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Local Reviews
for Neptune City, NJ
Powered by Fluid LOCALgreat service very knowledgeable
Joseph and Darlene - Neptune City, NJ
Your service men are great . Your service for getting parts for broken washing machines stinks it is terrible. It is almost 2 months I have been waiting for washing machine to be repaired. I am in the middle of a blame game and it sucks. The answer to questions on bottom cannot be answered they are part of the unknown.
Thoughtful Technician
Julianne - Neptune City, NJ
Great Service
Felicia - Neptune City, NJ
Chris was friendly and thorough
Mrs.
Cheryl - Neptune City, NJ
Great customer service and answered all my concerns.
Chris H.
REFRIGERATOR WHIRLPOOL KRSF505ESS01 "CH - andrea @ topline sent over invoice for unit with shipping date of 12/13/18 - unit should be in warranty. Unit has frozen over rc evap - temps in rc elevated, fc temps are normal. Noise from customer complaint was evap fan hitting ice. Unit needs new evap motor assembly {W11098695}, thermistor kit {W10316760}, extra time on return; ordrng 1 W10316760 (THERMISTOR KIT) and 1 W11098695 (EVAP MOTOR)"
Chris H.
DISHWASHER WHIRLPOOL WDT750SAHZ0 CH - installed new control - tests good
Eric P.
DISHWASHER JENN-AIR JDB9600CWS "Ep-documented installation damage and removed all needed panels, control to access heater pump-ohmed correctly. Replaced main control and reassembled unit"
Vincent D.
WASHER WHIRLPOOL WTW8000DW5 Vd tested unit reset cntrol. tested unit.
Vincent D.
OVEN WHIRLPOOL WFE320M0ES2 Vd installed part tested unit ran to specs
Chris H.
DISHWASHER KITCHEN AID KDTM354ESS3 CH - customer showed receipt with dop of 3/15/19 - unit is iw. unit needs new sump {W10805015}; ordrng 1 W10805015 (SUMP)
Chris H.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "CH - no stored error codes. Went over use of rinse aid and running hot water before starting machine with customer. no functional issues found at this time, unit tests good"
Chris H.
WASHER WHIRLPOOL WTW5000DW0 "CH - upon arrival, went over oow service fee with customer. Customer declined service"
Chris H.
M/W OTR KITCHENAID n/a "CH - unit has no function from turntable motor. Verified that turntable is turned on at keypad option. Unit is installed with molding along bottom of cabinets - advised customer that molding will have to be removed so that unit can be lowered for service. Will use pre-id’ed parts on return. Also, needs microblock and extra time on return; ordrng 1 MICROBLOCK"
Eric P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Ep-Installed new panel and nameplate
Vincent D.
LAUNDRY MAYTAG MVWX655DW1 Vd installed part tested unit ran to specs
Chris H.
DRYER MAYTAG MGDC215EW2 CH - installed dryer roller supports - tests good. Advised customer to have vent line cleaned.
Tyler S.
WASHER MAYTAG MHWE251YG00 "Installed new tubs with CH, working properly."
Chris H.
WASHER MAYTAG MHWE251YG00 CH - installed new tub and drum - tests good
Vincent D.
LAUNDRY MAYTAG MVWX655DW1 Vd unit neeeds lid (W11117421) resc cust ; ordrng 1 W11117421 (lid)
Vincent D.
WALL OVEN WHIRLPOOL WOS51ES4ES00 Vd installed part tested unit unit ran to 350 u it running to specs
Eric P.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Ep-front panel is scratched/dented . Ordering (1) W11178521 nameplate, (1) W11174872 panel; ordrng 1 W11174872 (PANEL) and 1 W11178521 (NAMEPLATE)"
Chris H.
DRYER MAYTAG MGDC215EW2 CH - correct address is 415 Robbins Rd. unit needs dryer repair kit {4392067}; ordrng 1 4392067 (DRYER KIT)
Vincent D.
OVEN WHIRLPOOL WOS51ES4ES00 Vd unit needs fuse (W11025102) therm fuse(W11034459) resc cust needs oven cart ; ordrng 1 W11025102 (FUSE) and 1 W11034459 (THERM FUSE )
Chris H.
DRYER MAYTAG MEDE251YG0 CH - no stored error codes. Ran unit and put into diagnostics - tests good. no functional issues found at this time
Brian H.
WASHER WHIRLPOOL WFW5620HW0 Replaced part. Working ok.
Chris H.
DISHWASHER KITCHENAID KDTM354DSS5 "CH - unit has water leak from bottom of brass fitting on water supply line, connector to water inlet valve. Valve itself has no damage. Removed fitting, found rubber o-ring gasket has a slight crease in it - attempted to correct and reinstall, but fitting is still leaking. As this is not part of the unit itself, advised customer to contact a licnsed plumber to resolve. No other functional issues found at this time"
Chris H.
DRYER MAYTAG MDG9700AWW "CH - Unit is a 14 year old Maytag Neptune. customer does not know when vent line was last cleaned. Unit has semi-rigid line going into wall - partially collapsed in at least spot. Removed front of unit and found an excessive amount of lint and hair covering all surfaces. Lint on and around burner assembly and exhaust duct ignited and burned. Connectors on wire harness are partially melted. Entire burner assembly and associated wiring would need to be replaced and unit cleaned out - parts are discontinued. Made report with WP safety - sr# 7724571601 - safety determined damage to be due to use and care. Advised customer that vent line needs to be cleaned, collapsed vent line needs to be replaced, and unit can not be used in its current state. Left unit unplugged, advised customer to that parts needed to repair are discontinued."
Tyler S.
OVEN WHIRLPOOL WFE320M0ES0 "4/12/19 12:54: TY there 4/12 FRI, 11:48 to 12:45,CHeceked unit. found loose wire to element. Repaired and tested unit."
Chris H.
RANGE HOOD KITCHENAID KXU4236YSS2 CH - installed new light assemblies - tests good. No other functional issues found at this time
Chris H.
DISHWASHER WHIRLPOOL WDF750SAYM3 "CH - found unit with stored f8e2, f7e1, and f6e6 error codes. Drain pump tests good. Heating element circuit tests good. Found large amount of detergent residue in sump and drain line. Owi sensor is clouded. Advised customer on use of clean cycle and running hot water prior to starting unit. Also, unit is missing one screw from door panel and has a broken handle mounting bracket inside door. Unit needs new owi sensor {WPW10705575}, screw {WPW10348409}, control {W10597042}, handle {WPW10321839}; ordrng 1 W10597042 (CONTROL) and 1 WPW10321839 (HANDLE) and 1 WPW10348409 (SCREW) and 1 WPW10705575 (OWI SENSOR)"
Chris H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "CH - installed new fc evap fan motor and thermistor. Tests good. Set temperatures to recommended and advised customer to allow 24-48 hours for temperatures to normalize. Customer paid balance due, $153.86 by credit card, ref# 14477048103"
Chris H.
RANGE WHIRLPOOL WFG510S0AB1 CH - installed new ignitor - tests good
Chris H.
WASHER AMANA NTW4516FW2 "CH - installed new control - calibrated unit, tests good"
Chris H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "CH - unit has failed fc evap fan motor. Called techlin, sr# 7724249360. Unit needs new evap fan motor {W11249952}. Gave customer estimate for repair: trip $114.95, part $83.66, labor $90, tax $19.12, total $307.73. Customer paid half of total, $153.87 by credit card, ref# 764969. Customer owes $153.86 even on return; ordrng 1 W11249952 (EVAP MOTOR)"
Chris H.
ICEMAKER WHIRLPOOL WRX735SDBM00 "CH - installed new icemaker and water valve. Im tests good. Water dispenser still has very low flow - measured fill is way off. Checked incoming water supply - pressure is good, found no kinks in line. Ordering replacement separator {WPW10353552}, ui {WPW10521642}; ordrng 1 WPW10353552 (SEPARATOR ) and 1 WPW10521642 (UI)"
Chris H.
RANGE KITCHENAID KSGB900ESS2 CH - installed new control and display. Reseated a pin in display harness connector. Tests good. No other functional issues found at this time
Chris H.
RANGE HOOD KITCHENAID KXU4236YSS2 "CH - found unit with loose connection at socket holder in lh light puck assembly. Corrected issues, tests good"
Chris H.
WASHER AMANA NTW4516FW2 CH - found unit doa. Verified 120 vac to control - control status led no illuminated. Unit needs new control {W11170317}; ordrng 1 W11170317 (CONTROL)
Tyler S.
WASHER MAYTAG MVWB835DW3 Unit has long drain issues from a faulty drain hose installation. Drain hose is elevated to high above washer and installers discarded hose that came with washer and used a rubber hose which is collapsing and kinked causing slow drain. This is completely install that needs to be corrected. Took pic of drain hose. Nothing I can do as customer has no where else to drain washer other then pipe which is to high.
Tyler S.
REFRIG/FREEZER WHIRLPOOL WRF535SMBM00 Bottom of freezer gasket came out of channel and wasn’t sealing. Lots of ice build up on bottom drawer which causing door to not open/close properly. Reseated gasket and melted all ice build up and dried everything. No further issues.
Tyler S.
COOKTOP WHIRLPOOL MES5752BAB "Left front cooktop element. Showed customer cost of repair, declined repair. Paid $122.57 by check."
Chris H.
RANGE WHIRLPOOL WFG320M0BB2 "CH - unit has stored f2 error. Verified bake button intermittently unresponsive. Got unit to go into bake - weak glow from ignitor, no gas. Unit needs new control {W11126814}, ignitor {W11176454}; ordrng 1 W11126814 (CONTROL) and 1 W11176454 (IGNITOR)"
Chris H.
KITCHEN WHIRLPOOL WFG320M0BB2 "CH - dispatch sent on wrong appliance, resent as job# 761844"
Chris H.
RANGE WHIRLPOOL WFG320M0BB2 "CH - unit has stored f2 error. Verified bake button intermittently unresponsive. Got unit to go into bake - weak glow from ignitor, no gas. Unit needs new control {W11126814}, ignitor {W11176454}; ordrng 1 W11126814 (CONTROL) and 1 W11176454 (IGNITOR)"
Chris H.
KITCHEN WHIRLPOOL WFG320M0BB2 "CH - dispatch sent on wrong appliance, resent as job# 761844"
Chris H.
ICEMAKER WHIRLPOOL WRX735SDBM00 "CH - unit is making undersized cubes - found ice chute gasket on inside of door had come loose, allowing warmer air into ice maker compartment. Reinstalled gasket - tests good. Diagnostic check of im is good. No other functional issues found at this time"
Tyler S.
RANGE KITCHENAID KSGB900ESS2 "Unit works just has no display, touch pad responds. Checked connections and tried rebooting with no success. Ordering display and control. ; ordrng 1 W11100100 (CONTROL) and 1 W11128223 (DISPLAY)"
Chris H.
DRYER WHIRLPOOL WED75HEFW0 "CH - installed new heating element and thermal cutoff - tests good, unit is heating normally"
Chris H.
LAUNDRY MAYTAG MVWX655DW1 "CH - installed new control, calibrated unit, unit ests good"