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for Hopatcong, NJ
Worst repair company ever
Brett - Hopatcong, NJ
So bad. Scheduling is a NIGHTMARE. The process you follow has no respect for the person whose appliance it is you’re servicing. You need to get a better handle on a time range when the initial appointment is made. It’s been WEEKS since I’ve had the parts for my appliance but because your system is so flawed it still isn’t correctly fixed. In fact I dread having to call you back to make an appointment because it’s a waste of my and your time. I’ve had a HORRIBLE experience and I am going to let KitchenAid know directly that I can not use your company to service my appliance anymore.
DISHWASHER KITCHENAID KDTE254ESS2 Replaced listed parts. Unit tests ok.
DISHWASHER KITCHENAID KDTE254ESS2 Unit needs outer tub. Rusting. This is due to current passing through case of dishwasher. This is due to either the house or the owi sensor. Customer to remove molding so we have access to repair unit. 3ct on return 1 man. WPW10681510WPW10705575; ordrng 1 WPW10681510 (tub-dishwr) and 1 WPW10705575 (sensor)
REFRIGERATOR KITCHENAID KRFF507ESS01 Customer not home confirm with Lori. Called tech line. The advised customer to shut the breaker of for 10min then back on this should remedy the issue per whirlpool tech line.Case#7724344992
REF BOT/MT 19CF MAYTAG MFF2055FRZ00 "Cleared ice build up from defrost drain, cleaned out duct bill"
RANGE - ELECTRIC WHIRLPOOL WFE525SOHZ0 Installed door hinges ok.
MICROWAVE WHIRLPOOL WMH32519FS0 Customer or other party worked on unit and left disassembled problem found not related to work done to the unit. Customer not there to pay or to approve sale or to confirm degree to with which unit was taken apart. Advise Laurie Laurie confirmed unit out of warranty. Customer should be liable to pay a trip charge but tech cannot guarantee significance of problem due to customer disassembling unit themselves.Customers father advised on situation!Balance due 122.57$
RANGE - ELECTRIC WHIRLPOOL WFE525SOHZ0 Found door hinges broken.; ordrng 1 WPW10299224 (DOOR HINGE) and 1 WPW10299227 (DOOR HING)
REFRIG/FREEZER WHIRLPOOL WRF560SEYM00 Unit with missing parts and leaking housing; ordrng 1 EDR1RXD1 (water filter) and 1 W10844267 (housing) and 1 WPW10378263 (pan-ice)
DRYER GAS WHIRLPOOL WGD75HEFW0 Cleared lint from blower housing and wheel. Unit has issue with house vent as well. Fully disassembled and inspected unit. Adjust vent housing. Unit tests ok. Adv customer on installation
DRYER GAS WHIRLPOOL WGD75HEFW0 Helper on job
D/WASHER UNDCTR WHIRLPOOL WDT730PAHZ0 Unit needs valve and switch. WPW10195039 switchW10648041 floatUnit needs valve. 2017882621 Brian. ; ordrng 1 W10648041 (valve-inlt) and 1 WPW10195039 (float switch)
W/OVEN EL/MW JENN-AIR n/a Unit needs console.This would not normally be a two-man job but due to the height of the installation in the fact of the entire oven needs to be removed due to customers home dimensions two men will be required for safety. Picture available on file W11236885 console; ordrng 1 ()
DRYER WHIRLPOOL WED4800XQ0 Customer needs to replace hooded dryer vent and ventingAHS JOB...
MICROWAVE IKEA IBMS1455DS00 Installed power board ok.
D/WASHER UNDCTR WHIRLPOOL WDF520PADM Found unit not level raise left side of the leg up level unit no leaks ok.no model air serial number on tub.
RAN EL 30 SC WHIRLPOOL WFE745HOFS0 Found light broken in socket remove old bulb installed new one for customer tested ok.