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Local Reviews
for Rutherford, NJ
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Aman - Rutherford, NJ
Gewar service
Great Service
Alex - Rutherford, NJ
Kitchenaid lower oven Issue
Disapointed - Rutherford, NJ
I have reached out to Kitchenaid and have had Danmarc Come to my home 3 times. The issue is that my lower oven is not holding its temperature and shows on the display a decline in temperature of 50-75 degrees after being raised. I am being told this is normal due to the oven cycling however the oven only declines in temp and never shows an increase. The top oven also does not fluctuate like this. I feel as if the issue is not fully understood and being explained properly and now and now am stuck with an oven that does not hold its temperature.
Kitchenaid lower oven Issue
Michael - Rutherford, NJ
My 1 month old duel gas oven Kitchenaid oven has an issue with holding its temperature. When the oven is set to a set temperature, reaches that temperature, then is raised by any increment it shows a 50-80 degree drop and then starts to pre-heat. When this was explained to the tech who came to my home he laughed and said my oven was working as designed and it was re-setting itself. This answer raised a few questions: 1) why doesn't my top oven do this (his answer was that it was because it was a smaller oven 2) if the oven is resetting why doesn't it always start at the same base temperature (his answer was, I'm telling you it is working as designed). 3) I told the tech I would get an oven thermometer to verify what he was saying (he told me that oven thermometers are not accurate and are always off by 100 degrees). The tech then told me this is a call he gets all the time for these ovens and trust him. Lastly, he went to look for the serial number by opening the oven, I let him know that on Kitchenaid's it was in the back on a tab, his reply was "oh this is a kitchenaid" Not wanting to argue I sent him off and after multiple attempts finally have a new tech coming out on Wednesday. This stinks because my initial appointment was on a Saturday and the only tech that works in my area on a Saturday was this incompetent one. I now have to inconvenience a family member in hopes that this problem can be resolved!
Patricia
Patricia - Rutherford, NJ
Awesome experience with these two servicemen. They explained everything to me in great detail. I hope I do not need servicemen again, but if I do I would want to have These two servicemen again. Thank you!
Brutal service, from the phone calls waiting a half hour on hold. Almost 2 months WITHOUT A REFRIGARATOR.
James - Rutherford, NJ
B R U T A L
Very satisfied
Lynda - Rutherford, NJ
Gentleman was on time, called 1/2 hour before coming. He checked everything and was honest about it not being worth it to fix it. I appreciated his honesty
Stoyan S.
COOKTOP JENN-AIR JGC3530GS0 Cooktop received with top dented and scratched missing burner heads and caps; ordrng 1 W10689381 (grate-brnr) and 1 W10691229 (cap-burner) and 1 W10691230 (cap-burner) and 2 W10691232 (cap-burner)s and 1 W10691233 (cap-burner) and 1 W10691282 (cap-burner) and 2 W11043467 (burnr-head)s and 1 W11043517 (burnr-head) and 1 W11043540 (burnr-head) and 1 W11043541 (cooktop) and 2 WP8190929 (module-spk)s
Felipe T.
DISHWASHER KITCHEN AID KUDS30IXBL7 Replaced defective control panel and fill valve ; used 1 WPW10327249 (
Stoyan S.
WALL OVEN COMBO JENN AIR JJW3430DS00 Vent damaged during delivery ; ordrng 1 WPW10327374 (vent-oven)
Arden D.
DRYER WHIRLPOOL WGD4815EW2 "AD. Checked unit, found unit functioning within designed operation. Advised customer on cycle selection and routing of vent (less elbows and short as possible) o. Unit ok."
Jesse F.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Replaced r/s f.f. gasket...
Arden D.
WASHER WHIRLPOOL WTW5000DW2 "AD. Checked unit, found off balance error. Recalibrated and ran diagnostics. Unit tested ok. Advised customer on load and cycle selection."
Jason T.
REFRIGERATOR KITCHENAID KRMF706ESS00 "Made checks”found defective ice maker, replaced ice maker, tested ok...; used 1 WPW10764668 (ICE MAKER) from stock"
Tim S.
M/W OTR WHIRLPOOL n/a Requires specialist extra man 2-count; ordrng 1 W11220414 (FAN BOARD)
Arden D.
REFRIG/FREEZER WHIRLPOOL KRFF507ESS01 AD. Replaced defective harness and support. Unit ok.
Arden D.
REFRIG/FREEZER KITCHEN AID KRFF507ESS01 "AD. Checked unit, found faulty motor and harness. Ordering parts.; ordrng 1 W11032800 (MOTOR ) and 1 W11033168 (HARNESS ) and 1 WPW10389152 (SUPPORT )"
Roberto C.
WASHER WHIRLPOOL WFW85HEFW1 Reset control run test ok clear all error codes
Roberto C.
WASHER WHIRLPOOL WFW94HEAW1 Unclog water pump test ok
Arden D.
DISHWASHER KITCHENAID KDFE104DSS0 "AD. Checked unit, found faulty PUMP&MOTOR, float Assy and element. Ordering parts. Collected $122.57 via check#572; ordrng 1 W10703867 (ELEMENT ) and 1 W10873429 (FLOAT ASSY ) and 1 WP8531743 (FLOAT BASE ) and 1 WPW10195038 (NUT ) and 1 WPW10195039 (SWITCH ) and 1 WPW10605057 (PUMP&MOTOR )"
Felipe T.
OVEN KITCHENAID KFGD500ESS04 "Performed oven calibration +20F on lower oven new avg,341,374,342371"
Elmer A.
WASHER MAYTAG MVWC200XW1 "Damage suspension rods ,cracked tub ring,front panel and latch, 2count; ordrng 1 W10596395 (cabinet) and 2 W10739673 (feet-lvlng)s and 1 WPW10215107 (tub ring) and 1 WPW10240513 (door strike)"
Arden D.
OVEN KITCHENAID KFGD500ESS04 AD. Unit is functioning within designed operation. Educated customer on functionality. Unit ok.
Lewis G.
DISHWASHER WHIRLPOOL WDF520PADM7 "This unit is basically 2 inches behind the floor major access issue customer is going to get a contractor to pull the unit out and okayed to reschedule customer will call the office to advise when the unit is pulled out,..unit has a 7/1 error code. Heater..; saved tckt"
Lewis G.
DISHWASHER KITCHENAID KDTE234GWH0 No defect found....basically customers education...
Stoyan S.
OVEN WHIRLPOOL WFG320M0BW2 Replace defective door gasket all op ok
Arden D.
WASHER MAYTAG MVWC565FW1 AD. Replaced defective control. Recalibrated and ran diagnostics. Unit tested ok. Advised customer to get dedicated power supply to washer.
Jesse F.
REFRIG/FREEZER KITCHEN AID KRFF507ESS All sealed system operations o.k. @ this time/temperatures on point. Replaced all electronics...
Arden D.
REFRIG/FREEZER WHIRLPOOL WRS325FDAM04 "AD. Checked unit, found broken filter housing. Replaced housing and filter (provided by customer, sent by Whirlpool). Unit tested ok. Collected $186.54 via check#923"
Arden D.
REFRIG/FREEZER WHIRLPOOL WRS325FDAM04 "AD. Checked unit, found broken filter housing. Replaced housing and filter (provided by customer, sent by Whirlpool). Unit tested ok. Collected $186.54 via check#923"
Arden D.
DRYER MAYTAG MGDC300BW1 "AD. Checked unit, found faulty thermal fuse. Replaced defective fuse. Unit tested ok.; used 1 WP3392519 (FUSE) from stock"
Eric S.
DRYER MAYTAG MGDB855DC3 Tested unit it is working as designed
Arden D.
DISHWASHER KITCHENAID KUDS30FXSS9 "AD. Checked unit, found faulty element. Ordering part; ordrng 1 W10703867 (ELEMENT )"
Jesse F.
REFRIG/FREEZER JENN AIR JFFCC72EFP00 Defrost f.f. evaporator. Repaired and replaced parts per service pointer W11329116A...
Jesse F.
REFRIGERATOR WHIRLPOOL MTF2156GEQ Removed ice from supply and diffuser area. Instruct on storage...
Arden D.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "AD. Checked unit, found faulty icemaker. Replaced defective icemaker. Unit tested ok.; used 1 WPW10300024 (ICEMAKER ) from stock"
Arden D.
RANGE KITCHENAID KSGG700ESS1 AD. Replaced bottom panel. Unit ok.
Arden D.
REFRIGERATOR AMANA ABB1924BRW00 AD. Replaced defective control. Unit tested ok. Collected $99.16 via ccd.
Arden D.
RANGE KITCHENAID KSGG700ESS1 AD. Replaced bottom panel. Unit ok.
Arden D.
REFRIGERATOR AMANA ABB1924BRW00 AD. Replaced defective control. Unit tested ok. Collected $99.16 via ccd.
Jesse F.
REFRIGERATOR KITCHENAID KBRC36FTS04 Instruct customer on how to install filter properly...
Roberto C.
WASHER WHIRLPOOL WTW5700XW0 Needs bearring cust will go for a new unit
Felipe T.
DISHWASHER KITCHENAID KDTM354DSS4 Replaced defective upper rack tracks
Arden D.
REFRIGERATOR KITCHENAID n/a "AD. Checked unit, found faulty compressor, suction tube and valve. Ordering parts.; ordrng 1 W10832994 (COMPRESSOR ) and 1 W11094466 (VALVE ) and 1 WPW10626970 (SUCTION TUBE )"
Jesse F.
REFRIG/FREEZER JENN-AIR JFC2290REP00 All operations ok. Instruct on door closures...
Arden D.
RANGE KITCHENAID KSGG700ESS1 "AD. Checked unit, found cosmetic discoloration due to oil spill from cooking. Customer cleaned as best possible. But when in use, customer states that burn off from bottom causes fire alarm to go off. ; ordrng 1 WPW10211368 (OVEN BOTTOM )"
Arden D.
REFRIGERATOR AMANA ABB1924BRW00 "AD. Checked unit, found faulty control (S-Code) and defrost harness. Ordering parts. Collected $122.57 via ccd; ordrng 1 W11260592 (HARNESS ) and 1 WPW10503278 (CONTROL )"
Felipe T.
DISHWASHER KITCHENAID KDTM354DSS4 Ordered tracks. Stock parts used on fri 14. Request PM; ordrng 1 W11259785 (TRACK) and 1 W11259786 (TRACK)
Felipe T.
DISHWASHER KITCHENAID KDFE204ESS3 Cleared drain hose