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Local Reviews
for Pennington, NJ
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Nicolina - Pennington, NJ
Very satisfied
Not happy
Judith - Pennington, NJ
Trevor was okay. He blamed the problem on the water pressure and told me to call a plumber. The icemaker has an arm that comes down to check the level of the ice. If it's not up to level it should make more ice regardless of the water pressure. If the issue were the water pressure then why did it function properly for the first five months. This design is faulty. There has been one problem after another since the frig was five months old.
Great service. Completed quickly and was on time.
Jeff - Pennington, NJ
Arrived as committed and completed service quickly. Was polite, willing to address questions and thoroughly explain work.
So far fabulous!!!!
Judith - Pennington, NJ
My icemaker has been repaired 3-4 times now since it was new. Each time issues continued. Brian came, he heard my issues and the issue is gone. Dare I be at least hopeful that this is finally fixed. Thank you Brian!!!!
Trevor B.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 TB- Installed new ff door. Tests good. Advised customer that unit must be leveled.
Trevor B.
COMPACTOR KITCHENAID KUCS03FTPA2 TB- Installed new drive gear kit. Ram is now moving however motor does not stop at correct position due to failed power switch. Additional parts needed. Documented previous floor damage. Customer states that office has not gotten back to him regarding floor scratches. Customer not being charged additional parts and labor. Needs power switch and actuator pedal.; ordrng 1 WPW10242556 (SWITCH) and 1 WPW10451270 (ACTUATOR )
Trevor B.
REFRIGERATOR KITCHENAID KRMF706ESS01 TB- Installed new ff evap fan assy and freezer LED module. Tests good. Paid balance $207.18 by cc ref# 332723596.
Trevor B.
WASHER WHIRLPOOL WFW9290FBD0 TB- Contacted customer by phone. States that unit had F1 E1 error after recent power outage. Advised customer to unplug unit and replug to reset control and run cycle. Customer did and unit is working normally after resetting power. Service call not needed. Customer will call back for service if unit exhibits any further issues.
Trevor B.
N/A N/A ED2FHEXVS01 TB- Condensation pan is cracked. Replacement part needed.; ordrng 1 WPW10614158 (TRAY)
Trevor B.
OVEN JENAIR JDS9865BDP23 TB- Oven temperature tests were normal. No functional issues found at time service call. Advised customer to use oven temperature offset to account for longer cooking times. Both bake and broil elements are fully functional. Unit is working as designed. Customer paid service charge $125.76 by check# 365.
Robert D.
REFRIG/FREEZER WHIRLPOOL WRS571CIHB00 Asst TB. See TB notes.
Trevor B.
DRYER WHIRLPOOL WGD4850HW0 TB- Installed new PTS. Tests good.
Trevor B.
DRYER WHIRLPOOL WGD4850HW0 TB- Unit has failed PTS relay. Needs replay PTS assy. Customer states she has extended service plan through Asurion. Advised customer that new dispatch with extended warranty info will need to be sent over to office before parts can be ordered.; snapped 1 QuickPics
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRS571CIHB00 TB- Wiring at bottom of freezer door is broken not allowing power to IM fill tube heater. Needs replacement door and ice maker. 2 man return needed.; ordrng 1 LW11089021 (FREEZER DOOR) and 1 W10873791 (ICE MAKER)
Trevor B.
DRYER MAYTAG MEDC465HW0 TB- Unit not getting L2 voltage down to heating element. Found burnt terminal and wiring. Needs replacement terminal block and timer.; ordrng 1 279320 (TERMINAL KIT) and 1 WPW10185992 (TIMER)
Brian H.
REFRIG/FREEZER WHIRLPOOL WRS315SNHW01 Replaced parts. Working as designed.
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRS315SNHW01 TB- Installed new freezer door. Tests good.
Trevor B.
DISHWASHER MAYTAG MDB8989SHW0 "TB- Installed new control, dispenser, and sump assy. Tests good."
Trevor B.
DISHWASHER KITCHENAID KDTM404EWH1 "TB- Found large amounts of debris buildup in spray arms, sump seal, and sump filter area. Disassembled all components and cleaned. Tested unit operation and verified fill wash and drain functions. All tests normal. Verified check valve in drain hose is sealing properly. No functional issues with unit operation found at this time. Advised customer as per use and care guide to run sink hot water prior to starting dishwasher and to run a monthly cleaning cycle to prevent excess debris from building up in interior of unit. Paid total trip charge / labor $211.06 by cc ref# 1991796713."
Trevor B.
DISHWASHER WHIRLPOOL WDT720PADM2 TB- Installed new heating element. Tests good.
Trevor B.
72' BM JENN-AIR JFC2290VTB0 TB- Unit has failed compressor. Left customer estimate for replacement parts and labor. Paid service charge $126.21 by cc ref# 1989135558.
Robert D.
REFRIGERATOR JENN-AIR JFFCC72EFP02 Clogged fill tube. Verified heater operation via diag. Adjusted temps and removed blockage. Advised cust to allow 12 hours for a full harvest. No further issue.
Trevor B.
DRYER WHIRLPOOL WED94HEXW1 TB- Installed new idler assembly. Tests good. Paid balance $119.06 by cc ref# 1981696919.
Trevor B.
DRYER WHIRLPOOL WED94HEXW1 TB- Unit needs replacement idler assembly. Paid $119.07 by cc ref# 1978243615. Owes &119.06 on return.; ordrng 1 W10837240 (IDLER ASSEMBLY )
Trevor B.
DISHWASHER MAYTAG MDB8989SHW0 TB- Unit has two issues. Check valve on inner sump filter is broken. Needs replacement sump assy. Also rinse aid is not being dispensed due to failed replay on control. Needs control and dispenser.; ordrng 1 W10861000 (DISPENSER ) and 1 W11225084 (CONTROL) and 1 WPW10591570 (SUMP)
Trevor B.
KITCHEN WHIRLPOOL KDTM404ESS3 "TB- Removed excess insulation from left side door hinge area. Tests good, no other issues found at this time."
Trevor B.
FREEZER WHIRLPOOL WRS342FIAM02 TB- Replaced freezer and refrigerator LED modules. Tests good.
Trevor B.
COOKTOP JENN-AIR JGC7636BP00 TB- Unit needs replacement right rear ignitor. Customer Paid in full $267.62 by check# 1094.; ordrng 1 W10571930 (CLIP) and 1 W10623868 (IGNITOR RR)
Trevor B.
OVEN JENN-AIR JJW2830WS02 TB- Unit needs sliding rack kit. Repair covered by rework #R251BD.; ordrng 1 W10811020 (RACK KIT)
Trevor B.
VENTHOODS JENN-AIR JXD7036YS3 TB- Push button broken. Customer states that unit never fully raised or lowered on its own. Unable to test unit operation due to no power at broken switch. Ordering replacement parts to correct issues.; ordrng 1 W10833182 (SWITCH ASSY) and 1 W11098806 (SWITCH) and 1 W11230930 (PUSH BUTTON SWITCH) and 1 WPW10398274 (PLENUM MOTOR) and 1 WPW10398341 (SWITCH)
Trevor B.
RANGE WHIRLPOOL WOS97ES0ES00 TB- Installed new thermal fuse. Tests good. Paid balance $113.45 by cc ref# 1940589631.
Trevor B.
WASHER WHIRLPOOL WFW9290FBD0 TB- Unit not reaching full speed spin. Symptoms match those set out in service pointer # W10913408. Also unit had stored F1 E1 (main control fault) error code. Needs replacement ACU assy. 2 man on return.; ordrng 1 W11201294 (ACU)
Trevor B.
WASHER MAYTAG MVWB765FW3 TB- Installed new user interface assy. Tests good.
Trevor B.
RANGE WHIRLPOOL WOS97ES0ES00 TB- Unit needs replacement thermal fuse. Paid $113.46 by cc ref# 1929451248. Owes $113.45 on return.; ordrng 1 WPW10545255 (THERMAL FUSE)
Brian H.
MICROWAVE WHIRLPOOL WML55011HS2 "Diagnosed faulty magnetron w11115131,and nut W11122643. Order parts. Foam block on return.; ordrng 1 W11122643 (NUT) and 1 w11115131 (MAGNETRON )"
Frank C.
REFRIGERATOR KITCHENAID KBSD602ESS01 Replaced led from truck stock; used 1 W10908166 (LED LIGHT) from stock
Trevor B.
WASHER MAYTAG MVWB765FW3 TB- Unit has defective UI. Needs replacement control panel.; ordrng 1 W11135391 (UI ASSY)
Trevor B.
MICROWAVE JENN-AIR JMW2427DS02 TB- Installed new user interface assy. Tests good.
Trevor B.
RANGE JENN-AIR JES1450FS1 TB- Advised customer over phone that cosmetic issues on unit are no longer covered. Explained service charges for coming out for cosmetic issue. Customer declines service. Call not run.
Trevor B.
REFRIG/FREEZER KITCHENAID KFIS29PBMS00 TB- Installed new ff evaporator and compressor. Tests good. Paid balance $404.97 by cc ref# 183906511.
Trevor B.
DISHWASHER MAYTAG MDB8959SFZ4 TB- Found leaking from from underneath float housing. Cleared debris buildup from float switch housing seal. Re-secured housing and seal. Re-tested. No further leaking found at this time.
Trevor B.
DISHWASHER WHIRLPOOL WDF520PADM7 TB- Found float stuck in up position. Corrected issue and tested. Tests good.
Trevor B.
REFRIG/FREEZER KITCHENAID KFIS29PBMS00 TB- Unit has failed ff evap evaporator. Needs updated evaporator and compressor replacement. Parts covered by manufacturer. Customer owes labor total $809.95. Paid $404.98 by cc ref# 1883441399. Owes $404.97 on return. ; ordrng 1 W10276644 (COMPRESSOR ) and 1 W10917531 (EVAPORATOR )
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRS571CIHB00 "TB- Ice production is very slow. Both ice maker and water valves were just replaced. Customer states that it takes several days to fill ice bin and ice cubes are frequently stuck together. No issues with cooling temperatures found. Tested continuity on ice maker and lower door wiring harness. Tests good. Found with brand new water filter installed water pressure coming through dispenser is not adequate. Found only half the ice maker mould with water in it, the other half was empty. Advised customer that incoming water pressure to unit needs to be raised to correct issue."
Trevor B.
REFRIG/FREEZER KITCHENAID KRFC604FSS01 TB- Customer states that water dispenser intermittently will not dispense water. Dispenser functionality was operating normally at time of service call. Advised customer that water may not dispense at times if incoming water pressure exceeds between 90-120 psi. Customer states that water pressure to home is very high. Customer has city supplied water. Supply line coming into refrigerator is 3/8” braided hose and is not compatible for use with WPL pressure regulator (W10786952). Advised customer that supply line will need to be changed to either pex or copper line tubing as per manufacturer to be able to install pressure regulator. Left customer with pressure regulator (W10786952) as customer is having work done on home and will have supply line changed presently. Instructed customer on how to properly install regulator and advised that if issue persists after regulator has been properly installed to contact plumber to verify that incoming water p
Trevor B.
MICROWAVE O.T.R. JENN AIR JMW3430WP02 TB- Replaced oven and microwave appliance managers. Tests good. Balance $308.09 paid by cc ref# 1879077249.
Trevor B.
RANGE - GAS JENN-AIR JDS8860BDP16 TB- No functional issues found at this time. Customer paid service fee $122.57 by cc ref# 1868580535.
Brian H.
REFRIG/FREEZER WHIRLPOOL WRS571CIHB00 Replaced parts. Working ok.
Trevor B.
MICROWAVE O.T.R. JENN AIR JMW3430WP02 TB- Unit has failed microwave appliance manager. Also has stored F1 E1 (main control error) for oven appliance manager. Needs both controls replaced. Parts covered by extended warranty. Customer owes service fee and labor total $308.09 on return. 2 man return needed.; ordrng 1 WPW10292566 (APPLIANCE MANAGER ) and 1 WPW10350780 (MICROWAVE APPLIANCE MANAGER )