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Local Reviews
for Neptune City, NJ
Powered by Fluid LOCALgreat service very knowledgeable
Joseph and Darlene - Neptune City, NJ
Your service men are great . Your service for getting parts for broken washing machines stinks it is terrible. It is almost 2 months I have been waiting for washing machine to be repaired. I am in the middle of a blame game and it sucks. The answer to questions on bottom cannot be answered they are part of the unknown.
Thoughtful Technician
Julianne - Neptune City, NJ
Great Service
Felicia - Neptune City, NJ
Chris was friendly and thorough
Mrs.
Cheryl - Neptune City, NJ
Great customer service and answered all my concerns.
Vincent D.
OVEN WHIRLPOOL WOS51ES4ES00 Vd unit needs fuse (W11025102) therm fuse(W11034459) resc cust needs oven cart ; ordrng 1 W11025102 (FUSE) and 1 W11034459 (THERM FUSE )
Chris H.
DRYER MAYTAG MEDE251YG0 CH - no stored error codes. Ran unit and put into diagnostics - tests good. no functional issues found at this time
Brian H.
WASHER WHIRLPOOL WFW5620HW0 Replaced part. Working ok.
Chris H.
DISHWASHER KITCHENAID KDTM354DSS5 "CH - unit has water leak from bottom of brass fitting on water supply line, connector to water inlet valve. Valve itself has no damage. Removed fitting, found rubber o-ring gasket has a slight crease in it - attempted to correct and reinstall, but fitting is still leaking. As this is not part of the unit itself, advised customer to contact a licnsed plumber to resolve. No other functional issues found at this time"
Chris H.
DRYER MAYTAG MDG9700AWW "CH - Unit is a 14 year old Maytag Neptune. customer does not know when vent line was last cleaned. Unit has semi-rigid line going into wall - partially collapsed in at least spot. Removed front of unit and found an excessive amount of lint and hair covering all surfaces. Lint on and around burner assembly and exhaust duct ignited and burned. Connectors on wire harness are partially melted. Entire burner assembly and associated wiring would need to be replaced and unit cleaned out - parts are discontinued. Made report with WP safety - sr# 7724571601 - safety determined damage to be due to use and care. Advised customer that vent line needs to be cleaned, collapsed vent line needs to be replaced, and unit can not be used in its current state. Left unit unplugged, advised customer to that parts needed to repair are discontinued."
Tyler S.
OVEN WHIRLPOOL WFE320M0ES0 "4/12/19 12:54: TY there 4/12 FRI, 11:48 to 12:45,CHeceked unit. found loose wire to element. Repaired and tested unit."
Chris H.
RANGE HOOD KITCHENAID KXU4236YSS2 CH - installed new light assemblies - tests good. No other functional issues found at this time
Chris H.
DISHWASHER WHIRLPOOL WDF750SAYM3 "CH - found unit with stored f8e2, f7e1, and f6e6 error codes. Drain pump tests good. Heating element circuit tests good. Found large amount of detergent residue in sump and drain line. Owi sensor is clouded. Advised customer on use of clean cycle and running hot water prior to starting unit. Also, unit is missing one screw from door panel and has a broken handle mounting bracket inside door. Unit needs new owi sensor {WPW10705575}, screw {WPW10348409}, control {W10597042}, handle {WPW10321839}; ordrng 1 W10597042 (CONTROL) and 1 WPW10321839 (HANDLE) and 1 WPW10348409 (SCREW) and 1 WPW10705575 (OWI SENSOR)"
Chris H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "CH - installed new fc evap fan motor and thermistor. Tests good. Set temperatures to recommended and advised customer to allow 24-48 hours for temperatures to normalize. Customer paid balance due, $153.86 by credit card, ref# 14477048103"
Chris H.
RANGE WHIRLPOOL WFG510S0AB1 CH - installed new ignitor - tests good
Chris H.
WASHER AMANA NTW4516FW2 "CH - installed new control - calibrated unit, tests good"
Chris H.
REFRIGERATOR KITCHENAID KRMF706ESS01 "CH - unit has failed fc evap fan motor. Called techlin, sr# 7724249360. Unit needs new evap fan motor {W11249952}. Gave customer estimate for repair: trip $114.95, part $83.66, labor $90, tax $19.12, total $307.73. Customer paid half of total, $153.87 by credit card, ref# 764969. Customer owes $153.86 even on return; ordrng 1 W11249952 (EVAP MOTOR)"
Chris H.
ICEMAKER WHIRLPOOL WRX735SDBM00 "CH - installed new icemaker and water valve. Im tests good. Water dispenser still has very low flow - measured fill is way off. Checked incoming water supply - pressure is good, found no kinks in line. Ordering replacement separator {WPW10353552}, ui {WPW10521642}; ordrng 1 WPW10353552 (SEPARATOR ) and 1 WPW10521642 (UI)"
Chris H.
RANGE KITCHENAID KSGB900ESS2 CH - installed new control and display. Reseated a pin in display harness connector. Tests good. No other functional issues found at this time
Chris H.
RANGE HOOD KITCHENAID KXU4236YSS2 "CH - found unit with loose connection at socket holder in lh light puck assembly. Corrected issues, tests good"
Chris H.
WASHER AMANA NTW4516FW2 CH - found unit doa. Verified 120 vac to control - control status led no illuminated. Unit needs new control {W11170317}; ordrng 1 W11170317 (CONTROL)
Tyler S.
WASHER MAYTAG MVWB835DW3 Unit has long drain issues from a faulty drain hose installation. Drain hose is elevated to high above washer and installers discarded hose that came with washer and used a rubber hose which is collapsing and kinked causing slow drain. This is completely install that needs to be corrected. Took pic of drain hose. Nothing I can do as customer has no where else to drain washer other then pipe which is to high.
Tyler S.
REFRIG/FREEZER WHIRLPOOL WRF535SMBM00 Bottom of freezer gasket came out of channel and wasn’t sealing. Lots of ice build up on bottom drawer which causing door to not open/close properly. Reseated gasket and melted all ice build up and dried everything. No further issues.
Tyler S.
COOKTOP WHIRLPOOL MES5752BAB "Left front cooktop element. Showed customer cost of repair, declined repair. Paid $122.57 by check."
Chris H.
RANGE WHIRLPOOL WFG320M0BB2 "CH - unit has stored f2 error. Verified bake button intermittently unresponsive. Got unit to go into bake - weak glow from ignitor, no gas. Unit needs new control {W11126814}, ignitor {W11176454}; ordrng 1 W11126814 (CONTROL) and 1 W11176454 (IGNITOR)"
Chris H.
KITCHEN WHIRLPOOL WFG320M0BB2 "CH - dispatch sent on wrong appliance, resent as job# 761844"
Chris H.
RANGE WHIRLPOOL WFG320M0BB2 "CH - unit has stored f2 error. Verified bake button intermittently unresponsive. Got unit to go into bake - weak glow from ignitor, no gas. Unit needs new control {W11126814}, ignitor {W11176454}; ordrng 1 W11126814 (CONTROL) and 1 W11176454 (IGNITOR)"
Chris H.
KITCHEN WHIRLPOOL WFG320M0BB2 "CH - dispatch sent on wrong appliance, resent as job# 761844"
Chris H.
ICEMAKER WHIRLPOOL WRX735SDBM00 "CH - unit is making undersized cubes - found ice chute gasket on inside of door had come loose, allowing warmer air into ice maker compartment. Reinstalled gasket - tests good. Diagnostic check of im is good. No other functional issues found at this time"
Tyler S.
RANGE KITCHENAID KSGB900ESS2 "Unit works just has no display, touch pad responds. Checked connections and tried rebooting with no success. Ordering display and control. ; ordrng 1 W11100100 (CONTROL) and 1 W11128223 (DISPLAY)"
Chris H.
DRYER WHIRLPOOL WED75HEFW0 "CH - installed new heating element and thermal cutoff - tests good, unit is heating normally"
Chris H.
LAUNDRY MAYTAG MVWX655DW1 "CH - installed new control, calibrated unit, unit ests good"
Chris H.
DRYER WHIRLPOOL WED75HEFW0 "CH - installed new control. While disassembling unit to install thermal cutoff, found heating element coil snapped. Unit needs new element {WP8544771}; ordrng 1 WP8544771 (ELEMENT)"
Chris H.
LAUNDRY MAYTAG MVWX655DW1 CH - customer found unit stuck in fill/wash led illuminated with lid unlocked. Customer unplugged unit - plugged it in upon arrival and unit resumed fill beyond normal water level for an empty basket. Canceled out and drained unit. No error codes found. Pressure hose tests good. Lid lock tests good. Ran through diagnostics - no faults. Problem is intermittent and reoccurring. Unit needs new control {W11116592}; ordrng 1 W11116592 (CONTROL)
Chris H.
M/W OTR IKEA IMH205DS0 "CH - unit need new magnetron {W10844213}, mag fuse {W10491433}, capacitor {8206562}, diode {W10492278}, 2man and extra time on return; ordrng 1 8206562 (CAPACITOR) and 1 W10491433 (FUSE) and 1 W10492278 (DIODE) and 1 W10844213 (MAGNETRON)"
Chris H.
M/W OTR MAYTAG MMV4205DH1 "CH - installed updated interlock assembly, control and panel - tests good"
Chris H.
WASHER WHIRLPOOL WTW4800BQ1 "CH - customer states that two other companies have been out to make repairs. Unit is not agitating correctly. Ran unit through diagnostics - no error codes but very little movement during agitation. Found agitator assembly slipping when moved by hand. Under unit found inside of splutch beginning to shred. Unit needs new screw {W10772621}, agitator {WP3951744}, cam {W10721967}; ordrng 1 W10721967 (CAM) and 1 W10772621 (SCREW) and 1 WP3951744 (AGITATOR)"
Chris H.
OVEN WHIRLPOOL WFG320M0BW2 CH - installed new control and ignitor - tests good
Chris H.
DRYER WHIRLPOOL MDG8600AWQ CH - unit is igniting and heating normally. Temps setting on 4way options switch is stuck in extra low temp. Unit needs new switch {33002415}; ordrng 1 33002415 (SWITCH)
Chris H.
M/W OTR MAYTAG MMV4205DH1 "CH - customer states that lights come on by itself intermittently and/or flickers. Put unit into diagnostics - no error codes. No response from several buttons in test mode. Also, customer described intermittent door switch error. Unit needs new control {WPW10686543}, panel {W10672719}, interlock {W11244490}; ordrng 1 W10672719 (PANEL) and 1 W11244490 (INTERLOCK) and 1 WPW10686543 (CONTROL)"
Chris H.
M/W OTR MAYTAG MMV4205DH1 "CH - customer states that lights come on by itself intermittently and/or flickers. Put unit into diagnostics - no error codes. No response from several buttons in test mode. Also, customer described intermittent door switch error. Unit needs new control {WPW10686543}, panel {W10672719}, interlock {W11244490}; ordrng 1 W10672719 (PANEL) and 1 W11244490 (INTERLOCK) and 1 WPW10686543 (CONTROL)"
Chris H.
REFRIGERATOR WHIRLPOOL WRB322DMBM00 CH - installed parts. Cleared ice from evap. Tightened clasp on bi-metal. Temps set to recommended - advised customer to allow 24-48 hours for temperatures to normalize.
Chris H.
DISHWASHER MAYTAG MDB8979SFZ2 "CH - unit has hard edge on front of console. Console is overhanging outer door skin by aprox 1mm. No visible damage or deformity to door skin or console. Per dispatch notes, called techline to report - sr# 7723783984. Unit needs new panel {W11229101}, control panel {W10897043}; ordrng 1 W10897043 (CONTROL PANEL) and 1 W11229101 (PANEL)"
Chris H.
COOKTOP KITCHENAID KSGB900ESS1 CH - verified unit has stuck key error f2e1. Fault persists after reset and power cycling. Unit needs new console {W10913685}; ordrng 1 W10913685 (CONSOLE)
Chris H.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 CH - unit is not registering doors closing. Door switches test good. Unit needs new control {W10849460}; ordrng 1 W10849460 (CONTROL)
Chris H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 CH - installed new control. Set temps to recomm nded. Tests good. Advised customer to allow 24-48 hours for temps to normalize
Chris H.
KITCHEN WHIRLPOOL WFG320M0BB2 CH - installed new brackets and reinstalled existing glass - tests good. Replacement glass not needed
Chris H.
WASHER MAYTAG MVWB300WQ1 "CH - verified stored f51 error. Unit has failed bearings. Also, damaged tub ring. Needs new tub/shaft assembly {W10193886}, tub ring {W10260488}, 2man and extra time on return; ordrng 1 2MAN and 1 W10193886 (TUB) and 1 W10260488 (TUB RING)"
Chris H.
WASHER MAYTAG MVWB835DW2 "CH - found unit with stored f0e5 error. Put unit into diagnostics - unit has high pitched grinding noise coming from gearcase. Unit needs new gearcase {W10811956}, extra time on return; ordrng 1 W10811956 (GEARCASE)"