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for Point Pleasant, NJ
Great Service, Efficient, Friendly
Jacob/Sarah - Point Pleasant, NJ
Tyler came to fix my refrigerator and was very professional
Tyler is awesome!
Cathy - Point Pleasant, NJ
My range made a noise that sounded like a bomb going off. Then I smelled gas. I called for service and told Tyler my story when he got here. As luck would have it, the range didn't act up when he was here. He was patient as a saint and searched everything until he found the problem. One of the gas valves was not tightened at the factory. Tyler fixed and and I have no more bomb sounds or gas smells. Give Tyler a raise.
Joseph - Point Pleasant, NJ
Very good. Professional
Anna - Point Pleasant, NJ
Tyler identified the issue quickly, ordered the part and returned promptly to replace it. He cleaned up after and was pleasant to work with. We have an extended warranty so in fact we’ve paid.
Mary - Point Pleasant, NJ
Never want them in my home again
Serviceman was very helpful
Rosemary - Point Pleasant, NJ
Although the appliance didn’t last as long as it should have, I was very satisfied with our serviceman Tyler
Kathy - Point Pleasant, NJ
Mr - Point Pleasant, NJ
Excellent 5 star rating
very professional service
Nancy - Point Pleasant, NJ
Great service and good knowledge
Theodore - Point Pleasant, NJ
Tyler assessed the problem and was able to fix it in one visit
Arrived on time , great service
James - Point Pleasant, NJ
Very knowledgeable and answered all my questions
Very helpful..on time and knowledgeable about the product...THX
Arthur - Point Pleasant, NJ
great service and the gentleman who fixed the fridge was great
Thomas - Point Pleasant, NJ
Gerry - Point Pleasant, NJ
2nd time Tyler visited our house on two different issues (Refrigerator and Oven). He's a bit quiet but once engaged in conversation it is obvious he is very knowledgeable and professional. He worked neatly and quickly and helped us through issues with our House and Appliance Insurance. Would be fine to have him visit again (though it's not the kind of need you look forward to !)
Not very impressed
Jeff - Point Pleasant, NJ
Whirlpool refrigerator, less than a month old. Fast Flow component impeller began making a loud sound suddenly. Sound would increase and decrease at times. His explanation was that he has replaced this component about 50 times and replacing it would be of no remedy as the component was poorly engineered. Less than 10 minutes he was gone!
Service rendered - GREAT SERVICE
Lesley - Point Pleasant, NJ
The service man was extremely knowledgeable about the whirlpool front loader washer & dryer which I have. He informed me of the machines & how I could best maintain them He showed me how I could wash & dry the clothes on the various settings
Great service, went above & beyond
Claire - Point Pleasant, NJ
Tyler was very knowledgeable with regard to my dishwasher. Diagnosis was quick, he was courteous and arrived exactly when you said he would. I took advantage of his expertise when I had a question regarding my cooktop on my stove. He figured out the problem immediately and fixed that as well! Needless to say, I'm very impressed with both him and your company.
still under warranty
Lesley - Point Pleasant, NJ
The serviceman answered all my questions I had about the washer/dryer & the washer drawer was defective & a new one was ordered & installed within a short period of time
service on new whirlpool washert under new warranty
Lesley - Point Pleasant, NJ
John - Point Pleasant, NJ
Professional, Great Service, & Tyler was super nice & answered any questions. Very pleased overall. Thanks
Claudia - Point Pleasant, NJ
Tyler was wonderful - efficient & pleasant. He was able to diagnose the problem and repair my dishwasher. He returned when he promised he would. I was very pleased with Tyler's professional behavior.
REFRIG/FREEZER WHIRLPOOL WRF560SEYM04 Unit needs new icemaker.; ordrng 1 4317943 (ICEMAKER)
WASHER WHIRLPOOL WTW8540BW0 "Spoke with PS who has part, two man not required."
WASHER WHIRLPOOL WTW8540BW0 "Assisted PS, see PS notes."
DRYER WHIRLPOOL WED5000DW1 "Unit won’t start. Checked supply voltages, thermal fuse, door switch ect. Called tech-line found faulty motor. Belt is also falling apart. Needs more work then dryer is worth. CPS will have to authorize. Motor, blower wheel, repair kit order. Allow 2 job counts. SR#7727363109.; ordrng 1 279827 (MOTOR-DRVE) and 1 4392065 (NORM REPAIR) and 1 WP694089 (WHEEL)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Found left RC door a solid inch lower then right RC door. Added a couple washers under left door and leveled unit with feet. Now checks good, no further issues."
RANGE WHIRLPOOL KSGG700ESS1 "Found connection from left front burner valve to left front tubing hand tight. Gas leaking out when customer would use that burner and it caused a big bang while in use per cust. Tightened connection, no other issues."
RANGE KITCHENAID KSGG700ESS1 "F2 stuck key and number 3 button does not work properly. Needs new keypad. Part covered for five years. Quoted $211.06, paid s-call $125.76 and owes $85.30 on return.; ordrng 1 W11029431 (PANL-CNTRL)"
WASHER WHIRLPOOL WFW75HEFW0 "Water not draining out of door bellow. Found bellow drain holes clogged and bellow loose from tub. Fixed, no further issues."
WASHER MAYTAG MVWB765FW3 "Found inlet valve faulty, replaced. Ran calibration and auto test, tests good."
M/W OTR WHIRLPOOL MMV6190DH1 Gave customer a price for new door and interlock service kit. Declined as it was almost $600. Paid service fee $125.76 by cc.
REFRIGERATOR WHIRLPOOL WRX735SDHW01 "Ice bin was just stuck. Pulled ice bin out, advised on periodically dumping ice and maintaining ice bin."
REFRIGERATOR WHIRLPOOL WRT311FZDB01 "Customer was dusting unit and said she hurt her hand on door hinge door stopper on bottom of freezer door. Door stopper is a necessary part that is needed to keep door on properly. Advised customer it is made of metal and to not touch it. Customer understands. Installers damaged left leveling roller on unit, unit is tilting down left to right. We need two men to put new rollers leveling legs on unit. Fridge needs to be tilted. Documented safety concern. SR#7727151872.; ordrng 2 3400524 (5/16-18 X .750 WH 6L LRC)s and 1 HELPER and 2 W10849386 (ROLLER-CAB)s"
WASHER MAYTAG MHW8630HW1 Installed new inlet valves and dispenser. Advised to run a cycle later and load detergent in dispenser.
DRYER AMANA NGD4655EW2 "Installed new burner assembly. Used gas detector to check for leaks. Double and triple checked all connections, no leak and no gas smell. Tested dryer operation working. Shut gas to dryer off, advised customer almost positive unit is fixed but to have gas company come and double check and give it the ok. Once gas company clears it they can continue normal use."
WASHER WHIRLPOOL WTW5000DW1 "Installed all parts, calibrated and tested unit. Working properly."
WASHER MAYTAG MVWC465HW2 "F0E4 high temperature during rinse cycle. Customer says clothes not spinning out. Found cold and hot hoses reversed, corrected. Unit should work properly now. Calibrated machine, passed diagnostic test."
WASHER WHIRLPOOL WFW5620HW0 Tested unit found unit hooked up to GFI i unpluged unit to reset control tested unit on normal wash cycle unit ok advise customer that washer and dryer should not be hooked up to a GFI outlet
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Customer says loud noise coming from machine, ran diagnostics. Unable to replicate it. Suspect it is the icemaker harvesting with no water. Customer has no water hooked up to fridge and icemaker was on. Raised icemaker arm to turn it off. No further issues."
WASHER MAYTAG MVWX655DW1 "Found f8e1 long fill error. Both valves working and good water flow. Checked for pressure dome port flash. Found customer had excess drain hose length going to far down into standpipe which can cause siphoning. Cut off excess of drain hose and made sure its not to far into standpipe. Calibrated machine, advised to run affresh tablet through before next cycle they do."
RANGE KITCHEN AID KFGG500ESS2 Installed oven bottom.
REFRIGERATOR WHIRLPOOL WRF757SDHV00 Unit has the tiniest of leaks where reservoir tubing inserts into filter housing. Tried messing with but it still drips when dispensing water. Ordering new filter housing.; ordrng 1 2300868 (CONNECTOR) and 1 W11194438 (HOUSING)
DISHWASHER MAYTAG MDB4949SHZ0 Utensil jammed under float causing dishwasher not to fill. Customer removed the utensil and pretty much fixed it herself before I arrived. Cleared a 6-1 no fill code stored. Unit working.
FREEZER WHIRLPOOL WRF560SMYM05 Installed water valve tested water fill ok
REFRIGERATGOR WHILRPOOL WRT111SFDM04 No sounds at time of service. Sr 7726726074Wlp Techline states they will not do anything till a tech hears noise at the time of service
WASHER MAYTAG MVWC425BW0 "Unit has very loud bearings, needs a new gearcase. Trip, part, labor comes out to almost $600.00. Customer declines. Paid trip $126.21 by CC"
OVEN WHIRLPOOL WFG550S0HZ1 "Installed door hinges, tests good."
RANGE KITCHEN AID KFGG500ESS2 All thats wrong is bottom of oven paint is peeling. Documented with safety sr#7726764254.; ordrng 1 WPW10211368 (BOTTM-OVEN)
FREEZER WHIRLPOOL WRF560SMYM05 Installed icemaker and advised to allow time for ice production.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Water in tub and control panel unresponsive. Found no voltage reaching control. Took off wiring at junction box and retightened and secured. Power came back to unit. Ran all checks, working as designed."
DISHWASHER KITCHEN AID KUDE70FXSS5 Installed new drain pump. Tests good.
FREEZER WHIRLPOOL WRF560SMYM05 "Icemakers not calling for fill. Checked fill tube, clear. Needs new icemaker.; ordrng 1 4317943 (ICEMAKER)"
WASHER WHIRLPOOL WTW8500BW0 "Couldn’t even turn basket by hand. Bearings and drive shaft are locked up. Needs new outer tub, basket, with shaft and bearings for 2 techs on return. Two job counts needed.; ordrng 1 W10381078 (TUB-OUTER) and 1 W10549509 (BASKET)"
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Unit running quiet at time of service. Customer says unit grinds loudly at times and keeps her up at night. Called techline who suggests putting mastic pads on parts of tubing and compressor. Customer declines this. Home Depot is unwilling to help customer. Customer is considering taking a loss on unit and buying a different fridge. SR#7726726074 If customer calls back we will need to return with 6 mastic pads.
DISHWASHER KITCHENAID KDTM384ESS "Installed sump, tests good."
DRYER MAYTAG MGD8200FW1 "Intermittent noise complaint. Rollers, belt, pulley all in good shape. Pulled lots of lint out of lint screen housing. No broken parts. Unit works fine."
REFRIGERATOR WHIRLPOOL WRT519SZDM01 "Found no issues with door seal at this time, collected $122.57 by card."
WASHER WHIRLPOOL WTW8800YC1 "Declined service charge, no service performed."
DISHWASHER KITCHEN AID KUDE70FXSS5 "Not drying and not washing good per customer. Found wash motor really loud and a 10-3 drying fan error code stored. Ordering control, vent, and sump.; ordrng 1 W10866118 (CNTRL-ELEC) and 1 WPW10455261 (PUMP&MOTOR) and 1 WPW10469574 (VENT)"
DRYER WHIRLPOOL WGD8000DW4 "Installed duct, tests good."
DISHWASHER WHIRLPOOL WDT780SAEM2 Unit needs left rack adjuster for upper rack and track stop.; ordrng 1 W10712395 (ADJUSTER) and 1 WPW10508950 (STOP)
M/W OTR WHIRLPOOL WMH53520CS0 "Faulty door switches and control isn’t automatically turning on vent fan from heat from cooktop. Customer doesn’t care about vent fan issue. Installed service kit for new interlocks from truck, tests good. Collected $239.85 by chk.; used 1 W11244490 (INTERLOCK) from stock"
WASHER MAYTAG MVWB765FW1 Bolt for agitator does not come off even with a lug nut impact gun. Customer is complaining from noises coming from within unit when it agitates. Squeaking/grinding. Without that bolt coming off unit needs a complete rehaul with 2 men and extra time.; ordrng 1 W10512161 (TUB-OUTER) and 1 W10752187 (SCREW) and 1 W10811956 (GEARCASE) and 1 W10811957 (BASKET) and 1 W10909670 (NUT-SPANER) and 1 W11161960 (AGITATOR) and 1 WP90767 (SCREW) and 1 WPW10215093 (FILTER)
LAUNDRY MAYTAG MVWB765FW3 "Installed drain pump. Calibrated tests good. Checked pressure dome for blockage per SP#W11367903, no blockage. Unit working."
LAUNDRY MAYTAG MVWB765FW3 "Drain hose was sealed in standpipe with no air gap causing long drain and siphoning. Customer corrected drain hose setup while I was in home. Drain pump ohms put of range, customer smelled electrical burning. Ordering pump. ; ordrng 1 W10876600 (PUMP-WATER)"
RANGE WHIRLPOOL WEG745H0FS0 Customer couldn’t get light bulb socket cover off to change bulb. Removed covered and advised to go buy a bulb. Showed her how to install bulb.