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Local Reviews
for Rumson, NJ
Powered by Fluid LOCALGreat service. Appointment process a pain.
Don - Rumson, NJ
I am only available to meet the service man in the PM. I am not allowed to specify that at the time of making the appointment. So I have to wait to get the confirmation call the day before and if it is set for morning I must cancel. There should be a way to get and appointment set for a smaller window than 8-5.
Friendly service
Deborah - Rumson, NJ
Eric is a friendly and knowledgeable service technician.
Great service Friendly
Greg - Rumson, NJ
He was professional and efficient!
Great service!
Deborah - Rumson, NJ
Eric was kind, considerate and helped problem solve my issue. I will definitely call him with future issues, Highly recommend.
Good service and Very accommodating.
Dale - Rumson, NJ
great service
Ellen - Rumson, NJ
Eric P.
WASHER WHIRLPOOL WTW6200VW0 "Ep-installed new drain pump, tested. Machine functions as designed"
Eric P.
WASHER WHIRLPOOL WFW9151YW00 Ep-corrected issue with start button sticking. Machine functions as designed
Eric P.
WASHER WHIRLPOOL WTW6200VW0 "Ep-drain pump continues to run, never starts cycle. Manually drained tub and inspected drain pump-no obstructions-just not pumping out. Needs new drain pump. Ordering (1) W10536347 drain pump asm; ordrng 1 W10536347 (drain pump asm)"
Brian H.
WASHER MAYTAG MVWB835DW4 "Found multiple F0E5 (unbalance load) error codes. Unit regularly goes out of balance regardless of load size. Calibrated unit to correct problem, ran diagnostic verification cycle to confirm no other issues. Unit working as designed now."
Eric P.
DISHWASHER KITCHENAID KDPE334GPS0 "Ep-installed new console,control and valve. Corrected water line and tested. Machine functions as designed"
Brian H.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Door not closing correctly. Diagnosed broken RH door W11301144 (see photo), stop WPW10191119, closer W10918010. Order parts.Refrigerator found leaking. Diagnosed faulty valve W11043013, tube W11415785, and ice maker WPW10300024. Order parts, extra time on return. Customer is aware RH door can take up to 6 weeks to arrive.; ordrng 1 W10918010 (CLOSER) and 1 W11043013 (VALVE) and 1 W11301144 (RH DOOR) and 1 W11415785 (TUBE) and 1 WPW10191119 (DOOR STOP) and 1 WPW10300024 (ICE MAKER )"
Brian H.
WASHER WHIRLPOOL MVWB765FW3 "Adjusted belt, working as designed."
Eric P.
WASHER MAYTAG MHW8630HW0 "Ep-installed new motor and hoses, ran test#12. Confirmed clear passages for detergent. Machine functions as designed"
Eric P.
DISHWASHER KITCHENAID KDPE334GPS0 "Ep-unit gets no water inside. Confirmed water supply to valve. Ohmed valve at board-within range. Triac read OL. Also has broken U/I found during installation. Ordering (1) W11162732 console,(1) W11120155 cntrl-elec,(1) W11175771 valve-inlt; ordrng 1 W11120155 (control-elect) and 1 W11162732 (console) and 1 W11175771 (valve-inlt)"
Eric P.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Ep-pre-drilled hole as directed by techline, manually installed new screw. Track pulled in tight and secure. Machine functions as designed"
Chris H.
REFRIG/FREEZER WHIRLPOOL WRT518SZFM00 "CH - unit is being used in a non-climate controlled garage. Advised customer that unit is not rated for use in this environment and would not be covered. She stated that the retailer that sold her the refrigerator said it could be used there. Advised customer to follow up with the retailer to resolve. Made report with trade care, sr# 7727175519"
Eric P.
WASHER MAYTAG MHW8630HW0 "Ep-confirmed ohms and voltage to valves. Found dosing pump lines filled with soap. Ordering (1) W11316271 motor-pump, (2) W11041152 hose; ordrng 2 W11041152 (hose)s and 1 W11316271 (motor-pump)"
Chris H.
DISHWASHER KITCHENAID KDFE104DSS "CH - found water supply to unit turned off. Turned on water, unit fills, circulates, and drains normally. No stored fault codes. Advised customer to run a clean cycle with affresh. No other functional issues found at this time"
Frank C.
WASHER WHIRLPOOL WFW6620HW0 All four struts need to be replaced. Does not have to be FC on return ; ordrng 4 W11316766 (STRUTS)s
Brian H.
WASHER WHIRLPOOL MVWB765FW3 Diagnosed and replaced faulty drain pump W10876600. Unit working ok.
Chris H.
DRYER WHIRLPOOL MGD8630HC1 "CH - dryer is short cycling due to partially restricted vent line - flex lone appears to be crimped between washer drip tray and wall. Advised customer to have vent line replaced with semi-rigid line to correct. Also, dryer drum is hitting rh side panel when in use. Removed top and found large dent in top rear of rh side - rh side panel, rear bracket, and rear panel appear to be dented in that area. Also, there is a large dent in rear of drum under felt pad where drum makes contact with rear bulkhead. To repair, unit would need rh side panel {W11321018}, rear panel {W10487430}, rear bracket {WPW10208382}, drum {W10541657}, 5 job count or 2 techs with a 3 job count. Called techline, sr# 7727117479. Transferred to trade care team, sr# 7727114905. Per trade care, file will be reviewed to determine if unit will be exchanged or repaired. WP will follow up with either the customer or our office depending on the decision."
Chris H.
WASHER WHIRLPOOL MHW8630HC1 CH - tested inlet valves in manual diagnostics. Unit appears to have low water pressure on hot water feed. Advised customer to contact a licensed plumber to check water supply. No other functional issues found at this time
Brian H.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Replaced FC door. Unit working ok.
Chris H.
WASHER MAYTAG MGDB765FC0 "CH - no unusual noises detected. At time of service, there was a partial power outage - limited functionality from unit. Advised customer to record any unusual noises unit might make during use once power is fully restored"
Chris H.
WASHER MAYTAG MVWB865GC0 CH - customer played video of unit making excessive noise during agitate cycle. Found coins between washplate and tub - removed. Bottom of washplate appears to be slightly warped. Ordering agitator {W11161960}; ordrng 1 W11161960 (AGITATOR )
Eric P.
DRYER WHIRLPOOL GGW9250PW3 "Ep-unit has broken belt, closing belt switch and drum light is out. Installed(1) 4392067 dryer repair kit from truck stock. Machine functions as designed ; used 1 4392067 (REPAIR KIT) from stock"
Eric P.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Ep-installed all parts, tested unit. Machine functions as designed"
Vincent D.
RANGE WHIRLPOOL WFG525S0JB0 Vd tested unit found no issues at this time unit running to specs
Chris H.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "CH - attempted to install new screw - will not hold. Liner hole for screw is stripped. Called in to to techline - sr# 7727056727. Per techline, unit needs liner epoxy kit {8212572}. Epoxy is to be put into liner hole and allowed to cure for min 1 hour. Liner tape is to be placed over hole and small pilot hole drilled into epoxy. Bracket can then be screwed in. 2 job count on return. Customer will not be available for return visit until Fri 2/14.; ordrng 1 8212572 (EPOXY KIT)"
Eric P.
WASHER WHIRLPOOL MHW6630HC0 "Ep-unit has water leak down left side from dispenser housing that fills pedestal and covers floor. Also has mold in dispenser assembly and odor internally. Customer runs “clean washer” cycle regularly . Unit needs new dispenser assembly and proper adjustments for correct level. Ordering (1) W11316600 drawer, (1)extra time; ordrng 1 EXTRATIME and 1 W11316600 (drawer)"
Brian H.
DISHWASHER WHIRLPOOL WDTA50SAHZ "Found loose wires to drain pump. Secured wires, unit draining ok. During the diagnostic process on this unit, i noticed broken plumbing pipes under the sink that were barely holding on and looked as if the could fail at any moment. As a courtesy to the customer, I pointed this issue out and suggested they consult with a plumber as soon as possible. Dishwasher working ok."
Eric P.
REFRIGERATOR KITCHENAID KRFC300ESS01 "Ep-unit has leaking icemaker, fills ice bin and puddles on the bottom of freezer and baskets. Cleared build-up. Collection of water in R/C- unable to source. Broke filter plate while removing filter. Ordering (1) WP67001668 plate-fil, (1) EDR4RXD1 filter4,single, (1) W11229977 reservoir , (1) W10884390 icemaker, (1)extra time; ordrng 1 EDR4RXD1 (water filter) and 1 EXTRTIME and 1 W10884390 (icemaker) and 1 W11229977 (reservoir) and 1 WP67001668 (plate- fil)"
Eric P.
WASHER WHIRLPOOL WFW8620HW2 "Ep- installed new console and control board. Unit codes out F3E5. Contacted techline-TJ (sr#7726997311)-control board issue-looking for feature thats not available on this model. Ordering (1) W11352122 cntrl-elec, (1) W11352122 cntrl-elec,(1)2nd man, (2)extra time; ordrng 1 2NDMAN and 2 EXTRATIMEs and 1 W11352122 (CNTRL-ELEC) and 1 W11352122 (CNTRL-ELEC)"
Eric P.
DISHWASHER KITCHENAID KDPE234GPS0 Ep-cleared drain line connection at sink drain and relocated drain hose higher. Machine functions as designed
Brian H.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Diagnosed Broken wires at base of FC door LW11038917 order parts. Customer is aware part can take up to 6 weeks to arrive.; ordrng 1 LW11038917 (FC DOOR)
Eric P.
ICEMAKER WHIRLPOOL JCB2058GEB "Ep-F/C door was not closing completely allowing air in and causing frost. Found large block of ice in rear left corner-under icemaker- preventing door from closing. Ice from fill tube that was not installed properly and was flowing over and out of icemaker. De-iced and corrected fill tube, cycled without leak. Machine functions as designed"
Eric P.
DISHWASER KITCHEN AID KUDC03FVSS4 "Ep-installed new control, ran diagnostics to reset. Machine functions as designed"
Eric P.
DRYER MAYTAG MGD8630HC1 Ep- found metal burr attached to drum internally that cut customer when trying to remove. Photo documention in SDquickpics has been sent to whirlpool safety-Laura(sr#7726189625). Customer will be contacted
Eric P.
REFRIGERATOR KITCHENAID KRMF606ESS01 "Ep-Installed new door and control, adjusted. Checked IM errors-E1(no cooling). Ran test #57(harvest),#36(ice box fan),#37(thermistor) and #45(water fill), turned icemaker on. Fans kicked on immediately after exiting diagnostics. Advised up to 72hrs for full ice bin-opening and closing the doors will impact rate of production . Machine functions as designed"
Eric P.
DRYER MAYTAG MGDB765FC0 "Ep-called ahead, customer was leaving. Will contact office Thursday morning to reschedule; saved tckt"
Eric P.
DISHWASHER WHIRLPOOL KDPE334GPS "Ep-Installed new dispenser, lower rack, basket and both tracks."
Vincent D.
WASHER WHIRLPOOL WFW8620HC2 Vd tested unit found no codes ran diag could not duplicate noise then ran spin could not duplicate then ran a rinse and spin cycle as cust stated they hear it at the last 15 min could not duplicate noise at this time unit running to specs
Eric P.
MICROWAVE JENN-AIR JMW3430WS02 "Ep-installed new panel, programmed and tested. Unit cycled without code. Machine functions as designed"
Eric P.
DISHWASER KITCHEN AID KUDC03FVSS4 Ep-Installed new bi-metal fuse. Ran diagnostics to reset
Eric P.
ICEMAKER KITCHENAID KUIS15NRTB1 "Ep-unit does not produce ice. Ran diagnostics, did not have a frost pattern when testing the evaporator, cold to the touch but not cold enough. Unit needs rebuild. Quoted $1400.37, trip=$114.95,labor=$165.00, parts=$1033.41, tax=$87.01"
Eric P.
REFRIGERATOR KITCHEN AID KRMF606ESS01 "Ep-unit is not producing ice and pantry display is out. Also has minor frosting in F/C. Found pantry display cavity filled with water and found broken wire. Freezer door gasket is sealing properly, bag of ice on second shelf was dragging and may have prevented complete seal. Unit needs (1) WPW10769076 cntrl-elec, (1) W10815671 dor-fip ss; ordrng 1 W10815671 (dor-fip ss) and 1 WPW10769076 (cntrl-elec)"
Eric P.
WASHER WHIRLPOOL GHW9150PW4 "Ep-customer is getting brown marks on lighter color clothing. Inspected drum, no signs of rust. Dispenser housing is clean, bellow has discoloring/staining. Advised changing bellow. Quoted $377.30, trip=$114.95,parts=$163.91,labor=$75.00,tax=$23.44. Customer to decide and contact us. Will need (1) WP8182119 bellow if called. Auth 263923-manually run at office for $122.57"
Eric P.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Ep-Installed new housing and filter, flushed . Machine functions as designed"
Chris H.
MICROWAVE JENN-AIR JMW3430WS02 CH - assisted with 2 man
Chris H.
WASHER WHIRLPOOL WFW5620HW0 CH - installed new bellow - tests good