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for Montville, NJ
Karen - Montville, NJ
Carol - Montville, NJ
30 minute advance warning of arrival, proper ID at the door, polite service technician. Great service.
Kathleen - Montville, NJ
Called, got appt, part ordered, ret’d, dryer works great!!
Sandra - Montville, NJ
Great service, he was very nice and was able to fix the problem
NGDRILL - Montville, NJ
Elmer was quick to diagnose the issue after my dryer had been "fixed" by a PC Richard technician. I knew there was still a problem, so I asked for PC Richard 3rd party vendor to be sent. He ordered a replacement part and my dryer is once again quiet.
Ina - Montville, NJ
Great service, arrived on time and answered all my questions!
James - Montville, NJ
Great service very professional
Magie - Montville, NJ
The service fee of $122.00 was never mentioned to me until after the service was complete. The service person spent all of 20 minutes diagnosing my dishwasher issue (which wasn't an actual issue). Mind you, no actual labor was performed. I also had no idea who was coming to my home until I received the call stating that he was 20 minutes from my location. Also, please inform the service company that he or she should identify themselves when entering someone's home as I had to specifically request this information. I will not be using this service again.
Response from Dan Marc Appliance:
You placed a request for for through the mfg. We are the service provider for WP. Their call center agents are trained to let the consumer know the company that is coming to your home, the cost for that service and the date we will be coming there. Our company then contacts you via the number provided by them, the afternoon prior to the appointment, to give you the time wi dow our tech is expected to arrive. We then contact you when we are approximately 30.minutes from arrival, as a courtesy. We will ask Whirlpool to pull the recordings, so as to know if they've done what's expected, by informing the consumer who, when and what the costs are, so, in the event their rep did not follow through, they can use it as a training example, for their staff. We're sorry you feel as though you were not given this information, but we pay for that service through them, and do give the follow up reminder call, announcing our company and intentions, so I'm not sure if that information was related to you, from whomever received that call from the number provided
Doreen - Montville, NJ
Tech arrived on time. He was knowledgeable, friendly and service oriented.He explained everything in detail. He diagnosed and corrected the problem .
Auther - Montville, NJ
Chris - Montville, NJ
Did the job!
Jody - Montville, NJ
The technician that came to the house was very courteous and personable. I would highly recommend him and your service.
Gary - Montville, NJ
Michael - Montville, NJ
Jenn Aire Repair
Brenda - Montville, NJ
Mary Ann - Montville, NJ
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Installed shim on left side RC door to level doors, also replaced right side RC door gasket due to being ripped ; used 1 WPM0274057 (), and 1 W10830162 (Door gasket) from stock"
REFRIG/FREEZER JENN-AIR JCB2059GES Not making ice.... checked unit defective ice maker replaced same tested ok; used 1 D7824706Q (icemaker assy) from stock
RANGE KITCHENAID KDRS467VSS00 Tech check unit fan cooling motor tested ok
REF BOT/MT 24CF WHIRLPOOL WRF555SDFZ05 Replaced right side RC door gasket and mullion due to it not closing correctly. Also replaced ice dispenser door gasket due to gap causing items to freeze
RANGE WHIRLPOOL n/a Unit reseted tech tested all burners tested ok
WASHER WHIRLPOOL WTW7300DW0 Needs washplate paid in full ; ordrng 1 W10752283 (washplate)
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Heavy frost build up in the FC, checked unit found door not closing correctly due to defective in the FC door liner is sucked in (see pictures) ordered door and gasket; ordrng 1 W10571967 (DOOR GASKET) and 1 W11435329 (FC DOOR)"
DRYER WHIRLPOOL WGD4800XQ0 Installed timer & relay checked operation ok.
DISHWASHER WHIRLPOOL WDT720PADM2 Pump cleaned unit tested ok
DRYER WHIRLPOOL WGD4800XQ0 Damaged relay & timer; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10185981 (timer)
DRYER - GAS WHIRLPOOL WGD95HEDWO Touch panel eractic needs iml ; ordrng 1 W10838287 (IML WHITE)
MICROWAVE WHIRLPOOL KCMS1555SSS2 Magnetron replaced unit tested ok ; used 1 W10818686 (MAGNETRON) from stock
DISHWASHER MAYTAG MDB8959SBS2 Unable to duplicate customers complaint unit tested ok customer will contact an electriccian to check electric source
DISHWASHER WHIRLPOOL WDT750SAHZ Upper rack adjuster replaced unit tested ok; used 1 W10712395 (ADJUSTER) from stock
REFRIG/FREEZER WHIRLPOOL WRF954CIHM00 "On the return the customer stated that the unit stopped cooling, customer had turned the breaker off, replaced main control and compressor board everything come on and is running now"
REFRIG/FREEZER KITCHEN AID KRFC302ESS Replaced RC door gasket on right side and tighten FC door handle ; used 1 W10830046 (GASKET) from stock
REFRIG/FREEZER WHIRLPOOL KSSO48QMB01 Replaced RC door
DISHWASHER JENN-AIR JDTSS244GP0 "Rails and adjuster replaced unit tested ok; used 1 W11259785 (TRACK), and 1 W11259786 (RAILS) from stock"
WASHER WHIRLPOOL WFW72HEDW0 Installed panel checked operation ok.
WASHER MAYTAG MVWB750YW0 Damaged outer tub overhaul customer does not want to repair at this time.
REFRIGERATOR JENN-AIR JSC24C8EAM01 "Replaced compressor and evaporator due to leak in same, pressure tested with nitrogen, refilled unit tested ok; used 1 876764 (VALVE) from stock"
DISHWASHER KITCHENAID KDTE104ESS4 Needs motor sump assy / pull unit getting 120v to motor.cust will call k/a labor 90.00 200.38 pd s/c pt # motor sump assy. W11085683
REFRIGERATOR JENN-AIR JSC24C8EAM01 "**3 count call ** sealed system job.... Not cooling, checked unit it’s low on Freon, ordered compressor and evaporator ; ordrng 1 W10309988 (COMPRESSOR ) and 1 WPW10239732 (EVAPORATOR ) and 1 WPW10643261 (EVAPORATOR )"
DISHWASHER KITCHENAID KDTM354DSS5 Soap dispenser replaced unit tested ok; used 1 W10861000 (DISPENSER) from stock
DRYER WHIRLPOOL WGD7300DW3 Installed drum checked operation ok.
RANGE KITCHENAID KDRS467VSS04 Assist stan with range ok
RANGE KITCHENAID KDRS467VSS04 Installed door latch tested ok.
DISHWASHER KITCHEN AID KDTE334GPS Cup shelf replaced tested ok
RANGE KITCHENAID KDRS467VSS04 New hinge was replace already a yr ago replace when unit us heated up lites comes on ordering latch and receivers ; ordrng 1 W11029221 (LATCH) and 1 WP4455605 (LH RECEIVER ) and 1 WP4455606 (RH RECEIVER)
REFRIG/FREEZER WHIRLPOOL KRFC300ESS03 "AD Checked unit, found supply water vale not open completely. Opened valve, unit tested ok."
DISHWASHER KITCHENAID KDFE104DSS2 Hard water reading 250 ppm/ sump assy ok / arm rotating / right side adjuster with weight falls down replaced both adjusters/ checked ok/ water temp too low advise rising 1 not h ; used 2 WPW10546503 (ADJUSTER) from stock
OVEN KITCHENAID KODE300ESS02 Installed upper cooling fan tested ok.
DRYER WHIRLPOOL WGD7300DW3 Damaged drum.; ordrng 1 W10899578 (drum)
RANGE - ELECTRIC WHIRLPOOL WFE745HOFS1 Installed control board tested ok.
RANGE - ELECTRIC WHIRLPOOL WFE745HOFS1 Found when temp reach 350 degrees bake goes off but broil element staying on has a bad control board relay sticking.; ordrng 1 W11308431 (cntrl-elec)
WALL OVEN JENN AIR JGRP548WP01 Installed left side bake igniter tested ok.
RANGE JENN-AIR JGRP548WP01 Found left side of oven igniter bad crack In it ; ordrng 1 W11113650 (igntr-oven)
DISHWASHER WHIRLPOOL KDPE334GPS Lower spray arm is not rotating And soap dispenser needed; ordrng 1 W10861000 (detergent dispenser) and 1 W11101428 (arm-spray)
REFRIGERATOR JENN-AIR JF42NXFXDW05 "Troubleshoot unit check temperature failed on thermistor,installed new thermistor cycle check; used 1 WP2188820 () from stock"
DRYER MAYTAG MGD8630HW0 Installed thermistor checked operation ok.
REFRIGERATOR WHIRLPOOL n/a Foundfrost build up at upper right hand section needs seal system compressor and evaporator.price of repair will be 95.00 freon 725.00for repair pd s/c
WASHER MAYTAG MHW5630HW0 Installed latch checked operation ok.
WASHER WHIRLPOOL WTW5000DW2 Installed motor & control checked operation ok.
WASHER WHIRLPOOL WTW5000DW2 Damaged motor & control.; schdld next appmnt for 1/8 WED !