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for Point Pleasant, NJ
Joseph - Point Pleasant, NJ
Very good. Professional
Anna - Point Pleasant, NJ
Tyler identified the issue quickly, ordered the part and returned promptly to replace it. He cleaned up after and was pleasant to work with. We have an extended warranty so in fact we’ve paid.
Mary - Point Pleasant, NJ
Never want them in my home again
Serviceman was very helpful
Rosemary - Point Pleasant, NJ
Although the appliance didn’t last as long as it should have, I was very satisfied with our serviceman Tyler
Kathy - Point Pleasant, NJ
Mr - Point Pleasant, NJ
Excellent 5 star rating
very professional service
Nancy - Point Pleasant, NJ
Great service and good knowledge
Theodore - Point Pleasant, NJ
Tyler assessed the problem and was able to fix it in one visit
Arrived on time , great service
James - Point Pleasant, NJ
Very knowledgeable and answered all my questions
Very helpful..on time and knowledgeable about the product...THX
Arthur - Point Pleasant, NJ
great service and the gentleman who fixed the fridge was great
Thomas - Point Pleasant, NJ
Gerry - Point Pleasant, NJ
2nd time Tyler visited our house on two different issues (Refrigerator and Oven). He's a bit quiet but once engaged in conversation it is obvious he is very knowledgeable and professional. He worked neatly and quickly and helped us through issues with our House and Appliance Insurance. Would be fine to have him visit again (though it's not the kind of need you look forward to !)
Not very impressed
Jeff - Point Pleasant, NJ
Whirlpool refrigerator, less than a month old. Fast Flow component impeller began making a loud sound suddenly. Sound would increase and decrease at times. His explanation was that he has replaced this component about 50 times and replacing it would be of no remedy as the component was poorly engineered. Less than 10 minutes he was gone!
Service rendered - GREAT SERVICE
Lesley - Point Pleasant, NJ
The service man was extremely knowledgeable about the whirlpool front loader washer & dryer which I have. He informed me of the machines & how I could best maintain them He showed me how I could wash & dry the clothes on the various settings
Great service, went above & beyond
Claire - Point Pleasant, NJ
Tyler was very knowledgeable with regard to my dishwasher. Diagnosis was quick, he was courteous and arrived exactly when you said he would. I took advantage of his expertise when I had a question regarding my cooktop on my stove. He figured out the problem immediately and fixed that as well! Needless to say, I'm very impressed with both him and your company.
still under warranty
Lesley - Point Pleasant, NJ
The serviceman answered all my questions I had about the washer/dryer & the washer drawer was defective & a new one was ordered & installed within a short period of time
service on new whirlpool washert under new warranty
Lesley - Point Pleasant, NJ
John - Point Pleasant, NJ
Professional, Great Service, & Tyler was super nice & answered any questions. Very pleased overall. Thanks
Claudia - Point Pleasant, NJ
Tyler was wonderful - efficient & pleasant. He was able to diagnose the problem and repair my dishwasher. He returned when he promised he would. I was very pleased with Tyler's professional behavior.
DRYER AMANA NGD4655EW2 "Installed new burner assembly. Used gas detector to check for leaks. Double and triple checked all connections, no leak and no gas smell. Tested dryer operation working. Shut gas to dryer off, advised customer almost positive unit is fixed but to have gas company come and double check and give it the ok. Once gas company clears it they can continue normal use."
WASHER WHIRLPOOL WTW5000DW1 "Installed all parts, calibrated and tested unit. Working properly."
WASHER MAYTAG MVWC465HW2 "F0E4 high temperature during rinse cycle. Customer says clothes not spinning out. Found cold and hot hoses reversed, corrected. Unit should work properly now. Calibrated machine, passed diagnostic test."
WASHER WHIRLPOOL WFW5620HW0 Tested unit found unit hooked up to GFI i unpluged unit to reset control tested unit on normal wash cycle unit ok advise customer that washer and dryer should not be hooked up to a GFI outlet
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer says loud noise coming from machine, ran diagnostics. Unable to replicate it. Suspect it is the icemaker harvesting with no water. Customer has no water hooked up to fridge and icemaker was on. Raised icemaker arm to turn it off. No further issues."
WASHER MAYTAG MVWX655DW1 "Found f8e1 long fill error. Both valves working and good water flow. Checked for pressure dome port flash. Found customer had excess drain hose length going to far down into standpipe which can cause siphoning. Cut off excess of drain hose and made sure its not to far into standpipe. Calibrated machine, advised to run affresh tablet through before next cycle they do."
RANGE KITCHEN AID KFGG500ESS2 Installed oven bottom.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Unit has the tiniest of leaks where reservoir tubing inserts into filter housing. Tried messing with but it still drips when dispensing water. Ordering new filter housing.; ordrng 1 2300868 (CONNECTOR) and 1 W11194438 (HOUSING)
DISHWASHER MAYTAG MDB4949SHZ0 Utensil jammed under float causing dishwasher not to fill. Customer removed the utensil and pretty much fixed it herself before I arrived. Cleared a 6-1 no fill code stored. Unit working.
FREEZER WHIRLPOOL WRF560SMYM05 Installed water valve tested water fill ok
REFRIGERATGOR WHILRPOOL WRT111SFDM04 No sounds at time of service. Sr 7726726074Wlp Techline states they will not do anything till a tech hears noise at the time of service
WASHER MAYTAG MVWC425BW0 "Unit has very loud bearings, needs a new gearcase. Trip, part, labor comes out to almost $600.00. Customer declines. Paid trip $126.21 by CC"
OVEN WHIRLPOOL WFG550S0HZ1 "Installed door hinges, tests good."
RANGE KITCHEN AID KFGG500ESS2 All thats wrong is bottom of oven paint is peeling. Documented with safety sr#7726764254.; ordrng 1 WPW10211368 (BOTTM-OVEN)
FREEZER WHIRLPOOL WRF560SMYM05 Installed icemaker and advised to allow time for ice production.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Water in tub and control panel unresponsive. Found no voltage reaching control. Took off wiring at junction box and retightened and secured. Power came back to unit. Ran all checks, working as designed."
DISHWASHER KITCHEN AID KUDE70FXSS5 Installed new drain pump. Tests good.
FREEZER WHIRLPOOL WRF560SMYM05 "Icemakers not calling for fill. Checked fill tube, clear. Needs new icemaker.; ordrng 1 4317943 (ICEMAKER)"
WASHER WHIRLPOOL WTW8500BW0 "Couldn’t even turn basket by hand. Bearings and drive shaft are locked up. Needs new outer tub, basket, with shaft and bearings for 2 techs on return. Two job counts needed.; ordrng 1 W10381078 (TUB-OUTER) and 1 W10549509 (BASKET)"
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Unit running quiet at time of service. Customer says unit grinds loudly at times and keeps her up at night. Called techline who suggests putting mastic pads on parts of tubing and compressor. Customer declines this. Home Depot is unwilling to help customer. Customer is considering taking a loss on unit and buying a different fridge. SR#7726726074 If customer calls back we will need to return with 6 mastic pads.
DISHWASHER KITCHENAID KDTM384ESS "Installed sump, tests good."
DRYER MAYTAG MGD8200FW1 "Intermittent noise complaint. Rollers, belt, pulley all in good shape. Pulled lots of lint out of lint screen housing. No broken parts. Unit works fine."
REFRIGERATOR WHIRLPOOL WRT519SZDM01 "Found no issues with door seal at this time, collected $122.57 by card."
WASHER WHIRLPOOL WTW8800YC1 "Declined service charge, no service performed."
DISHWASHER KITCHEN AID KUDE70FXSS5 "Not drying and not washing good per customer. Found wash motor really loud and a 10-3 drying fan error code stored. Ordering control, vent, and sump.; ordrng 1 W10866118 (CNTRL-ELEC) and 1 WPW10455261 (PUMP&MOTOR) and 1 WPW10469574 (VENT)"
DRYER WHIRLPOOL WGD8000DW4 "Installed duct, tests good."
DISHWASHER WHIRLPOOL WDT780SAEM2 Unit needs left rack adjuster for upper rack and track stop.; ordrng 1 W10712395 (ADJUSTER) and 1 WPW10508950 (STOP)
M/W OTR WHIRLPOOL WMH53520CS0 "Faulty door switches and control isn’t automatically turning on vent fan from heat from cooktop. Customer doesn’t care about vent fan issue. Installed service kit for new interlocks from truck, tests good. Collected $239.85 by chk.; used 1 W11244490 (INTERLOCK) from stock"
WASHER MAYTAG MVWB765FW1 Bolt for agitator does not come off even with a lug nut impact gun. Customer is complaining from noises coming from within unit when it agitates. Squeaking/grinding. Without that bolt coming off unit needs a complete rehaul with 2 men and extra time.; ordrng 1 W10512161 (TUB-OUTER) and 1 W10752187 (SCREW) and 1 W10811956 (GEARCASE) and 1 W10811957 (BASKET) and 1 W10909670 (NUT-SPANER) and 1 W11161960 (AGITATOR) and 1 WP90767 (SCREW) and 1 WPW10215093 (FILTER)
LAUNDRY MAYTAG MVWB765FW3 "Installed drain pump. Calibrated tests good. Checked pressure dome for blockage per SP#W11367903, no blockage. Unit working."
LAUNDRY MAYTAG MVWB765FW3 "Drain hose was sealed in standpipe with no air gap causing long drain and siphoning. Customer corrected drain hose setup while I was in home. Drain pump ohms put of range, customer smelled electrical burning. Ordering pump. ; ordrng 1 W10876600 (PUMP-WATER)"
RANGE WHIRLPOOL WEG745H0FS0 Customer couldn’t get light bulb socket cover off to change bulb. Removed covered and advised to go buy a bulb. Showed her how to install bulb.
DRYER WHIRLPOOL WGD8000DW4 "Inlet air duct on bulkhead is turning black and chipping and leaving circular indents on clothing. Checked airflow, looks fine. Replacing air duct. SR# 7726489915.; ordrng 1 W11129538 (DUCT-AIR)"
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Found unit almost completely empty. Die drier was installed on the refrigerator over a month ago. No sign of due anywhere. Per tech assist 7726395972. Unit is deemed, unrepairable by tech line not me. Recharged unit to keep it going until new one arrives."
REFRIGERATOR KITCHENAID KRFF507ESS01 Unit unplugged at time of service plugged unit in tested fresh food section air tower going down to 14° may be an intermittent issue with main control board advise customer to plug unit in load it up with water bottles we need follow up visit in 2 to 3 days does not look like shield system issue more of a main control board problem
REFRIGERATOR WHIRLPOOL KSC23C8EYY00 "Installed new rc evaporator and dye drier. Fully charged the system, however it als needs a new compressor as the current one is inefficient. Ordering W10309988 and extra time. Tight space. ; ordrng 1 W10309988"
COOKTOP AMANA AER6303MFS2 "Three of the cooktop burners don’t work at all. Pulled unit out and found roaches crawling around behind unit. Spoke with office, no service to be done until roaches are taken care of. If we come back and roaches are still present we will have to call trade team and document. Needs infinite switches and elements on return. x2 x2"
DISHWASHER KITCHENAID KUDE40FXPA3 "Broken upper rack adjuster wheels, S23010 covers parts and labor. Installed truck stock rack adjuster kit. Tests good.; used 1 W10712394 (ADJUSTER) from stock"
FREEZER JENN-AIR JFX2897DRM02 "Sealed system issues. Found freezer with no cool and RC with very minimal cool. Checked frost patterns, Fan operations, compressor ect. Ordering drier and compressor. 3 count on retur.; ordrng 1 8201675 (COMPRESSOR) and 1 WPW10143759 (DRIER-UV)"
REFRIGERATOR WHIRLPOOL KSC23C8EYY00 "Unit was just purchased but is a floor model from 2016, says right on receipt from dealer. Has sealed system problems. Ordering fresh food evaporator and dye drier. 4 job count on return.; ordrng 1 WPW10143759 (DRIER-UV) and 1 WPW10643261 (EVAPORATOR)"
REFRIG/FREEZER WHIRLPOOL WRF560SEYM05 "Found drain tube completely restricted, caused ice buildup. Cleared ice from tube. Corrected issue, found other faults"
WASHER WHIRLPOOL WTW5000DW2 Needs cap and motor; ordrng 1 W11158831 (CAP) and 1 W11283592 (MOTOR)
OVEN KITCHENAID KGRK806PSS00 Installed TOD. Working. Collected remaining $93.29 by card.
DRYER WHIRLPOOL WED8800YC1 Installed pulley and rollers from dryer repair kit. Running noise free.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "CH - unit has a goods issue date of 5/20/19 - unit is iw. unit has a standing condenser and open machine compartment. unit has slight vibration from compressor when compressor is running and rc door opens or closes. There is very little inside of rc and fc, so the weight distribution of the door being opened is causing the noise. Door itself and door hinges are good. Advised customer to keep less items on door when there is very little on inside shelves or level unit to compensate. No other functional issues found at this time"