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Local Reviews
for Princeton, NJ
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R - Princeton, NJ
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Allan - Princeton, NJ
Outstandingly helpful and expert
Donald - Princeton, NJ
Good Service
Esther - Princeton, NJ
Outstanding
Oksana - Princeton, NJ
Trevor showed knowledge of the Kitchen Aid products. He serviced our refrigerator and stove few times. Every time it was a pleasure to talk to him as he showed outstanding professionalism and great manners and attitude toward customer .
Great Customer Service
Tammy - Princeton, NJ
On time. Knowledgeable. Courteous.
Polite and efficient
Paul - Princeton, NJ
The service technician was polite and efficient.
Robert D.
WASHER MAYTAG MVWB765FW1 Rotor bolt was loose. Found no other issue. I did not here any squeaking noise after adjusting bolt and running test. Unit is working as intended.
Robert D.
WASHER MAYTAG MHW8200FW0 Incorrect address. 541 lake dr. Unit had faulty door latch. Replaced latch with part from truck stock. Ran diagnostics. No further issue. ; used 1 WPW10443885 (LATCH) from stock
Robert D.
72" BM JENN-AIR JFC2290REP00 Pre id parts not needed. Shut off arm came off from cust storing boxes in ice bin. Educated cust and secured shut off arm. Pantry lid and right hand endcap are damaged. Ordering pantry lid and right hand endcap. ; ordrng 1 WP12656822 (PANTRY LID) and 1 WPW10121977 (RH ENDCAP)
Robert D.
REFRIGERATOR JENN-AIR JFC2089BEP01 Used barkeepers friend on are. Removed stain. Educated cust. No further issue. No further cosmetic stains.
Robert D.
REFRIGERATOR KITCHENAID KFIS20XVMS8 Cust states she canceled via phone yesterday. She states unit is working fine now and no longer needs service.
Robert D.
RANGE WHIRLPOOL WFE515S0ES2 This is unit#9208. No power being sent to bake or broil elements. Unit has 240 supplied. No issue with fuse. Ordering control. ; ordrng 1 W11122543 (CONTROL)
Trevor B.
REFRIGERATOR WHIRLPOOL KRFC704FBS01 TB- Installed new user interface. Issue persists where measured fill is severely off of correct measurement. Tech filed report with Whirlpool (SR# 7724641985). As per WPL pressure regulator must be installed (part# W10786952). Advised customer that supply hose coming into unit must be changed to either 1/4” copper or pex tubing for regulator to be installed.; ordrng 1 W10786952 (REGULATOR)
Trevor B.
RANGE JENN-AIR JGRP536WP02 TB- Customer had F1 E1 (main control fault). Customer stated that after resetting power to unit fault did not return. Tested all loads in diagnostics and found no issues.
Trevor B.
REFRIG/FREEZER WHIRLPOOL ED2KHAXVB01 TB- Unit has failed compressor. Gave customer estimate for repair. Paid service charge $122.57 by cc ref #1535755279.
Trevor B.
REFRIGERATOR KITCHENAID KSSS48QDX05 TB- Installed new power switch. Tests good. Balance $121.24 paid by cc ref# 1529637045.
Trevor B.
I-ENABLED DW MAYTAG WDT970SAHZ0 "TB- Installed new tub, inner and outer door panel, door hinges, door latch, UI console, and dispenser. Tests good.; used 1 W10861000 (DISPENSER) from stock"
Trevor B.
WASHER MAYTAG MVWC565FW1 TB- Unit needs replacement capacitor. Rescheduled 4/15.; ordrng 1 W11158831 (CAPACITOR )
Trevor B.
OVEN JENN AIR JJW2830DS01 TB- Found UI configured with incorrect model #. Re-configured to correct mod. #. Unit functions test good at this time.
Trevor B.
REFRIGERATOR KITCHENAID KSSS48QDX05 TB- Main power switch is non-functional. Power to unit is not being supplied. Replacement switch needed. Rescheduled for 4/12. Owes $121.24. Paid $121.24 by cc ref# 1527259931.; ordrng 1 WP2266802 (SWITCH)
Trevor B.
DISHWASHER WHIRLPOOL JDB9600CWX90 TB- Unit needs replacement door latch and strike.; ordrng 1 W10736465 (DOOR LATCH) and 1 W10736487 (DOOR STRIKE)
Trevor B.
DISHWASHER MAYTAG MDB4949SDM2 TB- No leaking found at this time. Previous leaking due to excess suds building up in unit. Advised customer to change to a name brand detergent to reduce suds building up. No other functional issues with unit found at this time. Paid service charge $122.57 by cc ref# 1526185704.
Trevor B.
DISHWASHER WHIRLPOOL WDT970SAHB0 TB- Wash motor is non-functional. Replacement sump assembly needed. Rescheduled for 4/15.; ordrng 1 W11087376 (SUMP ASSY)
Jason T.
72" BM JENN-AIR JFC2290REM00 "Replaced defective defective right refrigerator door gasket, instructed Cistomer how to clean stainless steel doors, tested ok...; used 1 W10830046 (GASKET ) from stock"
Trevor B.
72" BM JENN-AIR JFC2290REM00 TB- Installed new freezer door. Tests good.
Trevor B.
DRYER MAYTAG MEDC200XW1 TB- No issues found with unit at this time. Paid service charge $122.57 by cc ref #1520234989.
Trevor B.
REFRIG/FREEZER WHIRLPOOL WRS325FDAM02 TB- Customer stated at door that he canceled appointment. No work performed at this time.
Trevor B.
DRYER WHIRLPOOL WED49STBW1 TB- Found dryer short-cycling heat due to restricted venting. Cleared excess lint from outside vent cap. Advised customer to have venting thoroughly cleaned to resolve issue. No functional issues with dryer found otherwise.
Trevor B.
OVEN JENN-AIR JJW2830DS01 TB- Customer is having electrical work done at this time. No electricity to home. Customer was sent replacement UI assy from WPL. Will call office to reschedule.
Trevor B.
RANGE JENN-AIR JGRP436WP01 TB- Unit needs replacement door hinges. Paid $149.25 by cc ref# 1491276261. Owes $149.25 on return. Rescheduled for 3/22.; ordrng 1 W10774098 (HINGE LEFT) and 1 W10774099 (HINGE RIGHT)
Trevor B.
DISHWASHER KITCHEN AID KDTE334DSS0 TB- Found leaking coming from deteriorated tub flange around sump gasket. Unit needs replacement tub and sump/motor assembly. $130.00 credited from upper rack glides towards cost of sump/motor ($166.82(cost of sump) - $130.00 (cost of rack glides) =$36.82 new cost of sump.) Tub covered by lifetime warranty. Additional labor $190.00. Total due on return $241.85.; ordrng 1 WPW10455261 (SUMP) and 1 WPW10681502 (TUB ASSY)
Trevor B.
N/A N/A DU1300XTVQ2 TB- Replaced door gasket. Tests good.
Robert D.
DISHWASHER KITCHEN AID KDTE334DSS0 Replaced both track assm. Unit will no longer leak during operation. No further leak. Unit working as intended.
Trevor B.
DRYER WHIRLPOOL WED72HEDW0 TB- Installed repair kit. Tests good.
Robert D.
DRYER MAYTAG MGDB855DC4 Replaced air duct assm and swapped door to opposite side. No further issue. Everything test ok.
Robert D.
REFRIGERATOR JENN-AIR JFC2089BEM01 Replaced door and handle. Everything test ok.
Robert D.
DISHWASHER MAYTAG MDB4949SDE3 Upon arrival i found standing water in tub. I hit cancel and water drained out fine. Ran diagnostics and found no faults. Unit is draining fine. Ran cycle and checked each operation and found no issue. Most likely incomplete cycle due to cust. No issue.
Trevor B.
WASHER MAYTAG MVWC500VW1 TB- Tested washer and found no functional issues at this time. Advised customer that jack-hammering sound in pipes is due to incoming water pressure being higher than normal. No functional issues are being caused. Unit functions test normal at this time. Paid service charge $122.57 by cc ref#
Robert D.
DRYER MAYTAG MGDB855DC4 Made report to Techline SR#7724233799 regarding Cust complaint of black marks on clothing. Rear air vent has burnt lint on it. As per Techline we will replace air vent assm. Also cust wants dryer door swapped to opposite side. Need 2 job count on return due to tight spot and additional work to be done. ; ordrng 1 W11129538 (AIR DUCT )
Trevor B.
RANGE WHIRLPOOL JDS9865BDP23 TB- Incorrect ignitors were ordered. Unit needs sealed cartridge assy. Customer rescheduled for 3/1. ; ordrng 1 JGA8100ADB (SEALED BURNER ASSY)
Trevor B.
WASHER WHIRLPOOL MVWX500XW2 TB- Unit has failed drive bearings. Replacement gear-case needed to correct issue. Left customer with estimate for repair. Paid total service charge $122.57 by cc ref# 1463642595.
Trevor B.
REFRIGERATOR KITCHEN AID KBFS22EWMS5 TB- Installed new ice maker. Tests good. Paid total repair $290.38 by cc ref# 1463702566.; used 1 W10884390 (ICEMAKER) from stock
Trevor B.
DRYER WHIRLPOOL MGD5770TQ0 TB- Installed new rear dum felt. Tests good. Balance $146.84 paid by check #393
Robert D.
DISHWASHER WHIRLPOOL WDF550SAFS0 Replaced dispenser assm. No further issue.
Robert D.
DRYER MAYTAG MGDB855DC4 There was burnt lint on dryer grill. Informed cust on how to clean grill. No further issue.
Robert D.
MICROWAVE WHIRLPOOL WMH31017HS Call was not set up properly. I spoke with Diane from north office and she gave me a number to reach chris who works at this building. Number provided was incorrect. I contact number attached to call and got correct number 610 842 4988 for chris. I called him and got no answer. Can not enter building without keycard and i waited over 20 minutes with no response from chris. I have to move on. Needs 2 men on return. ; saved tckt
Robert D.
DISHWASHER KITCHENAID KDTE254ESS1 Dental floss and glass found in drain pump. Removed blockage. No further issue.
Robert D.
REFRIG/FREEZER WHIRLPOOL WRT519SZDW01 Replaced all parts and removed blockage. Advised cust to allow 24 hours for optimal temps.
Robert D.
REFRIGERATOR WHIRLPOOL GI5FSAXVY00 Cust came home and unit was unresponsive. Cust had a power outage as well. Upon arrival cust told me unit has been working fine since they unplugged it and plugged it back in. Checked operations and ran diagnostics. No issue. Collected trip.
Frank C.
DISHWASH WHIRLPOOL n/a Found no fault with unit. Working as designed.
Frank C.
RANGE WHIRLPOOL JDS9865BDP23 Needs module and ign.; ordrng 4 WP74006072 (IGN)s and 1 WP7431P064-60 (MODULE )