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Local Reviews
for Princeton, NJ
Powered by Fluid LOCALnice guy, bad news
Victory - Princeton, NJ
Robbie was very nice, came on time, did a professional assessment of our refrigerator problem, and then gave us the bad news: too old to be repaired! No parts available, etc (fridge was purchased to 1991). So of course I think the service call charge was a tad on the high side! But I would call "Dan Marc" again if I had a service problem, because arranging the appointment and the speed and professionalism of the service was very good.
Dishwasher repair
Charles - Princeton, NJ
EXCELLENT SERVICE
Joe - Princeton, NJ
under warranty - i am disappointed that i have the machine less than a year and i needed someone to come
Great
R - Princeton, NJ
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Allan - Princeton, NJ
Outstandingly helpful and expert
Donald - Princeton, NJ
Good Service
Esther - Princeton, NJ
Outstanding
Oksana - Princeton, NJ
Trevor showed knowledge of the Kitchen Aid products. He serviced our refrigerator and stove few times. Every time it was a pleasure to talk to him as he showed outstanding professionalism and great manners and attitude toward customer .
Great Customer Service
Tammy - Princeton, NJ
On time. Knowledgeable. Courteous.
Polite and efficient
Paul - Princeton, NJ
The service technician was polite and efficient.
Robert D.
REFRIGERATOR WHIRLPOOL KSSS36MDX Unit is not cooling properly. Cust wants to replace unit due to its age and most parts being unavailable. Cust will replace unit for a new one as this one is over 25 years old. Unit needs a complete system rebuild. Collected trip via CC.
Trevor B.
MICROWAVE WHIRLPOOL KMHC319ESS0 TB- Installed new cooling fan. Issue not corrected. Customer wishes to replace unit. Refunded $28.70 (previously paid toward repair.) No further service needed.
Robert D.
REFRIGERATOR KITCHENAID KTRI18KXAL00 Unit is 28 years old. Compressor is faulty. Compressor is NLA. Cust will replace unit. Collected trip via CC.
Trevor B.
WASHER WHIRLPOOL WFW87HEDC0 TB- Found long drain and pressure switch issue due to over-sudsing. Also found drain hose enclosed in standpipe causing airlock in pressure system. Advised customer on how to correct drain hose install and explained that detergent usage needs to be lessened to avoid repeat issue. Ran system diagnostics and found no other functional issues at this time. Paid service charge $122.57 by cc ref# 1627086476.
Robert D.
OVEN JENN-AIR JJW3430WS00 Asst TB. See TB notes for further repair information.
Trevor B.
OVEN JENN-AIR JJW3430WS00 TB- Installed new cooling fan. Tests good. Paid balance $219.83 by cc ref# 1621491758.
Robert D.
RANGE KITCHENAID KSGB900ESS3 Waited over 35 minutes for cust to get home just to find out that the appliance is not even here. Office spoke with cust. Nothing done.
Trevor B.
RANGE WHIRLPOOL WFG524SLAS TB- Customer states that right front and right rear burners intermittently do not light. Unable to duplicate any issues at this time. Advised customer of common causes (moisture or grease buildup on burner heads / ignitors and or switches). Burner heads have heavy debris buildup. Tested all burners several times without any issues.
Trevor B.
MICROWAVE WHIRLPOOL KMHC319ESS0 TB- Unit needs replacement cooling fan motor and fan wheel. Paid $151.27 by cc ref# 1617368404. Owes balance $151.26 on return.; ordrng 1 W10533503 (BLOWER WHEEL ) and 1 W10818231 (COOLING FAN)
Robert D.
DISHWASHER WHIRLPOOL WDF550SAFS0 Replaced pressure switch. Everything test ok. No further issue.
Robert D.
REFRIGERATOR WHIRLPOOL GD5DHAXVY00 Unit had faulty start device. Replaced with part from stock. Advised cust to allow 24-48 hours for optimal temps before loading product. No further issue. ; used 1 WP2304884 (START DEVICE) from stock
Robert D.
WASHER AMANA NTW4516FW2 Unit has faulty drain pump. Impeller is cracked and slipping during drain. ; ordrng 1 W10919003 (DRAIN PUMP)
Robert D.
LAUNDRY MAYTAG MVWX655DW1 Unit is leaking oil from gearcase. Ordering gearcase and lower drive parts. 2 job count on return. ; ordrng 1 W10721967 (SPLUTCH) and 1 W10913953 (SHIFTER) and 1 W11035751 (GEARCASE ) and 1 W11158831 (CAPACITOR ) and 1 W11239857 (BELT)
Robert D.
DRYER MAYTAG MGDB835DW4 Cust had separate vent installed for 2nd dryer. Replaced control and console. No further issue.
Robert D.
COOKTOP WHIRLPOOL G7CE3034XB00 Cust had cracked cooktop. There was so much adhesive under cooktop that i informed him i wouldnt chance damaging anything so he insisted he would do it and he cracked it. quoted him $350 for cooktop and $90.00 labor+tax. Cooktop PT#W10365132. After removing cooktop i found lose of power at terminal block. Receptacle supplies 240 but there is an issue with power cord. Cust states he will call us back if he wants to fix cooktop glass and have cord replaced. Cust will buy power cord from homedepot.
Robert D.
DISHWASHER WHIRLPOOL MDB5130AWW Unit has sud contamination. Dish soap was transferred from items left in sink after somebody used dished soap. Educated cust on how to avoid repeat issue and how to clear suds using a cup of cooking oil.
Robert D.
KITCHEN MAYTAG MDB4949SDM3 Replaced sump. No further issue. Everything test ok.
Robert D.
DISHWASHER KITCHENAID KDTE104ESS1 Replaced lower rack roller assm. No further issue.
Robert D.
KITCHEN MAYTAG MDB4949SDM3 Secured kick plate. Sump is louder than intended and has a loud frequency sound. Ordering sump. ; ordrng 1 WPW10591570 (SUMP)
Robert D.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Unit has insufficient compressor. Compressor is also giving off faulty sound. No issue with start device. Cust does not want unit repaired and states he will contact best buy. Cust declined repairs.
Robert D.
DISHWASHER WHIRLPOOL WDF550SAFS Missing main control. Ordering main control. Send all parts on return. ; ordrng 1 W10891575 (CONTROL)
Robert D.
DISHWASHER JENN-AIR JDB9000CWS2 Upon arrival cust told me she had fixed issue and was gonna cancel but left call setup. She had pushed gasket back inside channel and ran it twice with no leaks. Inspected gasket and ran unit. Checked operations and everything test ok. No leaks.
Trevor B.
WASHER WHIRLPOOL WFW7590FW0 TB- Assisted Rd. See RD notes.
Robert D.
WASHER WHIRLPOOL WFW7590FW0 Replaced valve assm. No further issue. Unit fills with water as intended.
Robert D.
DISHWASHER WHIRLPOOL KUDS35FXSS9 Chopper assm was clogged. Removed blockage. Unit is working as intended. No further issue. Collected $218.53
Robert D.
DRYER MAYTAG MGDB835DW4 Replaced parts. Unit is responsive and heating as intended. No further issue.
Robert D.
DISHWASHER WHIRLPOOL WDF550SAFS appt#4208. unit has broken latch assm. Also console is unresponsive. LED’s at console show its selected on normal but cant be changed. Spoke to staff and he states before issue with door latch he noticed unit would only fill with water and not wash. I could not check operations due to faulty latch and control so i will also be ordering a sump in case in has a third problem. 2 job count. ; ordrng 1 W10558072 (CONSOLE) and 3 W10567654 (CLAMP)s and 1 W10859566 (MICRO SWITCH ) and 1 W10891575 (CONTROL) and 1 WPW10567588 (LATCH) and 1 WPW10567645 (SUMP)
Robert D.
WASHER MAYTAG MVWX655DW1 Unit has faulty inlet valve. No cold water entering unit. Water supply is ok. Ordering inlet valve. ; ordrng 1 W11127357 (INLET VALVE )
Robert D.
DISHWASHER KITCHEN AID KDTM354DSS4 Left had adjuster has no broken. Ordering adjuster. Cust owes $29.85 on return. ; ordrng 1 WPW10546503 (ADJUSTER)
Trevor B.
DISHWASHER KITCHENAID KDTE704DWH0 TB- Found unit turning off when vent fan is activated. Vent motor is faulty causing control and UI to shut down. Needs replacement vent fan and fan cover. No further charge to customer.; ordrng 1 WPW10195032 (DEFLECTOR) and 1 WPW10469574 (FAN)
Robert D.
DISHWASHER KITCHENAID KDTE104ESS1 No issue with heater. Unit has unresponsive sump. Sump needs to be replaced. Cust owes $249.79 on return. ; ordrng 1 WPW10605057 (SUMP)
Robert D.
DISHWASHER KITCHENAID KDTE704DWH0 Replaced panel. All LED’s are responsive. Unit is washing as intended. No further issue. Had to wait for cust to arrive with payment as they had a friend let me in to start service. Collected $118.53
Trevor B.
WASHER MAYTAG MVWB725BW0 TB- Inner basket is seized to drive shaft not allowing basket to engage and disengage between agitation and spin modes. Needs tub and basket replacement. 2 man return with 2 job count.; ordrng 1 W10247710 (SUSPENSION KIT) and 1 W10381078 (TUB ASSY) and 1 W10518300 (BASKET) and 1 W10820039 (DRIVE HUB) and 1 W11252784 (WASHPLATE) and 1 WP8533928 (SCREW) and 1 WPW10076270 (BOLT) and 1 WPW10222008 (FILTER)
Robert D.
KITCHEN AMANA AGG222VDW4 Unit has faulty switch harness. No response from any burners. Ordering harness and spark module. ; ordrng 1 W10361496 (SWITCH HARNESS) and 1 WP6610341 (SPARK MODULE )
Robert D.
LAUNDRY MAYTAG MVWB765FW3 Replaced agitator. No further issue.
Robert D.
DISHWASHER KITCHENAID KDHE404DSS Unit does need tracks but it also needs adjusters as they are also broken. Ordering both upper tracks and adjusters. ; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK) and 2 WPW10546503 (ADJUSTER)s
Trevor B.
WINE CELLAR JENN-AIR JUW24FRARS00 TB- Unit has refrigerant leak. Compressor running at normal amperage. Advised customer that evaporator is non-replaceable part. Unit non-repairable. Paid service charge $122.57 by cc ref# 1553994139.
Trevor B.
REFRIGERATOR KITCHENAID KFIS20XVMS8 TB- Customer is replacing unit. No service work needed. No work performed at this time.
Robert D.
KITCHEN KITCHENAID KDTM354DSS4 Unit has broken adjuster and track assm. Ordering tracks and adjuster. Collected $125.00 cust owes $125.52 on return. ; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK) and 1 WPW10546503 (ADJUSTER)
Trevor B.
DISHWASHER WHIRLPOOL JDB9600CWX TB- Installed new door latch. Tests good.
Robert D.
DISHWASHER KITCHENAID KDTE334GPS0 Unit is missing 120v supplied to dishwasher. All breakers in on position. Advised cust to contact electrician.
Robert D.
DISHWASHER KITCHENAID KDTE704DWH0 Unit has faulty panel. Panel needs to be replaced. One LED is stuck on and one wont turn on. Checked cycle operations and found no other issues. Collected $100.00 via CC. Cust owes $118.53 on return. ; ordrng 1 W10537426 (PANEL)
Robert D.
LAUNDRY MAYTAG MVWB765FW3 Unit needs new agitator to prevent clothing being stuck under. Ordering updated agitator. ; ordrng 1 W11161960 (AGITATOR )
Robert D.
WASHER MAYTAG MVWB765FW3 This is a copy of my first call set up as COD. Already serviced unit and ordered parts. See invoice 777184 for any details regarding unit. Disregard these notes.
Robert D.
WASHER WHIRLPOOL WFW85HEFW1 Unit had out of range pressure switch. Replaced with part from truck stock. Checked operations and everything test ok. No further issue. ; used 1 W10448876 (PRESSURE SENSOR) from stock