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Local Reviews
for Rutherford, NJ
Powered by Fluid LOCALGood thank you
Joesph - Rutherford, NJ
Misdiagnosis and waste of a 2nd visit. Never got a receipt or refund for my parts order.
Helen - Rutherford, NJ
Although the technicians were courteous....I waited an extra week for parts to come in that were not necessary because they were wrong and the real parts were no longer available. Waiting on my parts order refund.
Great Service
Gustavo - Rutherford, NJ
Dishwasher fix
Al - Rutherford, NJ
Great, friendly service!
Lora - Rutherford, NJ
Tina
Tina - Rutherford, NJ
Aman
Aman - Rutherford, NJ
Gewar service
Great Service
Alex - Rutherford, NJ
Kitchenaid lower oven Issue
Disapointed - Rutherford, NJ
I have reached out to Kitchenaid and have had Danmarc Come to my home 3 times. The issue is that my lower oven is not holding its temperature and shows on the display a decline in temperature of 50-75 degrees after being raised. I am being told this is normal due to the oven cycling however the oven only declines in temp and never shows an increase. The top oven also does not fluctuate like this. I feel as if the issue is not fully understood and being explained properly and now and now am stuck with an oven that does not hold its temperature.
Kitchenaid lower oven Issue
Michael - Rutherford, NJ
My 1 month old duel gas oven Kitchenaid oven has an issue with holding its temperature. When the oven is set to a set temperature, reaches that temperature, then is raised by any increment it shows a 50-80 degree drop and then starts to pre-heat. When this was explained to the tech who came to my home he laughed and said my oven was working as designed and it was re-setting itself. This answer raised a few questions: 1) why doesn't my top oven do this (his answer was that it was because it was a smaller oven 2) if the oven is resetting why doesn't it always start at the same base temperature (his answer was, I'm telling you it is working as designed). 3) I told the tech I would get an oven thermometer to verify what he was saying (he told me that oven thermometers are not accurate and are always off by 100 degrees). The tech then told me this is a call he gets all the time for these ovens and trust him. Lastly, he went to look for the serial number by opening the oven, I let him know that on Kitchenaid's it was in the back on a tab, his reply was "oh this is a kitchenaid" Not wanting to argue I sent him off and after multiple attempts finally have a new tech coming out on Wednesday. This stinks because my initial appointment was on a Saturday and the only tech that works in my area on a Saturday was this incompetent one. I now have to inconvenience a family member in hopes that this problem can be resolved!
Patricia
Patricia - Rutherford, NJ
Awesome experience with these two servicemen. They explained everything to me in great detail. I hope I do not need servicemen again, but if I do I would want to have These two servicemen again. Thank you!
Brutal service, from the phone calls waiting a half hour on hold. Almost 2 months WITHOUT A REFRIGARATOR.
James - Rutherford, NJ
B R U T A L
Very satisfied
Lynda - Rutherford, NJ
Gentleman was on time, called 1/2 hour before coming. He checked everything and was honest about it not being worth it to fix it. I appreciated his honesty
Arden D.
REF S/S 21 CF WHIRLPOOL n/a "AD. Checked unit, found faulty icemaker. Ordering part. ; ordrng 1 WPW10300022 (ICEMAKER )"
Felipe T.
M/W OTR WHIRLPOOL WMH31017HW3 Removed debris stuck inside blower
Elmer A.
DRYER GAS WHIRLPOOL WGD75HEFW0 Installed catch checked operation ok.
Elmer A.
WASHER WHIRLPOOL WET4024HW0 "Installed control & fuse ,need door latch.; ordrng 1 W11371714 (LATCH)"
Elmer A.
WASHER WHIRLPOOL MVWB850WQ0 Installed bearing checked operation ok.
Elmer A.
WASHER WHIRLPOOL MVWB850WQ0 Damaged bearing.; schdld next appmnt for 2/28 FRI !
Elmer A.
WASHER WHIRLPOOL WET4024HW0 Damaged thermal fuse & control 2men 2count; ordrng 1 W11189137 (cntrl-elec) and 1 WP3392519 (thermal fuse) and 1 WP3398128 (thrmst-fix) and 1 WP3404154 (thrmst-fix)
Elmer A.
WASHER WHIRLPOOL MVWB850WQ0 Installed bearing checked operation ok.
Gerry Q.
DISHDWASHER JENNAIR JDB8200AWP Unable to duplicate customers complaint unit tested ok no water leaks found
Stoyan S.
RANGE KITCHENAID KDRP407HSS08 Explained to customer to do this repair need burner heads to be removed to have access to terminals on appl manager For this screws on burners have to be drilled and replaced.Burner heads ate NLA Also need appl manager part is also NLA Called safety to inform what is found SR#7727023554 Safety Will contact customer
Elmer A.
WASHER MAYTAG MVWB300WQ0 Installed pump checked operation ok ; used 1 W10536347 (PUMP-WATER) from stock
Gerry Q.
RANGE KITCHENAID KDRP407HSS08 Unit need control zodiac and hi limit thermostat; ordrng 1 WP9759243 (thrmst-fix)
Stoyan S.
COOKTOP JENN-AIR JGC3530GS Ck cooktop neutral and ground reversed and this is the reason burners to click all the time.Customer need electrician to fix the problem
Gerry Q.
MICROWAVE KITCHEN AID KMHS120ESS Blower replaced tested ok
Gerry Q.
DISHWASHER KITCHEN AID KDTE334GPS Valve float and switch replaced unit tested ok
Elmer A.
WASHER WHIRLPOOL WET4027HW0 "Need plumer drain pipe clogged,machine working as designed."
Tim S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Replaced defective boards
Eric S.
DISHWASHER KITCHENAID KDTE104DSS0 Found plastic debris by heater advised customer
Eric S.
REFRIG/FREEZER KITCHEN AID KRFF507ESS Installed part
Tim S.
REFRIGERATOR KITCHENAID KRMF706ESS01 Sabbath mode bad led board. ; ordrng 1 W10804160 (cntrl-elec) and 1 WPW10675033 (cntrl-elec)
Eric S.
WASHER WHIRLPOOL WTW7000DW3 Tested unit it is working as designed. Advised customer on operation
Sam C.
REFRIG WHIRLPOOL WRV986FDEM01 "Installed new mullion, switch user interface diagnostics pass cycle check dispenser"
Elmer A.
WASHER WHIRLPOOL WFW9151YW00 Installed bellow checked operation ok.
Eric S.
REFRIG/FREEZER KITCHEN AID KRFF507ESS Found lights not working need parts; ordrng 1 W10830288 (LED CONTROL ) and 2 W10908166 (LED )s and 1 W11205083 (LED)
Gerry Q.
RANGE JENN-AIR JGRP436WP01 Unit tested ok no trouble found door was not reaching door latch due to a shipping plastic between door frame and door latch
Elmer A.
WASHER MAYTAG MVWB855DC3 Ran diagnostic operation ok operation ok.
Eric S.
WASHER WHIRLPOOL WFW94HEAW0 Found debris in the trap cleared out trap unit works ok
Eric S.
WASHER WHIRLPOOL WFW94HEXW0 Found error codes F6E1. F6E2.F8E1. Mcu ccu comunication problems. Stack unit 2 men 2 counts DIAGNOSTIC ONLY
Gerry Q.
RANGE KITCHENAID KSGG700ESS1 Control panel and bezels replaced tested ok
Stoyan S.
COOKTOP JENN-AIR JGC3530GS0 Cooktop received with top dented and scratched missing burner heads and caps; ordrng 1 W10689381 (grate-brnr) and 1 W10691229 (cap-burner) and 1 W10691230 (cap-burner) and 2 W10691232 (cap-burner)s and 1 W10691233 (cap-burner) and 1 W10691282 (cap-burner) and 2 W11043467 (burnr-head)s and 1 W11043517 (burnr-head) and 1 W11043540 (burnr-head) and 1 W11043541 (cooktop) and 2 WP8190929 (module-spk)s
Felipe T.
DISHWASHER KITCHEN AID KUDS30IXBL7 Replaced defective control panel and fill valve ; used 1 WPW10327249 (
Stoyan S.
WALL OVEN COMBO JENN AIR JJW3430DS00 Vent damaged during delivery ; ordrng 1 WPW10327374 (vent-oven)
Arden D.
DRYER WHIRLPOOL WGD4815EW2 "AD. Checked unit, found unit functioning within designed operation. Advised customer on cycle selection and routing of vent (less elbows and short as possible) o. Unit ok."
Jesse F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced r/s f.f. gasket...
Arden D.
WASHER WHIRLPOOL WTW5000DW2 "AD. Checked unit, found off balance error. Recalibrated and ran diagnostics. Unit tested ok. Advised customer on load and cycle selection."
Jason T.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Made checks”found defective ice maker, replaced ice maker, tested ok...; used 1 WPW10764668 (ICE MAKER) from stock"
Tim S.
M/W OTR WHIRLPOOL n/a Requires specialist extra man 2-count; ordrng 1 W11220414 (FAN BOARD)
Arden D.
REFRIG/FREEZER WHIRLPOOL KRFF507ESS01 AD. Replaced defective harness and support. Unit ok.
Arden D.
REFRIG/FREEZER KITCHEN AID KRFF507ESS01 "AD. Checked unit, found faulty motor and harness. Ordering parts.; ordrng 1 W11032800 (MOTOR ) and 1 W11033168 (HARNESS ) and 1 WPW10389152 (SUPPORT )"
Roberto C.
WASHER WHIRLPOOL WFW85HEFW1 Reset control run test ok clear all error codes
Roberto C.
WASHER WHIRLPOOL WFW94HEAW1 Unclog water pump test ok
Arden D.
DISHWASHER KITCHENAID KDFE104DSS0 "AD. Checked unit, found faulty PUMP&MOTOR, float Assy and element. Ordering parts. Collected $122.57 via check#572; ordrng 1 W10703867 (ELEMENT ) and 1 W10873429 (FLOAT ASSY ) and 1 WP8531743 (FLOAT BASE ) and 1 WPW10195038 (NUT ) and 1 WPW10195039 (SWITCH ) and 1 WPW10605057 (PUMP&MOTOR )"
Felipe T.
OVEN KITCHENAID KFGD500ESS04 "Performed oven calibration +20F on lower oven new avg,341,374,342371"
Elmer A.
WASHER MAYTAG MVWC200XW1 "Damage suspension rods ,cracked tub ring,front panel and latch, 2count; ordrng 1 W10596395 (cabinet) and 2 W10739673 (feet-lvlng)s and 1 WPW10215107 (tub ring) and 1 WPW10240513 (door strike)"