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Local Reviews
for Plumsted Township, NJ
Powered by Fluid LOCALgreat technician, courteous, informative, neat,
Ronald - Plumsted Township, NJ
Took two weeks to get the maytag washer repaired. Electric pump needed replacing. Long time to wait for parts. I could have ordered the part and received it in two days with free shipping. Part cost triple, I know because I've replaced it 2x before because of a penny getting stuck and the impeller cracking the housing. I just wasn't satisfied with the length of time it took to get the part. Even a week would have been okay.
Response from Dan Marc Appliance:
We're sorry to hear of your dissatisfaction. In reading though the tech and office notes, the part was ordered and received the following day, and a phone call was made to your contact number. We did not hear back until the following Friday, 7 days after we left the voicemail. We proceeded to put you on the schedule on the Monday, right after we spoke. As for the part $$$, we use the largest parts distributor in the nation and their pricing, which was what we charged you, and did not charge shipping either. There are after market parts available, on the internet, that are cheaper, but will not and can not use them. Thank you for your business and our goal is to make sure every customer's experience is 5 Star
New frig door
Joe - Plumsted Township, NJ
Both techs did a great gob
Trevor B.
REFRIG/FREEZER WHIRLPOOL MZF34X20DW03 TB- Unit not defrosting during normal operation. Verified heater circuit functional in diagnostic mode. Needs replacement control and evaporator thermistor.; ordrng 1 W11253258 (CONTROL ) and 1 WPW10383615 (THERMISTOR )
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRT311FZDW00 TB- Found leaked dye from evaporator (aluminum to copper factory connection). Needs replacement evaporator.; ordrng 1 W10836706 (EVAPORATOR )
Robert D.
WASHER MAYTAG MTW6600TQ0 Replaced pump. Checked operations and everything test ok. Unit is draining as intended. No further issue.
Brian H.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Replaced door. Working as designed.
Robert D.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Replaced door. Checked operations and everything test ok. No further issue.
Trevor B.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 TB- Ice maker and water dispenser non-functional due to insufficient water pressure coming into unit. Disconnected water supply line to refrigerator and found only a trickle of water coming through line. Advised customer to contact plumber to have issue resolved. Unit itself has no issues at this time.
Trevor B.
DISHWASHER MAYTAG MDB8989SHZ0 TB- Installed new outer door panel. Tests good.
Robert D.
WASHER MAYTAG MTW6600TQ0 Unit has faulty impeller at drain. Removed water and found no blockage. Ordering pump. Cust paid in full. ; ordrng 1 W10536347 (DRAIN PUMP)
Trevor B.
COOKTOP KITCHENAID KGCD807XBL02 "TB- Unit has multiple issues. Glass cooktop cracked. Front right burner ignitor not sparking correctly. All burner head mounting screws are rusted and seized to orifice holders. Downdraft fan switch knob keeps breaking. Unit needs replacement burner heads, orifice holders, fan switch, grommet and knob, cooktop glass, cooktop glass seal, and mounting screws. Burner heads, orifice holders, cooktop glass and seal covered by extended parts warranty. Customer responsible for cost of replacement fan switch, grommet and knob and total labor to replace parts. Gave customer estimate for repair. Asked customer how she would be paying for service charge ($125.76) and customer said that she is not paying for anything. Customer was advised prior to service call of c.o.d charges and was told by technician upon arrival that there would be a minimum charge of $117.95 + tax. At the end of service call when estimate was put together, customer refused to pay for service.
Robert D.
REFRIGERATOR WHIRLPOOL WRS571CIDM02 Broken wires at lower harness. New FR door is needed. Ordering SS FR door. 2 men on return. ; ordrng 1 LW10691266 (SS FR DOOR )
Marc C.
DRYER MAYTAG MEDB765FW0 Installed rollers shafts belt and idler tested unit ok advized. Customer to replace vent behind dryer also it’s kinked
Marc C.
DRYER MAYTAG MEDB765FW0 Roller shafts worn on back bulk head belt frayed also; ordrng 1 4392067 (dryer repair kit) and 1 W10837240 (bracket) and 2 WPW10359272 (shaft)s
Marc C.
OVEN WHIRLPOOL WFE525S0HZ1 Tested unit bake 350° oven temperature OK customers Bi metal thermometerBuy metal thermometer which is initially off 100° when it hits first pre-heat cycle Advise customer not advise customer Advise customer to use by metal thermometer as a reference even though after 30 minutes thermometer read proper temperature unit working as designed
Trevor B.
MICROWAVE O.T.R. WHIRLPOOL WMH31017HZ3 TB- No functional issues found at this time.
Trevor B.
DRYER WHIRLPOOL WGD6620HC0 TB- Installed new inlet and exhaust thermistors. Tests good.
Trevor B.
OVEN MAYTAG MER8700DS1 TB- Customer states that convection fan doesn’t work and unit is not reaching correct temperature. Set unit to convect bake 350*F. Convection fan came on immediately and temperature was within normal range after preheating. No functional issues found at this time.
Robert D.
OVEN WHIRLPOOL WOD93EC0AS04 Unit has faulty control. Element is fine. Control will intermittently send 240 to upper broil element and is only sending 120 to bake element. Control is still under warr. Ordering control. Oven cart needed on return. Collect labor on return. ; ordrng 1 W10841979 (CONTROL )
Trevor B.
DRYER WHIRLPOOL WGD6620HC0 "TB- Verified F3 E3 error. Verified no blockages to exhaust airflow. As per service pointer W11395626, inlet thermistor should be replaced. Ordering part.; ordrng 1 W11396709 (THERMISTOR ) and 1 WP8577274 (THERMISTOR EXHAUST)"
Trevor B.
WASHER MAYTAG MVWB835DW4 TB- No functional issues found at this time.
Robert D.
MICROWAVE JENN-AIR JMW2430DP00 Replaced panel. Checked operations and everything test ok. No further issue.
Robert D.
RANGE WHIRLPOOL KFGG500ESS2 Center burner igniter is broken. Ordering center burner assm. ; ordrng 1 WPW10515454 (CENTER BURNER ASSM)
Robert D.
WASHER WHIRLPOOL WTW5000DW2 Latch i ordered was faulty. Latch was stuck closed. Used latch from truck stock. No further issue. ; used 1 W10838613 (LATCH) from stock
Robert D.
OVEN WHIRLPOOL WOD93EC0AS04 Ordering element. Oven cart and 2 man needed on return. Cust owes $174.87 on return. ; ordrng 1 WPW10546517 (BAKE ELEMENT )
Robert D.
DISHWASHER MAYTAG MDB4949SDE0 Unit is not getting powered properly. Only getting 120v from L1 to ground. No power L1 to neutral. Cust will contact electrician.
Robert D.
WASHER WHIRLPOOL WTW5000DW2 Unit has faulty door latch. I do not have this on my truck. Ordering latch. Cust paid in full. ; ordrng 1 W11307244 (LATCH)
Trevor B.
FREEZER WHIRLPOOL WRT311FZDW00 TB- Unit has low refrigerant charge. Needs dye drier installed.; ordrng 1 WPW10143759 (DYE DRIER)
Trevor B.
DRYER AMANA NED4655EW1 TB- Adjusted door strike. Tests good.
Trevor B.
OVEN WHIRLPOOL MER5775RAW TB- Installed new bake element. Tests good.
Trevor B.
RANGE WHIRLPOOL WFE550S0HZ1 TB- Unit was already replaced for same issue. Discoloration of glass cooktop after use. Previously advised customer that this was to be expected. Replacement unit has same issue. Issue is non-functional. No further service needed.
Trevor B.
LAUNDRY WHIRLPOOL WTW6400SW2 TB- Unit has intermittent F1 (pressure sensor failure) error. Issue not present at time of service call. Performed diagnostic tests and verified all unit operations working as designed. Gave customer estimate for replacement part and labor. Paid service charge $122.57 by check #1417.
Trevor B.
WASHER MAYTAG MVWB765FW0 TB- Unit has intermittent issue where unit shuts off before cycle has ended. No error codes present. Tested spin cycle and found no issues. Needs replacement control and UI. Rescheduled 3/27.; ordrng 1 W10919546 (UI ) and 1 W10920541 (CONTROL )
Matt S.
LAUNDRY WHIRLPOOL MVWB765FW2 Ordering a new control and console. Will not go to all cycles. W11135391 W11195970; ordrng 1 W11135391 (CONSOLE) and 1 W11195970 (CONTROL)
Trevor B.
DRYER WHIRLPOOL TGDS840JQ0 TB- Unit needs replacement timer and thml fuse. Paid in full. Ref# 1412122435.; ordrng 1 WP3392519 (THERMAL FUSE) and 1 WP8299765 (TIMER)
Trevor B.
RANGE WHIRLPOOL WFG550S0HZ0 TB- Unit needs replacement cooktop. Unit under cosmetic warranty. ; ordrng 1 W11032119 (COOKTOP)