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Local Reviews
for Neptune City, NJ
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Jeffrey - Neptune City, NJ
Technician was great and no problem with his service. Brand new washing machine sucks and is probably a lemon but that’s not your fault or your technicians fault, it’s Whirlpools fault.
Maytag Dryer
Alexander - Neptune City, NJ
Excellent and Right-on-Time Service. Very Knowledgeable and professional.
Wonderful
The - Neptune City, NJ
Great Service, Respectful Technician
Karissa - Neptune City, NJ
Service was excellent and the technician was super respectful, actually listened to me, and really spent quality time figuring out how to fix the issues we're having with our dishwasher.
Refrigerator service/handle
Carole - Neptune City, NJ
Great service
Veli - Neptune City, NJ
great service very knowledgeable
Joseph and Darlene - Neptune City, NJ
Your service men are great . Your service for getting parts for broken washing machines stinks it is terrible. It is almost 2 months I have been waiting for washing machine to be repaired. I am in the middle of a blame game and it sucks. The answer to questions on bottom cannot be answered they are part of the unknown.
Thoughtful Technician
Julianne - Neptune City, NJ
Great Service
Felicia - Neptune City, NJ
Chris was friendly and thorough
Mrs.
Cheryl - Neptune City, NJ
Great customer service and answered all my concerns.
Tyler S.
DRYER MAYTAG MGD6230HW0 Unit is experiencing issue with console from service pointer W11436354. Ordering new console.; ordrng 1 W11406678 (CONSOLE)
Chris H.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 CH - installed replacement bins and tightened door handles for customer
Chris H.
REFRIG/FREEZER WHIRLPOOL WRT311FZDM00 "CH - unit unplugged on arrival. Plugged in unit - compressor and all fans came on immediately. After 10-15 minutes running, zero change to surface temperatures on evaporator, condenser, compressor, and all exposed tubing. Entire sealed system remained room temperature, indicating low charge/sealed system leak. Unit needs new evaporator {W10836706}, compressor {WPW10507886}, uv drier {WPW10143759}, ss tech with 3 job count. Sending customer estimate for repair: service fee $117.95, parts $706.56, labor $725, tax $102.66, total $1652.17"
Tyler S.
REFRIG/FREEZER WHIRLPOOL WRT311FZDM00 "Installed evaporator fan motor and cleared freezer of all ice build up. Tests good. Office needs to collect $301.70. Part $70, Labor 95, trip $117.95, tax $18.75."
Chris H.
WASHER MAYTAG MVWC565FW1 "CH - cam has slipped down and is making contact with shield. Also, agitator/hub teeth are worn and are not catching on ccw rotation. Unit needs new cam {W10721967}, agitator {W11161960}, hub {W10528947}; ordrng 1 W10528947 (HUB) and 1 W10721967 (CAM) and 1 W11161960 (AGITATOR )"
Chris H.
WASHER WHIRLPOOL WTW8500DC5 CH - installed new power cord - tests good.
Brian H.
DRYER ROPER RGD4516FW0 "Diagnosed and replaced faulty motor 279827, and blower wheel WP694089. Unit working as designed ; used 1 279827 (motor), and 1 WP694089 (BLOWER WHEEL) from stock"
Chris H.
WASHER MAYTAG MVWC565FW1 "CH - found unit with stored f8e1 fault. Both hot and cold water valves test good in manual diagnostics. Found drain hose approximately 20” into stand pipe, causing water siphoning. Trimmed excess length from drain hose and reinstalled to correct. No other functional issues found at this time"
Chris H.
WASHER WHIRLPOOL WTW8500DC5 "CH - found ui unresponsive - would not power on. Removed plug from wall outlet to verify voltage - voltage and polarity is good. Replaced plug and observed large spark in outlet. Unit came on and functioned normally. Inspected plug and found arc marks on prongs - plug is sparking every time it’s inserted into outlet. No other damage to power cord. No stored fault codes in unit. Called techline, sr# 7727317168. Unit needs new power cord {W11096073}. Per techline, advised customer to have outlet replaced.; ordrng 1 W11096073 (POWER CORD)"
Chris H.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 CH - installed new fc door and nameplate- tests good
Chris H.
WASHER MAYTAG MVWX655DW1 CH - installed parts - ran calibration and diagnostic cycle - tests good
Trevor B.
RANGE - ELECTRIC KITCHEN AID KFGD500ESS04 TB- Installed new FL burner head and cap. Tests good.
Eric P.
DRYER WHIRLPOOL WGD4850HW0 Ep-installed feet and leveled unit. Installed cutoff-tml. Machine functions as designed
Eric P.
WASHER MAYTAG MVWC565FW1 Ep-installed new valve. Ran calibration and diagnostics. Machine functions as designed
Chris H.
KITCHEN KITCHENAID KDTM354DSS5 CH - installed new control panel - tests good
Chris H.
WASHER MAYTAG MVWX655DW1 "CH - washplate is spinning independently of tub when unit is put into spin. Unit needs new hub {W10528947}, washplate {W10902814}; ordrng 1 W10528947 (HUB) and 1 W10902814 (WASHPLATE)"
Chris H.
DRYER WHIRLPOOL MDG7600AWW "CH - unit has worn down felt seal on drum, and both front and back of drum bulkheads appear to be slightly warped, causing drum to make a thumping noise as it rotates. Unit needs new back {33001801}, front {33001868}, seal {WP33001807}. Parts {33001801} and {33001868} are discontinued"
Chris H.
WASHER WHIRLPOOL WTW8500DC5 CH - found unit with stored f6e3 fault. Acu changed out on previous service call. Installed pre-id’ed console - tests good. Ran manual diagnostic cycle and encoder test - tests good. No other functional issues found at this time
Chris H.
KITCHEN KITCHENAID KDTM354DSS5 CH - unit has intermittent control panel failure. No stored fault codes. Needs new control panel {W10803367}; ordrng 1 W10803367 (CONTROL PANEL)
Eric P.
WASHER MAYTAG MVWC565FW1 Ep-customer has cold water turned off due to cracked valve. Unit stops when it gets to rinse cycle. Ordering (1) W11038689 valve. Calibration and leveling after repair; ordrng 1 W11038689 (valve)
Eric P.
RANGE WHIRLPOOL WFC150M0EB3 "Ep-customer states issue with temps of elements. Advised on limiter built into all new elements, boiling requires a lid to be used. Ohmed left rear element(most problematic-O/R. Ordering (1) W11371990 elmnt-surf; ordrng 1 W11371990 (ELMNT-SURF)"
Eric P.
WASHER MAYTAG MHWE251YG "Ep-found hole in bellow, replaced with pre-id part"
Tyler S.
DRYER MAYTAG MGDB765FW0 "Customer says stuff coming out of dryer smelling like fish. Showed me four dining towels that have a fish odor. Inside of dryer smells fine. No codes, documented with tech-line. Tech-line says dryer can’t produce this odor, only air from customers environment or stuff they are putting in dryer. SR#7727157973"
Chris H.
WASHER WHIRLPOOL WTW5000DW3 "CH - found unit with stored f0e5 fault - off balance load. Suspension is good, unit is level. Found drain line with extension hose attached and going into stand pipe approximately 12”. Adjusted drain line to 4.5” in stand pipe. Ran calibration and diagnostic cycles - tests good. No other functional issues found at this time."
Chris H.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "CH - customer showed receipt with dop of 2/7/20. unit has cosmetic damage to fc door, large dent on lower lh edge - needs new fc door {LW10751123}, nameplate {W11178521}; ordrng 1 LW10751123 (FC DOOR) and 1 W11178521 (NAMPLATE)"
Chris H.
WASHER WHIRLPOOL A207 CH - customer canceled service
Chris H.
DISHWASHER WHIRLPOOL WDF320PADS1 "CH - sump replacement not necessary. Found foreign object lodged in drain pump impellers - drain pump motor is burned out. Replaced drain pump - unit tests good. Fills, circulates, and drains normally. Adjusted repair cost: service fee $117.95, labor $95, parts $75.23, tax $20.17, total $308.35."
Chris H.
DISHWASHER KITCHEN AID KDTE104ESS4 CH - installed new sump and control - tests good
Eric P.
DRYER WHIRLPOOL WRB322DMBB00 "Ep-unit has temps of 37° R/C and 16-18° F/C. Has produced ice. Pressures of -2L/110H, no visible signs of leak at service port, drier or around evaporator. Added .75oz to system. Pressures of 2L/151H. Monitored for 20 minutes no leak down. Low charge"
Chris H.
WASHER MAYTAG MVWB765FW1 "CH - installed new console and agitator- ran calibration cycle, tests good"
Chris H.
DISHWASHER WHIRLPOOL WDF320PADS2 "CH - unit needs new drain pump {W10876537}, sump {W10837026}. Estimate for repair: service fee $117.95, parts $223.35, labor $95, tax $30.54, total $466.84; ordrng 1 W10837026 (SUMP) and 1 W10876537 (DRAIN PUMP)"
Chris H.
REFRIGERATOR KITCHENAID WRV986FDEM00 "CH - installed new pantry ui, harness, and mullion cover - tests good"
Eric P.
DRYER WHIRLPOOL WRB322DMBB00 "Ep-installed new drier, charged system to spec, adjusted for pressures. Temps good. Advised 24-48hrs for full temp recovery. Set unit to recommended before leaving"
Chris H.
WASHER MAYTAG MVWB765FW1 "CH - unit has multiple issues. No function from ui. Verified voltage to control. Verified voltage to ui. Continuity test of ui harness is good. Also, customer states that prior to ui going dead, he unit was tearing garments. Symptoms consistent with service pointer W11347319A. Unit needs new agitator {W11161960}, console {W11135391}; ordrng 1 W11135391 (CONSOLE) and 1 W11161960 (AGITATOR )"
Eric P.
DISHWASHER WHIRLPOOL WDF520PADM6 "Ep-customer provided pictures of leak. Found unit pitched forward and to the right (leaks from center/right side). Inspected gasket-good. Adjusted level of the unit and tested-no leak during presoak, dumped out the front center when wash cycle started. Readjusted and tested again-no leak. Advised on proper loading-“owners manual p.6”. Machine functions as designed"
Eric P.
DRYER WHIRLPOOL WRB322DMBB00 "Ep-compressor is running. F/C temps of 24.5° , R/C temps of 39°. Tested thermistors in diagnostics-both passed. Shows sings of low charge/system leak. Advised on new dye drier and recharge. Covered under 5yr system; ordrng 1 EXTRATIME and 1 WPW10143759 (dryer)"
Robert D.
DRYER WHIRLPOOL WRB322DMBB00 Unit has faulty start device. Compressor is not turning on all the time and device just clicks. Ordering start device and capacitor. Cust owes $187.00 on return. ; ordrng 1 WPW10350564 (CAPACITOR ) and 1 WPW10448874 (START DEVICE )
Frank C.
REFRIG/FREEZER WHIRLPOOL WRT311FZDM00 "Replaced faulty fan motor, customer had part"
Chris H.
REFRIGERATOR KITCHENAID WRV986FDEM00 Ch - unit has shorted pantry ui. Needs new ui {WPW10677119}; ordrng 1 WPW10677119 (UI)
Chris H.
REFRIGERATOR KITCHENAID KRFF305ESS00 CH - fc door handle screws had come loose - reinstalled handle to correct
Chris H.
DISHWASHER KITCHEN AID KDTE104ESS4 "- upon beginning repair, found rodent feces below unit and in installation wrap. Droppings were not there during diagnosis visit, indicating an active rodent problem. Advised customer that we can not work on the unit and he should bring in a licensed exterminator to resolve. Called tradecare to document, sr# 7726593659"
Tyler S.
WASHER MAYTAG MVWB765FW1 Customer totally unaware of service charge and says she has no money to pay. May also have an extended warranty but I don’t know. Unable to look at machine today.
Eric P.
DRYER WHIRLPOOL MGDC465HW0 Ep-Installed new motor and wheel. Machine functions as designed
Eric P.
REFRIG/FREEZER MAYTAG MFI2269VEM3 Ep-unit does not have “Duck Bill” drain issue. Inspected gaskets for proper seal-good. Unable to replicate the “boom” sound that customer states happens intermittently
Eric P.
GAS APPLIANCE WHIRLPOOL KCGS356ESS Ep-unit had a spill and front right burner failed ignition. Inspected burner cap and head-they had been cleaned immediately. Cleaned orifice and gas supply is now working.