Need Appliance Repair Service? Have a general question?
We love solving problems! Let us know how we can help by reaching out below.
for Middletown, NJ
Brand new dryer
Victoria - Middletown, NJ
My dryer was not even a month old and kept turning off. Dan Marc appliance handled my warranty. The repairmen were polite and professional. It’s working now thanks to them. I am very happy with my experience. Would highly recommend them!
Louis - Middletown, NJ
Michelle - Middletown, NJ
William - Middletown, NJ
Excellent professional service
Eileen - Middletown, NJ
I would def request this technician again.
Terea - Middletown, NJ
Great courteous service
Joann - Middletown, NJ
Quick , efficient service man.
Nancy - Middletown, NJ
Got it done
Rosa - Middletown, NJ
Jennifer - Middletown, NJ
Eliza - Middletown, NJ
Marie - Middletown, NJ
The repair person was knowledgeable, professional and fixed the product.
Charles Barnes - Middletown, NJ
Job well done ......thanks
Great service Tech!
Kimberlee - Middletown, NJ
Our Tech Dennis was great! He came as soon as the time was scheduled and fixed our dishwasher in a timely manner. He was very nice and had great customer service!
Great service and professionalism!
Michael - Middletown, NJ
Serviceman was thorough and resolved issues with our Jennair microwave and wall oven. He was courteous and professional. Thanks!
David - Middletown, NJ
Pat - Middletown, NJ
Brian took the time the explain what needed to be replaced and how long it would take.
Georgette - Middletown, NJ
My experience with Dan Marc and your repairman Brian H. was wonderful. I would highly recommend and request Brian H. for my next service call.
Philip - Middletown, NJ
Irenr - Middletown, NJ
On time and very professional
Rob - Middletown, NJ
Dan provided excellent service and was very friendly
Karen - Middletown, NJ
Great service, great repair person, very timely and nice
Louise - Middletown, NJ
Great experience with Dan Marc
Anna - Middletown, NJ
Yes - Middletown, NJ
Elizabeth - Middletown, NJ
The tech that came to my house was prompt and professional. He addressed all the concerns I had and when he left my dryer was working.
Bennie - Middletown, NJ
On time courteous thorough and efficient
Knowledgeable technician, excellent service
Paul - Middletown, NJ
Maytag Washing Machine
Carol - Middletown, NJ
He was great, but was going to include me on the email he was sending to Thornberrys. I didn't receive the email and they stated they did not receive it either. My phone # is 732-673-4950 I received this survey via my email firstname.lastname@example.org
Holly - Middletown, NJ
Janine - Middletown, NJ
Vinnie - Middletown, NJ
Mary - Middletown, NJ
Eric diagnosed the problem - a faulty igniter on the stove - and scheduled a return visit to install the part. He was knowledgeable, courteous, and prompt. He asked if I had any questions or concerns and, before leaving, took a short time to further explain questions that I had on another “covered” appliance. He well represents both Whirlpool and Dan Mark.
Excellent Service the Best Ever
Michele - Middletown, NJ
I have never received better service This tech came with the experience To and knowledge get this job done I couldn’t believe how quick he did The job. Great customer service I would not only recommend the Company. But hopefully other techs Are trained the same way. Thanks Michele
Josephine - Middletown, NJ
Vincent was very professional & courteos.
DRYER AMANA NGD5800HW0 Vd installed part tested unit ran to specs
M/W OTR KITCHENAID KHMS155LSS1 Vd unit needs panel (W10306627) as per service pointer and bill trip to concession and labor to s code ; ordrng 1 W10306627 (panl-cntrl)
OVEN JENN-AIR JJW2730DS01 Vd installed part tested unit ran to specs
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Adjusted doors
COFFEE MACHINE JENN AIR JBC7624BS00 "Installed grinder, infuser is clogged possibly or pump is just weak. ; ordrng 1 00000 (PUMP) and 1 000000 (DEFUSER)"
DRYER EL WHIRLPOOL WED8620HC1 Inner tub is out of round. Needs new tumblr ; ordrng 1 W10541657 (drum)
WASHER MAYTAG MVWC565FW2 Vd found suds and unbalance code cleared ran diagnostics completed cycle then ran calibration cycle with no issues could not duplicate at this time
LAUNDRY WHIRLPOOL WTW7500GC0 Vd installed part tested unit ran to specs
REFRIGERATOR WHIRLPOOL KRFF507HPS00 Vd unit needed led (W10695459) installed part tested unit ran to specs ; used 1 W10695459 (LED) from stock
DISHWASHER JENN-AIR JDB9800CWP2 Vd unit needs control (W11179176) control (W10866121) parts covered by wpl 5 year trip 117.95 labor 135 tax total 269.71 paid in full by cc #; ordrng 1 W10866121 (cntrl-elec) and 1 W11179176 (panel-cntl)
WASHER WHIRLPOOL WFW92HEFW0 Vd unit needs control (W10864049) panel (W10911023) control (W11201293) ; ordrng 1 W10864049 (cntrl-elec) and 1 W10911023 (panel-cntl) and 1 W11201293 (cntrl-elec)
WASHER WHIRLPOOL WTW5000DW2 Vd found actuator error code cleared ran diagnostics unit coded for actuator installed new actuator unit then completed cycle but motor never moved unit also needs motor and capacitor needs actuator W10913953 65 motor (W10890624 ) 225 actuator (W11428524 ) 65 trip 117.95 labor 170 tax total 685.55 cust declined at this time collected trip 125.76 by check # 271
MICROWAVE OVEN WHIRLPOOL JMW2430DS01 Vd tested unit found no issues at this
DRYER - GAS WHIRLPOOL WGD92HEFW Vd tested unit found no issues at this time unit running to specs
DISHWASHER JENN AIR JDB9800CWP2 Vd installed part tested unit ran to specs
LAUNDRY WHIRLPOOL MVWB765FW3 Vd part sent not part for this unit still need console (W11135391; saved tckt
WASHER MAYTAG MHW6630HW0 Ep-spin was turned off on cycle customer was having problems with
REFRIGERATOR JENN-AIR JS48PPDUDE00 Authorization JP8BG00DPL1. Diagnosed faulty ice maker control board W10757851. Order part.; ordrng 1 W10757851 (ICE LEVEL CONTROL)
REFRIG/FREEZER KITCHEN AID KBFN406ESS01 "Replaced parts, working as designed."
RANGE KITCHENAID KDRS467VSS05 "Authorization KP1EZ00APL. Replaced temp sensor, unit working as designed."
RANGE JENN-AIR JDRP548WP02 "Replaced both appliance managers and UI. Unit working as designed. Other Control board not needed, returning new, unused, and unopened."
DRYER MAYTAG MEDB765FW0 Replaced parts. Working as designed.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Vd found left side door seal not sealing on refrigerator door and freezer door allowing a lot of air in causing ice to block air flow heated seal up with hair dryer till unit sealed properly
REFRIGERATOR KITCHENAID KRMF706ESS01 Called tech line and was advised to replace pantry door and UI W10815669 SR#7727348500 before unit can be condemned. I will require extra time on return.; ordrng 1 W10815669 (DOOR WITH UI)
REFRIG/FREEZER KITCHENAID KRFC704FBS02 Vd tested found unit has a leak in sealed system unit needs compressor (W11393142) drier (W11109499) nitrogen needs fc on return and ext time 4 count ; ordrng 1 NITROGEN and 1 W11109499 (drier-tube) and 1 W11393142 (COMPRESSOR )
M/W OTR WHIRLPOOL WMH73521CS5 "Authorization woxli00wpl1. Replaced parts, working as designed."
DISHWASHER KITCHENAID KUDS30IBSS0 Diagnosed and replaced faulty Latch W10619006 $29.07. Unit working as designed.
M/W OTR JENN-AIR JMV8208CS6 Replaced parts. Working as designed.
REFRIG/FREEZER WHIRLPOOL KRFC302ESS02 Vd found center mullion not engaging with top catch adjusted unit and catch tested unit ran to specs
RANGE JENN-AIR JDRP548HL00 Vd unit needs control due to not being able to go into diagnostics called tech line was advised to replace control (W11319204) Ref 7727294661; ordrng 2 W11319204 (cntrl-elec)s
REFRIGERATOR KITCHENAID KBSD602ESS01 Vd installed part tested tested cust found a blemish on the new one unit needs grill(w11162118) ; ordrng 1 W11162118 (grill-uppr)
DRYER MAYTAG MEDB765FW0 Power button not responding and unit drying sporadically Diagnosed faulty UI W11089306 and ACU W11089308. Order parts.; ordrng 1 W11089306 (UI) and 1 W11089308 (ACU)
REFRIG WHIRLPOOL WRS588FIHZ00 Vd tested found therm reading colder that harvest tested found temp set at -3 raised to 1 cleared ice in line and ran fill ice maker filled and unit ran to specs
REFRIGERATOR KITCHENAID KRSF705HPS00 Found damage to refrigerator cabinet (see photo). Unable to level refrigerator properly. Customer is requesting new unit.
REFRIGERATOR KITCHENAID KRFC704FPS03 Replaced part. Working as designed.
DISH WASHER KICTHEN AID KDTM354ESS0 "Replaced parts, unit working as designed."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Parts failed on install. Called tech line SR#7727266365 confirmed door switches functioning properly, confirmed 120V output at control board. Advised to replace pantry door switches, if problem is not fixed after switches are replaced, unit has inaccessible broken wire and can not be repaired. Order (2) door switches W11291138. Extra time on return; ordrng 2 W11291138 (SWITCHES)s"
M/W OTR JENN-AIR JMV8208CS6 Diagnosed dented door W11260399 (see photo). Order part. Customer is aware part can take up to 6 weeks to arrive.; ordrng 1 W11260399 (ORDER PARTS)
WASHER MAYTAG MVWX655DW1 "Diagnosed and replaced faulty wash plate W10902814, shift actuator W10913953, cam w10913953, and hub w10528947. Unit working ok.; used 1 W10528947 (HUB), 1 W10902814 (WASHPLATE), and 1 W10913953 (ACTUATOR) from stock"
REFRIG/FREEZER WHIRLPOOL WRF540CWHZ02 "Unit delivered 2/21/2020 (see photo of delivery ticket). Observed long scratch on LH door W11307258 running parallel to handle about 4” to the left (see photo). Order part, customer is aware part can take up to 6 weeks to arrive. ; ordrng 1 W11307258 (LH DOOR)"
WASHER WHIRLPOOL WTW7300DW0 "Ep-call run on 2/19. Customer has a concession for parts. Ordering all parts original tech quoted. Needs (1) W10752283 washplate, (1) W10811956 drum assy, (1)extra time; ordrng 1 EXTRATIME and 1 W10752283 (washplate) and 1 W10811956 (drum assy)"
MICROWAVE IKEA IMH205DS0 "Ep-unit has voltage to it. U/I display is blank but has audible sounds when keys are pressed. Unable to confirm actual function of heating, can start a cycle but it clicks on and off. Part #W10695281 microcomputer is DQ, would also need (1) W10211974 switch, (1) W10211973 switch"
WASHER MAYTAG MHW5630HW0 Ep-installed new console and control. U/I is steady and valves cycled properly. Machine functions as designed
DISHWASHER KITCHENAID KDTE404DSS0 Arrived to customers home and nobody answered the door. Called Dan Marc office to verify and an unsuccessful attempt was made to reach the customer by phone. Left Message. I was actually able to reach the customer by phone a few minutes later and he told me he did not want service because he refuses to pay the service call. Tagged door (see photo) and moved on.
DISH WASHER KITCHEN AID KDTM354ESS0 Soap is not dispensing properly and is not fully dissolving by the end of the cycle. These conditions led to product sitting on heater (see photo) during dry cycle causing an alarming odor and some smoke. Diagnosed faulty dispenser W11032769 and damaged heater W10703867. Order parts.; ordrng 1 W10703867 (HEATER) and 1 W11032769 (DISPENSER )