 4/9 spoke to customer. Service order was not dispatched to tech. Spoke to customer and she states mullion center does not engaged to close door. Prescreen ullion center; ordrng 1 WP12722803AP (rail-mulln)
DISHWASHER WHIRLPOOL KUDE60HXSS6 "Kg 3/15 Replaced defective main wash motor and door seal. Checked unit through cycle. No leaks detected, washing properly. Operating as designed"
REFRIGERATOR JENN-AIR JF36NXFXDE01 Replaced freezer light modules...
DISHWASHER KITCHEN AID KUDE60HXSS6 Kg 3/78 checked unit found unit not cleaning properly and leaking from front during cycle. Needs new motor and door seal; ordrng 1 W10300924V (door seal) and 1 WPW10455261 (pump&motor)
REFRIG/FREEZER JENN-AIR JFFCC72EFP00 Installed parts same problem” called tech line got Service pointer W10790000A “ order pressure regulator..; ordrng 1 W10786952 (PRESSURE REGULATOR)