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Local Reviews
for Mount Vernon, NY
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Sylvia - Mount Vernon, NY
Technician did an OK job repairing my washer. He did not however put my dryer back in its original position. And he left it unplugged. When he moved it out of position he moved it to a location on the floor that was uneven so now the dryer vibrates whenever I use it. So he fixed one problem and created a new problem. Not good.
Above and beyond!
Christopher - Mount Vernon, NY
My original manufacturer warranty expired by 7 days and the Dan Marc rep advised me to reach out to the manufacturer. I was pleased to find out the manufacturer would cover my repair which saved me $460.
The service was great
Alicia - Mount Vernon, NY
Friendly conversation
Very pleased
Janis - Mount Vernon, NY
I was very impressed with the young man who came to service my refrigerator. He was polite, professional, knowledgeable and personal. He greeted me and shook my hand. He explained how my particular refrigerator worked. He answered all of my questions. All repairmen should be like him.
Great service
Keneisha - Mount Vernon, NY
Good
Liloutie - Mount Vernon, NY
Jerel L.
WASHER WHIRLPOOL WTW4955HW1 "No Y hose installed, not allowing water into cold water valve. Unit runs on cold water rinse. Will not advance if no water is registered through cold water valve. Installed Y hose. Ran cycle. Unit check ok"
Jerel L.
WASHER WHIRLPOOL WFW72HEDW0 Installed new bellow and user interface. No leaks found. Unit checks ok
Jerel L.
RANGE - GAS WHIRLPOOL AGR5330BAW3 Installed new gasket. Unit check ok
Jerel L.
REFRIG/FREEZER WHIRLPOOL WRT111SFDW Found indent in lower left hand of door. Cosmetic issues. Will order door.; ordrng 1 LW10370909 (DOOR)
Jerel L.
OVEN WHIRLPOOL WOS31ES7JS00 Unit not advancing into broil or bake. Called techline. No faults found. Need second man to make unit accessible for proper diagnosis.; ordrng 1 W10546517 (BAKE) and 1 W10859300 (BOARD) and 1 WPW10260252 (BROIL)
Jerel L.
RANGE - GAS WHIRLPOOL AGR5330BAW3 "Cus states back right burner not burning correct. I advised it is a smaller orifice and going to create a smaller flame. Also found door gasket ripped. Cus states bake does not work properly. Explained to cus gasket can be replaced, shes upset and wants a replacement stove.; ordrng 1 WPW10535778 (GASKET)"
Wayne L.
DRYER MAYTAG MGD5630HW0 Check unit installed parts that was order unit working fine
Jerel L.
RANGE WHIRLPOOL WFG525S0HZ1 Found gas line in the off position. Turned on. All burners work. Bake & broil operational. Unit check ok
Wayne L.
WASHER WHIRLPOOL WTW4955HW1 Check unit customer attached a rubber hose unto drain hose rubber hose that was attached is bent and won’t allowed water to drain instruct customer to get a plumber to change rubber hose that is attached to drain hose unit working fine
Wayne L.
DRYER MAYTAG MGD5630HW0 Check unit control board and sensor is faulty ; ordrng 1 W10906551 (HOUSING OUT) and 1 W11350257 (CONTROL BOARD )
Jerel L.
OVEN WHIRLPOOL WFG320M0BW "Regulator valve switch wasnt engaged. Engaged. Ran unit. No gas smell. My gas leak detector reads no gas. Cus was running unit, was not igniting so that was the gas smell. Unit check ok"
Jerel L.
REFRIGERATOR MAYTAG MRT118FFFH "Unit being stored in garage. Explained to cus, unit has to be stored in insulated area."
Marc M.
COOKTOP WHIRLPOOL WFE320M0EB2 Unit tested and checked no issue detected at the time of app. Cx instructed. All burners working well no issues.
Wayne L.
WALL OVEN WHIRLPOOL AER6303MFB1 Check unit control is faulty and infinite switch and element is broken customer would like a morning appointment for next visit afternoon and evening appointment is a no go for customer only morning appointment is ok ; ordrng 1 WP3148953 (SWITCH ) and 1 WP8273993 (ELEMENT)
Wayne L.
MICROWAVE UNKNOWN UMV1160CW6 Complete helper call with MM unit working fine
Wayne L.
DRYER MAYTAG MGD5100DW1 Customer said unit is working fine
Marc M.
MICROWAVE UNKNOWN UMV1160CW6 Parts installed and unit tested ok .
Wayne L.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Check unit control board is faulty and diffuser is stuck open ; ordrng 1 W11174836 (CONTROL BOARD ) and 1 W11317276 (DIFFUSER )
Marc M.
MICROWAVE UNKNOWN UMV1160CW6 "Unit tested and checked mag, cap and diode needed to complete repair two man job send two men unit over the range.; ordrng 1 W10754299 (MAG) and 1 W10850446 (CAP) and 1 W10850446 (DIODE)"
Wayne L.
ICEMAKER WHIRLPOOL WRSA71CIHZ Check unit ice bucket was frozen and dispenser motor was also frozen repaired issues unit now working fine
Wayne L.
REFRIGERATOR WHIRLPOOL WH43S1E Unit model and serial number is not good unit missing model and serial numbers customer said they will contact whirlpool for more information
Wayne L.
RANGE KITCHENAID KGRC608LSS0 Check unit installed part that was order unit working fine
Wayne L.
RANGE KITCHENAID KGRC608LSS0 Check unit harness wire is faulty ; ordrng 1 WP9755451 (HARNESS WIRE )
Wayne L.
MICROWAVE WHIRLPOOL AMV2307PFS2 Check unit didn’t verify any issues unit working fine
Wayne L.
WALL OVEN AMANA AGR5330BAS3 Check unit installed part that was order unit working fine
Wayne L.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Check unit installed part that was order unit working fine
Wayne L.
DRYER MAYTAG MGDC215EW2 check unit didn’t verify any issues call tech line SR# 7726551547 Customer refused to pay service fee please bill customer service fee
Jerel L.
WASHER MAYTAG MHW8000AG0 Installed new motor and tightened door hinge to allow door to close smoother. Ran cycle. Unit check ok
Marc M.
DISHWASHER WHIRLPOOL KDTE334GPS0 Unit tested and checked completed diag no issue detected after code cleared cx instructed and tested ok.
Wayne L.
WALL OVEN WHIRLPOOL CWG3100AAE Check unit installed part that was order unit working fine
Jerel L.
WASHER MAYTAG MHW8000AG0 Installed new outer tub. No leaks found. Noise present in spin. Needs motor.; ordrng 1 W10365754 (MOTOR) and 3 WPW10253476 (SCREW)s
Wayne L.
WALL OVEN AMANA AGR5330BAS3 Check unit ignitor is faulty ; ordrng 1 W11176454 (IGNITOR )
Marc M.
DISHWASHER MAYTAG MDB4949SDZ0 Part installed and tested ok.
Wayne L.
WALL OVEN WHIRLPOOL CWG3100AAE Check unit oven sensor is faulty ; ordrng 1 12001655 (SENSOR )
Wayne L.
WASHER WHIRLPOOL MHW4200BW2 Check unit installed part that was order unit working fine
Marc M.
RANGE WHIRLPOOL WFG320MOBS3 Unit inspected and checked rust on door of unit and on door of fridge cometic damage not covered after 30 days of purchase of unit. Cant understand why rust on unit water is the only thing that can cause rust. Cx probably had unit stored somewhere wet and damp. While apartment being renovated or happened in apartment while being renovated.
Wayne L.
DISHWASHER KITCHENAID KUDS50FVSS4 Check unit fuse was faulty installed new fuse unit working fine ; used 1 W10258275 (fuse) from stock
Wayne L.
LAUNDRY WHIRLPOOL MHW5500FW1 I repaired this unit already unit is working fine this is a duplicate invoice
Marc M.
RANGE WHIRLPOOL WFG320MOBS3 Unit inspected and checked rust on door of unit and on door of fridge cometic damage not covered after 30 days of purchase of unit. Cant understand why rust on unit water is the only thing that can cause rust. Cx probably had unit stored somewhere wet and damp. While apartment being renovated or happened in apartment while being renovated.
Marc M.
DISHWASHER MAYTAG MDB4949SDZ0 Unit tested and checked unit filling with water however no motor action motor fail order motor and reschedule cx.; ordrng 1 WPW10591570 (PUMP AND MOTOR)
Wayne L.
LAUNDRY WHIRLPOOL MHW5500FW1 Check unit installed part that was order unit working fine
Wayne L.
DRYER MAYTAG MGDC300BW1 Check unit instruct customer to get there duct clean unit is working fine duct need to be clean for proper air flow
Wayne L.
WASHER WHIRLPOOL MHW4200BW2 Check unit drain hose assembly is damaged ; ordrng 1 WP696392 (CLAMP) and 1 WPW10562025 (DRAIN HOSE ASSEMBLY )
Jerel L.
REFRIGERATOR MAYTAG MRT118FFFZ01 Explained temperature controls with control. 36 degrees with max temperature settings in FF. 4 degree in freezer. Unit checked ok