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for Queens, NY
James - Queens, NY
Serviceman arrived on time, repair was done quickly and very neat.
Natalia - Queens, NY
George has been an excellent technician and was always on time.
Very nice man - explain what was going wrong.
Maureen Chimenti 718-204-0652 - Queens, NY
I am still waiting for my dryer to be fixed, as Mick D. did not put the order in on this date 8/21 - but two weeks later as I called about it. Now everything is back-order. It’s almost two (2) months now. I cannot leave a good experience now.
Gary - Queens, NY
I have been without our refrigerator for about 10 weeks of the summer
James - Queens, NY
The worst experience we have ever in countered , we bought the refrigerator in February 2020 4 times it has broken, lost about $1000 of food ,we are actually considering on going to Channel 7 to make this nightmare public, what else would you like to know???
Michael - Queens, NY
Patrick - Queens, NY
Response from Dan Marc Appliance:
We're sorry you felt as though you were ripped off. However, we do let you know what our service charges are to come out to your home to diagnose the product. The tech did just that, and it was determined that a couple of the parts that would be necessary to get your range back up and running were no longer available. Unfortunately, we have no control over what parts are not be reproduced, and we can only repair he appliance , if the parts required are obtainable. If you are not satisfied with the fact that the part(s) aren't still available, you should let the appliance mfg know of your displeasure. We are just a service provider, trying to do just that.
Great service. Pleasantly answered all my questions.
Ann - Queens, NY
Great service. Pleasantly answered all my questions. Thank You!
Nicolas - Queens, NY
My name is Marie, Mr. George T fixed my oven door and my fridge. He did a wonderful job. He was very professional, knowledgeable, respectful, and patient. He took his time to show the problems and educated me on how to use features on the fridge and the filters. I want to acknowledge him because you do not find people like that anymore. He works with his heart. Thank you for the service Mr. George, My fridge and my stove are working fine. May God continues to bless you and your family.
Natisha - Queens, NY
The service by Dan Marc was horrible. My item was not fixed and when they were informed they weren’t helpful at all
Excellent Customer Service
Natalia - Queens, NY
Dan Marc was amazing and arrives in time and did everything in a timely manner.
Evan - Queens, NY
Davida - Queens, NY
Mark - Queens, NY
George is a great technician. Thorough and explained everything
Great service and very smart technician
Joan - Queens, NY
We received a very realistic evaluation of our problem, and how to solve it.
David - Queens, NY
The best service!
Sharon - Queens, NY
Patricia - Queens, NY
On a scale of one to ten. I would rate him number fifteen. He was great and extremely helpful. A
Great service. Very efficient.
Arnold - Queens, NY
Alberghini - Queens, NY
George found the problem right away. He was very courteous and nice.
Anna - Queens, NY
Leonardo - Queens, NY
Paul was very knowledgeable patience and friendly. He explained everything to us and addressed our concerns
Not cold enough. Won’t buy if I know.
Kwun - Queens, NY
Was told by repair guy that the type of refrigerator is like that. It won’t be sub zero temperature. The freezer can only reach zero and the refrigerator is only just cold enough. Don’t buy!
Oscar - Queens, NY
From the moment the work started till the end they explained the process and fixed the issue with our appliance. Our dryer is good as new! Thank you!
George is awesome!
Deborah - Queens, NY
REFRIG/FREEZER WHIRLPOOL JF42NXFXDE02 "Did not find any leak based on freezer partially freezing, High side had 150 PSi. Had Mike Darr to confirm. Needs three-way valve dryer and compressor access valve. Please provide 4 counts unit repair is on top and needs time with one person; ordrng 1 876764 (valve) and 1 W11036448 (solenoid) and 1 wpw10143759 (dryer)"
RANGE JENNAIR JGS8860BDP18 Found bad igniter will order. And replace. Customer paid 150.00 via C.C Owes .164.59; ordrng 1 WPW10181456 (Re igniter)
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 Filter need to be replaced instructed customer about filter
REFRIGERATOR KITCHENAID KRFC604FSS01 Water not coming through Tubing ordered water valve and heat Tube; ordrng 1 W11194380 (valve) and 1 W11366500 (HEAT TUBE)
REFRIG/FREEZER WHIRLPOOL JF42NXFXDE02 Helped tech on call ; saved tckt
REFRIG/FREEZER WHIRLPOOL WRF560SMHW00 Customer had vegetables in meat and dairy drawer meant for meat and dairy also temperature setting was a little bit colder explain to customer if need me need to lower temperature setting found no other issues also explain not to put Ford directly in front of damper which can also cause freezing
REFRIGERATOR KITCHENAID KBRS19KTMS2 made repairs to drain cleared icestandard labor 031600
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Checked unit, slides on freezer door not pulling door in causing air leak into freezer. Will need new tracks; ordrng 1 WPW10120018 (DRAW SLIDES)"
RANGE WHIRLPOOL WFG231LVQ1 "Checked out the range,founded the failure of the parts listed below, damages,burned out,all upper harness, also the top burner screws rusted to drilling out.Oil issue,the cost for repair $648.56, no parts needs to be ordered,customer will buy a new unit."
OVEN WHIRLPOOL MGS5752BDB "Checked out the oven,founded the failure of the bake igniter.Replaced from the truck stock,tested ok at 350 cycles.; used 1 74007498 (IGNITOR) from stock"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Checked out the dishwater,founded the failure of the drain pump, and the sink pipe,blockages.Repaired the drain pump and cleared the sink pipe,tested ok on cycles."
DRYER WHIRLPOOL WED7990FW0 "Checked out the dryer,founded the failure of the lint filter housing,blockages.Repaired the lint filter housing,tested ok,on cycles."
DRYER - ELECTRIC WHIRLPOOL WGD6620HC0 Found issue with user interface and main control will order and replace parts. Not powering on verified power to unit. Customer mentioned that another repair company had already replaced the control board on the unit I asked her if she remembered which company it was we did not find any evidence that we have been here before to replace any parts on this dryer; ordrng 1 W11296384 (User interface) and 1 W11170762 (Main control ( ACU ))
REF BOT/MT 25CF KITCHEN-AID n/a Installed parts as listed was able to get unit to light up and actually start working.Then started flickering and powering off.Every time compressor would kick on for 10 seconds everything was shut down again.Will need to return with compressor inverter board.; ordrng 1 W10893917 (invrtr-box)
REFRIGERATOR JENN-AIR JS48NXFXDW01 Found compressor is not powering on. Inverter diagnostic light flashing 3 times indicates inverter failure. Will order and replace inverter. ; ordrng 1 W10629033 (Inverter control)
WASHER WHIRLPOOL WTW4810EW1 "Checked unit, control not responding at all also latch broken due to customer trying to open lod, control not going into diagnostic, will need parts to test unit and get it going to see if further repair is needed; ordrng 1 W10861508 (CONTROL ) and 1 W11307244 (LATCH)"
DISHWASHER WHIRLPOOL WDTA50SAZ0 Found loose connection at harness
WASHER WHIRLPOOL NTW4516FW Installation issue long fill no fill error. Inlet hoses kinked.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Find very weak water flow at dispenser.Possibly affecting calibration of water flow.Remove filter and tried calibration again.Worked very well.Customer will need to replace filter.
REFRIG/FREEZER WHIRLPOOL WRF560SEYM00 First issue around it that motor not allowing it to rotate properly.Removed door and shelves was able to get to evaporator and clear all the frost. Advise customer to make sure doors are closed and sealing properly at all times.
REFRIG/FREEZER WHIRLPOOL WRF560SEHZ00 "Had to replace parts as listed due to the original found broken.No water connected to refrigerator at this time to test new parts.; used 1 4317943 (ICEMAKER), and 1 W10474785 (ARM) from stock"
ICEMAKER WHIRLPOOL GI0FSAXVY012 Had to pull out ICE BIN. Had to clear out all the ice run hot water throughout all moving components.Make sure gear is rotating properly.Also advise customer to replace filter.Due to poor waterflow.
DRYER WHIRLPOOL WGD7120HW0 Cycling off prematurely.Found secondary gas valve on gas pipe was not turned on.Also vent outside of home was crushed not allowing proper airflow to exhaust.Was able to correct these a few issues.Dryer working well while present.
M/W OTR MAYTAG MMV1175JZ0 Parts installed worked once then blew the fuse again.Tried Calling technical assist.Was told they will not be available for the following two hours.Call customer care team.They will take care of this issue.Will contact customer.
OVEN WHIRLPOOL WGG745S0FS02 "Checked unit, found loose connection on licht socket, reconnected and all ok. Advised customer if bulb goes bad, they are not covered under warranty. All test ok."
DRYER WHIRLPOOL CGM2751TQ2 "Installed all parts on unit, all test and check ok."
RANGE JENN AIR JD59860AAP "Checked unit, unit is over 20years old and has gas leak under burners. Advised customer that die to corrosion and rust, taking unit apart is going to lead to more issues and an unusable unit. Customer denied further repairs and understood that unit will be left unworking, paid for trip and diag."
REFRIGERATOR KITCHENAID KSF26C4XYY03 "Checked unit, found damper door in unit stuck in open position and clunking, will need to be replaced. Customer is declining repair at this time and will call if she wants repair. Collected for trip and diag."
REFRIGERATOR WHIRLPOOL WRT138FZDW00 Installed seal still won't attach properly to door. The door is defective will order. ; ordrng 1 W10636410 (Door)
WSH FRT/LOAD WHIRLPOOL WFW94HEXW2 Installed bellow done
RANGE KITCHENAID KGRS505XWH05 "Installed the part listed below,tested ok."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Evaporator fan motor in working ice blocked airflow in evaporator vent cleared ice instructed customer on usage
REFRIGERATOR MAYTAG MFI2569YEM0 "Installed the parts listed below,tested ok."
MICRO OVEN TOP JENNAIR JMV8208WP1 "check found the vent grill for micro broken, ordrng w10310711/grill (by MR)"
DISHWASHER WHIRLPOOL WDT780SAEM0 "found unit needs lower spray arm, ordrng wpw10491331/spray arm (by MR)"
D/WASHER UNDCTR WHIRLPOOL WDF520PADM3 Check found unit needs new drain motor and drain hose will order; ordrng 1 WPW10545278 (Drain hose) and 1 W10876537 (Drain pump)
REFRIG/FREEZER WHIRLPOOL WRT519SZDM05 Check found leak at filter dryer replaced filter dryer recharge system unit checked ok
D/WASHER UNDCTR KITCHEN-AID KDFE204ESS2 Check found no problem with unit at this time operating as designed heard no abnormal sound unit checked ok
WSH FRT/LOAD WHIRLPOOL n/a Arrived at call per cust p/c richards was there and there are replacing unit
REFRIGERATOR MAYTAG MRT118FFFZ06 "Clear ice in freezer evaporator cover, instructed customer on settings in freezer and refrigerator, i turned settings in freezer to minimum turned refrigerator settings to minimum"
REFRIG/FREEZER KITCHENAID KRFC300EBS00 Filter needs to be changed showed customer with filter bypass and with current filter water runs smoothly pressure is good with filter bypass water on slow when all filters put back in
REFRIGERATOR IKEA IX7DDEXGZ000 Checked and the customer had no filter in refrigerator temperature was set to coldest.
LAUNDRY WHIRLPOOL WFW8620HW2 Dispenser drawer missing internal parts.Allowing too much detergent to float into washer.Will order and return with part as listed.; ordrng 1 W11465532 (DRAW)
WASHER WHIRLPOOL WFW9550WL00 Found error F26 door lock error. ; ordrng 1 WPW10253483 (Door lock)