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for Princeton, NJ
Nadia - Princeton, NJ
Antonio knew exactly what he was doing and fixed my dryer in record time!
Marilyn - Princeton, NJ
I appreciate the easy way service was scheduled and technician arrived on time, and explained what was wrong very clearly.
Barbara - Princeton, NJ
Trevor diagnosed the problem immediately and instructed me how to avoid this again. It was a simple, easy correction.
Sharon - Princeton, NJ
Ted - Princeton, NJ
He was very professional and fixed my issue
Lev - Princeton, NJ
Great service. I am fully satisfied
Painfree service with a painful problem
Sarah - Princeton, NJ
It was easy to set up an appointment to repair our refrigerator, window of time for service, arrival time of Trevor all worked smoothly. Trevor was friendly, focused on his work, helpful with explanations of what was wrong with our refrigerator and how to proceed. It's a pain to have problems with your refrigerator but Trevor and your service are a painless way to deal with the circumstances. Thank you!
Steven - Princeton, NJ
Reliable and Efficient Service
Clifton - Princeton, NJ
Trevor arrived when he said he would. He was quick and efficient at fixing our Maytag washer. I would use this service again if needed! This service was covered under our warranty, so I cannot evaluate the cost/pricing as requested.
to check failing Kitchen Aid refrigerator (24 yrs old)
Suzanne - Princeton, NJ
quick appointment. Good advice. reasonable price for visit. Nice fellow.
nice guy, bad news
Victory - Princeton, NJ
Robbie was very nice, came on time, did a professional assessment of our refrigerator problem, and then gave us the bad news: too old to be repaired! No parts available, etc (fridge was purchased to 1991). So of course I think the service call charge was a tad on the high side! But I would call "Dan Marc" again if I had a service problem, because arranging the appointment and the speed and professionalism of the service was very good.
Charles - Princeton, NJ
Joe - Princeton, NJ
under warranty - i am disappointed that i have the machine less than a year and i needed someone to come
R - Princeton, NJ
Allan - Princeton, NJ
Outstandingly helpful and expert
Donald - Princeton, NJ
Esther - Princeton, NJ
Oksana - Princeton, NJ
Trevor showed knowledge of the Kitchen Aid products. He serviced our refrigerator and stove few times. Every time it was a pleasure to talk to him as he showed outstanding professionalism and great manners and attitude toward customer .
Great Customer Service
Tammy - Princeton, NJ
On time. Knowledgeable. Courteous.
Polite and efficient
Paul - Princeton, NJ
The service technician was polite and efficient.
DISHWASER WHIRLPOOL JDB3600AWP5 Found control panel not responding No voltage from main boardVent not working; ordrng 1 WP8269259 (gasket) and 1 WP8533965 (screw) and 1 WP8572611 (vent) and 1 WPW10077877 (deflector) and 1 WPW10275464 (panel-cntl) and 1 WPW10285178 (cntrl-elec) and 1 WPW10348409 (screw)
REFRIG/FREEZER WHIRLPOOL KRFC300ESS00 Instruct customer on bail arm...
DRYER MAYTAG MED8630HW2 Customer was concerned about the sound of the dryer Ran the unit and found the sound is normalUnit operates as designed
REFRIG/FREEZER KITCHEN AID KDTM604KPS0 TB- Installed new outer door panel. Tests good.
DISHWASHER KITCHENAID KDTE234GPS0 "Made checks found voltage drops to 50 volts when dishwasher is connected, ran cord to different outlet. Tested ok. Advised customer to get a electrician to fix power issue."
DISHWASHER WHIRLPOOL WDF520PADM7 Installed parts Tested ok
DRYER MAYTAG MGD5500FW0 Replaced idler pulley.Tested ok ; used 1 W10837240 (BRACKET) from stock
DISHWASHER JENN-AIR JDB9000CWS2 Replaced leaking drain hose. Tested ok
DISHWASHER MAYTAG MDB4949SHW0 Replaced sump pump Main board is not working ; ordrng 1 W11225084 (cntrl-elec)
RANGE JENN AIR JGS1450FS0 Replaced gas regulator. Tested ok. Documented with safety SR 7729452682
RANGE WHIRLPOOL KSGG700ESS1 Found blower fan noisy; ordrng 1 W11107275 (fan-blwr)
DISHWASHER MAYTAG MDB4949SHW0 Found faulty sump pump ; ordrng 1 WPW10591570 (pump&motor)
WALL OVEN JENN-AIR JJW3830IL01 Found inner glass crack.upper oven.; ordrng 1 W11325529 (INNER DOOR GLASS.) and 1 WPW10581826 (brkt-suprt) and 1 WPW10581831 (brkt-suprt)
DISHWASHER KITCHENAID KDPE334GPS0 TB- Re-attached dispenser lid. Tests good.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "TB- Unit has two issues. Control is never sending unit into defrost mode. Also fan evaporator fan non-functional. Needs replacement control, evap thermistor and evap fan motor.; ordrng 1 W11371382 (CONTROL) and 1 WP2163777 (FAN BLADE) and 1 WP2315539 (FAN) and 1 WPW10384183 (THERMISTOR )"
WASHER WHIRLPOOL WFW94HEXR2 TB- Installed new motor control. Tests good. Paid balance $315.00 by cc.
OVEN WHIRLPOOL KERS505XSS03 TB- Customer had temperature readout set on Celsius rather than F. Switch temp readout accordingly. Tests good. Paid service charge $125.76 by check #820.
72' BM JENN-AIR JFC2290REM02 TB- Installed new right side ff door gasket.; used 1 W10830046 (GASKET) from stock
RANGE WHIRLPOOL WFG320M0BS3 TB- Found oven temperature sensor wiring loose at connector. Re-secured wiring. Tested bake 350*F. Tests good.
REFRIG/FREEZER KITCHENAID KRFC300ESS01 TB- Installed new control. Tests good. Paid balance $353.81 by cc ref#
REFRIGERATOR KITCHENAID KRFF707ESS01 TB- Installed new ff evap fan / harness assy. Tests good. Paid balance $152.59 by check# 126
WASHER WHIRLPOOL WFW5090GW TB- Spoke with customer over phone. Customer states he never received call confirming 8/21 (12-3) appointment. Advised office to change primary number to 732-642-8554. Customer will contact office to reschedule.
MICROWAVE JENN-AIR JMC2430WP01 TB- Unit has several F6 E8 (communication loss) errors stored. No loose wiring connections found. Resetting power temporarily corrects issue. Unit needs replacement appliance manager and UI console.; ordrng 1 W10328721 (UI) and 1 WPW10350780 (APPLIANCE MANAGER )
72' BM JENN-AIR JFC2290REM02 TB- Food product freezing in ff section due to customer blocking return airways with food product. Damper and thermistor functions test good. Advised customer to rearrange food product accordingly. No functional issues found with unit.
OVEN JENN-AIR JMW2427DS01 TB- Installed new UI console. Tests good. Paid balance $221.73 by cc ref# 3327393155.
DRYER - ELECTRIC WHIRLPOOL GEW9250PW1 TB- Unit d.o.a. Incoming voltage checks to control are good. Unit needs replacement control. Control (8546219) is discontinued and no longer available. Unit non-repairable. Paid service charge $125.76 by check #4808.
DRYER MAYTAG MEDX655DW1 TB- Long dry times due to restricted venting. Found vent cap completely clogged with lint (see picture). Advised customer to have exhaust duct thoroughly cleaned to resolve issue. Dryer is functioning as designed.
WASHER WHIRLPOOL WTW5000DW2 TB- Unit d.o.a Verified 120VAC at control. Needs replacement control.; ordrng 1 W11116590 (CONTROL )
RANGE - GAS WHIRLPOOL WFG320M0BS3 Found faulty control board ; ordrng 1 W11126814 (cntrl-elec)
72' BM JENN-AIR JFC2290REM00 TB- Installed mew pressure regulator. Tests good.
WASHER WHIRLPOOL WFW94HEXR2 TB- Unit has F6 E1 (communication between ccu and mcu) and F5 E2 (door lock) error codes. Power checks at ccu tests good. Door lock has failed. Needs replacement door lock. Paid $171.59 by cc ref# 3317554538. Owes $171.58 on return.; ordrng 1 WP8183270 (DOOR LOCK)
DISHWASHER WHIRLPOOL WDT970SAHZ0 TB- Unit needs upper rack adjusters.; ordrng 1 W10712395 (ADJUSTER )
KITCHEN WHIRLPOOL KDTM354DSS4 TB- Replaced right ha d upper rack adjuster. Tests good. Paid total repair $240.02 by cc ref# 2044531404.
LAUNDRY WHIRLPOOL WTW2000HW0 TB- Use and care issue. Customer washing full set of sheets and load was unbalanced. No functional issues found at this time. Advised customer how to correct .
FREEZER WHIRLPOOL WRF535SWHZ00 "TB- Installed dye drier and performed nitrogen pressure tests. Advised Techline of findings (SR# 7727356168). Unit in product review for exchange. As per WPL, unit has been left uncharged of refrigerant and turned off from power. Customer will be contacted by Whirlpool directly with final resolution."
WASHER WHIRLPOOL WFW8540FW1 TB- Installed new pressure sensor. Tests good. Cleared existing error codes and recalibrated unit. Customer paid total $266.21 by cc ref# 2041754448.; used 1 W10448876 (PRESSURE SENSOR) from stock
OVEN WHIRLPOOL KODC304ESS01 "TB- Upper oven sensor reading ambient temperature is approximately 30 degrees higher than actual temp. Unit needs replacement control and temp sensors. 2 man return needed, oven cart will not work due to location of oven.; ordrng 2 W10859573 (SENSOR)s and 1 WPW10721210 (CONTROL )"
WASHER WHIRLPOOL WTW4950HW1 TB- Control is dead. Basket has water remaining from previous cycle. Cannot verify drain pump operation due to control non-functional. Needs replacement control and drain pump.; ordrng 1 W10919003 (DRAIN PUMP) and 1 W11256105 (CONTROL )
MICROWAVE WHIRLPOOL WMH73521CS3 TB- Installed new main control. Tests good.
FREEZER WHIRLPOOL WRF535SWHZ00 TB-Unit has refrigerant leak. Needs dye drier install and nitrogen pressure testing. Sealed system components parts and labor covered under 5 year extended warranty. Customer paid service charge $125.76 by cc ref# 2035110457.; ordrng 1 NITROGEN (NITROGEN ) and 1 WPW10143759 (DYE DRIER)
72' BM JENN-AIR JFC2290REP00 TB- Installed new mullion receiver and spacer washers. Adjusted unit level. Tests good. Mullion heater did not need to be replaced.
REFRIG WHIRLPOOL KBFN502ESS00 TB- Re-secured loose wiring connector at main control. Tests good. Paid service charge $125.76 by cc ref# 2033792598.
WASHER WHIRLPOOL WGD5620HW1 TB- Unit has intermittent UI failure. Needs replacement console and control. Also needs blower wheel housing seal to reduce excess noise as per service pointer #W11378591A.; ordrng 1 W11373810 (SEAL) and 1 W11378949 (UI) and 1 W11388045 (CONTROL )
REFRIG/FREEZER JENN-AIR JFC2089BEM01 Made report to techline SR#7727307216 Unit has an internal leak. Whirlpool will reach out to cust and exchange unit.
MICROWAVE KITCHENAID KMBS104ESS02 Replaced parts. Full response from console. Unit is heating as intended. Checked operations and everything test ok.